Much to my dismay, our home recently became a new favorite destination of an unwanted rodent, saying roof rat just creeps me out! I posted a request to my friends for referrals for pest control and several quickly responded. I had so many referrals that I went online to compare the companies that were recommended. Several of these has good reviews, but as I compared, I came across one that had the highest possible rating from every customer and extensive praise, including his handling of rodents, which obviously caught my attention. I gave Urban Desert Pest Control a call. Brad quickly called me back and asked me detailed questions about my unwelcome guest. He passed my information along to his wife, this is a family owned business, who contacted me to schedule a time for Brad to come assess the situation. He was booked and I had other commitments, so I reasonably expected I would have to wait another day, and sleepless night, until he could make it out. Much to my surprise, she offered that he could either come out at 9:00 that night or 7:00 the next morning to accommodate my schedule. I told her that was kind, but I didn't want to ask him to come that late, but she assured me that he sincerely wanted me to pick the time that was best for me. The thought of another sleepless night full of thoughts of this critter won me over and I accepted the offer. Brad came as promised, assessed the situation, and addressed the problem. In addition, he calmed me down, educated me about the habits of said critters, and gave me advice on how to avoid future unwelcome guests. While he certainly had ample opportunity, Brad did not try to up-sell me on any unneeded services, products, or contracts. When it came time to pay the bill, I was amazed at how reasonable his charges were. I feel kind of crazy writing this long review, but I feel compelled to share with you my experience. Unfortunately it is so rare these days to find a business whose first priority is customer satisfaction. I like supporting family owned businesses in my community and highly recommend the services of Urban Desert Pest Control. read more

We have been using Urban Desert Pest Control for about a year now and are happy with the service they provide. The pricing seems fair for the size of our property and the amount of time being spent during their monthly visits. The office communicates effectively, and the technicians check in both before and after doing work on site. Everyone they have sent out (to date) has been respectful, and has followed our treatment preferences. The only catch is, 'everyone they have sent' meaning, it does not feel like we have a regular pest control person. Perhaps it's our location or technician turnover in the area, or maybe they have dozens of guys running all over the map and we just haven't met them all yet. Either way, it feels like we are getting whoever is available on the day of service. This scenario has been ok so far, and the technicians who have worked on our place have been timely and respectful... however, I would feel less like I had to go-over-everything each visit or check-up on things if we had familiar faces showing up. Which brings me to Tony who treated our property a couple weeks ago. Upon checking in, Tony set out to do his own initial due diligence and inspection (yes, another technician who had not been here before). Tony was friendly and appeared confident and experienced, and quite honestly, covered more ground and worked harder/smarter than I would say we were used to seeing. Tony was knocking down cobwebs, brushing under all of our overhangs, checking all around (and under) things seemingly at every stretch, corner, and crack which was encouraging to see. It was very hot that day and you could tell he was working, like really working. All told, Tony is the point of this review and hopefully some indication of where Urban Desert is going in my part of town. Tony looked beyond what the treatment notes said to confirm what we actually needed for our space, and he put in the effort. Tony made us feel like we had a friend who happened to be a bug guy, which was cool. I hope we see Tony again. read more

After hearing noises in our attic I started to research pest control and stumbled upon Urban Desert Pest Control searching around in Reddit. I am so thankful I did. We set up a free estimate via email. Chad came out and went right went up into the attic and told us we had rats in the attic(ew!) and showed us some pictures of the evidence and some concerns her had. He gave us an estimate that was a little higher than what we were expecting but after doing research it was right in line with what it should have been. A week or two later Hannah and Damien came out. They did a smoke test to make sure there weren't any broken pipes that they were getting in from. Amazingly enough - all of our pipes were good, not bad for a 90 y/o home. They went through and sealed every entrance in the house, outside of the house and in the attic and set traps. They were always very nice and took the time to explain what they were doing as they were doing it and answering any questions we had along the way. They let us know someone will come out every other day for the next two weeks to check the traps they sent but if we start to smell anything - they can come out sooner if needed. To be 100% honest - they just left and we still have to wait and see if they were able to evict our unwanted house guests in the attic BUT we felt so strongly about Hannah and Damien that we wanted to make sure we gave them a shout out before we forgot. Will definitely update this if our guests weren't properly evicted - but I have a feeling that won't be a problem. read more

If you're looking for a quality pest control company that gets the job done right the first time, you needn't look any further! This company came highly recommended by the reviews on Yelp and did not disappoint. Urban Pest Control has both the expertise and capability to handle just about any pest problem you may be having, whether it be rodents, termites, scorpions, or roaches. What impressed me the most is the level of service you get from this company. Kayla Dishman works in the office and does a terrific job setting up the schedule and answering all of your questions. Communication is top-notch! You'll get a text or email the day prior to confirm your appointment. Technicians arrive within a two hour window, so it's easy to plan your day. The technicians call 30 minutes prior to let you know they're on the way. I'd highly recommend Mathew Lane, who just performed a scorpion seal on my home. He did completed the job quickly and efficiently . He is professional, friendly, informative, and just great to have around. Rest assured that he'll get the job done right the first time! Not only is he great at scorpion seals, but is a whizz at termite control as well. Johnny is another great technician that I would recommend. He did our initial service that included spraying and dusting the attic for scorpions. He's another friendly professional! Give Urban Pest Control a call. You won't be disappointed! read more

Excellent pest control company! Amazing customer service and extremely knowledgeable! My wife and I have been experiencing the Central PHX roof rat problem the last 6 months. We had been using another pest control company to seal up all possible entry points into our house, but continued to have issues with rats (catching about 26 rats). We couldn't take another day of living with these in our attic, so our current pest control company enlisted the help of Urban Desert to help identify where these rats were gaining access to and from the house. Urban Desert utilized a smoke machine test in the vent pipes to determine if there was a possible leak/hole somewhere in the hope. Within minutes Brad and Chad, were able to identify where the issue was coming from, a vent pipe that hadn't been capped by the contractor/plumber during the remodeling of our house prior to purchase. Required minimal dry wall cutting, but it was worth it to help find out where rats were coming in( they had free reign coming in and out of the house through the wide open hole in pipe). Without this smoke test that Urban Desert provides, we still would be battling the roof rat issues. Chad and Brad went above and beyond their responsibilities, helping us cap the pipe correctly, cleaning up the rat feces/nest and cleaning up the mess from the dry wall. HIGHLY recommend this company for your roof rat problems. Thanks Brad & Chad! read more

Start to finish Urban Desert made this process so easy for us at an affordable rate. We found 3 termite tubes weekend of the 23rd. After reading some yelp reviews, I called Urban Desert Pest Control on Monday. Stephen came out on Tuesday to give us a proposal. He came in a company van, wearing and Urban Desert shirt and immediately handed me his card. I really appreciated how professional and knowledgeable he was. He explained everything about the products they use and the types of licensing they all have. I felt really confident with the service they would provide. Matthew came out yesterday to do the actual trenching and service. He was fantastic as well! He called me to let me know he was on his way. He explained everything he was doing to my husband and even offered to help move a piece of furniture to treat the wall from the inside. He sent me a text message when he was finished to let me know how everything went. Since we've haven't had to deal with termites living in AZ yet, we were relieved with how easy they make the process. One of the deciding factors for me was that right off the bat, was that the service includes a 5 year warranty (the other companies I called did not). Then for the next 10 years they offer a yearly warranty. Its great to know they stand by the product they are using. We will definitely be using them again! read more

We have used Urban Desert Pest Control for over 10 years now and we regularly recommended them to our friends and family. When we moved to AZ , the house we purchased was "scorpion infested" according to the inspection report - and they were right! We saw so many scorpions that first month that I wasn't sure I could handle living in the home. We used a different pest control service at first but after a few months we still saw live scorpions ALL the time. Someone recommended Urban Desert to us and not only were they less expensive than our previous company, we noticed a huge decline in scorpions immediately after their first treatment, and over the next 2 months we saw less and less until...NONE!!! After that, with regular treatment of only the outside of our home, we rarely saw a scorpion in the house (maybe 1 or 2 a year) and they were either dead or very close to dead. All of the technicians are great, but I feel our current technician, Tony, really goes above and beyond. We moved to a new subdivision about two years ago, and had Urban Desert out to treat before we even moved in. There has been constant construction on the mountain right behind and all around us, yet Tony and Urban Desert have kept our home completely free of scorpions and spiders. We haven't seen a single one! Enough said - call them already! read more

I'd give more than 5 stars if I could! I called in a bit of a state because I was convinced my house was going to fall down around me due to termite party time. Everything about the experience of working with them was A plus - easy to call and make an appointment - everyone I spoke to was so cheery, nice, and super efficient. Chad came by to assess the situation and give me an estimate - he was right on time and even called ahead to give a heads up about arrival times. He checked it all out and reassured me that the termite party I was convinced was happening wasn't actually happening. He provided some really reasonable options (no pressure) and made me feel a lot better about it allI. He's the best! I went with the trenching and scheduled the appointment right away. The treatment was handled by Matt, who was super - he called ahead to check about coming by earlier - yes please! He's very calm, professional, efficient, and put me at ease about the process - easy peasy! He's really knowledgable about all aspects of the treatment and process, and got it all done pretty quickly. He couldn't have been nicer and easier to work with. I'll never go with any other company - I trust them to do an excellent job and feel like they're really watching out for their clients. Highly recommend!! read more

This company is such a pleasure to do business with. The feeling that you are getting great service AND a fair price can be a rarity these days. We've had several different technicians from Urban Desert come out to treat our home in the few months we've been customers, and I can't say enough about the character of these guys. They are affable and professional, and take the time to educate you about the different insects or rodents in the area. They have definitely kept our pests under control and if perhaps we do see a wayward scorpion, they come out right away for no charge. That is what I consider going above and beyond to support your customers and leave them feeling valued. I would recommend them with no hesitation whatsoever, to anyone in their service area. I'm in Ahwatukee, and that wasn't on their service map, but they are looking to expand a bit so I was very fortunate. In other words, if your area isn't on their coverage map, it doesn't hurt to call them and ask. You may be lucky too. If you think you have any issues with pests, or just want to be proactive in treating for them, you simply can't find a better business partner to help you. These guys are truly the best at what they do, and at the end of the day, I feel appreciated as a customer. I like that. read more

I would give the Urban Desert Pest Control 10 stars if it were possible. My husband worked with Brad in early November 2020 and got a quote for Termite Services. He got very sick and we put the service on hold until last week. When I called to schedule I spoke to an amazing scheduler who assured me that they would uphold the quote that was almost a year old. She talked me through the process to prepare the interior and exterior of my home to get ready for the service. On the day of service, I received a text from Matt, Tyler, and Andrew letting me know they were 10 minutes out. They showed up right on time and got right to work. They were very patient while I juggled to get my kids off to school and our vehicles moved so that they could begin. There were a few things that I didn't realize I had to move and when I started to panic Matt assured me not to worry that they were part-time movers in addition to exterminators. They left the inside and outside in better shape than it was when they got there. Their Warranty is second to none, with a 5 year guarantee, if I see Termites all I have to do is call. I highly recommend Urban Desert. If you are lucky you will get the Dream Team of Matt, Tyler & Andrew. They made the process so easy. Thanks, guys! read more

Just when you think customer service is dead....along comes Brad with Urban Desert Pest Control. I found Urban Desert on yelp, and was even a bit skeptical of all the glowing reviews. But now after having them out to spray my home, I have no doubt that the reviews are real. Brad is a friendly, upstanding guy who understands that doing things the best way and treating customers right will reap great loyalty, praise and grow his business. Brad's approach to pest control is different than any company I've used in the past. He sprays less frequently but does a complete and thorough job, unlike my previous guy who carried a can and sprayed intermittently as he raced around the perimeter of my house. Brad sprays inside the house, and treats the entire yard with a mega hose powered from the back of his truck. With recommended service every 2 months, Urban Desert will actually end up costing me less money and I'm certain I'm getting a much better treatment. Appt scheduling was easy and I even got a txt reminder the day of service. I love the integrity, professionalism, education, and timely service I received through Urban Desert. Thank you, Brad, for restoring my belief that there are still truly great companies out there. read more