We hired Balance Pool Care to replace our previous pool guy and undue the disaster that he left…read more Our pool never looked so bad, but Alex from Balance Pool Care was confident that he could make it right. Sure enough, after some treatment, the pool finally started to get back into shape and finally looked as good as new (see before and after picts). Green to Clean wasn't the only reason that our HOA picked Balance Pool Care. After interviewing a few pool vendors, it was clear that Alex knew more then the others and noticed details that need to be addressed that the others didn't catch. Commercial pricing is a challenge, but Alex is taking good care of our pool and making sure that everything is in proper working order. I'm especially satisfied with the Pool Reports after each visit and Alex's efforts to keep us informed of the work that he's doing. Alex is honest, fair, and friendly yet professional. You can't go wrong with Balance Pool Care!

I contacted Balance Pool Care after my previous pool company left my pool looking like crap! There…read morewas sand or dirt coming from somewhere and we couldn't figure it out! After a lot of trouble shooting Alex found the issue, saved the day and made my pool sparkle like never before! So happy! Highly recommend

We had our pool built by Premier Pool & Spa in Vacaville and the overall experience has been…read moreexcellent. Starting with Jordan who helped us with the design and listened to everything we wanted within our budget. The build quality speaks for itself, but what also sets them apart is what happens after the project is done. Jason has been consistently professional, responsive, and reliable. Anytime we've had a question or needed support, he's quick to respond and makes sure things get handled. That level of follow-through gives us a lot of confidence that we're taken care of long-term. He represents the company extremely well and sets a high standard for customer service. If you're considering a pool project, I'd absolutely recommend Premier Pool & Spa Vacaville.

We are so happy we went with Premier Pools for our backyard. Jordon was our designer, and right…read morefrom the start of our journey, he was easy to communicate with, friendly, and was really willing to work together to find the perfect design. The entire process was timely and well communicated with us with full transparency across the whole process. We really love how it turned out and would highly recommended them to anyone looking to build or repair a pool.

Kari is great, on time, reliable and really knows spas!! He came out and replaced the circuit…read moreboard, heater and control panel, did a great job. His prices are very fair. Highly recommend

Our Jacuzzi wouldn't heat up past 95%. I thought we needed a new heating element…read more Cari came out and determined that the "lock" was engaged for the temp. Problem solved! Paid Cari a fair price for pointing out this feature that you can figure out from going through the control panel. It's in the operating manual, but not clear that it could be the solution to specific problems.

Great team and fairly priced. The DPSS has been taking care of my pool and spa for years and have…read moreprovided excellent service. They have also done some upgrades at fair prices. I couldn't be happier with my pool service team.

Advent took over maintaining our pool when our old pool service stopped servicing our neighborhood…read moreand we've had no problems at all. Carlos is always timely and does a great job keeping the pool clean and clear. Someone asked me the other day how hard it is to keep up with the pool -- I answered quickly that it's no work at all; I just set up an automatic payment for Advent and they worry about everything else so I don't have to.

I love this service! My pool looked like a swamp and was in desperate need of a deep cleaning. Now…read moreit's an oasis for my children and I, all thanks to Advent Pool Service. The pool guy was incredibly knowledgable and very thorough. Also, the customer service made me feel like a valued customer. I can't imagine calling anyone else for my pool needs; I will gladly be a regular customer.

I had a wonderful experience working with these pool and spa services, but specifically Kyle. He…read moreresponded to my request immediately and squeezed me into the schedule last minute, which was so incredibly appreciated. Thank you again, Kyle! I will be coming back to this company for any spa needs I have in the future.

Kyle was great at repairing my hot tub leak. Good communication and quick to finish the job…read more I will call him again if needed. Lisa

We had a fantastic experience with Pool and Landscape Development doing our pool remodel and…read morelandscaping project. Todd was great to work with--knowledgeable, friendly, and refreshingly no-nonsense throughout the entire process. He communicated clearly and made sure everything was done right. His time management is second to none! The entire project took just over 8 weeks!! His crew and every sub he used was equally impressive: timely, polite, and hardworking, and they did an excellent job from start to finish. The quality of work shows, and we couldn't be happier with the results. Highly recommend! They were able to turn an unusable dirt yard into a beautiful functional space we love!

Todd Maltbie, and his team, have done an excellent job for us. I am picky, but thankfully Todd is…read moretoo. Our project consisted of: - the installation of three new NanaWall bifold doors, the largest one being 23' long, and one NanaWall French door, replacing smaller windows and sliding doors. It required the installation of a steel beam over the largest opening, - the replacement of an existing 16'x16' deck with a new 48'x16' TimberTech deck. In retrospect I wish we had stuck to redwood, as the TimberTech boards, as far as I know, cannot be refinished, so we now have to live with a few scratches and stains,. - the installation of two new mechanized louvered pergolas. The louvers protect the decks from the rain or from the sun when closed, while allowing the light to come in when the weather is just right. Very cool! We also redesigned our primary bedroom and closet, moved walls around, and raised its ceiling. We replaced an old gas fireplace with a new modern 40" fireplace placed in the middle of a new marble-covered wall. My most positive feedback on our project is Todd's reliability and trustworthiness. The few times we had disagreements, he came through with a good solution. I would also add that I was extremely impressed with the constant hard work of his foreman and laborers. My most negative feedback on our project is realizing what was not included in the contract. It did take me a bit by surprise when I realized how much of the electrical work, for instance, was extra. On the other hand, Todd did do some extra work for us at no charge. We definitely would hire Todd again for other projects in the future. He, his foreman Federico, and his team are all awesome.

Justin, with Serenity Pools is fantastic. As a Realtor I need people I can rely on and trust…read more Justin is definitely that person! He is always there when I need him and will always work with me for getting a new pool into his schedule. All of my clients have had nothing but positive things to say about him and his company. Professional and hardworking. If you're looking for a new pool man, don't hesitate to call Justin with Serenity Pools.

This review is NOT about Justin Brown, the previous owner. This is specifically about the new…read moreownership and the severe decline in customer service, communication, and professionalism since the transition. It is currently May 6, and according to the company's own service portal, nobody has serviced my pool since April 17. Despite that, I received a $245 invoice while my pool has developed algae, become visibly dirty, and the system itself is malfunctioning. I reached out multiple times by email with little to no response. When I finally texted, I was told someone would "take a look this week," yet nothing was resolved. As a paying customer, going nearly a month without service while being invoiced in full is completely unacceptable. The most frustrating part is the lack of communication and accountability. If there are staffing issues, transition problems, or scheduling delays, communicate that honestly to your clients instead of disappearing and continuing to bill them. Under the previous ownership, the service was dependable and responsive. Under the current ownership, the experience has been the complete opposite. I cannot recommend this company in its current form based on my experience.