This review is for the facility in Fullerton. This is the first time I ever look into getting cosmetic care. I called to set my appointment and the person on the phone said Dr. Amy Nguyen was the best Dr. to see for my needs, acne scars. After reading most of what we're 5 star reviews for Dr. Amy Nguyen, I have to say I was excited to see her on Monday to get the help that I need for my scars. I'm embarrassed of my acne scars but I read that she was compassionate and caring towards patients and I felt I was going to get the help I needed after putting it off for so long. The day of my appointment, check in was ok, but the back office assistant that walked me to the waiting room was cold towards me. She walked at least 15-20 ft ahead of me all the way to the waiting room and I caught her looking me up and down as I put my purse on the counter. Once Dr. Nguyen walked in the room and started talking about my visit she seemed annoyed. I did have a lot of questions and that might have bugged her but I thought these consultations were about asking questions and finding what options I have. Like I mentioned before, this was the 1st time I was seeking cosmetic care and didn't know what would work best for me. I asked her about different procedures but she would just say no that won't work because of your type of skin but she didn't care to help me find a solution for something that would work or give me her professional recommendation. I felt that I was looked down on and that I wasn't worth her time. She wanted to prescribe a couple of medications for my skin and I said ok. Once the appointment goes from a consultation visit to a medical visit (medication prescribed) the office will charge you $120 fee. As I sat there waiting for the prescription, I thought about the way I was treated and the service I received, I figured they weren't deserving of mine! I am highly disappointed with Dr. Amy Nguyen's cold bed side manner, her lack of care and compassion but above all her lack of professionalism! Checking out was ok and asked to speak to the office manager. She was in a meeting so we spoke the following day. I made a formal complaint to her and explained what had happened. I felt her apology was sincere. I hope my complaint doesn't fall on deaf ears and they are both talked to! read more

Dr. Land was my doctor and I saw him for a few months every couple of weeks. Nicest guy I've met, super genuine and wants to help you all that he can! 10/10 recommend! read more

The medical staff here was great not only did my treatments come out great they did improve my look. I am very happy and have recomended this place to my family. read more

I have suffered with acne for past 15 years! I have had several dermatologists, many who told me "its not that bad just put makeup over it." I finally gave up for many years. Decided to make an appointment with Dr Ishak at advanced skincare a couple months ago and SO GRATEFUL I DID! She actually listened to my history of struggling with acne and was willing to try accutane. She understands not all women want to "just put makeup on." My skin is looking better every day. I have never been happier. Cesar is awesome too! He always helps me sign in to the ipledge site when I am having issues. They also helped me work with my insurance to ensure it was covered. Cant say enough great things about Dr Ishak and staff. read more

I made an appointment to see Dr. Land for treatment for my acne and he was the most caring and welcoming doctor I have ever met. Dr. Land prescribed me a medication to use and I am very pleased with the results already. read more

This was the first time I went to see a dermatologist and I was nervous. But the staff was very helpful and fast at everything. Dr Aguirre was really lovely and helped me with my acne issue and she does not impose unnecessary treatments or medicines. read more

Very glad I chose this place for my concerns. They are always very Helpful. All the Drs I have met with are wonderful. The office staff is very professional and know me by name now. They make you feel very comfortable. read more

This was my first time at ADV. I came here for dermatology treatment for my skin issues that I've been dealing with for some time now. I arrived feeling tired and frustrated with my skin issues, but left feeling better knowing that I was taken care of, received appropriate treatment, and that it's going to be ok. This place is awesome! The entire staff is amazing and friendly. From the ladies at the front desk to the last person that helps you. Dr. Kristen Aguirre is excellent! She is very thorough with being informative and explaining everything, and the different options available. She and the entire staff get the job done while making you feel comfortable and welcome. I'm so happy that ADV is my dermatology home, because I know I'm in good hands. Thank you everyone at ADV! read more

Dr. Ishak is awesome! She makes me feel so comfortable and gives me genuine care. I have seen great improvements with my skin since starting with Dr. Ishak. Clean modern facility with an incredibly friendly staff! read more

I have had great experiences in every visit. They've given me great advice and solutions for my daughters skin. Everyone is very pleasant and friendly at each visit. I would recommend them to anyone. read more

Yvette is amazzzing! And she made my skin feel and look so much YOUNGER! It is a little scary trying new things and she made sure I was comfortable the whole way through it. She explains everything clearly and honestly so I knew what to expect, was always available for questions and concerns, and has my skin feeling and looking incredible. read more

This is an amazing dermatologist office! The receptionists are always friendly, and calling for appointments is super fast. Dr. Amy Nguyen is amazing! She has a gentle demeanor and listens to your concerns very carefully! I would recommend her to anyone with skin concerns. Thanks Dr! read more

I went in on Monday for a filler consultation with Dr. Armstrong and I couldn't be happier with my experience with the staff and visit. I got filler on my lips and they look fuller but natural! I highly recommend her she is amazing. read more

Our family has been patients of Advanced Skin Care for many years. Have always been pleased with their professionalism and technical skills in taking caring care of a wide range of dermatology issues. Recently have being seeing Dr Nguyen - so skilled and personable! She takes her time when working with you- never uncomfortable or feel rushed. Highly recommend her!. Thank you,Dr Nguyen! read more

I think this place is great. The doctors and front office staff are very friendly and knowledgeable. Only one issue, the nurses consistently come across as snotty. They don't seem to get that we are customers and always seem a little too eager to say 'No.' It seems they feel they are too important to be inconvienced with requests such as updating a chart or asking the doctor a question, if he is unavailable, at the time of a request. Other than this, the place is great and I'd recommend (and have) to anyone experiencing skin issues. read more

As a man I never thought I would have cosmetic procedures done, but after going to Dr Armstrong, she made me feel right at home. I like that the office was not in a spa like environment. Dr Armstrong was very analytical when looking at my face. My results are natural and she did not make me look like somebody else, I look like myself 10 years ago. Dr Armstrong you have a customer for life! read more

EW. This review is for the rude-ass receptionist. This place was listed under my PPO insurance policy. I asked her what dermatologist was available along w/her name so I could do my own research on the derm's expertise, customer review, and etc. as most (smart) patients do before booking an appt. She proceeded to ask me why I had wanted to do my own research as well as what site I would be looking on!!! Excuse me?! If I am PAYING to use your service with the ample amount of other derms out there to choose from, I can sure as hell do w/e research I want to. I was shocked! I told her this isn't an uncommon thing to do and I would just google the Dr.'s name. The way she spoke to me afterwards was down right RUDE/CRAZY and did not provide the best comfort as to me choosing this derm and more specifically this facility. If your Dr.'s are as great as you say they are, you should not be wary of the reviews out there. There are patient reviews on yelp and online for a reason. Needless to say, you lost a customer lady. Try and adjust your words/tone next time! read more

In and out, with no fuss. The receptionist was professional and courteous. Answered questions politely on the phone, Got me in the same day. Next point of contact was Carlos, who was also professional and efficient. And finally, the dermatologist I saw was Carmen. Guess what? She too was professional and efficient. I had a vanity procedure (skin tag removal).....and from start to finish, I appreciated the customer service and efficiency of the team. I hear these dang things have a tendency to return, so I suspect I will be back in the future! read more

Dermatologist Helia Eragi does not care about your health. She immediately prescribed me antibiotics for my acne. The antibiotics gave me yeast infections. Instead of trying only topical treatments, she insisted I stay on the antibiotics and prescribed me to take a yeast infection pill once a week while on the medication. She also said that I was not supposed to be on the antibiotics for more than three months. I was on the yeast infection pills and antibiotics for 5 months. I should not have been taking either that long. The yeast infection pills can do serious damage to the liver. I decided this was not good for my health despite what she said. I eventually stopped going and went to Dr. Baugh across the parking lot. He never prescribed me any medication and my face cleared within 2 months. Dr. Eragi is condescending, fake, and clearly only cares about her pay check at the end of the day. If you're having acne/skin issues, go see Dr. Baugh. read more

Do not go here. I gave one star because you have to click on something., but I would have realistically given a zero. Awful experience with my doctor quitting or being fired without any explanation in the midst of treatments . Very unprofessional. Never let me know she was no longer there. Even the pathology said the procedure had been done incorrectly and needed to be redone. Save yourself the trouble and find a reputable medical center. read more

Had a Mohs procedure there a few years ago. Just found out they missed it and had to have the MOHs procedure redone with a much larger incision now skin graft. The Mohs itself was a catastrophe now to have it done again? Get a second opinion better yet go elsewhere read more

I saw Dr. Amy Nguyen and her medical assistant Alicia Cisneros for some skin treatments this past month. I am greatly pleased with the results from Dr. Nguyen. Both Doctor and assistant made my visit go very smoothly and I would highly recommend this office for any treatments needed. read more

Let me be clear that I am not reviewing the P.A. that performed my laser treatments. I am reviewing the extremely unethical business practices of this facility, which to me is something to be considered when deciding on a medical/cosmetic provider. I was getting laser treatment at the Brentwood office to lighten my tattoo. I prepaid for 3 treatments and only received 1 treatment. I went for the 2nd of the 3 treatments and was told by the P.A. that I wasn't making any more progress with their current laser (I had already had 6 previous treatments with them). She said they were getting a better laser within a week and I should wait to get my other 2 treatments. I was fine with that and appreciated her telling me. At least she was honest with me, but that's where the honesty ended. I called almost every week for 2 months and they just kept telling me it should be there any day. The new laser never arrived. I'm sure at some point they knew they were no longer getting it but kept lying to me. I asked if I could be refunded for the 2 treatments not received since I'm moving out of CA soon, and was told sure, no problem. That was in Feb. I called from Feb through May and spoke to almost all the office staff at the Brentwood and Fullerton locations about my check. Unfortunately for me, I paid cash so couldn't dispute with my credit card company. Lesson learned - never pay cash. Every time I spoke to someone they said oh yes I see we owe you a refund. No one would ever tell me why they wouldn't send my check. They never returned my calls (so unprofessional!), except finally the Billing Manager left me a voicemail after 3 months and said it was resolved and my check would be mailed out that week. Still no check. I called her and she said she didn't remember saying that. I gave them every opportunity to do the right thing. I think waiting 4 months is beyond patient. I am certain they thought they could wear me down eventually and I would just go away. They owed me $595, which is absolutely nothing to them, but is a whole lot of money to me. I finally called to request all my treatment and billing records, including charges and payments applied. Magically a check appeared in my mailbox 3 days later. When I requested my billing records they finally realized I was likely getting ready for legal action, so they were forced to send me my money. I had already sent a demand letter to the CEO threatening to report them to the CA Medical Board and take them to small claims court, which I definitely would have done. Even though they mailed my check right before they received my demand letter, I'm still very glad I sent it. Hopefully it will bring about some much needed changes in their policy. I just never imagined having to do that with a facility that appears to be so reputable. I definitely don't think the Medical Board would look favorably on a facility keeping payment for services never rendered. I received zero apology or explanation for what I had to go through just to get MY money. That's the main reason they are receiving this well-deserved review. I think people should know about their business practices. Personally I never would have gone there if I had known this is how they operate. There are far too many other options out there. read more

Came here couple months ago for a cyst on the face. Saw a Dermatologist wanted to prolong the treatment buy consuming steriods. I took my buisness somewhere else and they diagnoised my cyst properly by draining it first.. read more

Everyone here is super helpful and sweet. I found this place through my insurance and have loved it ever since. I go to Dr. Amy Nguyen for acne and she's so understanding and actually cares. I previously had gone to another dermatologist in Newport, but the oral prescriptions and topicals he recommended never worked and then he wanted me to do lasers which were expensive and something I wasn't interested in. Dr. Nguyen took all of this into consideration and we went a different route and now I'm acne free and get compliments on my skin all the time! I highly recommend this place. read more

Incredible team of people at this location. I love how when you walk in, you just feel like you are with friends. Carla who is their esthetician, takes her time, answers questions, and goes over and beyond to leave your skin looking beautiful and radiant. I look forward to some other treatments at this location. read more

My favorite dr ishak is gone I would always come in here for acne problems and on occasion cortisone shots let me tell you if you have a painful big bump or zit that will not go away getting a cortisone shot is the best thing ever I havnt done that in awhile but I've had hydro dermabrasion done here and I loved the results iam a cash patient and I loved seeing dr ishak because if I came in for a cortisone shot and or extractions she would always give me discounts because I was a cash patient she was really sweet and the only doctor who made me feel comfortable. Anyway I heard they have 99$ dermabrasions in November so I'll probably visit again soon also if you have acne don't stress to much because when I first visited this office it took about 5+ medications and topical creams to finally find something that worked for me I still have acne but I did accutane about 3 years ago when I was done with treatment my face looked amazing now I still get acne sometimes really bad but it'll heal faster iam now using acanya and I've gotten many refills because it's the only topical cream that works for me read more

I have been coming to Advanced Skincare MedCenter for 10 years and I have nothing but wonderful things to say about the team here. I have had laser treatments, peels, etc done here and the results have all been great. Most recently I have seen Yvette for peels (gotta love the promotional months where you receive 20% off!) and she really works with you to find the best peel for your needs. So far each peel I have done have given me wonderful results (Vi and Spot Peels). I also see Dr. Nguyen when I have a crazy breakout and she is very patient, kind and understanding. I truly feel like she cares about her patients and their concerns. I have recommended this place to numerous friends and family who are also happy with them as well. The Fullerton Facility is big, clean and welcoming. Every employee I have ever dealt with here is extremely kind and attentive. Amazing customer service as well. Definitely check them out for a consultation at the very least! read more

I used to like this place, but not so much anymore!! The staff at the front desk, are RUDE!! All they are concerned about is getting a payment!! On top of it, my insurance company says they charge over the reasonable & appropriate amount!! And they do unnecessary procedures!!! It's obvious this place is only about the money!! So sad, Dr. Sire was my dermatologist when I was in high school. Now it seems he only cares about MONEY!!!!!!! read more

I went to yvette to have a vi peel done. She completely transformed my skin. I had acne and a lot of pigmentation and after her peel my skin looks flawless. Even my large pores have shrunk down. I am so excited. I don't even have to wear makeup. I used to hate my skin and now I love it!! Everyone has noticed and asks what I did. I tell them to go to yvette and be transformed. I cant thank her enough she saved my skin. I will be going to her forever. read more

Dr. Sire is very generous and open to answering any question you may have! I really appreciated his patience and his giving me samples so I don't need to go to the pharmacy! I highly recommend him :) read more

I am so impressed with the office staff, nurse and the doctor.. We traveled 85 miles to meet Dr. Sire and we were not disappointed.. He listened to my husband's concerns and addressed every complaint. Cesar, nurse, was personable and provided excellent patient care. Elizabeth at the front desk treated us like we were family. Everyone at this office is a team and dedicated to their clients patients. They surpass any other doctor's office I have ever been to. Thank you to the team at Advanced Skincare! read more

Advanced Skincare I highly recommend. The staff are very friendly and very helpful with your questions. Dr. Sire is a wonderful Doctor that listens to your every need. I enjoy going to a Doctor that is very experienced and knowledgeable on skin issues. read more

I have been going to this center for 5 years. The doctors and staff are wonderful! I would never go anywhere else. I have had several procedures and treatments, and I could not be happier. read more

Great first time experience. Friendly and professional staff, neat and clean office. Been to many places but never any places like this. I felt like I was heard and I'm confident that Dr. Isaak will take care of the issues I am currently having with my skin. read more

I love my doctor! She is always so spot on in diagnosing my skin issues & addressing them quickly.

Thank you Doctor Sire, Mary and Sophia, for taking such good care of me...I appreciate everything you do for me...:O)

I had the VI Peel done by Yvette and loved it! My skin felt so soft and I swear it took years off. I received so many compliments on how "glowey" I looked. I definately will return to Yvette for all my skincare needs. read more

I used a Groupon special for a Photofacial (IPL) treatment and am truly amazed with the results. I'm a jaded Los Angelean who drove one hour, not expecting much, but thought it was worth a try since my friends rave about IPL's. Lovely Jennifer (who is a walking advertisement for dermatological procedures done the RIGHT way) is informative, caring and professional. Even though I drove an hour to get there, she strongly recommended that we do a test area first and that I should schedule the treatment two weeks later and I'm glad she was so cautious. The results of my actual treatment are amazing. I'm not sure when/if the little brown spots reappear (hopefully never), but I can't believe how precisely the equipment works. My little brown spots fell off in 7 days, not the 3-4 that I was told, which is fine. I think it took a little longer because I'm 46 and have been in the sun without protection since I was 5. I won't go without sunscreen anymore! I love this place. Everyone was very friendly and professional. I had a great experience here and will consult with them on future procedures. They seem extremely trustworthy. Ask for Jennifer! read more