I have used Advantage for over ten years for the maintenance of my electric furnace. They are always prompt and efficient during their appointments, and the office always friendly and helpful. My furnace motor failed this winter, and Bobby let me know exactly what was going on. Later, Brandon was kind enough to meet and carefully go over my options. I felt like I was getting enough information to make an informed decision, and did not feel pressured in any way. While I was waiting for a part to come in, and my furnace wasn't operational, the office called and offered space heaters. I thought this was a thoughtful touch. I feel like this company's culture of upfront and honest communication along with a courteous and respectful service ethos makes it a great place to do business with. read more

This company does not work weekends. Does not honor 24 hour service, even if your a VIP customer. Our AC unit, they installed 1-2 years ago, quit working on a 95 degree Saturday. Hot Day. The company told us we had to wait until Monday for an employee to call us to schedule an appointment. Not send a tech, but schedul a tech. read more

Brand new heat pump installed on Feb 27, worked for 3 days, then failed. It has now been down for a week, with a part ordered on a brand new heat pump. In my opinion it should have been swapped out next day. Instead I'm sitting in a house with only emergency heat which is super expensive. I'm pretty much disgusted with this company and if I had to do it over again, I wouldn't . read more

I arranged to have this company come out and fix my furnace in the winter. they arrived as planned and spent an hour or so attempting to fix it and finally left stating that he needed to return with another fellow who "knows this stuff inside and out". He didn't return for 2 weeks (stating that a part was needed). Upon return he stated that the part was not needed and again, needed another fellow to come take a look. Four weeks later (no heat in the meantime due to inability to fix) the two fellows came out and "repaired" the furnace using the existing parts. Upon them leaving, I was happy the heat was back on yet discovered the next day that my thermostat was no longer programmable nor did my house fan work. Rather than trusting these incompetant technicians to return and mess up the system further I contacted another company who were able to correct the incompetence of Advantage Heating quickly. Save your money, these fools are not only incompetant but will waste not only your time but also money! AVOID! read more

They installed a heat pump and furnace for my 91 year old mom. Many months later she still does not have an approved permit. She calls and asks for help but they give her the runaround. So we are wondering if we should file a complaint with CCB or file lawsuit for breach of contract. avoid this company if you care about customer service. read more

This place is a joke. They sale products that hold up then charge an arm and a leg to fix. They never return calls when you leave a message and if you want to speak to a manager good luck getting one on the phone. read more

We got our heating and air systems installed in the summer of 2023. So far they have needed to come out 5+ time to fix their work. The ducting has come undone multiple times and we've gone without heat/air during some of the hottest/coldest times. The company was very helpful the first 4-5 time their installation failed, but after the last time it failed, I asked for a manager or owner to give me a call and I never received one. Over the last 5 months I have left 4 messages with their call center, and asked the tech who came out, to please have the owner call us. We have never heard back. This is very disappointing workmanship and customer service, especially since we paid $20k. read more

Tried three times to have someone come look at my furnace. Three times they failed to come out and/or contact me, calling the wrong number, claiming someone kept hanging up on them (I never got a call and verified they had my number after the first failure), and ignoring the note with the lockbox code. read more

If you are looking for an excellent HVAC contractor in or near Salem, we recommend Advantage Heating. This company deserves its excellent reviews for its always-courteous expertise. It guarantees its work for a year. We also recommend its preferred customer program. When calls for service mount up during the hot days of summer and the cold days of winter, subscribers enjoy priority; and, if repairs are needed, they also receive a 20% discount on replacement parts. Finally, we recommend Jacob, who stands out among Advantage's top tier service personnel. read more

This complaint deals with there technician which makes up his own schedule Advandage tells me one thing and technician knows he cant keep the appointment so takes it on his own poor service never recommend them to any one if want to waste your whole day read more

I was incredibly dissatisfied with my last visit. I reached out to them a few weeks ago in hopes that we could come to a resolution but they have chosen to disregard my email. When I scheduled this appointment I was quoted a $149 diagnostic fee, but was charged $169. The service call lasted roughly 10 minutes as the technician immediately identified the issue as the breaker being turned off. Given the brevity of the visit and how simple of a fix it was, it's excessive to have been charged the full fee. I would have also appreciated understanding the billing discrepancy between the quoted and charged fee. My family and I have been loyal customers for many years and I feel like this experience definitely doesn't reflect experiences we've had in the past. I wasn't expecting to be reimbursed in full - they have people and expenses to pay, but it would have been nice to be provided a discounted rate considering my appointment being cut short allowed the company to pick up additional jobs that day. Wish we could've come to a resolution but here we are. read more

My husband and I just purchased our first home right before Thanksgiving of 2023. Before purchasing our home we never looked into our heating and cooling ducts to see the condition of the system within our home. My husband used a flash light one day to see inside the main duct in the hallway between bedrooms. He said it looks like the duct hadn't been cleaned since 1957 when our home was built. I called Rachel at Advantage heating and air conditioning to tell her I thought a Xenomorph from the movie Aliens was living in my duct. She asked me a couple basic questions about my home and gave me a great quote for the work I needed to be done! I set up my appointment and Rachel had me send her a few pics of my furnace so they could determine the size of filter needed to replace the old one once the job was completed. A day before the guys were set to show up I got a courtesy call to remind me and to make sure the time slot was still ok. The guys called me a half an hour before they showed up to make sure we were ready. The guys showed up and introduced themselves as James and Abe. The guys explained what they were going to do and if we had any questions. James and Abe were terrific throughout the whole cleaning. It was the fastest two hours and boom all clean! I feel like the quality of the work done was top notch. The guys were nice and professional, the work was efficient and clean. I recommend Advantage heating and air conditioning to everyone that is looking for friendly, reliable, knowledgeable, professional guys to help get your home in tip top shape! read more

canceled my apt same day. then on next apt they made the heater worse, charged me, said they would come back and fix it, never showed up. didn't even call. customer service over the phone is horrible as well. ZERO stars. read more

Advantage came out to do diagnostic on our furnace, technician was here 30 minutes and said our board wasn't working and we needed a new one. They ended up quoting me close to $1,500 for the new board and installation. I decided to hold off on the repair and instead found a new board online for $89. Advantage said they wouldn't install a board I purchased myself and it that it had to be purchased through them if I wanted them to install, so I called another local company which said they would install it for $200 When the new company showed up they preformed another diagnosis and determined the board was fine and all that was wrong was a limit switch and they ended up fixing for $280. I am still stuck with the board I ordered for $89 for no reason but it could have been way worse if I had decided to pay the $1,500. Advantage did refund me for their diagnosis but still not happy with the service I received. read more

Our furnace quit working last night. I called another place in town and was told they didn't have any availability for a week! I called advantage, they were so friendly and got someone out the same day! Our doggy is very happy. read more

Advantage Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Salem, Oregon

Our air conditioning stopped working on a very hot day recently, so I called Advantage and they had someone come out a few days later ( the soonest that I was available). Jamie and Taden were right on time and went right to work locating the problem and got our AC running again. Jamie also advised us of the potential for our heat pump to fail in the future, so we can talk to an estimator about replacing it soon. We were pleased with the service and careful explanation of the problem. read more

These folks came out, said they could get the parts to repair our furnace, arrived day of install & installed parts except for one they couldn't locate, tech said they'd find it & come back with it to install, called a few days later & said they couldn't find it. As a result no working furnace! They charged $1,250 up front to order parts & are demanding an additional $1250 for a non working furnace that they did not repair! Scammers! Don't use them! read more

There's nothing like having a company you've never used before come out to preform a service and thinking wow, these guys are great! I found my ac/heating technicians. Seriously, great service, right on time and trustworthy. Chris was the best and I learned some things about my ac. Super happy to be a part of the Advantage family! read more

On 05/24/2021, Dustin with Advantage Heating & Air Conditioning came to our home for our spring service. About 4:30 PM, he called to let us know he was he was on his way to our home. Not only is he a really nice young man, he is extremely professional and is a hard worker. He came into our home wearing a mask, looking professional and ready to do his job! We have been customers for three years and highly recommend this business, Ralph and Susan. read more

Can't recommend Advantage enough. We used them last summer to install a heat pump for my fathers mobile home. They helped him find a program that saved him nearly 50% and their installers were great to work with. So happy with the experience that when our heat pump in our house died, we bypassed our home warranty providers lame company and went to Advantage and paid for it ourselves. They're friendly, honest and really easy to work with! Won't use anyone else. read more

These guys are the worst!!! They will take your money and not preform the work or they will do part and completely leave the job unfinished and still send a bill for the entirety of the invoice, they promise they will achieve and fail constantly read more

Mark helped us on our twice annual maintenance. Very professional and worked to keep costs down on unnecessary services. Love that any extra service not included in the maintenance plan is at an extra 20% off parts and labor because I already pay for the annual maintenance plan. I'm getting my ducts and dryer vents cleaned and they were so quick to both call for scheduling (while Mark was still here) and got me on the schedule two days from now. They also offer a reusable custom filter option so I don't have to keep throwing out the dirty ones which is great for the environment. This company employs great staff and supports great customer service. read more

Advantage Heating does great work and they stand behind it. Chris A. has been our technician, he is a pro and really puts the customer first. We cant say enough good things about the service. read more

Great customer service while scheduling our home for duct cleaning. Crew arrived on time, very courteous, non intrusive, worked quickly and efficiently. read more

When we bought our house last year, the seller hired Advantage Heating & Air Conditioning, LLC to perform a service on the furnace. The price was very good at $99.95, and they "took amp draws on motor and pump - inspected wiring - cleaned blower compartment - replaced air filter - checked coil - all working," Not bad for the money. However: they apparently didn't have the correct size of filter available, so they took two small filters and taped them together in a Z shape. If you visualize this, there is a significant gap between where the two filters overlap, thus negating the filter. So lots of unfiltered air went past the filter and made the fan, motor, and heat exchanges all dirty, in fact dirtier than they were before the service was performed. Face palm. read more

Great service! They came out and cleaned my system. Kevin was very friendly and did good work

Bobby came into our home and installed a new thermostat! He was a very professional and knowledgeable technician who figured out the problem and took great care in keeping us informed about our choices. We will definitely keep our VIP service program with Advantage Heating & Cooling! read more

We had a furnace fire in the middle of the night on Saturday. Called Advantage on Sunday. They offered to come out on Sunday or at least to bring us space heaters. I told them Monday would be fine. They came on Monday, inspected our furnace, and gave us our options. Then they came back on Wednesday and installed our furnace. Everyone was courteous and professional. This is an amazing company with great customer service. read more

Mr. Pitzer is beyond experienced in his field. Very knowledgeable and friendly. If you need experience, this is the man. Jeff Anderson read more

When our 20 year old furnace failed (it was time) Advantage was the company that returned my call. We asked them about having our furnace replaced. We met with Brian and I need to say is a very knowledgeable, friendly, and laid back guy. We were instantly comfortable with Brian. We ordered a new unit on Tuesday afternoon and Alex and his assistant Tom had it installed and running Thursday early afternoon. Very professional installers. Talked a bit with Alex during the final walk around and he really knows his trade. We are very pleased with our purchase and highly recommended Advantage! read more

Kevin was professional. He gave me a call when he was en-route to our house, arrived on time, and was efficient during his visit. He answered all of my questions. Previous to the appointment, I received a reminder call a day ahead to confirm the time. Overall pleasant experience. I am excited to work with this company the next time I'm in need. read more

We just purchased a new home and were unsure if our A/C was performing the way it was intended to so we placed a service call and Zach came out and explained everything to us and told us nothing needed to be done. Since we enrolled in the VIP plan for maintenance it was not cost. Previously we called when it didn't work and the tech suggested turning it off and keeping it off for a day in case it froze up and that was the case - no charge just a phone call. Great customer service. read more

Join the VIP program. Had to have them come out on a Saturday, no overtime with the VIP program. They found the problem and had to order the part. They found my unit was still under warranty and it did not cost me for the part, only labor. Tech was in and out in not time and furnace was working. Thank You Advantage!!!! Kevin D read more

New to the Keizer area. Getting our home ready to inhabit. Josh was sent to diagnose and repair our heating. On time to diagnose, and repair after having to order parts. Very young man -- polite, cheerful, professional, didnt mind me watching the repairs even though I had no clue what I watching haha! Would definitely suggest giving them a chance if you need HVAC services. Reasonable prices. read more

Great value, loved the option of a montly payment or up front payment. They encouraged me to get a smart thermostat and offered to install it too! read more

Advantage was the first company I called when my air conditioning unit stopped working. Alex came out to my house this morning to look at it. He got here on time, and explained everything to me. The prices also beat other companies so I will be calling Advantage from now on. read more

If you want your job done right, then definitely call Advantage Heating & Air. They are always on time (with a phone call before letting you know they are on their way), the techs have always been very helpful & done an exceptional job plus very courteous & professional, staff in the office are always helpful & happy when you call, very reasonable pricing. I would recommend them to anyone & would give them more than a 5 star rating if I could. read more

Bobby and Chris provided excellent work and excellent customer service. You just don't find companies that treat you as well as they do anymore. They definitely went the extra mile. Would 100% recommend this company so glad I found them. read more

Many thanks to Zack today for helping us deal with a Heating System issue!

My mini-split system was not working properly. Had Chris D come and do a diagnostic. Turns out the unit was not installed properly so Chris fixed the problem in minutes and it works great. Highly recommend. Signed up for annual maintenance for my home. read more