My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. sincerely, David Vizcarrondo

Welcome to Advanced Radiology Consultants, the premier provider of radiation, rudeness, and…read morerepugnant staff. A place where your anxiety about potentially negative findings increases exponentially as you step through the door. If there were a geiger-counter type device that could measure background hostility levels, it would begin squealing the moment you met your caregiver. When your appointment is over you will ask yourself whether the staff hate their jobs or hate you. In summary, this is an awful place.

My recent experience with Advanced Radiology Consultants has been extremely disappointing due to…read moretheir current scheduling and insurance verification process. Before staff will even answer basic questions or assist with scheduling, callers are required to locate their insurance card and provide a verification reference number--every single time. This applies even if the patient has already been seen and the information is already on file. This policy creates an unnecessary barrier for patients and caregivers who are simply trying to coordinate medical care. Most healthcare offices maintain insurance information on file and update it when needed. Requiring patients to repeatedly produce the same details before even having a conversation is inefficient and not patient-centered. As someone coordinating care for a parent living with Parkinson's disease and significant mobility limitations, this process is especially problematic. When managing appointments for individuals with serious health conditions, the focus should be on facilitating care--not adding administrative obstacles just to speak with a staff member. With an aging population and increasing healthcare needs--particularly among baby boomers--systems like this will only create more frustration for patients and their families. I strongly encourage Advanced Radiology leadership to reevaluate this policy and implement a process that prioritizes accessibility, common sense, and patient care. Sincerely, David Vizcarrondo

Front desk is extremely unprofessional. The receptionists just chit chat and giggle as people are…read moretrying to check in. I don't know where the management is.

The staff at Norwalk Radiology Consultants were great, kind and compassionate, especially given the…read morechallenge of their system-wide network/servers being down on Friday for the entire day. The technicians who perform the imaging tests (Diagnostic Mammo and Ultra sound) were both very professional and understanding. When the results were finally available to be read by a radiologist 48 hours later, they contacted me first thing Monday morning. I appreciated their concern and prompt action to notify me. I thank them!

********** IF I COULD GIVE NRC 10 STARS I WOULD!!! **********…read more I am a senior who has been to dozens of doctors and and medical centers during my lifetime. Some were OK, while others were awful! By far, having my mammogram performed by Norwalk Radiology Consultants was the BEST experience I ever received. To begin when I called to schedule my appointment, a PERSON [Melissa] answered the phone. I mentioned that I did not have a mammogram in over 10 years. We discussed my Medicare insurance. I was informed a mammogram screening would be covered but that an ultrasound, if I wanted one, involved a fee since Medicare no longer covered it as part of a routine screening. I opted for the mammogram screening without the ultrasound. NRC immediately sent a thank you email to me for booking my appointment with them. They provided me with an electronic medical record release form that I forwarded to my prior radiologist. When I arrived for my October appointment, Trea and Erica warmly greeted me. I simply handed my driver license and insurance cards and I was set! No reams of paper nor e-forms to fill out. Rather I was handed a beautiful pink insulated tote bag. How very nice indeed! After a very brief wait (I arrived early for my appointment), Liza walked me to my private dressing room and then I went for my mammogram. Although my appointment was on a Monday afternoon, NRC called my home the following day at 8:59AM with my results. Wow, what service! In addition, my results were sent to my PCP. Super !!! When I arrived home, I turned on my computer and was pleasantly surprised to receive another "thank you" email for my visit. Finally, a hard copy of my report was received in the mail within 3 days. ========================================================= Ladies, if you are searching for a warm wonderful staff to perform your mammogram please call Norwalk Radiology Consultants, 203-276-4311 and set up your appointment. You will be so glad that you did! Indeed I am happy I came here. NOTE: the address is 148 East Avenue, Suite IM on the First floor ========================================================= Their website states: "Our professional staff serves patients with respect and compassion. Each member of Norwalk Radiology Consultants is committed to providing individualized attention to your specific exam needs, every step of the way." Thank you to the outstanding NRC staff: Trea Needham, Erica Davis, Liza Benetiz, Dr. Culver, and Office Manager Pooja Soni for providing me with an exceptionally warm and professional experience every step of the way! I look forward to returning to NRC for my next mammogram and I already told my friends about by visit.

My doctor ordered an MRI over a month ago and when I didn't hear from them in a few days, I called…read morethem to check on the referral. Which they said they had and would call me back for an appointment. 10 days later I called again and they said they had the referral but were too busy to submit it to my insurance and it would be done "eventually" 2 weeks after the referral was sent I called my insurance company, who told me they don't have anything for an MRI authorization! It is now a month later & I still haven't heard from them.

I received a call yesterday for a referral to make an appointment for an ultrasound I was told my…read moreappointment was at 845 Am and that I'd receive a text message repeating all the information I was told. I in fact did not receive a text message. I arrived to my appointment at 845 Am in the Trumbull location coming from West haven just for them to act like I was aware that I was 15 minutes late. I walked up to the window and told them my name and the two receptionists started talking to each-other saying " you should call". The other receptionist called, got off the phone and asked me if I wanted to reschedule. None of which did she tell me I was late to my appointment or did I receive a call that I was late for my appointment. Very unprofessional and for someone in the healthcare field, absolutely no patient empathy what so ever which is sad considering your dealing with people all day. I have never been this upset from an appointment ever.

I have never met an office crew that are so friendly ,helpful and professional at the same time…read more they are so organized you are in and out in a just enough time to get your test done. Never had an issue with billing with insurance they are great all around! I recommend this place to anyone I talk to you that says they have to get some type of an x-ray

I had a MRI on my knee. I never had one before, so you can only image how nervous I was. I found…read morethe staff at the Diagnostic Radiology to be extremely friendly and went out of their way to make me feel comfortable. The check in woman was really nice and the woman who actually performed the MRI was very nice and friendly. She explained exactly what I was going to experience. The staff calmed my nerves and made a very stressful situation a calming experience. I highly recommend this facility.

Kathy performed my mammogram and Dori performed my ultrasound. Both went above and beyond in their…read moreprofessionalism but most importantly in their ability to calm my anxiety. They took a gentle and compassionate approach. Both Kathy and Dori helped make these anxiety provoking exams less frightening with their empathetic approach! Thank you both!

Outstanding medical care provided to me by Ms. Caitlin Owoo - an ultrasound technician…read more She impressed me as being highly professional, dedicated, and caring. In addition to her enthusiasm and efficiency, her gracious disposition above all helped greatly in offering me a remarkable experience. I believe Caitlin represents the best of what Nuvance Health is about - commitment to excellence.

Multiple issues with setting up an appointment..had to drive 30 minutes away just to be…read moreseen...Facility was dirty and outdated// everything is packed into one little room ...the area you receive an IV was in the MRI control booth.... Radiologist still sitting ony my reports ...If you need something urgently stay away from this place.....Been using Zwanger for several years... will not be going back!!!

This is the most unprofessional, rude people I have ever had to deal with in my life. I wouldn't…read morerecommend this place to ANYONE especially a female calling about a sensitive test. I will continue driving 7 hours upstate than deal with these miserable people

The technician was excellent and really made me feel relaxed. The MRI took about 30 minutes. Rates…read morewere excellent as well. Overall the staff was very professional. Highly recommend.

Everything was fine. The young lady who took care of me was very nice. All in all, a nice…read moreexperience.