I called to get some information about the services that Mr. Fix It offers. I was taken aback when…read moresomeone answered the phone, "Hello" as I wasn't sure that I had called the right place. Normally business identify themselves when answering the telephone. No problem. I asked my questions although I noticed a no-helpful attitude in her voice. When it was determined that I wouldn't be taking my car into their shop for service, the person answering the phone just hung up on me. When does common courtesy just go out the window. I guess when it's determined that you don't have to be nice. When there's nothing to be gained. Please remember: A lil' customer service goes a long way. You add kindness to it and well, you might make a customer for life.

As we all know, it's not easy finding an honest, reasonably priced auto repair shop, right? Well,…read moremy vehicle needed a little attention, so I came here to see who others used and saw these guys. I gave them a call, took my vehicle to them and walked out truly happy. They are very friendly, down-to-earth people. Give them a call, you won't be disappointed. Be sure to ask for Rod and tell Sherry hi. Thanks guys!!!!

Well, I'm going to give them a try. No reviews are available; however, other locations have…read morereceived terrible reviews. I hope it is not with this one. I need front brakes, and I know everything else checks out as satisfactory. I'm nervous, as I have a great mechanic, but I need this done in a timely fashion. So far, I've been treated proffessionally and promptly made an appointment at 1500, arrived at 1435 (early). Tony at the desk took my keys and said it would take as long to fix as it would take to get in the doors.

Pep Boys on Franklin Road in Murfreesboro should change their name to AWESOME BOYS!!! In and out…read moreafter fixing my brake light and nice guys to deal with. It's the most fun I've had all day! A very positive experience and they are now my place to go with any automotive concerns. I highly recommend them. Very reasonable cost and excellent service! A+ I'm a retired high school principal. They get my top grade!

I was about an hour from home when I realized I had a flat. I was closest to Firestone so I…read morepulled in. I greeted with a big smile and friendly staff. I was told I had a piece of steel in my tire and could be repaired with a plug and patch $35. Great. After looking at it closer I was told I needed a new tire. (not so great). Bill the manager explained that I needed a new tire because the steel actually sliced the tire. He went way beyond what I expected, by calling a competitor I mentioned we had visited a while back. It turns out I didn't have road warranty. Bill found me the best tire for the best price and shortly thereafter I was on my way home. I must say the staff were all friendly and courteous. I'll be back in the future. Thanks everyone.

Bill and his team are great! Great car care & great customer service! You won't be sorry!read more

I have a 1998 Ford E-350 with 7.3L diesel. I took it there for some repairs that costed over $1500…read more While my vehicle was there for nearly week, when i went to pick it up, Jason informed me that the oil pan leaked. Since i had never trouble with that before I asked him could it have happened? Jason said he didnt know but it happened while in his possession at his business. Jason refused to take any responsiblitiy for this mysterious leak while in his parking lot. It is VERY difficult to make a 7.3L oil pan leak, he said it appeared someone had taken a screw driver and intentionally sabotaged the seal. Anyhow i needed my truck so i paid another $1500 to Jason to take the entire engine out, turn it upside down and fix the seal. This was a miserable experience and very expensieve, and Jason couldnt have cared less, and i suspect he knew a lot more about what happened to it than he cared to reveal. Jason is dishonest and so are his mechanics. They are the lowest of the low.

my complaint is against an auto mechanic by the name of Jason Short and his shop called Southern…read moreRides Automotive on 114 North Collins Tullahoma, TN. I contacted Jason Short the owner about repairing my engine on my 2011 Honda Accord EXL, he came to my home on December 30th and picked it up with his tow truck, he drove my car onto the flat bed and damaged it by putting a gash in the ride hand side lower door panel. I expressed to him that this would need to be repaired and he assured me it would be. It was supposed to be repaired back on Jan. 6th, I found out it was just done on Jan 21st and I asked for a picture of the door to see proof and I did not receive it, once I recieved my car I saw that was completed. Jason and I shopped around online for an engine to put in my car and decided to purchase one at Flat Rock Auto Savage of Murfreesboro, I cash app'd him the money to pay for the engine. He made it seem as if it would be a one week job. He completely lied to me, he stated that his shop was in Lebanon, TN on the website but, he later informed me it was in Tullahoma, TN over an hour and a half away, too far for me to check on my car or know what was being done to it. They list themselves as being BBB accredited but they are not, I confirmed that with the BBB that they are not, and when I asked him about it, he said they are a joke. he speaks to me very rudely and unprofessionally, and he is instantly irritated when I called to ask for updates. He then passed me on to the shop manager named Stone Copeland, he was a bit more helpful, but he also promised me things he did not deliver, such as he would bring me a receipt, then he told me his headlights would not come on, so he could not come bring it. Then he said my car would be ready Friday January 17th but he later told me that he discovered that the axle/drive shaft was cracked and that I needed to immediately cash app or western union him $475 to repair that before he could finish the engine. He said he would order the part overnight and that my car would be ready the next day Sunday January 19th but then at around 3 pm he texted (not called) and told me the part never came in. time after time, told lie after lie, it was 31 days that they had my car and I had to pay for rental cars for the entire time. I was talked down to by the owner Jason Short via text messages, he was condescending and rude and called me names comparing my concern about my car to the loose of a child saying I'm overreacting, all because I asked to see pictures of what has been done, old parts that have been removed, receipts and realistic updates on my car. I was even threatened that if I don't stop he will not offer me any discounts for all the inconvenience that I have experienced. I feel that as a black woman I have been treated poorly, unprofessionally and taken advantage of. it took them 26 days to return my car and when they did it had multiple issues, alternator, power steering pump, a belt and tensioner that had to be replaced immediately, they also call and harassed me after I reported them to the Better Business Bureau. as of today they never provided me with a receipt for the engine As of yesterday 8/5 I was copied the owner on all my complaints as instructed by the BBB and he immediately threatened me with a law suite for sharing my experience on yelp, no customers should feel threatened for telling the truth!!!!!! BEWARE BEWARE Southern Rides Automotive LLC Lebanon, TN 37090 Phone: (615) 836-8296 http://southernridesautomotive.com/

We were expecting to find a pushy salesperson instead was welcomed by a welcoming young man Colin…read more Torrens We showed him the ad of the used car we were interested in talked about it then he let us know about an even better deal on a brand new one! We were able to get a great price with no haggling. Colin followed up with us a couple days later to make sure everything was going well which it was. He is very knowledgeable about the car and explained everything about the crazy new technology in the vehicle. We totally recommend Colin and will use him again if we ever buy a car again

Wish I could give negative stars! Avoid this place at all cost, they checked all the boxes poor…read morecustomer service, bait and switch, and straight up scam. I took my 2020 Bolt in to have a known battery recall issue corrected that was caused by GM entering the wrong software update when replacing the battery and because they were not the original dealer they charged me 479.00 for something that should have been covered by recall because they caused the problem that could only be fixed by GM this dealer charged me 52.00 for shop supplies for programming issues on an electric car! There are no parts needed and when I demanded to know what "supplies" that they used all they would say is that it was for the programming cable and when I asked for the cable since I was charged for it they said it was just for the use of it and it was their cable. !!SCAM!!! I had to pay them to get my car back and now am working to try to recoup my money from GM. So I say again run don't walk away from these thieves, they surely do not represent or care about GM owners.

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

After calling and emailing multiple other mobile mechanics, Jasmine was the only one that…read morecommunicated with me letting me know her husband can do the job. That's not the best part, this family owned and run business has compassion and cares about customers. They are usually closed on the weekend, but with my situation with starting a new job on Monday and only having this one vehicle, she asked her husband if he would come do a shifter cable on my truck on Saturday. Dylan showed up and got right under our truck, seen the problem, ordered the part and put it on. He was thorough and made sure it would shift with ease. I HIGHLY recommend this business. They stand by their work and their very reasonably priced.