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    Balance Lab Aesthetics

    4.9 (119 reviews)
    Closed Closed

    By appointment only

    Updated 2 weeks ago

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    Response time

    2 hours

    Response rate

    100%

    Services - Balance Lab Aesthetics

    Acne treatment

    Anti-aging

    Pore cleansing

    Balance Lab Aesthetics Photos

    Recommended Reviews - Balance Lab Aesthetics

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    After
    Brooke S.

    They are super helpful and easy to work with. The listen to what you want, respect your budget, and get you in and out efficiently without rushing or eating your time. The results I had from balancing a few different things including sculptra were incredibly natural looking yet made me feel youthful and vibrant. See the difference! Def recommend.

    Shannon Z.

    I came here to inquire about some anti aging treatments. I'm in my early 30s and really enjoyed my consultation with Annie. She was patient, kind, and explained everything very clearly. I asked about ultherapy as I see people on social media go to Korea for that. She gave me honest feedback that I don't have enough loose skin for ulttherapy and didn't try to push treatments on me. She recommended xerf instead, which is more for mild laxity. It's a newer device. She explained that she only does things that are evidence based which I really appreciate as a healthcare provider myself! I also love that she put numbing cream on my face even though the xerf packet said numbing is not needed because it was still quite spicy on some areas of my face especially cheekbones. Overall though, it wasn't too bad and felt like a hot stone massage. She also recommended sculptra from volume. Highly recommend!!

    Invoice

    Annie has horrible bedside manners and is very arrogant. During first visit, she suggested: Prx peel (5x), Botox, lip filler, milia removal. I told her I'm interested. Then she quickly moved me out of the room and to the front desk. Annie said I had to pay total balance of $3150 upfront to book next appt. I told her I didn't bring enough money and she asked how much do you have on you. I said $400. She took it, quickly counted it and said to bring the rest to next appt and left me with her receptionist. I stood there confused like WTF just happened. I had no time to think or ask questions and she had me empty my wallet. I have never been to a med spa before and I didn't know what to expect. I felt like I was dealing with a used car salesman under high pressure. The receptionist said she would email receipt and I never got it. A few days before my next appt, I called Annie and said I don't feel good about you injecting multiple different products on the same visit. As I've mentioned at the consultation, I get adverse reactions and how would you know what product caused the reaction? Very annoyed Annie said it would be obvious because it would be at the site of the injections. She said this in a very condescending tone like I'm an idiot for asking such a dumb question. The chemical peel is all over my face which is also at the site of all the injections so her statement is totally false. I told her I wouldn't just have reactions at the site, I've had autoimmune response that has sent me to the ER before. Again, Annie was visibly annoyed, showed no concerned and reluctantly said "fine, you can schedule your filler and tox on a different day from the peel." When I came for the peel appt, I told Annie I didn't feel comfortable giving her $2700 and she looked pissed. I told her if I have a reaction to the peel, and can't do the remaining 4 treatments will I get my money back and she said no refunds, you receive credit. As a result, I told her it doesn't make sense for me to give you $2700. Once again she ignored my concerned about my medical history and just wanted to talk about money. Annie said I gave you the price I did because it was a part of a "package." Um ok. I never asked for a package deal nor for a discount. I told her the $400 I already gave you covers one peel treatment so why not just let me receive the treatment today to see if I have a reaction or not. Why do I have to give you $2700? Looking ever so pissed, Annie said you can have the peel today but I need to give her $200 for the peel aftercare lotion which would have been free if I gave her the $2700. WTF.... So, I gave her employee $200. They handed me the aftercare lotion. Once again no receipt and no instructions on how to use it. I asked for receipt and she sounded surprised and reluctantly printed it. When I reviewed the receipt they credited me $350 instead of $400 and shorted me $50. Maybe this is why they didn't give me a receipt the first time. It is clear Annie only cares about money. I reiterated my medical history on three separate occasions and she did not care about my health and safety. It is reckless and negligent for Annie to expose my body to numerous different synthetic products simultaneously considering someone with my medical history. I shouldn't have had to fight so hard to space out my procedures but that means Annie would make less money per visit. Annie is very intimidating. Don't you dare tell her no or disagree with her and you better have her money. I don't get how she got all these positive reviews.

    IG: happyfoodietown
    Vy D.

    Relaxing facial time is needed. I do their Signature balancing facial (70 mins) today. The package includes: Double cleansing Exfoliating (extracting) Lymphatic drainaje massage LDM machine (4 steps) + RF (radio frequency stamp) + HiFV (anti aging, lyfting) + Sono mode (hydrate) + Cryo (cooling) Modeling mask LED light therapy Finishing products

    My progress! I still have a bit of progress to go, but I couldn't be happier
    Lauren B.

    I just want to update now that my skin is in a perfect place, I couldn't be happier. I always thought my skin was beyond help, but it's so nice to feel happy when I see myself in the mirror. Balance Lab Aesthetics saved my skin and my confidence and I just can't recommend it enough.

    Sora P.

    I recently had the Signature Balancing Facial at Balance Lab Aesthetics with Alexis, and it was an amazing experience from start to finish. I upgraded to the Aqua Peel, and it felt like a Korean-style hydrafacial but much gentler and deeply hydrating. My pores felt incredibly clean without any discomfort. The extractions were not painful at all, and the lymphatic drainage massage was honestly one of the best I've ever had. You can really tell the treatment is done with care and intention. They've also moved into a new location, and the space is absolutely beautiful. modern, welcoming, and thoughtfully designed. I highly recommend booking a facial at Balance Lab Aesthetics. You won't regret it.

    After 2 syringes of Radiesse
    Jasmin C.

    I absolutely love and trust Balance Lab with everything! Annie is truly amazing--so knowledgeable, highly skilled, and genuinely sincere in her approach. I've had facials, Botox, lip filler, and most recently Radiesse, and every experience has exceeded my expectations. With Radiesse, I was looking to restore volume loss and I already see such a difference--it adds structure and fullness right away while also stimulating collagen over time. I wasn't nervous at all going into it because I completely trust Annie. She pays such close attention to detail and only recommends treatments she's confident will truly benefit me. You can tell she genuinely cares and never pushes anything. I always leave feeling confident and taken care of.

    Andrea M.

    Annie has been my go-to injector since 2022! From fillers, to botox, and even PRF, she has taken great care of my skin! She is knowledgeable and meticulous about her work. She has the gentlest hands and I have never bruised from any of her work. I love that she always recommends what she thinks is best for you, but never forces you to do it until you're ready! After a while of her recommending Ultherapy Prime for me, I finally tried it and I am so impressed to say the least! The only regret is that I didn't try it sooner. I wanted to wait until 3months after to write my review so I can see the full results, and I am so satisfied with the treatment! The jawline is more lifted, and my lower face/upper neck area feels more sculpted! If you're looking for an injector you can trust, Annie really is your girl!

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    Annie is so caring and artistic. Somehow she makes this art you could never imagine. I am grateful for her and feel more beautiful!

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    It's funny, I made an appointment with them. They confirmed by text by email, while when I be there, they were closed.

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    Page 1 of 3

    Ask the Community - Balance Lab Aesthetics

    Hello, how long have you been doing Botox? And how soon can I get an appointment? And what is the cost of unit?

    Hi Ana! Thank you for your question. I’m a Board-Certified Nurse Practitioner with several years (9 years) of injectable experience and advanced training in aesthetic medicine.The total number of units depends on the areas being treated and your… 

    Hi, what treatments do you for facial redness/rosacea? Do you offer VBeam, Excel V, IPL, or other vascular lasers?

    Hi there! We offer IPL, Laser Genesis, and Sylfirm X for facial redness and rosacea. Treatment selection depends on whether the redness is primarily vascular, inflammatory, or barrier-related.… 

    Do you accept Allē?

    No we don’t but we accept merz and aspire points :)

    I got Potenza and Juvelook done while in Korea and liked the results. Do you offer these services and if so for how much? I'd love to find similar results nearby.

    We offer sylfirm x which is thebmost afvanced RF microneedling and we also offer juvelook skinbooster👍

    Don’t See Your Question? Ask Away!

    Review Highlights - Balance Lab Aesthetics

    Annie carefully mapped out the treatments she recommended and didn't pressure me in any direction.

    Mentioned in 99 reviews

    Read more highlights

    Epiphany Med Spa & Wellness - Front counter

    Epiphany Med Spa & Wellness

    4.5(69 reviews)
    2.8 mi

    I had my first Dysport treatment a few weeks ago now and recently returned this week for a…read morehydrating facial. Both experiences were wonderful! My esthetician, Kairah, left my skin feeling refreshed, hydrated, and healthy. During the session she was very easy to talk to, and took the time to understand my specific skincare concerns. I really appreciated how knowledgeable she was about different options and routines, and she gave thoughtful recommendations. Overall, everyone at Epiphany MedSpa has been welcoming and professional, and I highly recommend!

    Very disappointing experience. I booked because they advertised $3.50 per unit and charged me a $49…read morebooking fee to secure the appointment. When I arrived, I was then told the price would be around $9 per unit. That is a huge difference from the price that got me through the door. What bothers me even more is the $49 fee. If customers book based on one advertised price, then arrive and are presented with a much higher price, naturally some people are going to walk away -- and the business still keeps that booking fee. It makes me seriously question how many customers are losing $49 simply because they refuse the higher price once they arrive. Be transparent from the beginning. Advertise the real price, let customers make an informed decision, and don't make people waste their time and money. I requested my refund because after this experience, I don't trust this business enough to have them perform any procedure on me.

    Photos
    Epiphany Med Spa & Wellness - Clean and cute Treatment room

    Clean and cute Treatment room

    Epiphany Med Spa & Wellness
    Epiphany Med Spa & Wellness

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    Skin Perfect Medical Aesthetics - Lori Robertson, MSN, FNP-C, APRN

    Skin Perfect Medical Aesthetics

    4.3(35 reviews)
    2.6 mi

    I visited this location about a year ago. Staff seemed very nice and knowledgeable but I was very…read moreunhappy with the results. Completely wasted money on a procedure/filler with ZERO difference. I felt like they upsold me just to make more money and not what was best procedure for me. Unfortunately, I brought a friend with me who was also very unsatisfied with their results. Will never take my business there again.

    I've been a loyal client at Skin Perfect for about three years and have consistently received…read moreDysport with good results. My body responds well to it, and until recently, I trusted the providers there--especially Lori--without hesitation. A few months ago, they suggested I try a newer product called Letybo, which was described as being mixed with saline and supposedly more effective. Because I had built trust with them over the years, I agreed to give it a chance. Within a few weeks, it became clear that Letybo was not as strong for me and did not give me the results I've always had with Dysport. I expressed my concerns at that time, but they seemed brushed off. When I scheduled my most recent appointment about three weeks ago, I was very clear with Savannah on the phone that I only wanted Dysport, as it has consistently worked best for me. She said she would note this in my chart. On the day of the appointment, Savannah took my before photos, and I again asked her to confirm that I was receiving Dysport. She told me yes and said she would confirm with Lori. Lori then came in and performed the treatment. I left believing I had received Dysport. Three weeks later, after being unhappy with the results once again, I called the office to ask exactly what product had been used. That's when I was told it was Letybo, not Dysport. I am extremely disappointed. I was clear about my concerns, clear about my request, and clear about what I consented to. Yet I was given a product I explicitly asked not to receive. Even more troubling, it was presented in a way that led me to believe I was getting Dysport, which felt misleading and dismissive of my concerns. After three years of trust, this experience felt unprofessional and careless--especially in a medical aesthetics setting where transparency and patient consent are essential. I expected to be listened to and respected as a long-term patient, and unfortunately, that did not happen here.

    Photos
    Skin Perfect Medical Aesthetics - Brea Staff

    Brea Staff

    Skin Perfect Medical Aesthetics - Annabel Jeng, MSN, FNP-C

    Annabel Jeng, MSN, FNP-C

    Skin Perfect Medical Aesthetics - Lori Robertson, MSN, FNP-C, doing advanced injection training

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    Lori Robertson, MSN, FNP-C, doing advanced injection training

    Mirako Spa - Mirako - Brea Location

    Mirako Spa

    4.8(123 reviews)
    3.6 mi

    I've been coming to Mirako Spa for facials for years and have probably been here 10 times now. I…read moreoriginally found them through Groupon (great value around $70), but lately I've been booking directly with the spa even though it's around $90, and honestly I think it's worth it. It feels like they use even nicer products when booking direct, which I've really noticed in the results. The facility is always very clean and relaxing, the products feel high quality, and the facial massage is amazing -- one of my favorite parts. Service has consistently been great every visit, and I always leave feeling refreshed. Overall, a wonderful experience every time and definitely a place I keep coming back to.

    I reached Mirako Spa in Brea for my facial appointment exactly 3 mins late. A lady who told me that…read moremy appointment was at 2:30pm. (I have attached text messages that my appointment was at 2:45pm). Upon showing the text message, she agreed that I was late by 3 mins. (+ 5 mins grace period). I was informed right away that I need to reschedule as I was late or cut down my facial time from 60mins to 40 mins. I should have arrived 15 mins before the appointment time. Therefore, my showing up delayed by 3 mins would delay the next client by 15 mins as they needed time to prepare for the next client! Math doesn't add up any way we look at it unless they had informed in advance to show up 15 mins before the appointment time, which they hadn't. 1. There was absolutely no notification or instruction provided to me about arriving 15 mins early before the appointment time at the time of making my appointment or text reminder. Therefore if one is late by less than. 10 mins, they lose their facial time by 20mins and are lashed out if clients try to reason out. I was told me to depart as I was 3 mins late or reduce my facial time by 20 mins. 2. Jenny, who came over from inside took over the conversation, was very unprofessional and rude. She argued with me for 15 mins non-stop when I tried to reason out that if I was late by 3 mins, if they wanted to be a stickler of time without informing me to arrive 15 mins early, they should take away 3 mins of my time not, 20 mins. She yelled at me saying "I don't want you to come here ever, I never want to give you service!". I don't understand how Mirako Spa even employs such people who are clueless about how to treat clients with courtesy, let alone working in a service industry. Here is the twist: when I checked in, another lady besides Jenny told me that my appointment was at 2:30pm, which their mistake to begin with as my appointment was at 2:45pm. It appears that they messed up with their own scheduling but because I was 3 mins late for my 2:45 appt, I bore the brunt of Jenny's unprofessional behavior as she couldn't admit that they had accidentally messed up scheduling my appointment. Instead she told me to leave or get a facial cut down by 20mins! I am attaching screenshots of my appointment time. As per Jenny, I should have a common sense to show up 15 mins before appointment time even though I wasn't informed about arriving early or else, appt that was anyway scheduled incorrectly by 15 mins sooner, from what I was notified. Try to avoid Jenny if you go to Mirako Spa in Brea, she can be scathing, unreasonable, and unprofessional. Try to reach 15 mins prior to your appointment even if they don't notify you.

    Photos
    Mirako Spa - Ultherapy

    Ultherapy

    Mirako Spa - Laser Toning - Patient Result

    Laser Toning - Patient Result

    Mirako Spa - Filler - Patient Result

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    Filler - Patient Result

    Balance Lab Aesthetics - medicalspa - Updated September 2026

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