I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

Alex came and gave me a very competitive bid to rehab a very old and dirty pool. His team spent two…read morefull days just cleaning and prepping the pool that hadn't been used in a very long time. They added new pool equipment and painted the pool and deck. Alex fixed a few cracks and ground down the uneven pool deck. The finished product looks like a brand new pool.

I'm so happy with Serendipity Pools! They are so easy to work with and my pool has never looked so…read moregood. Reasonably priced AND they clean the bottom of my pool. If you have a pool, you know what I mean.....

This review is NOT about Justin Brown, the previous owner. This is specifically about the new…read moreownership and the severe decline in customer service, communication, and professionalism since the transition. It is currently May 6, and according to the company's own service portal, nobody has serviced my pool since April 17. Despite that, I received a $245 invoice while my pool has developed algae, become visibly dirty, and the system itself is malfunctioning. I reached out multiple times by email with little to no response. When I finally texted, I was told someone would "take a look this week," yet nothing was resolved. As a paying customer, going nearly a month without service while being invoiced in full is completely unacceptable. The most frustrating part is the lack of communication and accountability. If there are staffing issues, transition problems, or scheduling delays, communicate that honestly to your clients instead of disappearing and continuing to bill them. Under the previous ownership, the service was dependable and responsive. Under the current ownership, the experience has been the complete opposite. I cannot recommend this company in its current form based on my experience.

Todd and his team were incredible. From the very start Todd was excellent with communication,…read morealways available to answer our many questions and never left us waiting even when he was out of town a couple times. We hired him to build our pool based off his great reputation, no BS upfront demeanor, outstanding communication and by far the best design. He wasn't our cheapest quote (I got 6!- with a project this large we wanted to be thorough) but he did work with us on cost by taking out a few things in the original design like the landscaping which we decided we would do on our own. Some highlights of our experience: -The build went extremely fast, demo and the entire dig itself were done in 4 days! -Todd and his team went above and beyond in so many ways, taking care of a few things that they ran into that were not in the contract to do, just out of generosity, like flushing the drain pipes in the backyard, backfilling the trenches left from the excavator and even putting down some seed to help us start to repair the lawn damage. -the concrete done was great! We have a unique patio with flagstone stamping and a color which has faded quite a bit. Todd was able to do really well matching the old concrete so that it flows well with our existing patio. -Todd's Foreman and whole team are so hardworking and respectful, they left the site clean every day. -We honestly didn't have very many hiccups throughout the process, or if there were Todd and his team took care of them. -you so many times hear of contractors charging all sorts of extra things that come up throughout the process. That did not happen. We did end up running into a few things that required additional payments but they were of no fault of Todd or his team. The county required a land survey to be done after permits were approved so that was extra, and during the dig they found a very random sewage line that didn't appear to be up to code so he suggested we have a plumber come out. And it was a good thing he caught that because turned out the sewage line was filled with dirt and connected to our main line! Would have been a crappy situation had he not suggested we take care of it (pun intended). The only few things we encountered were very minor and all handled promptly- the stacked stone on a raised wall had some huge cracks, but we informed masonry and Todd and they took care of it immediately. I think the only other thing was how much space the pool equipment ended up taking up. From the 3D design it appeared much smaller in the area chosen than in real life, but that's to be expected with those programs. I dont think they can really show scale 100%. So at first I was a bit concerned, but now that it's all up and running it's very manageable and there isn't really another space all the equipment could have gone anyway. Overall we are so pleased with our pool, so thankful to Todd and his team and so ready to enjoy many memories for years to come with our family.

I can't say enough good things about our experience working with Todd and his team. From the…read moreinitial planning stages through the final details of construction, Todd was fantastic. He completely transformed our backyard pool and patio, and it's now one of our favorite places. Todd brought creativity and thoughtfulness to the design process. He suggested ideas that no other contractor even mentioned and incorporated details that made the finished project both beautiful and functional. He was also mindful of budget, helping us understand where it made sense to invest and where we could save. Throughout the project, Todd was an excellent communicator. He kept us informed, provided regular updates, and quickly found solutions whenever unexpected issues arose. Todd was a pleasure to work with, and made the entire process enjoyable and stress-free. We're so grateful for the incredible outdoor space he created for our family, and we look forward to working with Todd again on our next landscape project.

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.

Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub…read morerepair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service.

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment…read morebased on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work.

I had a wonderful experience working with these pool and spa services, but specifically Kyle. He…read moreresponded to my request immediately and squeezed me into the schedule last minute, which was so incredibly appreciated. Thank you again, Kyle! I will be coming back to this company for any spa needs I have in the future.

Kyle was great at repairing my hot tub leak. Good communication and quick to finish the job…read more I will call him again if needed. Lisa

Great, knowledgeable service. Jorge was very responsive to my messages on Yelp and my request to…read morerepair a leak in my hot tub. He found that my gaskets had worn and promptly replaced them during his visit. I found him to be pleasant and very professional. I highly recommend his services.

I can highly recommend Jorge for any work you may need on your spa. He is knowledgeable, reliable,…read moreprofessional, and gets the job done. We have had several issues with our spa and he has accurately diagnosed and repaired each one. He has always followed through with the promised work on time and true to estimate. If you have a spa, he is a great resource to have in your corner!

JCW Construction did a fantastic job with our pool. We had to wait months for our permit, but once…read morewe received it our pool was completed in 8 weeks and we love it. Jason and his crew were always professional and a pleasure to work with. I highly recommend JCW Construction for your pool project! A big thank you to Jason and his team for making our lifelong dream a reality.

JCW does fantastic work. I'm in the business of construction so I know finding good and honest…read morecontractors are hard to come by. I did my pool right after Covid times and everyone was charging triple the cost and I was hearing horror stories of people waiting a year for their projects to be completed. After interviewing a few pool contractors and getting multiple bids I knew JCW construction was the company to hire. Not only was he the most knowledgeable but the most affordable contractor. Jason the owner knows what he's doing when it comes to pools. I showed him exactly what I wanted and he designed and built it exactly the way I wanted my pool. I also gave him a 3 month time line and he met the time line. I was very happy about that. Another thing that stood out to me is when I asked for references, Jason sent me about 15 references to call within minutes. EVERY SINGLE PERSON SAID THE SAME THING HE DOES GREAT WORK. I was sold after that, I have recommended many of my friends and family to JCW construction.

I'm giving four stars because the initial service and the actual work were great, though the…read moreadministrative side was a bit of a hurdle. ​The Pros: The initial communication was fantastic. They were incredibly helpful in walking me through the details and getting everything sorted at the start. The work they did on the pool was also high quality, and I'm very happy with the results of the service itself. ​The Cons: I'm knocking off one star due to some communication and paperwork delays. There were issues getting the waiver paperwork sent over, and it took longer than expected to receive the final invoice. I was also told I would receive a referral for a repair contractor but never heard back on that front. ​Overall, they do great work and the first impression was excellent--if the back-office follow-through were a bit faster, it would be a five-star experience!

We've been using Wrigley's for 4 years and have always been satisfied with their services. Shane is…read moreresponsive and the techs that do the weekly service are thorough. Never had any issues.