Today I had my 3rd time duct cleaning service done and pad replacement for my furnace humidifier which I bought from Advanpro as well. Since 2013 I've been calling these guys to do the job and never had any issues nor concerns about their services, based on my experience they always come on time and sometimes they will call you if they could come earlier to do the service, if you're available. but in my case I always end up on my appointment time. Even when the igniter of my furnace got busted and need to be replaced, they're the ones I called and the guys were very knowledgeable on the things that they were doing, Special mention to Pat who's been my Technician since 2016 and what a funny guy! and Brad as well. I could say, I trust Advanpro for keeping my furnace up and running smoothly and clean. it's about time for me to give this company a good review. Looking forward for future services. Thanks guys! read more

We had a duct cleaning in December 2025. We have a 1 year old new furnace, they say they had to cut 2 holes in the metal to apply the vacuum system, we have had to retape the outer patch they foil taped on as it was making noise, not impressed with that. The bigger issue is there is no difference we have dust particles on items in the house, speakers laptops etc so it was 300+ dollars poorly spent never using again. read more

It was absolutely pleasure working with Kevin and Kingsley. They managed to act quickly and fix the obstacle that arose which would have prevented to provide any service. They are very professional, kind and most of all good human beings. These days when everyone is just concerned about being professional, these boys are reminders that we can be also considerate and good huma beings..not just kind and professional. Thank you for employing the right people. read more

Pat & Robo did a great job at our home yesterday. Arrived early and left no mess. Friendly and professional guys.

I call Advanpro to come fix a furnace in a rental property. I needed that fixed that right away for my tenants They told me they cannot give me a time but they will come before 5 pm. My tenant stayed all day just to wait for the repair person but they did not show up. They did not even call. When i called them they said that they got busy and MAY be able to still come but they have to charge me extra for after hours. I said that was unacceptable. They said the best they can do is to offer to come the next day but they cannot give me a time and I was supposed to wait in for them all day again until 5. They will not put me through to the manager but I will call the manager again The person on the phone was Debbie and she was very unprofessional. All she could say is that is not their fault that they got busy and tried to imply she did not tell me that they would come before 5 I will never do business with this company again Jose read more

I last used them and they where great. Oh how times have changed. I ordered. Them today they arrival time was 2 PM. Oct 17. I took off work early to be home. At 1:50 they called to say they'd be at my house at 3 they where running late. I called them at 3:45 They guy Ryan said he was 15 minutes away. I reminded him that when he called he said he'd be here at 3. He's going to be 2 hours late. To which he replied. "I'm doing my best what do you want from me?" I called Advanpro to find out if I was getting a discount for the delay. The lady on the other line could honestly have cared less. My plan was to order someone else to do the service and tell them to get stuffed when they showed up. I called 7 places and the earliest I could get my vents done was November 20th. I figured, screw it, i'll just get them to do it and never use them again. They finally showed up at 4:10. When Ryan walked in no sorry Im late, but he came in fuming and aggressive. My daughter was whispering to me what's his problem. They set up and started at the ductwork at 4:30 and where done and cleaned up by 5:00. They said I had 20 vents. I paid and went to check the work as I just wanted them out of my house. I went and counted. I have 17 vents including my cold air return. ON top of that they left my back gate open and my dog got out and my dogs are trying to find him right now. I called Ryan the tech to tell him, he said. Allright. Not sorry about that. I called Advanpro and told them I counted the ducts and two of them of the 17 weren't touched. There's tape over the screws and they hadn't been disturbed. The lady on the line at Advanpro could honestly have cared less. If I don't find my dog I'm putting a stop payment on this. The worst service EVER. I will NEVER use them again. read more

I used Advanpro for the first time last fall and had a great experience. We've since started using them at our rental properties and at the inlaws'. We've had a different team each time, but they were all very friendly and were happy to take the time to explain what they were doing, and things I should look out for on our furnace and water heater systems. I very much appreciated that compared to the previous service company we used (Action) which always seemed to think that every visit was a good time to sell me something new without much explanation! read more

Was promised a top of the line air purification system. It was only partially installed and then they never showed up to complete the job. Wires are left hanging with install incomplete. After 3 phones calls and promises that they would come to finish I gave up. DO NOT USE THESE GUYS! read more

Had a bizarrely bad experience with Blake from Advanpro. We had a pretty straightforward job -- we needed a dryer exhaust vent plumbed to the outside of our house. My wife called Advanpro, and was told that they'd call back the next Tuesday to arrange an appointment. The next Tuesday came and went, so she called them back, and they said that they were actually planning to call us the *next* Tuesday. Ok, fine, mistakes happen. The next Tuesday, Blake from Advanpro called a bit before noon. I called him back, and he said he was waiting in front of my house. Our understanding was that Advanpro would call to set up a time, and not just show up on our doorstep, so I wasn't at home. Blake said he wasn't willing to wait for me to come back, so he said he'd call back later in the day. When he did call back later in the day, he said that he'd already come to our house, knocked on the door, and rang the bell. This was a surprise to me since I'd spent the whole afternoon sitting at my desk literally four meters from our front door, and for most of the afternoon there had been two other people at home with me. Mysteriously, none of us had heard Blake's supposed ringing and knocking. During this second call, Blake was both surly and hard to understand. He gave the impression that he was still right around the corner, so we agreed he might as well come in and do the work. We waited several more minutes, but when he didn't show up, we called him one last time. When we reached him, he declared that he wasn't interested in the job since he'd already come by twice, which was fine with us since we were no longer interested in him doing the job either. Don't trust Advanstar's positive reviews on Homestars -- the last contractor we found on Homestars offered to give us a gift if we gave him a good review, something which is expressly prohibited on Yelp. Blake from Advanpro didn't get two one star reviews on Yelp by chance; send your business elsewhere. read more

We definitely recommend Advanpro. Pat & Brad did a fantastic job! We hadn't had the chimney cleaned for many years so it puts our minds at ease knowing it's safe now. It has never looked better! Excellent work! And Pat is very friendly! BTW, We also had a furnace installed by Advanpro Oct.2019 & it has been great! read more

I had a terrible experience with Advanpro, these guys are crooks. I had then come out to diagnose and issue with my furnace. They said it was the gas valve and I need to replace it(around 700$) I said that's fine go ahead. Then very next morning the furnace went out again called them back they came and said they miss diagnosed the furnace and it was actually the control board. That's fine I thought mistakes happen, he said he dove a little further and now he says the furnace is completely shot that one heat exchanger is corroded and the other one plugged. So now I need to spend 4500 on a new furnace and new venting. At this point I was frustrated so I got another furnace company to come look at it, they took it all apart and looked at both heat exchanger and everything and said it was running like a top and that the heat exchangers looked great from what he could see. These guys are total scammers trying to get me to put in a new furnace for no reason, I would completely avoid using hem them. read more

Advanpro sold me a new Lennox 13ACX aircon compressor in June 2018, but used my old aircon lines and evaporator coil because they wanted my business and told me it's the most cost-effective way with good pricing, and I trusted them. Big mistake. The new aircon uses 410A refrigerant whereas my old aircon lines and coil ran on R22 refrigerant. After the first summer, the aircon was less effective the second, and finally died last summer 2021. Their tech diagnosed the problem as coil leak, and in July 2021, they said they will contact me to resolve which they never did. At the time, I had a serious health issue requiring hospitalization and the matter dragged on until this summer, all the while I never heard from them. Meanwhile I replaced the leaky coil since their tech said that was the issue. It worked for a while but then died again. When I recovered well enough this summer, I contacted Rhys of Advanpro to resolve my aircon failure, and I told him the leaky coil probably wasn't the main issue since I had a new one. To get an independent opinion on this, I contacted a certified Lennox service company from the Lennox website to check on my aircon. I was told the premature aircon failure was due to poor and improper installation by Advanpro, who should never have installed a new condenser using 410A refrigerant on old aircon lines/coil on R22 refrigerant because they are incompatible. Residue oil had corrupted the new condenser leading to premature failure. A simple Google search on the topic will reveal the same seemingly well-known problem. Yet when I brought this to Advanpro's attention, Rhys went into denial mode and "speculated" (his own words) that the problem was probably in my old system due to leaks and to probably a "hole" in the new coil that I had later installed; he came up with all these "speculations" without even coming to look or diagnose. On top of that he denied he ever heard of the Lennox authorized company that came to this conclusion, and I told him to visit Lennox's website where I found that authorized Lennox service company. All this while, refusing to acknowledge the installation of a 410A aircon on the old R22 system is a bad idea (watch out if their Sales use this same trick on you to give you a cheaper aircon). While my aircon compressor is supposed to be under warranty, Advanpro refused to honor it because it doesn't cover the entire unit, just certain parts, they said. While refusing to acknowledge their poor install leading to this aircon failure, Rhys instead offered me a refurbished aircon system valued at $5,195 and then calling it an "upgrade." He then pretended to give me a $1699 discount because I had paid them $2,000 on the original install. I made a phone call to another authorized Lennox dealer for a quote on the same aircon "upgrade" model that Rhys offered me and was told it only cost $4,250 fully installed NEW and not refurbished. When I revealed this to Rhys, he claimed that his company is bigger, has higher overheads, and offers better service (which obviously isn't the case in my painful experience now). He then went on to belittle the "1 van operation without a physical shop" where I got the quotation from even though that I got the company name from Lennox's website as an authorized dealer and service centre. I asked Rhys for cheaper options because I can't afford the expensive "refurbished" aircon. He then replied that whether it's the same lower model I have or the refurbished one he's offering me, "the price will be the same." Even though they are responsible for the poor workmanship in the first place, yet he still refused to acknowledge the poor and incompatible install (410A on R22 system) and told me to either take his offer or leave it. Take my advice, don't believe Advanpro when they come knocking with a quote. Everything goes well until you hit a problem and they will try all means to fleece your wallet for a quick gain. read more

I used Advanpro for a duct cleaning, I do not recommend them. I called their office, left a voice mail requesting a refund and they never returned my call. So I'm posting to warn others. Advanpro techs that showed up assumed I knew nothing about HVAC and tried to take advantage of me. Advanpro took the humidifier screen out, taped their suction hose to this and attempted to charge me for adding a bypass, even though they never used the bypass that was already cut in. Advanpro did not spend a few minutes to remove the blower fan and they did not seal the furnace back up to get suction on the return ducts. I was charged for cleaning of all vents, return and supply, but there was not enough suction if any on the return ducts to properly clean them. I will have to hire another company to clean the ducts properly. When ducts are cleaned properly you do not have burning dust smells from the insufficient cleaning. When duct claning is performed properly there is no dust left on the burner. I believe Advanpro goes for the quick buck, cutting corners and does not care about repeat business. read more

Terrible experience Had a leak in water line for fridge. They sent me a " Plummer" who came with no parts and was unable to fix. He said it wasn't a plumbing problem but I needed appliance repair. So appliance guy came out and immediately said absolutely nothing g wrong with fridge and that I just needed a braided line which is very standard with standard connectors. He felt that whatever plumber we had was totally incompetent if they couldn't repair. We ended up going to revy and getting the line and just attached it ourselves. But we had to pay for appliance call out ($120) and Advanpro call out so $200 for no service. Such a simple repair. Any actual plumber should have known and told us not suggested we needed an appliance repair. I called company and they refused to refund any money or take any responsibility for the terrible service. They also suggested we needed $800 repair on furnace. But since the same guy told us this that said he couldn't fix a simple water line connection we won't put much stock in this. They were super rude. I'm so ticked. Really want to go to small claims just cause I think it's just wrong to cost people money for incompetence. Companies get away with this stuff. Don't use them!!! Don't trust them!!! read more

I used their service last week on October 26, 2018 at Groves of Varsity Estates NW. I wish I had read the reviews before so I can cancel the appointment. Too late! They left my unit dirty. Dust were blown out of vents and left the counters in living room, bedrooms, and bathrooms dirty. Had to vacuum and cleaned up. I even had to take the vents out to vacuum clean...what is worse, this morning I was doing my laundry I found out that they left the dryer's hose unattached! Lint was piling up behind the machine. Lazy and poor service. For 226 dollars. I emailed them on 26th to leave my concerns. They did not email me back to offer their apology. Please do not use their service unless you are there to supervise the workers to do their job properly and accountable. read more

Absolutely horrible service! I called Advanpro to take a look at my furnace mounted humidifier as it appeared to have quit working. Peter from Advanpro showed up and noted that there was a water leak at the connection mechanism from the bottom of the humidifier to the drain hose and caulked it hoping it would solve the problem. He said he would be back the following Tuesday to reattach the hose and hook the humidistat wires back up to the furnace. He cancelled shortly before his planned arrival time siting "a family emergency". He came by the following evening to reattach the hose and the wiring, stayed all of 10 minutes and even left his car running during the visit. Once he left, the hose blew off the humidifier and my basement was saturated in water. Texted him back and he said he would be back the next evening to attach a new hose. Next visit he comes in with furnace hosing, too big for the humidifier. Still not fixed and we are 3 visits in to a relatively easy repair. He came by the following Sunday (30 minutes late) to replace the entire unit and was rude the entire visit. His installation was hurried and it was very apparent he had no interest in doing a quality job. He tried to convince me that the humidistat needed to be installed beside the humidifier in the basement, which is ridiculous, it should be installed on the main floor by the thermostat where it can be controlled and humidity levels of the house monitored. When I argued this point with him he said he "had to make a call" to someone, and stomped downstairs muttering angrily to himself. Really professional.... The last part of the install had Peter running the drain hose for the humidifier to the basement drain, where he screwed the hose onto the drain cap and had the water running horizontally across the drain, soaking the surrounding cement floor. He assured me this is how drain hoses are installed, which is ridiculous. The hose he was replacing fit snugly inside a drainage hole prior to his 'expert' installation, why would he not install the hose the exact same way? Every time I challenged his 'expert' opinion he huffed and stomped around and appeared completely put out. Absolutely horrible customer service skills. When it came time to pay for this humidifier, he said if I have any trouble with it not to call him back. WOW. Again, really professional. Turns out the humidifer stopped working again the following day and when I called the Advanpro office to complain and ask for a repair person, I was told that they are busy with furnace installs right now and couldn't have anyone come by for at least 5 days. I would think this would be a priority considering the complete headache this whole mess has been. They said they would call me back with a time after speaking to the manager, and lo and behold, my phone has remained silent. Absolutely THE WORST customer service I have ever experienced! Oddly enough, Peter continually asked me to provide a good review on their website if I had a Gmail account - that is LAUGHABLE. Save yourself some time and money and go with a professional and competent furnace company! read more

Pete and Ayden came today and did a first class job of cleaning my furnace, ducts etc. The guys were friendly, efficient and fast. I'll be calling Advanpro again in two years to come back and do it all again. read more

Called them because my furnace wasn't running. The came in, changed a couple small parts (including one that didn't need changing), turned it on, and left. Didn't wait to see if the problem was actually fixed. For that they charged me $450. When the furnace failed again that same day, I called them and ask them to come back and actually fix it, and they told me I'd have to pay $250 more just to have someone come back to look at it, not including parts and labour. Out of desperation, I called Atco. They sent someone within an hour who diagnosed a faulty gas valve and didn't charge me a dime. Took 15 minutes. Don't bother with Advanpro read more

I booked Advanpro 5 days in advance and when I asked what times were available I was told 4pm would work which was great because I didn't have to take a ton of time off of work to get this done. I asked for the Platinum package and let them know that I needed it done before the cleaners I'd hired for some post construction cleanup came in. No problem, they said - you're booked in for the day before your cleaners. The day before the scheduled date they call and ask if they can come earlier in the day but by that time my work schedule is full so I can't change the time. I'm called again on the scheduled day and asked the same question at which point I tell them the best I can do is an hour earlier. I'm then told that the technician was double booked and has to drive to Okotoks for the other appointment which is an insurance claim. I stress again the criticality of getting the ducts cleaned on the scheduled day because now I can't cancel my cleaners. The head office assures me the technician will come to my house after Okotoks so I skip my kids soccer game to wait. 7:30pm comes and no contact so I call the technician and leave a message. I also call the 24 hour emergency service line and get an answering machine so I leave a message there too. 8:30pm, no response from the technician or the emergency line. I try calling again and the technician phone goes straight to voicemail. Still no answer on the emergency line. So I was stuck paying professional cleaners to come in without having my ducts cleaned which really is a waste of money. Terrible customer service, with no consideration for people's time. For a company that supposedly has a fleet of vehicles one would think they could have found a way to make it work. Homestars doesn't post this type of review because no money changed hands. No money changed hands for good reason! read more

I can't say enough positive things about this company. They got my furnace running when it stopped in the middle of the night a few weeks ago. After seeing what a great job they did and coming to the realization that my ancient furnace was going to continue to cost me money for repairs, I decided to use them to replace my furnace. The installation went off without a hitch and I could not be happier. I will continue to use them for all my furnace and air conditioning needs in the future and will pass the word on to all my friends and family. read more

0 STARS - I don't usually write reviews, but I just saw a W5 episode similar to my experience with Advanpro and it prompted me to write this. I had a 2 person crew show up to service my furnace (1 of my 2 furnaces had what I believed to be an igniter issue) a while back. I showed them to the basement and left them to do their work. About a half hour later, the guy comes upstairs and says "I have bad news" ... "you need 2 new furnaces". I'm like, "whaaaat??!". He goes on to show me a video on his phone of "my" cracked heat exchanger and said that he just took the video 5 mins ago in order to show me the problem. (I was not there when he took said video, nor did he take me to the furnace to show me, nor did he do a water/steam test, which, I learned is one of the only sure ways to find cracks - I truly believe that this was a random video used as a scare tactic to purchase all new gear). I was shocked. I had questions regarding installing the new furnaces and he made a quick phone call and came back to me saying he could do both for around $6500 - He didn't measure anything, or do an actual written quote or give me any product options or anything like that!! I was stressed and in shock, so I said sure, book me in. After they left, I had the worst gut feeling that I'd been had. I called Atco to test for CO leaks, and they detected nothing. I felt better after that and called Advanpro to cancel those 2 new furnaces. I ended up getting a 2nd opinion from a reputable company and they had nothing to say about cracks in the heat exchanger, and that the furnaces were running fine, (in fact, he said that they were in excellent shape!) but may be worth thinking about replacing them in the next few years as they were going to expire soon. He explained he's just a service guy and not an estimator, so no sales tactics here - which I appreciated, especially after the whole Advanpro scenario. He fixed the igniter issue and went on his way. Both furnaces are still working great and I'm glad I came to my senses. I feel as though I was bullied and taken advantage of because I'm a single woman. PLEASE BEWARE OF THIS COMPANY!!!! Go with your gut and ALWAYS get a 2nd, 3rd and 4th opinion! read more