Once again, Kari from Spa Works Repair provided outstanding service for my Meridian One hot tub repair on May 5, 2026. The lower control and main circuit board had failed, and Kari was incredibly responsive throughout the entire process. He communicated promptly before the parts arrived, kept me informed along the way, and quickly scheduled the repair once parts were available. Kari also worked directly with the distributor onsite to ensure the replacement circuit board was properly installed, configured, and functioning exactly as it should. His expertise and attention to detail gave me complete confidence that the repair was done right. This is just one of many occasions where Kari has delivered exceptional customer service and high-quality workmanship. He is knowledgeable, reliable, and genuinely committed to taking care of his customers. I highly recommend Spa Works Repair to anyone looking for honest, professional, and dependable hot tub service. read more

Prompt and efficient with accurate and reasonable quotation for work to be done. Honest assessment based on photos of the problem leak and happy to help provide instructions plus spare part if a similar leak were to occur with my 20-year-old spa. Friendly service. Highly recommended Kari for any spa work. read more

Spa Works Repair - Pool & Hot Tub Service Near Me

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I thought for sure I had to replace our spa after rats ate away some of the insulation and sprung a leak. We were so depressed! Spa works came to the rescue and we only had to repair a single line. Everything is working great again thanks to Spa works. Highly recommended! read more

We had a hot tub that appeared to be leaking. This was the first repair we needed after our warranty had expired. I researched spa repair companies and was immediately drawn to Spa Works because of the great reviews. I wanted to support a small local business as well. The owner, Kari, was amazing! He took the time to make sure we understood where the leak was coming from, and what needed to be done to fix it. He had a flat rate for the service (which was very reasonable) and did not charge extra for the small parts. He stayed until he was absolutely sure he had fixed the problem. I can't tell you how pleased we were with him. I would give a 10 rating if I could. He is personable, funny, and a true professional. Don't look any further for spa repairs, Keri Shahin is your guy! read more

Kari is great, on time, reliable and really knows spas!! He came out and replaced the circuit board, heater and control panel, did a great job. His prices are very fair. Highly recommend read more

Our Jacuzzi wouldn't heat up past 95%. I thought we needed a new heating element. Cari came out and determined that the "lock" was engaged for the temp. Problem solved! Paid Cari a fair price for pointing out this feature that you can figure out from going through the control panel. It's in the operating manual, but not clear that it could be the solution to specific problems. read more

Kari provides fantastic service and knows his stuff. He is very prompt, reliable and so thorough! We highly recommend him!

Kari is the best in the business. Honest and affordable. Someone you can totally trust. He has done many repairs on our older spa. Can not recommend highly enough! read more

Very conscientious and fair price. Communicated well and shows up on time. My hot tub is now running great!

Honest hot tub repairmen are hard to find so if you are looking for one, look no further. I would never call anyone else to work on my hot tub. He helped me find the part online for the cheapest price possible and came in and did a fantastic job replacing the circulation pump. He fixed my heater years ago as well and did a great job with that. I would give 6 stars if possible. read more

I have good things to say about this company. Although we ran into a snag with product shipment, Kari was always very communicative. He was always on time to the job and even worked around my plants (which was a no go for other repair companies) Quality of work was outstanding and he also took the time to explain his process every step of the way, which was refreshing. Lastly, i had a few quotes and Kari managed to be the most cost efficient. Hopefully i'll never have to use him again but if my hot tub craps out again, he'll be the first person i call. read more

Kari is really great. Fast response time over the holidays. Arrived early. My spa was giving him a lot of problems and he really diligently worked hard over an hour to figure out what was going on. He even opened up and cleaned out a few of the jet controls free of charge. He explained everything that was going wrong with the spa and what he was doing to make it better. When he wasn't sure on something he even called a rival repair guy to make sure they both agreed on what was troubling the spa. He had tips for every part of the spa including the cover where I didn't even know something was wrong. Plus, he's just a super nice guy. Am 1000% using him again. read more

Great service! Quick appointment and fixed our leak with more than fair pricing. Would recommend.

Kari is fantastic! He was very communicative throughout the whole process, from setting the appointment to doing the service. He's incredibly knowledgeable and can build a jacuzzi from the ground up, if necessary. We called him in for an issue having to do with a pump that had gone out and he fixed it, but also did some maintenance and gave us great advice on how to avoid future issues. I highly recommend his services. read more

Great service by Kari today!! He came out and quickly diagnosed the issue, fixed it, and gave recommendations for ensuring a long life for our spa. Highly recommend him for all your spa repair needs! read more

So we called Kari a few years ago about an issue with our hot tub and he didn't work in our area, El Cerrito. However, he answered the phone right away and listened to what was going on and diagnosed what he thought it was free of charge. Our general contractor was able to fix the problem when he was here working on other projects. My husband just called Kari again about an issue we are having and we had forgotten he doesn't work in our area, but again helped us diagnose what he think might be going on and referred us to someone else he thinks could be good who works in our area. Kari is the sign of a truly honest and great business person who has tons of experience in working on spa repairs and helps even when he's not making any money from it. Thanks Kari! read more

Our portable spa motor stopped working so I called Spa Works and left message. Kari called me back promptly and I described the symptoms. He came out a few days later and replaced the motor at a reasonable cost. Kari was very knowledgeable, professional and friendly. He advised me on how to adjust settings to make spa run more efficiently. Highly recommend him and would use him again. read more

Karl is an honest, professional, and down to earth person. This guy knows his stuff. The best thing I like about Karl is his get to the root of the problem attitude, to put it simply, he gets the job done right, the first time. Thanks Karl read more

I would NEVER recommend this guy. Total waste of money and a time. He made an appointment and was late. He came out and diagnosed a burned out spa motor. He quoted me $460 for a new motor and the manufacturer sells the motor for $289 with delivery. When he left my second spa motor was not working. He had to come out a second time (late again) to figure out he did not plug the spa motor in properly. So much for checking your work before you leave. Turns out the original motor was just fine. I had to pay a second qualified repair company to determine the original motor was fine and the spa pack switches were not set correctly. Total disappointment and waste of $150. read more

Kari exceeded my expectations again! I shouldn't be surprised since I first met Kari 7 years ago when he replaced a failed circulation pump on our spa - he went above and beyond then and did so again today. This time our spa had shut down completely and I was afraid it had finally gone kaput, but Kari quickly diagnosed the problem, replaced a pump and a flow switch and had the spa purring again in no time. His knowledge and service are top notch, and his prices are extremely fair. Kari is the only person I trust to service my spa and you should too. Selfishly, I hope he never retires :) read more

I picked up a used spa and it had a ton of issues. I called Kari out and he was prompt and took care of it and was less than expected. I have had him out a couple times now and he always tries to repair before replace to save me money where possible. All around good guy, knows what he is doing, and a pleasure to have him out. He's always on time and has even gone above and beyond both times I called him. He is exactly what's missing with most other companies. His customer service is bar none. read more

Amazing service, clearly very experienced. I really appreciated the tips and knowledge he passed on to avoid future costly breaks. Honest, fair and clearly knows his trade! Highly recommend! read more

Kari is great. Responded quickly. Made a second trip out to repair our brand new spa. Was easy to schedule with, always on time and great communicator to what the problem Was. Highly recommend!!! Thank you Kari! read more

Could not be happier with a repair experience than with Kari's service. I could tell from our phone conversation that he was the right guy for the job (after a negative experience with another company). He came out quickly, and diagnosed the problem as something much less drastic than what I had been told was wrong. Previous company wanted $2,000 for repairs that I didn't need, and Kari worked out quickly that it was a $50 part that he had on hand (so no need for a second visit). He took care of that straight away, then proceeded to test everything else for leaks, etc, and replaced one more small part that never would have been identified if he hadn't been so thorough. All of this came with a great attitude and some helpful information on operating and maintaining my spa. It's the best experience I've had with a repair in a very long time. read more

Immediate response to my call, came out next day, and best price in town. Job was done in less than an hour. It literally doesn't get better than that! read more

Hard-core five stars! Kari is Amazing with his knowledge, he's been doing this for 30+ years and actually was able to diagnose and fix the problem within 15 minutes. After completing the repair he serviced the entire spa and fix a few of the LED lights and then spent an additional 15 minutes providing me useful spa tips and tricks... let him tell you about the hose trick, That tip alone is worth an hour of his time. Thanks Kari, great service and Genius Bar level of support. read more

Kari Shahin is absolutely fantastic! I called him on Friday, he fit me in for first thing at 10 AM today. I was concerned that one hour was not going to be enough time to fix my Spa, but I had already sent him pictures by phone in advance and he was out here and had everything remedied and done by 10:30. Not only did he repair the leak, he performed quality maintenance and checked all the gauges, tightened up. Some things looked under the pillows for black widows, repaired my metal arm for the cover and then hosed and cleaned off the top before he left promptly at 10:55. I was grateful he had extra screws and a couple little parts that I didn't know. We would need any. He only charged me $10 for the parts which I think were well worth me having to order and having him come back. I will say that the gentleman who my husband hired from Kyle D's Spa in the first week of May had charged us $240 to come out at least twice and still not fix the leak. The same repair that Kari did for $150 today that guy Kyle wanted to charge me $340 to come out a third time. I will forever be loyal to Spa Works repair and Kari! read more

Kari provided excellent customer service, was highly knowledgeable and very personable. Got my spa purring in a matter of hours and was using it the next day! Thanks Kari for a job well done. read more

Kari has always been able to diagnose and repair any problems I have had over the years. I appreciate his expertise and knowledge that he brings with him. He is honest and would highly recommend. read more

Now I know why Spa Works has so many 5-stars reviews. Kari went beyond my expectations and was very fair and competitive prices for his excellent service today on our hot tub. I would definitely use his help again without hesitation and would definitely refer him to anyone needing hot tub service. So this was what happened... We moved into our current home in Orinda around two years ago, and it came with a 2008 Master Spa - Down East hot tub. My wife and I have never owned a hot tub before and so not very experienced with maintaining the water. After using it like five time more than a year ago, with the last time my wife and kids all got some kind of skin rashes afterward, I was hesitant to use it in case I screwed up with the water balancing and sanitizing. Since then, I would turn on the spa for half hour every other week after dumping 3-4 spoons of chlorine granules into the hot tub to keep the gross stuff from growing. With the COVID-19 shelter in place, my wife and kids kept on nagging that they'd like to jump into the hot tub again. So last weekend, I went to turn on the tub. It went through the initiation start showing 5 different numbers and then immediately gave a OHH code for overheating. The water was in the 50's and the spa heater didn't even started yet. So it's definitely not overheating as the error code implies. I flushed the water hose down the filter inlet and outlet in case there were air traps, and also checked the resistance of the two heater sensors that gave indication there wasn't any issue with the sensors. Everything pointed to a bad control circuit board. Searching on Yelp, Spa Works caught my attention immediately from the great reviews. I called on Monday morning, and Kari picked up the phone immediately. I gave him a synopsis of what I observed and what I tried, and was surprised that Kari immediately offered several possible solutions to try out myself first at home. Unfortunately none of what he suggested on the phone resolved the OHH error, and so I called Kari back for an in-person appointment for the coming Wed. On Wed, Kari called to confirm his appointment before he arrived and came right on the agreed time. He patiently assessed the situations, took time to explain to me and narrow down the potential root causes one by one, and expertly and finally pinpoint that it has to be the circuit board. Since this is an expensive component, he even went over and double checked again that it wasn't other less expensive components causing the error code. Finally, he also called another hot tub peer who is very knowledgeable about the spa model and circuit board to double check he wasn't wrong. After seeing what he did to assess the issue, I was pretty confident he is correct. I went ahead with a deposit so that he can order the circuit board and have it shipped in time for our follow up appointment two days later on Friday. Friday came, and again Kari reached out to confirm our appointment time and arrived right on time. He quickly swapped out the old board for the new, and everything worked again! He even discovered that my original board's dip switch was incorrectly set to turn off the spa heater whenever any jet is turned on (which you don't want since it'll quickly cool down the water during usage). He also made sure that all the pipe attachments were screwed in tightly, which a lot of them came loose after years of use. I also had a great time chatting with him about various topics during his work, and he never hesitated to share his best practices to make sure I maintain the hot tub water more accurately after. That was pretty cool of him to spend his time to do so! Thank you, Kari! read more

Spa Works Repair - Old broken hot tub circuit board that Kari quickly and accurately diagnosed as the root cause and replaced. Hot tub back working again! - Pool & Hot Tub Service Near Me

Terry has affordable pricing, excellent service and repair! 5 stars was well deserved. Thank you read more

Incredibly fast service. Very clear and easy communication. So great to find an honest and reliable repairperson. Our spa motor died, he had it fixed within the hour. When I had some troubleshooting questions, he answered those as well! Thank you! read more

Kari is a rockstar!! There is not another spa company in my area that is has good as him! He will take such good care of your spa and you will love his personality. The best!! He got my spa up and running in no time. read more

This guy is awesome! Probably the best service person that I have ever worked with. There were two problems with our spa and he figured them out in about five minutes. The repair was quick and efficient and the spa works better than ever now. I highly recommend Spa Works Repair to anyone needing service with their spa. read more

Kari has worked on my 15 year old spa twice. Each time, he diagnosed the problem quickly and had the spa up and running in no time. He is incredibly knowledgeable, reliable, and friendly. He is highly recommended!! read more

I've been meaning to write this review for a while now, kari was awsome fast service called him, he came to my house fixed my used hot tub that i had picked up off of fb marketplace. He was fast, had it up and running within a week, it needed a motherboard and pump. He was able to solve the issue fast and for a fair price. i called him a couple days after and informed him there was a small leak. he went out of his way to come back and try to help me resolve the issue. Thank you so much me and the kids love it. After a long day of work its nice to enjoy the jets. Thank You again read more

I wish I could give 10 stars to Kari! My spa starting leaking at the main drain valve right after I drained and refilled the spa. I could see where the leak was coming from (the connection point at the main drain valve), so I figured it would be pretty quick and easy to fix. I called numerous other 5 star rated spa repair places and got answers from "that's too small to fix" to "oh, that's not the problem and it's going to be at least $600 to repair." Kari not only returned my call immediately, he tried to help me troubleshoot it over the phone. He told me straight up his service fee was $150 plus parts. When he came out he was honest and friendly (and so sweet with my barky little chihuahua). The problem was indeed just a loose connection point which he fixed in about 2 minutes. He was actually apologetic that I had to pay $150 just for that, and took the time to talk about spa maintenance, give me tips including a far superior way to drain my tub in the future by just using a siphon hose - even demonstrating it for me! Well worth the $150 fee! Kari was super friendly, straight forward and honest - I wish all my experiences with repair people were this great! Will absolutely call Kari if I ever have any spa issues in the future! read more

Kari did a fantastic job with our spa repair. He was prompt, courteous and gave us multiple options for the repair. He had to order parts and upon his return, he was still prompt, courteous and gave multiple options for the installation too. His prices are much less than what I had anticipated, especially considering the parts he installed. He tried to save us money where he could, which was appreciated. Finally, even though he didn't need to, he fixed our spa steps without even being asked! In this day and age, it is very refreshing to get the kind of service that Kari offers. read more

Went above and beyond! Came back for multiple issues and was professional and never gave up on our 18 yr old spa :)

My spa kept tripping off, so I called Mr. Reliable Kari for help. He was able to work me into his schedule in a few days. As I suspected, my ancient Spa had a failed heater... and Kari had a replacement with him. There was also a cracked PVC fitting which he was able to replace. I was very impressed that he was able to make this repair for me! My cranky creaky spa had a few other issues, which Kari diagnosed and solved. Now I'm happily sitting in hot water and strong jets every evening. Thanks Kari! read more