Called for AAA roadside assistance, waited 11/2 hrs. When Andrew came, he was polite and professional and did a great job!!! He's an asset to this towing/roadside service business!! Highly recommend. read more

Requested road-side assistance at 9:45 pm and was told there would be a one hour wait, they were towing a vehicle. Got the follow-up text message coming close to the hour they had promised that it would be ANOTHER hour long wait. Now this time was 11:35 pm. The time for them to arrive at 11:35 p.m. came and went with yet another text that they will now arrive at 12:40 am. WHERE were they towing cars from and to where? Okay...now this is a bit much when you're stranded with no place to go in the middle of the night, and with a 19 month old baby. Now considering you don't speak directly to an agent but are directed via chat that's even more frustrating! I could share the entire flurry of chats with you, but I'll just post this last one: "Your roadside request has been assigned to ADVANTAGE TOWING INC. Their technician should arrive by 2:47 AM. I will send you an update as soon as they are on their way to you." Are YOU kidding me? Middle finget to you Advantage! So, on the phone I go to contact AAA member services--why am I paying for this type of service from an incompetent towing service to NOT show up? Who does this...wait for nearly 5 hours for repeat text messages of they are NOT coming as promised. As far as I'm concerned, it is my feeling they were in a bar somewhere getting plastered and didn't want to be bothered on a Saturday night. Don't expect them to come to assist you if it's a cold winter day. Luckily for us, it was NOT cold, but comfortable waiting in our car chatting for another MORE reliable towing service to send a technician named CJ to the rescue who came and handled the problem in LESS than 10 minutes. It was a security issue under the hood but Advantage would NOT know that because THEY did not have the time! Stay away from "Advantage Towing, INC". Ask AAA who they are sending and if it's them, decline, decline, decline and have them find a more competent service sent your way. We did just that! If I could rate them with 0 stars, that is what they do deserve. But in order for me to leave a review, you apparently have to pick at least 1 star. WHERE is the "0" I really want to leave? They are HORRIBLE and not worth you taking the chance they will come when they initially say they will. Maybe they were busy towing cars from a business or an establishment where people were out having a good time only to find their car gone when they got to it, I don't know, but stay away if you value your time. I don't have pictures I want to share only the text messages that were repeatedly sent to me for the first 3 hours. Enough is ENOUGH! read more

I was sold a battery that I didn't need and the price was high As A AAA menber for years and several battery purchases this was the most exspensive and the longest wait time from approx 5pm until 8:30 pm I call for road service my battery had died When Advatage showed up the driver first checked my charging system and told me it was fine no issues so that only left the battery which now I know was fine I purchase a battery at a cost of $264.00. The next day my vehicle would not start again I called AAA this time Aggelos towing came out, checked my charging system told me that my Alternator was bad he also tried to pull up reading from Advantage the night before there were not reading but on Angelos reading it show my alternator was only charging at about 11.5 amp and not the 14 normally charged.So I contacted Kylie and Thailand which may be the same person I was told he was waiting on information from Angelos It has now been over 2 weeks and I have not been contacted by Advantage Towing if Carnegie PA So now I've spent $264.00 for a battery I never needed and $840.00 for the Alternator I needed I;ve also file a complaint with BBB and the PA Attorneys Office read more

Shawn at Advantage Towing was great. Fast service, courteous and reasonable. Highly recommend

I Love Advantage Towing services! Here's why: My suv had a very flat tire & I contacted AAA to get roadside assistance for a tow. AAA sent me a text link which included a map showing the location of the Advantage Tow Truck dispatched. Within 1.5 hours, the tow truck driver (Advantage Towing) arrived and he asked me 1. to confirm the reason for the breakdown 2. for me to provide the suv keys 3. confirm the address of the repair shop 4. Did I need a ride to the repair shop. Yes, I was worried and panicked because this is what we females do best. However, this tow truck driver was very professional and recognized my panicked switch was ON and so he smiled and said to me "I got this" and off he went with my suv to the repair shop. When I arrived at the repair shop 1.my suv was already safely parked in the repair lot 2. tow truck driver and the repair shop guy were discussing my suv This is nothing short of an amazing feat! Thank you Advantage Towing- Way to go with hiring a professional and competent tow truck driver! read more

Flat tire in Station Square garage with 3 kids who were hopped up on cheese and chocolate fondue. Used AAA app to request service. Within 2 minutes, I received a text from Advantage Towing stating they received a request for service. Received call from tow truck driver and dispatcher updating me with arrival time. My stars must have aligned. Within 15 minutes, the tow truck driver was pulled up to my car, changing the tire. Very friendly and courteous. I am glad they were there when I needed them. read more

Just horrible company all the way around! The owners are in California and rude They will overcharge for everything

Had a serious engine problem on Sunday night, January 13, 2024. I called AAA and they got hold of Advantage Towing (A.T.). A.T. got hold of me right away and I described my dilemma - 10 degree temps and a non-running vehicle partially obstructing traffic - and they sent Chris with a flatbed truck. Chris got the ol' van loaded up quickly and correctly and I was finally getting warm again in his truck. He got the van where I wanted and was great to talk with and truly helpful. Goodness forbid you, dear reader, get stranded somewhere. But, if you do, I hope you get A.T. and Chris to help you out. read more

Absolutely AWFUL!!!!!! Waited for 3 hours and then when they finally came they left without towing the car even though I was standing right there. They said they called and it went straight to voicemail but my phone NEVER rang. USE ANYONE ELSE. read more

We were stranded at the hospital with what turned out to be a bad starter. Both mechanics sent by AAA from Advantage (Tayshawn and Ahmed) were wonderful. Tayshawn diagnosed problem and called for a tow truck. Ahmed was unable to get his long bed tow truck into the small convoluted parking entrance and not wanting us to have to wait longer for a smaller tow truck, looked up online where the starter was located on our car, jacked it up, tapped on the starter and got the car started. We were able to drive the car home and take it to a mechanic. A added bonus there because we have regular AAA which means we would have paid some towing costs as we do not live close to the hospital. read more

Wish I got the name of my tow driver, but he was incredibly kind and helpful today! Definitely recommend this company especially if you have AAA membership. read more

Scam artists. Triple AAA sent them to tow my car but the driver demanded money before the tow even though i get free towing up to 100 miles. I told the driver that AAA confirmed my plus membership and asked him to please check with his dispatcher, as the information he had was incorrect. The driver, Roberto, told me to give him money or he'd leave. I said "bye then" and he proceeded to let loose a flood of slurs, cursing me every which way. This psycho was standing on the sidewalk SCREAMING at me until my husband came out to see what was happening, then Roberto scurried away like the scammer he is, he couldn't climb back into his truck to leave quick enough. I tried to call Advantage myself but nobody answers so him contacting them was the only option. I've had AAA for years, never had a bad experience before but Advantage is a scam and their driver is a thief. read more