I initially left a 1 star review due to a billing issue with insurance. My daughter was not told…read moreabout a $100 copay until after she was seen. We have amazing insurance and typically pay a zero copay for all in-network visits aside from ER visits. After she was charged I called our insurance and found out that urgent cares can bill under different codes some of which make them fall under the ER visit category. My issue wasn't the fact they bill in that way it was that she wasn't told until after she had been seen and we didn't have the option to seek other care that would be covered for her non emergency issue. The doctor himself called me to discuss the issue and apologized for how it was handled. He adjusted the charge and refunded my daughter the copay. We did not ask for a refund or expect one because we weren't disputing his services. He was very kind, authentic and did not dismiss my concerns. I truly appreciate and am impressed with how he handled the situation. It is clear he cares more about his patients and practice then he does profit and truly strives to do the right thing. He could give a masterclass in customer service.

This place does wonders! as soon as i walked in i was instantly taken care of and was easily…read morediagnosed within 10 mins. The care and follow ups are definitely plus .

So this is an updated review from a previously updated review ... Follow along, I'll explain…read more After leaving an a updated review of a not so pleasant second experience, the owner and ultrasound technician both made it a point to get a hold of me & and not only apologize for my previous experience, they offered to give me a rescan at no charge. The only reason behind them doing so was to offer me the experience and service that I deserved. I went in today for my rescan & was greeted by the owner herself. What a wonderful person she is by the way! It looked like she had hired a few more people, which is great because this will minimize interruptions for the working tech. I was quickly taken back to the room and the scan began. Both the ultrasound technician and the owner were working together to get the best picture possible (again, I have an anterior placenta, so understandably it's difficult) they managed to get some really good pictures! The owner was very patient & she was genuinely interested in catching the baby's features in every picture she could capture. She always asked if I was ok or felt uncomfortable, It was a great experience from beginning to end. It was a pleasure coming back & the owner was thankful that we did and that we gave her the opportunity to regain our business. The fact that she went out of her way to make sure I had a perfect experience really shows how much she values her customers and her business. I respect and appreciate that. Thank you for the great pictures ladies :)

The ultrasound itself didn't feel very thorough. Usually the technician would point out different…read morebody parts and make your time there feel very personable. Unfortunately we did not get this experience here. Complaints: -I'm pretty sure we did not get the full allotted time we paid for. -the ultrasound felt rushed and very impersonable. -technician really didn't communicate much with what was going on. -the pictures we received were pretty crappy. I've received better pictures when the fetus was 7 weeks old. Overall we went wanting to get a better feel/bond with the baby....but we left very disappointed and jipped!

I really like st. Jude before, recently not su much and made me feel even stressed just to have…read moreappointments with them. This year, I changed my PCP from Jennifer Lu, MD to Angelina Sidharta MD. Since then, this becomes miserable experience with St.Jude. The 1st time, there's an opening and I scheduled appointments since my leg was in pain. That was happened on Friday and Monday I took day off since it was still in pain and Tuesday for doctor appointment. In the morning of the appointment, they called me if they need to cancel my appointment and reschedule. The been calling me since then to reschedule. How convenient for them! Today, they called me again. My husband and I have doctor appointments tomorrow and only within 24hrs they called and mentioned for my husband insurance if not assigned to Dr. Sidharta and need to reached if I don't have registrations changed notification from his insurance. I'm at work and this makes me crazy since I'm not able to work because of this whole situation. Only notified patient within 24hrs. How very convenient for them. The assistant name is Josiah, the one kept calling me. St. jude, I know you can do better.

Plenty of patient parking…read more Clean building/office. There are different departments in this building. Lots of patient seating area in Suite 200. Easy to check-in. Have to check in 15 min before appointment. And then wait 10-15 min after your appointment is when they call you. While the assistant takes your weight and do the health history questionnaire, you have to wait more time for the doctor to come in your room. Appointment at 11:40, came there 11:15, they called me 11:55 and then waited for doctor in the room for around 12:15. Bring your own water bottle; they don't have water fountains or water for patients to drink while you wait. They don't have walk ins for lab anymore. I fasted cuz I wanted to do lab after doctors appt. Have to be appointment only now. St. Jude providence sold their lab to LabCorp.

I was a bit worried since this place had so many bad reviews on Yelp, but I didn't really…read moreexperience any of that. I called and when they answered the phone, I quickly made an appointment without any issue. I was lucky enough get something that same day. When I did arrive, 20 minutes earlier than my appointment, as they suggested, and many doctor offices suggest that so there is time to fill out the paperwork, I was almost immediately seen once I completed everything. Also, my CT scan only took a few minutes after that. I'm giving it 1 less star because the front desk lady who took my information seemed a bit disorganized and confused. Nothing horrible, but she seemed like she wasn't very organized. Also, this place really caters to Asians since it seemed like almost all of their staff was of Asian descent. Despite that, I would definitely go here again if I needed something.

This place has issues with their billing. They charge you hundreds up front, then bill the…read moreinsurance, then insurance bills you again. They're triple dipping. Also, I had an incident where I was told to text my imaging request to a number. The girl on the phone purposely gave me the wrong number, and I even read it back to her to confirm. So she had me send my health info to some stranger because it was read. Additionally, the office lady, Sharon, acted like there was nothing that could be done about it. People being idiots and crooks, and covering for one another.

Never had any issues here, I prefer the Fullerton location over the Buena Park one due to proxemics…read more+ friendlier staff at Fullerton Dellyn was my ultrasound tech and she was extremely professional, informative, and patient with me as this was my first ultrasound Scheduling was fine as i was able to match their earliest availability and there were no issues with my insurance

My husband and I both were sent to Shin for MRIs by our separate doctors. My husband for his spine…read moreand me for my shoulder. The front desk, although not overly personable, are friendly and efficient. We each checked in with ease on both of our visits. The lobby has a few chairs, however there is room for more and I suggest they add some additional chairs as during both visits patients were standing for part of their wait. Bathroom is clean, office is tidy. Wait times for each appointment were not bad at all. Scheduling our appointments was also within a reasonable time. Parking is marked on the street for Shin patients at no cost, which is nice because this area is really tough to find easy parking and what is easy to find will cost you. Only one of our visits were we able to take advantage of the reserved spots, but very nice that they have them available. Now to the MRI. My husband is very claustrophobic and told them both on the appointment setting and in the office prior to the MRI. We both felt that the techs could have been a bit more sensitive to that. He felt like he was barely on the table when they shoved him into the machine without saying a word or warning. He was not mentally prepared for this. My husband is definitely no wuss, trust me, he's a rugged man's man through and through, but his claustrophobia is straight up real. His 45 minute MRI was cut short to 10 minutes because the anxiety got too high for him. The anxiety is not the technicians' fault, but maybe had they been a bit more sensitive to his phobia and gently eased him in, it may not have been so bad. He did return a week later with some comforting valium and the awareness that he would be flung down the chamber like a dude at a water park. He successfully made it through that second test. Now he's prepared. During my MRI, I did notice that they get you done in a hurry. It did not bother me one bit as I have no claustrophobia at all. Paying attention to the swiftness of the loading into the machine, my husband was right, they get you in fast. My headphones weren't even on my ears yet and away I went into the canal. But, again, for me it was fine, just noticing it since my husband was so sensitive to it. All-in-all, Shin was a great place to have our MRIs done, the ease of appointment setting, the wait time, the efficiency, the parking. Great job with all of this!! Our only suggestion is that when you have someone with true claustrophobia, a little extra care, compassion, and preparedness would be nice. Great job Shin! Would have no problem returning... and honestly neither would my husband, he'll just need the valium and the self-given pep talk first.

Staff were friendly and courteous. Appointment time and duration were on track. No waiting and…read moreplenty of parking spots. Facility was simple and clean.

Wouldn't let me get a MRI cause I came in on a gurney. Total lame after arguing about it for hour…read moren half the chick tells me it's their policy. Coulda told me that at begging of conversation or while I was in the office. No r recommendation from me. I need MRI but not from this sad place. Don't do it

Called and was able to get same-day appointment yay! The staff were nice and efficient. They are in…read moreRH Medical Bldg pretty new updated business building easy to locate with signs to the office.

Horrible customer service and horrible communication. This place would not allow me to be with my…read morewife during her FIRST ultrasound with our FIRST pregnancy. I have never heard of this and this was a memorable moment that we couldn't share together. Highly disappointed and we will not be returning here for further ultrasounds.