I had a great experience. Bike was tuned and ready to go. It was nice to have the ability to ride…read moreout straight from the rental shop.

A friend of mine and myself rented bikes from this place and wish that I hadn't. The bikes were…read moredirty when we picked them up and that should have been an indication of things to come but we were excited to hit the trails. We paid extra for premium e-bikes and they were trash, the first day the front chainring came off my friends bike and that caused the chain to break, we had to wait for the shop to come out and fix it. Both bikes had bald tires that made riding very sketchy and dangerous. On the second day I got a flat and I am glad we had a spare tube with us because all the sealant was dried up. Also the motors kept overheating and we had to constantly stop. And don't even ask about the noise the bikes made, lube and check the bearings, it was absolutely a horrible riding experience. When we returned the bikes I was supposedly given a $160 refund that never showed back up on my card. When I told them about the tires they didn't care and just put the bikes back for the next sucker to rent, people are going to get hurt from these heaps. Do yourself a favor and find another company to rent from!

I want to give a huge shoutout to an awesome local business BISON BIKES in Bella Vista, AR. I…read morerecently stopped by hoping to buy a bike and the owner went above and beyond helping me with advice, knowledge, and genuine care. In the end I had to order online because the brand didn't have inventory at his store and would not get it in the timeframe I needed, but I really wish I could have purchased it there. If you're in the market for anything bike-related, I highly recommend stopping by and supporting BISON BIKES! The owner is awesome, exactly the kind of business we should all try to support whenever we can.

Excellent customer service! Kendall went above and beyond to help meet our needs. Great service…read moreafter the sale as well. He truly is a one stop shop. If he doesn't have it then he can get it. Today was our 3rd Aventon e-bike!

Beautiful hiking!! Quite a few varieties of trails…read more We did Fuller trail from the campground to "the point" (which had a trashcan and a picnic table). Very nice trail, right next to the lake. Lots of uneven roots and rocks though. We returned on Beacham Trail, just slightly inland of fuller, but it parallels it completely. It was quite a bit more flat and easier to navigate if you have any foot or ankle concerns. Lovely trails! Full bathrooms at the campground. And a GREAT playground for kids!

Camped here, not too busy yet, site was nice, shower was adequate, staff even delivered the…read morefirewood we bought. Shortish drive into town, 2 miles but twisty turny roads, lol

GHO keeps current model Specialized bikes for rent and the bikes my group rented were in superb…read morecondition. The shop had the bikes ready and waiting for us when we arrived and they were near perfect. During our rental, we had a couple of minor issues (our fault) and GHO took care of them instantly and with zero complaints! It was a great experience and I'll rent from them again.

Definitely excellent customer service each and every time I've been in. Trey was super helpful and…read moreknowledgeable. He went above and beyond to ensure I found the perfect bike for my needs, wants, and budget. This is what customer service should look like. Thank you Trey and Gearhead staff for making me feel welcome.

Great experience, Staff was very nice and informative, kayaks were nice and in decent shape. River…read morewas cold, lots of fish and wildlife along the way. Thought it was a good value in a tourist spot. Recommend 100% if you're in the Branson area.

Issac and Hannah were so awesome and helpful during our visit. They checked us in and got us in our…read morekayak quickly. The launch is super easy and the instructions on where to go were clear. This is a great choice when you are thinking about a kayak outing self-guided. It is a great value and we would recommend these folks if you are looking for some time on the water.

I ordered my Giant bike on May 13, 2023 The girl that…read moreplaced the order took my money. Supposedly didn't place the order. Come to find out , she no longer works there. After numerous times calling to no avail , on August 3,2023. I happen to drive there and they were closed ( two days)due to inventory . The owner let me in and stated that the girl that previously took my money for my order, never ordered my bike and he would place an expedited order. So the next day I got a text message from the owner stating my bike was in. Strange. I doubt that the bike went through a teleport. So the only logical explanation is when they were doing inventory, they came across my bike. This is terrible customer service. Period! I will not be back here.

My experience is identical with several other review in the past few months. I ordered a bike on…read moremarch 12th and they warned me it would be 4-6 weeks. Here we are 8 weeks later, not one returned phone call to my three voicemails asking for updates. I've gone into the store twice. The first time I had to wait because the employees were goofing around in the parking lot and when they finally helped me they weren't any help at all. I left my phone number for the manager who never called me back. I walked into the store today to be treated rudely when I asked for an update. They have a script that goes like, "we got an order in today let me see if yours is in it." They go to the back for a while and come back and say, "looks like yours wasn't in it but we are getting another shipment in next week!" I've been told this exact thing twice now. I talked to the owner and he seemed to understand, but after reading other people experiences I think he won't do anything about it. I'm going in tomorrow to cancel my order. I would have given this place glowing reviews a few years ago for their customer service and quality products, but now I would recommend anywhere else. Update: I ended up not canceling my order because I didn't feel like driving down there. After they told me they would have it Thursday they didn't have it. They got it on Friday and we had to wait while they tuned it when we came in at 4 pm. Over all very poor experience. Definitely will NOT be taking advantage of the benefit of purchasing a bike here. I don't have faith they will provide quality service for free after the service I received when spending $800.

We popped in here briefly looking for my rental and were redirected to the rental shop a few blocks…read moreaway. This location is retail and repairs. After returning my rental a few days later, we were able to get a quick clean/minor service for my buddy's bike. It was mostly just in need of a cleaning and little bit of lune but they were quick and kind about it. Reasonably priced. We also picked up a few things for the remainder of the rides this trip. Highly recommend and we will return!

My go-to for any service that needs to be done on my bikes. Phenomenal customer service - I see…read moreevidence of that while visiting the store and in my own experience. Latest example was replacing my cleats on my road shoes - the bolts were seized and beyond my ability. However, a big shout out to George for completely taking care of me and going absolutely above and beyond. Thank you!!

The entire crew at Bike Route is incredible. They are knowledgeable, friendly and very helpful…read more My wife and I have purchased multiple bikes from The Bike Route over the past 12 years or so and I purchased another one yesterday. I can't say enough about their professionalism. Jay and his staff are a pleasure to deal with.

Extremely helpful I getting a bike rack for our Jeep. We were traveling through and they were ready…read morefor the task. Thanks!