Needed last minute xrays. Only had a screen shot of the script. The front desk sent me a link which…read moreallowed me to upload it for them. That is a pretty amazing feature. Clean. Staff is nice. Love that they have plants in the waiting room and kid friendly tv shows. Will go again.

Had my mammograms done here the staff is very friendly and it is very clean. The wait was not long…read moreeven though I was early for my appointment

I had such a wonderful experience at Advanced Radiology that I felt compelled to share…read more I went in for a Dexa Scan and, at first glance, the waiting room was pretty packed. Normally that might feel overwhelming, but from the moment I walked in, the tone was completely different. I was greeted right away by a genuinely happy staff member who kindly directed me where to sign in. It immediately set a positive tone. Within just a few minutes, I was called up and welcomed by Amie, who was incredibly warm and professional. She apologized for the wait, which honestly didn't even feel like a wait at all. That level of thoughtfulness really stood out. Not long after, I was brought back by Taliyah--and I have to say, the positivity continued. She was fantastic. Professional, personable, and respectful, she took the time to answer all my questions and address my concerns. During the scan, she made me feel completely comfortable and at ease, which makes all the difference in a medical setting. What impressed me most was the overall environment. Every single staff member I encountered seemed genuinely happy and worked together seamlessly as a team. Even with a full waiting room, everything flowed smoothly, communication was clear, and the energy felt healthy and supportive. Honestly, I'll take a short wait any day when it comes with this kind of care and attitude. It's rare to find a medical office where you feel both well taken care of and uplifted--and this was absolutely one of those places. Highly recommend!

My experience here has always been efficient and straightforward. The technicians do their job wellread more

I'm so glad that I have went with another group and can use their radiology. Not once, but three…read moretimes now I have been overcharged, getting a check back from them. The one about three years ago I got was sizable. I got a check in the mail today that the service was performed 4/29/24 and I just got it in the mail today which is the 28th of May 2025. Totally unacceptable. This comes from our HSA and apparently Advanced is so money hungry that they have to have it right then! Why not reverse the amount to the member's card or put a hold on it until it's paid....no, they don't do that. My daughter in law has had the same experience as I did coming off the card and her insurance paid for it totally. She too was hacked over this. Oh well, it works just fine now because the new group actually sends a bill and I pay it as soon as I get it. As for my care, experiences have always been somewhere between great and meh....a lot more of meh though. I've had a number mammographies that I thought they were going to kill me....and just when you thought they got what they were looking for, they call you back for a rescreen. Haven't had that so far with my new place. Time will tell...I just know that they have been much more caring than the majority of techs I've had at Advanced.

Showed up for X-rays for my daughter. Fast service. Love that they take walk-ins and have plenty of…read morestaff. Love that they are kind and gentle with children since it can be scary for them. Parking right out front. And fast results. I will go there again for any imaging I need for myself and my family.

I called for an appointment for the same day and they were able to fit me in by the grace of God!…read more I went in not knowing what was to come. I have never done this before. So, I went to check in. The front desk was patient and kind with me. Once I turned in all my information and paid my copay, I was called moments later. The techs were knowledgeable and asked questions to make sure I was comfortable. I needed imaging for my doctor and had contrast (which I've never done before) but it went well. The day before I was stuck 4 times with a needle so I didn't want anyone who couldn't get it on the first try. When I tell you, the lady got me on the first try... I almost cried in relief. I hate being a pin cushion. From then on I laid back and let them do their thing. They explained everything to me and it was just as they said. I would go to them for everything no questions asked! I really appreciate having a great experience!

Let me be the first to tell existing patients of CMI that the merger of CMI with RadNet (Advanced…read moreRadiology). I had an appointment scheduled 2 weeks before the merger officially took place on March 1, 2026. My appointment for an MRI was scheduled for March 3. I get a text stating that the MRI had to be canceled because prior authorization was not obtained prior to the appointment. The message said I was welcome to keep the appointment but the out of pocket cost would need to be paid at the time of service. When I called to say that a CMI representative told me authorization was obtained and the appointment was confirmed, I was told the merger took place on March 1 and the prior authorization for the appointment was for Chesapeake Medical Imagining (CMI), not RadNet and RadNet could not accept the prior authorization from CMI. The new company, RadNet explained that a new referral would need to be written from my provider and go through the whole prior auth process again!! This will delay the procedure another 10 to 14 days. This means I am waiting for a month or more for an MRI necessary for my doctor to evaluate and treat my condition. The doctor said he cannot ethically prescribe medication until he sees the results of the MRI. Not to mention that I was on hold with an extremely unprofessional RadNet representative (Amanda) for almost an hour while the rep went back and forth with the insurance authorization and billing department. This extraordinarily long hold time was NEVER an issue with CMI and scheduling and obtaining a prior atheization was never an issue. It seems like there is a monopoly with medical imaging because of this recent merger. I don't see these issues getting better since bigger seems to indicate more room for error and unprofessionalism. I have been a long-standing patient with CMI (14 years), but because of this merger and my most recent experience, I feel patient care has gone to the wayside and the professionalism was nonexistent. The good news is that I am a patient with Mercy and will transfer all of my medical imaging studies to them. To be clear, with this new merger of CMI and RadNet (Advanced Radiology), I o longer recommend this business to anyone. I gave 1 star because it was required.

I had 2 types of ultrasounds done this morning at Adventist in this location. I can't say enough…read moregreat things. From the receptionist (wish I knew her name, she wore glasses and had the cutest nails) to the ultrasonographer, Olga, it was such a positive experience. This was a stark contrast to my previous experience at a different company. If you've had this type of ultrasound done before then you know you have to drink a lot of water and hold it so it's very uncomfortable. Everyone I interacted with at this location was extremely kind but also made it a point to work efficiently to get me through the steps so that I could empty my bladder as soon as possible. Thank you for your kindness and keep up the great work!

Great visit at the North Bethesda branch. My tech, Fitsum, was excellent. I have fragile veins…read morefrom past cancer treatment and he knew exactly how to set my IV up without causing pain. Not many techs know how to do this so I am very appreciative! I definitely recommend Adventist HealthCare Imaging-- North Bethesda branch. All of the staff are helpful and friendly.

My husband was hospitalized from 8/24-8/28 after suffering a stroke, and the care he received was…read moreexceptional--both highly professional and genuinely comforting. We were on our way to dinner at the mall when he began experiencing symptoms, so I had to drive him to the ER. As soon as I arrived, an officer immediately brought a wheelchair and assisted us. Thank you, Mr. Officer, for your kindness and quick help during such a frightening moment. The triage nurse began her assessment right away and quickly got him into a room. He spent five days in the ICU, and every nurse who cared for him was amazing. A special thank-you to Suvechha, Deborah, and Melisa for their compassion, attentiveness, and dedication. Dr. Dixon and Dr. Aileen kept me informed throughout every stage of his recovery, which gave our family so much reassurance. Thank you to the entire ICU team serving Room 273 for providing outstanding care during a very difficult time.

I am writing to report an extremely disturbing and unacceptable interaction that my familyand I…read moreexperienced with a front-desk staff member at Baltimore Washington Medical Center. The staff member was working at the front desk when we encountered her. I want to be very clear: this was not simply a case of someone being unpleasant or having a bad day. Her behavior toward my husband and me was rude, dismissive, disrespectful, and, based on the way we were treated and the circumstances surrounding the interaction, we believe it was racially discriminatory. We are white, and the treatment we received was so noticeably different, hostile, and inappropriate that we left the interaction feeling singled out and discriminated against. Patients and their families should never have to wonder whether they are being treated differently because of their race, particularly while dealing with a medical facility where people may already be stressed, frightened, vulnerable, or worried about someone they love. What makes this especially troubling is that this individual is stationed at the FRONT DESK, meaning she is one of the first people patients and families encounter when entering your facility. That position requires professionalism, courtesy, patience, and respect for every person who walks through the door. Instead, we experienced behavior that was completely contrary to those expectations. I am not interested in receiving a generic response telling me that "customer service is important." I am asking for this complaint to be taken seriously and investigated. Baltimore Washington Medical Center has a responsibility to provide an environment where every patient and visitor is treated with dignity and respect, regardless of race or any other personal characteristic. No one should walk away from a hospital feeling humiliated, targeted, or discriminated against by the very people who are supposed to help them. I mean, you literally have signs everywhere stating not to treat the staff poorly, and bullying will "not be tolerated," but what about the visitors and patients?!! I expect this complaint to be documented and investigated appropriately. I also expect a substantive response rather than a form letter or a dismissive explanation. We deserve better than what we experienced, and frankly, so do the other patients and families who will encounter this employee. I look forward to hearing from someone in administration or Patient Relations who is prepared to address this matter seriously.

I was terrified after doing a closed MRI and finding out that I laid there for half an hour in…read moretears and uncomfortable, that the machine had broken down and my images weren't saved :'( I was so relieved when I found this location had an open MRI! I was still a bit nervous but the technician was very friendly and accomdating. I was thrilled when I woke up and heard the machine stop shortly followed by the door opening :-)

This is now Luminis Health and should be avoided. Practitioners have trouble getting results…read more They utilize the practice of direct charging patients, even if they have referrals. That way they don't spend time getting preauthorization and billing insurance.

SCHEDULING: I got a same-day appointment here, which is really great. I was going to have to wait a…read morewhole 'nother week to get an ultrasound somewhere else. Evidently, they take walk ins for x-rays, but you need an appointment for other imaging like ultrasounds and mammograms. APPEARANCES: Both the office and the staff look professional and well kept. I thought it was a little strange that the only magazines they have are Sports Illustrated, ESPN Magazine, and other sports publications. The TV was playing a poker tournament, so maybe they cater to a specific crowd? Anyhow, I definitely noticed all the sports stuff. POLICIES: They don't allow you to take any pictures or videos inside the office, which I think means they don't want you to take pictures of your own x-rays or ultrasounds. But maybe there is some other reason... The only thing that rubbed me the wrong way, was that the ultrasound technician wouldn't let me watch what she was doing on the screen. I asked if I could see, and she said there was not really anything to see... I interpreted that as her assuming I wouldn't know what I was looking at, so she didn't want to take the time to tilt the screen in my direction. Guess what, though? They're my guts and if I want to see them, humor me dadgummit! At the end, when I asked her if I could look at the images, she said the radiologist had to look at them first, and she couldn't review anything with a patient. It seems pretty ridiculous to me not to let a patient watch their own ultrasound on the screen and then not let them look at the images at the end either. I don't know if that was her own personal policy or one that the office holds to. TOTAL TIME: I walked in at 3:20 p.m. and walk out at 3:34 p.m. Very quick turnaround! OVERALL: I would come here again if I needed x-rays or other imaging. Next time however, I think I'll be more assertive asking to see my images. But overall it was a quick and painless experience.

Breast cancer. The surgeon was very nice. However, the staff needs a lot work. Follow up and…read morecommunication I would rate a 0. When calling the office I had to leave several messages. Never received a return phone call. Communication through MYChart was slightly better but not much. When asking about test results and test scheduling I never communicated with the same person and often times received different answers for the same question. They don't help with expediting or scheduling preop appointments. I was left on my own having to go through the general appointment line. They consistently acted as if they rather not be bothered. To me, this is really a reflection of the physician. Most excellent physicians that I have known would not allow their patients to be treated this way. Having been diagnosed with breast cancer is a scary thing. The additional stress of having to make phone calls and emails constantly added to my stress. The staff needs to get it together. I would not recommend. A little compassion goes a long way. I have been a patient elsewhere at Hopkins and most of the time I would rate it a 4 or 5. The imaging staff at Greenspring were great. Great communicator's, kind and compassionate.

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.