This review is NOT about Justin Brown, the previous owner. This is specifically about the new…read moreownership and the severe decline in customer service, communication, and professionalism since the transition. It is currently May 6, and according to the company's own service portal, nobody has serviced my pool since April 17. Despite that, I received a $245 invoice while my pool has developed algae, become visibly dirty, and the system itself is malfunctioning. I reached out multiple times by email with little to no response. When I finally texted, I was told someone would "take a look this week," yet nothing was resolved. As a paying customer, going nearly a month without service while being invoiced in full is completely unacceptable. The most frustrating part is the lack of communication and accountability. If there are staffing issues, transition problems, or scheduling delays, communicate that honestly to your clients instead of disappearing and continuing to bill them. Under the previous ownership, the service was dependable and responsive. Under the current ownership, the experience has been the complete opposite. I cannot recommend this company in its current form based on my experience.

Since new ownership, only a month, service and response has gone down the tubes. Terrible, as…read moreJustin Brown, previous owner was beyond excellent. Sad to see it go to crap so quickly. Use to get weekly pictures of maintenance and photos when big service was done, no more but still managed to send me an invoice. It's that bad they haven't even responded to my email and text permanently canceling services..

Originally we were only revamping our front yard, but unexpected pool issues caused us to pivot and…read moretake on a larger than anticipated project. Our failing pool issue led us to find Pool & Landscape Development. The company worked out great for us because we needed to demo a massive in-ground pool, pull all components, and then fill the hole. Todd and his crew were able to squeeze us in October 2025 before the rainy season. After seeing the crew work diligently, with no idle workers or short cuts, we decided to move forward with Todd for our ADU Reno, outdoor kitchen pavilion, and front/back yard landscaping. Originally we had landscape plans from a different designer, but with our swimming pool pivot we decided to utilized Todd's design service for all backyard hardscape areas. Todd communicated plans, pricing, permits, and contracts thoroughly. He stayed on budget and schedule. On-site we saw Fede and Noah daily. They're both great to work with as well. Todd even gifted us some beautiful steel trellis for our garden area. The work everyone put in is absolutely gorgeous. We had a great experience with Pool and Landscape Development from start to finish. Our backyard is an oasis for years to come and we cannot thank Todd and his crew enough!

We had a fantastic experience with Pool and Landscape Development doing our pool remodel and…read morelandscaping project. Todd was great to work with--knowledgeable, friendly, and refreshingly no-nonsense throughout the entire process. He communicated clearly and made sure everything was done right. His time management is second to none! The entire project took just over 8 weeks!! His crew and every sub he used was equally impressive: timely, polite, and hardworking, and they did an excellent job from start to finish. The quality of work shows, and we couldn't be happier with the results. Highly recommend! They were able to turn an unusable dirt yard into a beautiful functional space we love!

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.

Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub…read morerepair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service.

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment…read morebased on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work.

I had a wonderful experience working with these pool and spa services, but specifically Kyle. He…read moreresponded to my request immediately and squeezed me into the schedule last minute, which was so incredibly appreciated. Thank you again, Kyle! I will be coming back to this company for any spa needs I have in the future.

Kyle was great at repairing my hot tub leak. Good communication and quick to finish the job…read more I will call him again if needed. Lisa

Great, knowledgeable service. Jorge was very responsive to my messages on Yelp and my request to…read morerepair a leak in my hot tub. He found that my gaskets had worn and promptly replaced them during his visit. I found him to be pleasant and very professional. I highly recommend his services.

I can highly recommend Jorge for any work you may need on your spa. He is knowledgeable, reliable,…read moreprofessional, and gets the job done. We have had several issues with our spa and he has accurately diagnosed and repaired each one. He has always followed through with the promised work on time and true to estimate. If you have a spa, he is a great resource to have in your corner!

JCW Construction did a fantastic job with our pool. We had to wait months for our permit, but once…read morewe received it our pool was completed in 8 weeks and we love it. Jason and his crew were always professional and a pleasure to work with. I highly recommend JCW Construction for your pool project! A big thank you to Jason and his team for making our lifelong dream a reality.

JCW does fantastic work. I'm in the business of construction so I know finding good and honest…read morecontractors are hard to come by. I did my pool right after Covid times and everyone was charging triple the cost and I was hearing horror stories of people waiting a year for their projects to be completed. After interviewing a few pool contractors and getting multiple bids I knew JCW construction was the company to hire. Not only was he the most knowledgeable but the most affordable contractor. Jason the owner knows what he's doing when it comes to pools. I showed him exactly what I wanted and he designed and built it exactly the way I wanted my pool. I also gave him a 3 month time line and he met the time line. I was very happy about that. Another thing that stood out to me is when I asked for references, Jason sent me about 15 references to call within minutes. EVERY SINGLE PERSON SAID THE SAME THING HE DOES GREAT WORK. I was sold after that, I have recommended many of my friends and family to JCW construction.