DO NOT USE THIS FUNERAL HOME OR PAY IN ADVANCE FOR SERVICES!!!! My experience with this company was…read morehorrible. My father passed away and he had prepaid for his cremation. There were some complications because my Dad died in the emergency room and had not seen his doctor there were issues getting his death certificate signed. My issue with the Avenidas was that the whole time this was going on they did not reach out to communicate to me at all. I had to call them to find out what was going on. I left text messages that were never returned. I continually had to call them for updates. At the same time Kevin on several occasions would make statements basically putting the blame on my Dad for not seeing his doctor. UNACCEPTABLE. I was grieving his loss and to be made to feel about bad how all this worked out was not ok. It took over a month and a half to have my Dad cremated. The only time I had a return call was when I asked to speak to the owner (Which I was passed over to Kevin who is not the owner) and when I reached out to the county to get their help getting his death certificate signed. I was called to be told "we finally found someone to sign the death certificate" which was a call from Kevin. Then when I came to pick up my Dad's ashes I was only given one urn and had to remind them of the other Urns we had left. One other thing that really bothered me was I called to find out if my dad had been cremated and the person had no idea or even where my dad's body was at that point. Unprofessional. The experience overall was a disaster. Not to mention the licenses on the wall of the business are expired. All I asked for the whole time was communication and I didn't get it. Some of the things that happen where out of Kevin's control but communication was always something he could and should have provided. When someone is grieving or trying to grieve that is the one thing that is needed. To not even know where the body is again is unacceptable. Unprofessional.

I have never dealt with people so nice, caring, and no pressure like at some funeral homes they…read morewere attentive and a great team to deal with miguel was the best i recommend them to anyone who needs their services and their pricing is very fair no secret addons at the end of the bill no upsales they just a joy to deal with especially at this time in my life

We received the most excellent and compassionate help from Green Acres Glendale Mortuary. We…read moreneeded the most basic of service from them, yet we felt like we were special and the center of their care and attention. Julie Bell helped us through the whole process. She was wonderful, caring, informing us of everything and never pressured us for anything we didn't need or asked for. Julie was so generous with her time at the mortuary and with calls on updates, information and compassion. We felt completely cared for.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

Staff was helpful throughout the process. No high-pressure sales tactics. Overall, a good…read moreexperience.

Michele Bailey, I can't Thank you enough. You put our needs first at this horrible time. You took…read morethe worries I had and made everything possible. I can't Thank you enough. Time was tight and Michele had my son's ashes ready for his Celebration of Life. She had all the paperwork done. Michele made my son's Celebration of Life possible. It wouldn't have been the same without him there. Communication was great. Again, Michele was in contact with me regularly, sometimes just to see how we were holding up. I can't say enough about her. Thank you from all of us.

Compassionate and caring. Arrangements for my mom's passing went smoothly and professionally.read more

Called on behalf of a friend to get a quote for a venue for a final memorial service. WHAT A…read moreHORRIBLE EXPERIENCE. The first person I spoke to was unable to answer any questions about the venue and then put me on hold for about 7-8 mins. I then spoke to a "director". This individual could not answer even the most basic questions about the facility, like the seating capacity. The "director" had a serious old school used car salesman vibe. He would not give me any pricing over the phone, but told me he would work up a quote and send me an email. When I got the email, 2 hours later, the quote was at least 4 times more expensive than competitors and the quote was filled with a lot of additional add ons, that were never requested /discussed. The entire process was subpar.

No one wants to need a place like this, but we received exceptional service from the Hansen Desert…read moreHills team which warrants a review. My grandmother passed away on April 26th and prior to her passing, I did extensive research on funeral homes and mortuaries within the valley. I read hundreds of reviews and made many calls and Hansen just felt right. We selected Hansen to be who we would use when the need arose. A few weeks later, my grandmother peacefully slipped away. Her hospice team made contact with Hansen Desert Hills and the process was seamless and professional. Two days after her passing, we went to the Desert Hills location to make arrangements with Cami. Nothing felt pressured or sales-driven, as we had experienced years prior at another funeral home when my grandfather passed away. We had many variables at play, including a burial trust and plans for an out of state interment, and Cami navigated everything perfectly and expertly. We also interacted with Charlii the receptionist during this process and she was wonderful as well. We picked my grandmother's remains up the following week and had a lovely walk through Hansen's memorial garden. It was all very peaceful and again, just felt right. I'm sorry if you have a need for a mortuary, but Hansen took great care of us.

I highly recommend this place and Randy. I came here a…read morecouple months ago when my mom passed away. I am not a resident of AZ so I didn't know where to go. I am so glad we made the choice to come here. Randy made my whole experience amazing. He was super caring and he made everything so easy. He was so compassionate and you could tell he really cared. I am so thankful for this positive experience. He gave us a tour of the grounds and it was so peaceful and beautiful. Thank you Randy for all you did. You were a blessing in all of our lives.

I would highly recommend. We contacted a few different places and this was the only one where the…read moreperson who answered did not seem like a greedy salesman. They were caring and compassionate throughout the entire process. There was a mixup at the ME office and they worked diligently to get them to fix the error. This also put us in a time crunch but Ascend was able to efficiently cremate and release the remains to us on time. So very thankful for them and their effort. They made things much easier on us by handling everything in a caring compassionate way

Overall, our experience was good. Staff were at times slow to get back to you to answer questions…read more It is better to respond to the general e-mail address for them as responding to individual e-mail addresses within the organization several times went unanswered. Good coordination with the Donor Network but would have liked to have known where our loved one was in this process and where his body was (at the cremation site, Donor agency, etc.). Service requested was completed. Got death certificates as needed in a timely manner.

We were dreading this appointment more than any other of the affairs we had to take care of. My…read moremother-in-law said she didn't think she was even going to be able to stand up, so my wife and I accompanied her. Despite this, I can tell you we went from dreading it to laughing, crying, and hugging one another! This change was because of Pam, the funeral director, and her amazing supervisor, Lee. Pam is a professional in every sense of the word. I say this as a professional myself who graduated from Stanford. She showed not only expertise and knowledge, but most importantly, she showed compassion, empathy, and truly changed a dreaded experience to something that we can look back on with true peace. Obviously, it's terrible to lose a loved one, but if you want a place that will soften that blow and even give you peace and a sense of closure I would recommend Pam and Lee at Best funeral services 100%

My husband died at home while under hospice care, and this funeral home was initially contacted. I…read moreleft a message asking for a return call first thing the next morning, but no one called. When I reached them, I was told I needed an appointment and couldn't be seen until the following day. Before scheduling, I was required to complete an online questionnaire. I was repeatedly told that only two people were allowed in the building. I wanted my son and daughter-in-law with me, but was told one of them would have to wait outside. I was also informed we would have only two minutes to view my husband, and that additional time would incur an extra charge. Because of these policies, I decided to transfer my husband to another funeral home. I was charged $575 for the less than 24 hours he was in their care. The office manager emailed documents for me to sign electronically but did not respond to three emails requesting help when I was unable to complete them. After finally signing the paperwork and paying the fee, the receiving funeral home attempted to pick up my husband that afternoon. The office manager declined to wait a few minutes before closing, so the transfer had to be delayed until the next day. The director of the receiving funeral home commented that he was surprised I had been charged. According to him, the office manager replied, "We're in business to make money." Losing a spouse is one of the most difficult experiences a person can go through. I expected compassion, clear communication, and respect. Unfortunately, that was not my experience.