I was recommended to this particular Radiology Regional by my primary physician. I called them the…read morenext morning with my orders and a very nice young man helped me upload the orders. I was able to get a 4:00 appointment for an MRI of my back. The building is. New and beautiful and the check in was a breeze. The young lady who took me into the back was kind and got me a gown for the test. She also helped me onto MRI machine and made sure I was comfortable along with the technician performing the test. They put pillows under my head and a foam round thing under my legs. The test took exactly 12 minutes and I couldn't believe it! I recommend this location compared to the one on the Cape that is usually crazy! My results came through today, only two days after having the test. Hopefully I will hear from my doc and get back on my feet as soon as possible! Thank you for your kindness and caring. I really feel much better about having MRI's.

The bone density technician 10/10 This office is good. It…read morewasn't crowded so it was smooth.

It's always a pleasant experience at Cay West, the facility on Del Prado across from Cape Coral…read moreHospital, not so much. The people at Cay West are always friendly and professional and don't seem overworked and aggravated. I was asked to step up to the desk within 10 minutes and another 5 minutes I was in the changing room prepping for my MRI, the ladies in the MRI area got right down to business, they made sure I was comfortable asked me a few routine questions and we got to work, total time less than an hour, perfect. Great Job Cay West !

Rad Reg updated their portal and somehow, I ended up w/ 2 accounts. I was unable to download…read moreimages and was told to call my ofc at Cay West to have someone "merge" the accounts. I sent over 1/2 dozen emails and help request w/ NO response. I tried calling as well and there is no "person" to speak to regarding my situation with their new menus. Its the WORSE customer support experience I have had in years!

I recently had an MRI appointment at the Estero location. While the office was running behind due…read moreto earlier patient challenges, the clinical staff handled the situation professionally and communicated appropriately. The MRI technician who assisted me was especially kind, patient, and understanding. I experienced significant discomfort and anxiety during the visit, and she remained calm, supportive, and respectful throughout the process. She made sure I was positioned as comfortably as possible and treated me with genuine care and compassion. I also appreciated that my husband was allowed to be present before and after the scan, which helped me feel supported. However, my experience with billing and scheduling prior to the appointment was extremely frustrating. I was originally told the MRI would cost $258 and that I could pay at the appointment. Then the day before, I was told I had only a couple of hours to pay in full or my appointment would be canceled. During that time, I made over 20 calls trying to pay, and my husband also attempted multiple times. We were repeatedly routed to lines that were closed or disconnected despite posted business hours. When I finally reached someone, I was transferred back to the same non-working line. Another billing representative refused to assist, refused to transfer me to a supervisor, and disconnected the call. There was also confusion in pricing ($531 vs $516), and I was only then told the original $258 quote was per MRI, not the total. I ultimately paid $516 under pressure just to avoid cancellation. While the medical staff provided excellent care, the billing and communication process was disorganized, inconsistent, and unnecessarily stressful. I strongly recommend confirming all pricing and payment expectations in writing ahead of time.

I took my wife for an x-ray today and that place was very disappointing from a customer service…read morestandpoint. When we arrived she was told it would be about a ten minute wait. After about 25 minutes I asked and they said she could come back after lunch at 1pm and I asked how long if we wait and the receptionist said about 40 minutes. We waited and waited until it was around noon and no other patients remained. When I asked the receptionist she said that she scheduled an appointment for 1:05 without telling us and we sat just feet away from her. Disgusted, we left!

Horrific process to attempt to make an appointment…read more The telephone system does not allow a section. The website is unprofessional and user hostile.

The technician was great. Visit was quick and easy. HOWEVER: readings of the full body exray showed…read morethat my right hip prosthesis was in good condition with no reaction. PROMBLEM: I don't have a right hip prosthesis. So who's exray are they reading. Just don't trust everything you read. I've had to contact them to have the reading done over.

What a great experience and friendly service. Deana, Chris and Jillian very professional. Office…read moreenvironment greatly improved from regional radiology.

I had an MRI at this location and it was a very pleasant experience. Dena Brill, receptionist,…read moremade sure I was able to get the MRI as soon as I showed up. The MRI technicians were amazing, made me feel calm and comfortable. After the MRI I accidently left a pendant in the change room and Dena Brill found it and saved it for me. When I called to see if I left it there, she told me she found it. That made my day! Honest. I really recommend this facility. They sure look out for the patients.

I got a mole removed that seemed to have changed and looked suspicious . I made an appointment on a…read moreFriday and they got me in the following week on Thursday and they removed the mole same day and it was quick and they take my insurance. Dr Brooke Drew was very nice and professional. The front desk gentleman was very nice and sweet. Even down to the assistants. I definitely recommend.

I so wish I could rate this place a zero…read more If you're on Accutane or have Medicaid: RUN. This office got me locked out of iPledge by dragging their feet on labs then made me wait 30 days just to restart. After that? They rescheduled my next appointment an hour before it was supposed to happen and pushed me out another 25 days. That delay could've gotten me locked out again. No urgency. No accountability. Worse, they refused to send a proper prior auth for hospital-based labs, even after I gave them everything they needed. I begged for help for weeks. Staff were rude, dismissive, and downright discriminatory once I pushed back. Then they had the nerve to charge me a $50 no-show fee even though I'm a Medicaid patient (and no, you can't legally do that). I filed formal complaints with the Florida Department of Health and Medicaid. This place treats low-income patients like garbage. Advanced Dermatology should be ashamed of how this location is run.

This was my first mammogram since moving from Ohio to Florida. I was nervous about it, as I was…read moreused to going through the Cleveland Clinic, in Ohio. Everything went very well. I was greeted as soon as I came in. The waiting room was roomy and comfortable. I didn't have long to wait before being called back. My technician was so nice and very professional. She helped me feel more comfortable about the procedure. The actual mammogram machine seemed much more modern than the one I had been used to back in Ohio. Everything was done in a short amount of time. I received my results on My Chart about 2 hours later. Very satisfied with the entire process. I would highly recommend this location for anyone getting a mammogram.

So organized and staff so friendly and caring. Appt for 3 test they did all one after another no…read morewaiting

The entire staff is absolutely amazing. Very professional, polite and understanding. I had an…read moreextended MRI and they constantly check on me. I had earphones with my selected music. The building was very clean, easy parking. I had no wait time whatsoever. Once again, the entire staff were wonderful!!

I am claustrophobic and needed an MRI, the MRI tube was large and the Technician Miquel, that took…read morecare of me was simply amazing and very caring. He made sure I was comfortable, he even put a cover over my eyes and headphones on playing classical music, he made me feel less anxious and spoke in a very calm but reassuring voice. Before I knew it, the MRI was finished. Even the staff up front were very caring and calming. This was a great experience for me!!!