TLDR : This place recommended complete replacement of my furnace/AC combo unit (~$15,000), when in…read morereality, a $300 part took 20 minutes for a laymen to install. Look elsewhere for a trusted HVAC company! Detail: Be very careful with this company. My furnace was making a loud rumbling sound so I called C&C based on a referral from a friend. Front desk was really nice, she did mention there could be a diagnostic fee of $69 on top of the automatic $129 service fee if the technician needed to do a deep assessment to figure out the problem. In the end, my inducer motor went bad. This is a problem that should be immediately identifiable by an experience technician, but they charged the $69 fee for "minor diagnostics." Ok, fine, but then, instead of quoting a repair they called it "costly" and recommend COMPLETE REPLACEMENT OF THE ENTIRE UNIT. The sales guy called me to schedule a time to come and give a replacement estimate. I had to stop him, and ask what the repair of the motor would cost. He couldn't quote it at the time. The next day, the office called me and quoted the repair at $1100. At this point, I didn't really trust the place, my unit is about 18 years old but is in decent shape, there is no reason to jump to complete replacement. So I googled the serial number and found the replacement part, confirmed with a friend in another state who has HVAC experience. The replacement motor was $300 online, shipped next day delivery. Talking with my friend, and looking up induce motor replacements online, I decided to give it a shot. I am barely handy and the repair took me 20 minutes; a few mounting screws, an electrical connector, and a hose detach/reattach and it was done. Furnace kicked right on, back to normal. So glad my instincts were right about this place and I got away just giving them $200 ($129 service call + $69 diagnostic fee) and stopped responding to them trying to replace my entire unit! There are tons of HVAC companies, find someone else that is a bit more honest with their consultations and a bit more reasonable with their pricing.

They recommended $3000 in repairs when we later found out there was nothing wrong with unit but…read moresimply a $200 part. They were not honest.

Brothers Comfort Services installed our AC unit in August 2022. In May 2026 the unit developed a…read morerefrigerant leak at a flare fitting. We paid $1,982 for the repair. Upon realizing the unit was only 4 years old and installed by the same company, I contacted them requesting a refund or credit on the basis that flare fitting leaks are a known installation workmanship issue. The company declined, citing: * 1 year labor warranty * Normal vibration and settling * Lack of preventative maintenance For context: we have a second AC unit in the same home installed by a different contractor over 10 years ago. That unit has never required a refrigerant repair of any kind. Facts for consideration: * We were a multi-year customer with over $15,000 in total business * Flare fitting failures are caused by improper torquing during installation * Industry standard labor warranties are typically 2-5 years * No partial refund or goodwill gesture was offered * A 4 year old unit failed while a 10+ year old unit in the same home continues to operate without issue. Draw your own conclusions.

Had an issue with my a/c. They sent someone fast and took care of my unit! Customer service was…read moregreat!

It was a pleasure dealing with Jason. He quickly resolved an issue of my making in a professional…read moreand courteous manner.

Don't buy anything from World Wide Stereo! I paid $6,000 for a car stereo system and it was…read moreimproperly wired and I had to pay 300 to get it fixed after 10 months. What a rip off. They don't stand by their work. No wonder they don't do car stereos anymore. Wish I knew before. Rude and awful. Be warned!!!

Garner Bros. is an exceptional local company. They are very responsive to requests for service, and…read moretheir technicians take every caution to protect your property when working there. I also would like to call out their fair pricing for work performed.

Terrible business, had an appointment for over two weeks took off from work to be here from 11-3…read more At 2 pm day of I called for an eta and they told me they cancelled my appointment for no real reason. And they never called me and who ever dawn is was zero help and seemed annoyed that I was unhappy. Horrible business after talking with some people they even said they don't do good work, there are much better hvac companies around so not use these people. Horrible

Call early January to have my whole house generator repaired. They came out four times to repair it…read moreand finally took it into their shop in March. Never heard a word until I called in May about the repair still not repaired waiting for hose. I asked for my money back on the repairs that were done before. it is obvious that they had no idea what the problem was. I purchased a new generator because I did not want to be without one. they wanted to charge me to return the generator. I said no and I said I just wanted the money that I paid for the repairs and you can keep my old generator. I received the money. what a way to do business.

I was disappointed to read the negative reviews as our family has used Frater's for decades and…read morealways had great results and moderate (not cheap but not gouging) prices. For example, last week I needed an outdoor light/motion sensor replaced. The guys (Nigel?) told me what to get, and I got it. They then scheduled a time for them to come and install it which took less than an hour. Got a bill in the mail a few days later. Not too bad! I will continue to use Frater's - they are "up the street" from me and very convenient.

I've had JA Smith servicing our HVAC system for 2years and I'm completely satisfied. They stand by…read moretheir work and are competitively priced. Their technicians are knowledgeable and respectful of our home. I would recommend them for any residential installation project or any maintenance requirements.

Our family of 5 (including 3 young kids) has been without heat for over 4 weeks due to exceedingly…read morepoor service from JA Smith and I would urge you to avoid their business at all cost. We have no clear path or timeline for getting our heat back and are extremely concerned at the integrity and competence of this business. Ours heat stopped working in the downstairs part of our home which includes the kitchen, living room and kids basement playroom. It took them 3 full days to send someone to investigate the issue despite it being below freezing the entire week. When someone finally did arrive, they told us a critical part broke and we needed to wait 2+ weeks for it to arrive. Then they brought the wrong part. Then they said the part still isn't fixing the issue. In the meantime, we've endured multiple days of below freezing temperatures, a snowstorm and multiple dinners literally wearing coats. We've tried calling the owner and his response was entirely unhelpful and apathetic. At this point, they can't explain why the system they installed one year ago isn't working. In the meantime, the service people that have come to our home have literally napped in our kids playroom couch and smoked pot in our driveway while "waiting for tech support. Attached is an image of my kids couch in our basemewhich is drenched in sweat and body odor from where the most recent techs slept. We've also spent a fortune on running space heaters to keep the house mildly functional.

Do not do business with this store, they damaged my Iphone 4, lost screws and refused to fix the…read moredamage that they did. The owner made many racial comments to me and is a dishonest businessman. I had to call the local police department and file a report. (Stay Away)

I have had several different jobs done by the men at Alert One and each was done professionally and…read morethoroughly. They even cleaned up after and you hardly even tell they were doing any work in there in the first place. Definately would recommed their company to anyone who needs any fire or burgular alarms at their property.

If I could give less then 1 star I would…read more. Starting off, it took 3 phone calls to try to schedule someone to give us a quote. After finally scheduling a date they didn't show up and never called - after I took the day off of work to meet them. Then, calling back 2 more times with no response - a technician randomly shows up while absolutely no one is home, unannounced, caulks 5ft of my roof, without my permission to do the work, then sends a bill of $377 for 10 minutes worth of work, which is all recorded on our home security system. We never even called to have a technician to come out. We simply wanted someone to look at the roof and give us a recommendation on what to do and give us a quote. The technician then proceeds to follow up his work with a text message saying that "caulking is not the correct fix, but it was something he could do when he was out at our house." So after all of that we still have the issue with our roof. To make things worse, after paying the bill they reach back out to me and tell me that the method they use to get paid had an error, and that error is going to charge another $30 fee. I would like to also mention that the entire interaction described above was done completely over text message. Not one employee - the scheduler, technician, and billing personnel ever called or talked in person. The lack of communication was baffling. I find that very unprofessional - especially after a customer is expressing issues with your company. When I reached out to them with my complaints the only response back from them was it was my fault, not theirs and that I was problem, without hearing me out. That is horrible customer service which I find ironic when their company goal per their website is to "achieve a 100% customer satisfaction rating from every customer." That's obviously not true. All and all it was an absolutely horrible experience from start to finish. I highly recommend finding another company to do the work that will not take advantage of you.

Their communication and pricing were transparent and honest. I strongly recommend this company to…read moreany homeowner who needs a new roof or repairs.