First off, the destination is absolutely beautiful, hands down. What truly made our trip incredibly…read moresmooth and enjoyable was the hospitality and care we received from Emerald Isle Realty during our stay. They made us feel like family. When we arrived, we were greeted by their welcoming staff and promptly gained access to our rental where we had crisp bedding, a super clean home and a nice welcome bag with everything we need to plan out our days. The property was beautiful and had all the space we needed. The views we had we're so nice too! We've rented from a few other companies in the past in other destinations, but we'll definitely keep using Emerald Isle Realty when we come back to Emerald Isle, NC. The value, hospitality and experience was great, and we're so thankful our trip was as good as it was. Thank you, Emerald Isle Realty!

I have worked with emerald isle realty several times and their properties, cleanliness and service…read moreat top notch in the bogue banks. Having used two others prior, Emerald Isle Realty is a stand out

We have been renting from Bluewater for five years now and never had issues like the trip we just…read morereturned from. We knew as soon as we opened the door that this house had issues. It looks dirty, the beds are old, blinds were broken, the kitchen floor was like a fun-house floor, the ceiling fan in the living room couldn't be shut off, the dining room light was ridiculously dim, the vent in the kitchen ceiling blew cold air directly from the outside the entire time, the neighbors could see directly into the bathroom because those blinds were broken too, and there were roaches. Lots of large roaches. On top of that, one of the bathrooms was so tiny that you could barely sit on the toilet and the shower was a joke. We're not particularly large people, but we couldn't use that bathroom. We arrived Saturday at 4:00, and I emailed Bluewater that night at 7:00 because I was so disappointed in the house. I listed half of those issues because that's all we'd noticed at that point. It got worse as the week went on. We've rented multiple other houses on Ocean Drive and this one was the worst. I received a quick response and someone showed up on Sunday (let themselves in even though we were sitting right there which I thought was incredibly rude) and changed a lightbulb, took pictures, and then I never heard anything again for the rest of our stay. I'm sorry, but at 3K for a week, someone could have come and hung $10 blinds in the bathroom. The entire house looked dirty and dated and was poorly stocked. Stay away from this place. I'll be sharing this review everywhere so no one else has to have this kind of experience.

We've rented from Bluewater for years. Unfortunately, the last 3 rental homes have been…read moredisgusting! Carousel was the first disaster! Great price and fabulous location-should have known it was too good to be true. Huge hole in decking-like big enough for a person to fall through. Leaking appliances and roof. House is absolutely disgusting. A neighbor stopped by when we were leaving. He said the home is completely neglected yet still rents. Don't waste your money! We've stayed at two additional homes since then. Both meh. The latest, 6/2021, had half smoked cigarette butts on the dresser and under the bed...is that actually considered Covid 19 level clean??? How do you miss cleaning those as well as addressing the smoke smell in a non smoking home. Also this rental was in June when you would expect the homes to be in pretty good shape-not lots of wear and tear. This home had dirty blankets, broken appliances(which were fixed while we were there), hair in the shower...too much to dismiss as a random miss. Bluewater's attention to detail in their rentals has declined exponentially over the years. We love renting in EI but Bluewater will not be our go to rental company moving forward.

The rental company is completely indifferent to any issues that arise and can affect your vacation…read more We specifically rented a house with a heated pool for the kids to enjoy this year since Sept is historically cooler. Only to get there and the heating pump be BROKEN and never fixed while we were there. We were told "well it worked yesterday when we tested it!" The part never arrived, we were there for a total of 7 days. We had to call each time to check on progress, they didn't even have the decency of communication. We paid a premium for this house BECAUSE it has the option of a heated pool (many do not in this neighborhood, we know because we went to each house that does last year specifically to pick this house for this year), they could not have cared less. No attempts to make it right, no attempts to remedy, just shrugged shoulders that "these things happen." For $8,000 for 1 week, these things should NOT happen or at minimum a pro-rated rate should have been honored. Also, belongings went missing from our driveway moments after their team pulled the trash bin up to the street. At first we gave benefit of the doubt maybe they thought it was trash? Nope, we were told we were the first people to "ever" accuse their team of theft.... so if it wasn't them it could have been the numerous other people using our driveway as a public access to the beach. If you want a fully private house, driveway included, DO NOT RENT WISHING WHALE. All the houses from the cul-de-sac used OUR driveway to access the beach the ENTIRE week. Not one day went by that a stranger wasn't strolling down our driveway to cut through to the next door house's beach access. Either way, feels like a rental/community issue as we leave things outside every single year, and never ever had anything stolen from us. This is the first year we've had strangers meandering in our driveway. Seems suspicious. We thought this was a safe community. At other homes we used to leave the doors unlocked during the day for ease of the family, NOT AT THIS HOUSE, NOT WITH A BABY SLEEPING INSIDE AND STRANGERS ACCESSING OUR DRIVEWAY ALL DAY. We will be returning to EI Realty where they actually care about their renters and ensure our vacation and money is very well spent. It's a shame, we had a great 6 summer run with Spinnakers and would have had 30 more. But the bad taste in our mouth has us wanting nothing to do with this entire community. Such a shame because the homes and neighborhood are absolutely beautiful, tucked away in our favorite part of the island. But you are only as good as the company who represents you. Shame on you Mathias and shame on you SR.

BEWARE!!!! We stayed at Isle Getaway for the last 5 years…read more No issues. BUT. This year we arrive and find that the owner had put limits on the AC..and NO ONE had notified us, communicated with us.. NOTHING.! I thought I rented the Entire beach house ! Not just parts of it! ! We were stunned! This is a 4 story Beach house ,with 3 BR on the the 3 Rd floor! After a very hot, distressing night with very little sleep for all ,after the owner had " fixed" the controls . I had to go BACK to office the next morning ,to BEG Spinnaker's Reach and owner to help again. It was awful ! How did this happen that NO ONE spoke to me about this!????? BEFORE WE GOT TO THE HOUSE! We always been good guests. We do not leave the doors open. And I have gotten my deposit back each year! Like I said we have rented the same house for the Last years without AC controls!!!? The SR people did reach out to the owner again. And offered a portable AC unit for the bedroom that was the warmest. It has always been warmer than the rest of BR on the 3 floor! But what good would that have been for the rest of my guests? He did take off the all the controls the next morning ,! BUT I have been informed that next year!!! Temps only going down to 70?!? AT NIGHT!! . Be very AWARE. that this is happening

We stayed at Emerald West with my chihuahua's. We had the most comfortable and lovely stay. This…read morehome was decorated lovely, very clean, perfect view, wonderful covered porch with rocking chairs, and dog friendly. I had a shower curtain rod issue. I called the office and within the hour, the gentleman came and fixed the issue. The office lady and repair man were both very nice and helpful. Everything was perfect. I hope to stay here every year.

The one and only star is for being oceanfront for the 7001 Ocean Drive rental in Emerald Isle. The…read morelisting photos for the property were very deceiving. And the overwhelming smell of mildew when you walked in, took our breath away! Please note that the amount of stairs, which are not included in the listing would be valuable let families know. The stairs to get inside 15+ , the stairs to get on to the main floor are 15+. The following list describes the photos I attached of the property when we arrived at the property. 1. Dirty floors throughout with long black hairs on the tile floors and stains on the carpets. I had to go buy cleaners and clean the floors, counters and bathrooms before I'd let my family take off their shoes. 2. Dirty shower curtain liners in the bathrooms, with crud in the faucet handles with additional hair. With a roach in the sink in the bathroom with the stand up shower. Sorry no picture I freaked out and flushed it. 3. Dirty silverware, cookware that I had to hand wash before using any of the plates, bowls, pans and spatulas. Dried food on forks, bowls and in the drawers. 4. The bathrooms and kitchens are all outdated with stained faucets, stained tubs and rusted mirrors. 5. The washer and dryer had to be from the 80's and we had to use extra laundry soap so our clothes would not smell from the smell of the washer. 6. The 2 of the 6 deck chairs that you could sit in, (and weren't afraid would disintegrate under you because of how old they are), were broken and some were chained so you couldn't move them. 7. Soap was not available at every sink. 8. Loose outlets that we were afraid to use for chargers, hair dryer and curling iron.

We have rented from Coastland for years and they have been great. This year we were able to…read morecheck-in to our property at 1:30 where the other larger rental companies would never entertain such a thing. They are smaller but more personal. Don't understand how every other review is 1 star

We've rented from this company for several years, always requesting Sound of the Sea units, which…read moreare very nice. This year Century changed our unit to Sarah's Place West...it's horrible. Very dated, not well maintained, and dingy. There is no pride of ownership in this unit, and no value for the substantial $ you spend. When I stopped to the rental office to request sheets that actually fit the beds, ask that the tv in the upstairs bedroom be fixed and for utinsils to use with the BBQ, the agent seemed very uninterested. Having owned and rented to others a unit on this isle for 18 years, I know how important it is to get repeat renters...you do that by providing a clean, well maintained, updated rental unit. My rental managers always made very specific requests if they inspected and saw deficiencies . I have to question if anyone from Century 21 on Emerald Isle ever set foot in this unit. my business will go elsewhere next year.

Extremely poor service - no response to multiple calls and messages regarding the serious health…read moresituation and negative environmental conditions their 24x7 burning green woods for 2-wks was causing adjourning and neighboring residents. Fortunately, the state fire agency aided residents.

I would not recommend using this realty company. The customer service was terrible and there was a…read morelack of communication

Per your response... You're trying to use family matters as…read morean opt. out. I am coming to you in a professional matter stating We're coming to you as the issues of the house. (Not Family matter). The pictures are the same as the day we signed the lease to less than 6 months moving to another location. While we followed the lease agreement and paid our dues. Do you handle all your rental agreements this way? Seems that you do if anyone was to read your reviews. The facts are the facts. Let's not make it personal Beth. Furthermore. Seeing that you keep referencing the "deposit money". The money we clearly told you at the end of our term when you said where would we like our deposit back? My husband and I clearly responded back keep the deposit. Per reading your reviews we knew we would not receive that money back regardless. We respectfully made that clear. Twice. I'm referencing to the text seen displayed in the image here you sent me last Friday. Which we did try to call you immediately after to discuss where is this said extra money of fees due? My husband talked to your receptionist because you wouldn't talk to him... My husband was inquiring about the extra $1,400.00 you were telling us you were taking us to collections for if we didn't pay. Your receptionist responded that was to cover damages previously done before we signed the lease with you. Which IS NOT YOUR CONCERN. Another reference you keep referring to. I lived in this home for almost 5yrs. before I signed on with you. The only itemized bill we received was from a professional cleaner for over $500. There was not communication attached with an invoice. Moving forward our Lawyer has advised us. If you do so decide in pursuing using our social security number to file a claim against us for being delinquent on this text. This is me responding. We'll respectfully Elizabeth see you in small claims court. Warmly, Christina

Outstanding service. Jeff Price and his staff are on point for serving their customers from buying…read morea house to using a rental. We rented a house from them. Every work order was promptly processed. Ashley is very kind and responsive to our requests. Good people. I trust them.

We just bought our second home with Ellen and couldn't be happier. She made the whole process easy…read moreand stress-free from start to finish. She always made time for our questions and walked us through every step so we felt confident the whole way through. She is very experienced and she made sure everything was taken care of before closing. Ellen truly cares about her clients and goes above and beyond. We're so thankful we found her and would recommend her to anyone looking to buy or sell. She's the best!

As a loan officer it's always so nice to deal with conscientious & collegial agents, like those in…read morethe Brass Lantern office. Most recently, I've had the pleasure of working with Dicky Scearce, a true Southern Gentleman. It's been such a smooth transaction that I happily endorse Dicky if you're looking for a great local agent! His savvy negotiating skills paid off for our mutual client and I can't wait to work with him again! Highly recommend!

James is supposed to be the on site manager/supervisor. He acts very "put out" if we call him. We…read morehave to call him because he does not return calls. We had maintenance weeks the 1st two weeks of January. We had a list of things to be done. Only 1/4 of the items on the list were completed. There were obvious items that anyone with any common sense could've seen and attended to. They were not addressed. For the amount of money we have to pay in quarterly maintenance fees we expect far better service than what we get. We live far away from the house so we're not here to notice the things that fall into disrepair or need attention. James'es answer is that he does what we ask him to do. That is not true. I have said to him that we pay for a local person with eyes on our house to use common sense and a work ethic to see what needs to be done for proper upkeep and to DO IT. Very upset owner of 25+ years.

DO NOT HIRE THESE PEOPLE!!! No communication. They will not call you back. They are extremely rude!…read moreThey have no clue how to run a Management Company! They have treated us all terrible!!! They literally hung up on my fiancé