A friend of mine and myself rented bikes from this place and wish that I hadn't. The bikes were…read moredirty when we picked them up and that should have been an indication of things to come but we were excited to hit the trails. We paid extra for premium e-bikes and they were trash, the first day the front chainring came off my friends bike and that caused the chain to break, we had to wait for the shop to come out and fix it. Both bikes had bald tires that made riding very sketchy and dangerous. On the second day I got a flat and I am glad we had a spare tube with us because all the sealant was dried up. Also the motors kept overheating and we had to constantly stop. And don't even ask about the noise the bikes made, lube and check the bearings, it was absolutely a horrible riding experience. When we returned the bikes I was supposedly given a $160 refund that never showed back up on my card. When I told them about the tires they didn't care and just put the bikes back for the next sucker to rent, people are going to get hurt from these heaps. Do yourself a favor and find another company to rent from!

Absolutely love the team at Mojo! Any time I've stopped in they are always friendly, helpful, and…read moremost importantly welcoming! Whether you are just window shopping or buying accessories for your bike, they are always ready to help.

Raya is so helpful I always come here at least once a year for a bike checkup. I appreciate y'all!read more

In my 50 years of riding bicycles, this is by far the worst experience I've ever had with a bicycle…read moreshop. I purchased a $200 part that was a Specialized specific e-bike charger. When I got it home, it did not work. I brought it back to the shop (with the cut off cable from the original charger) and they made three statements. 1. We don't accept returns on that product. 2. Did you actually purchase it from us? 3. Perhaps there's something wrong with your bicycle. I left it with them because they said they needed to test it first. After two weeks I got an email from them stating that it worked however they would return it (why?). They also mentioned it may be subject to restocking charges because I didn't return the piece of paper sleeve that goes around the plastic case. At that point, I just contacted Specialized Rider Care and they sent me a new charger within a couple of minutes. Lesson learned. If the shop doesn't treat you properly contact the manufacturer. Why deal with a vendor that isn't an advocate for the customer?

I meant to write this a while back but just kept putting it off…read more I was in Bentonville/Bella Vista for the Oz Trail stage race at the end of May. I was having some shifting issue and could not get the micro-adjust to fix the problem. I ran by the shop and with very short notice the mechanics put the bike in the stand and made the repair. To top it off, after a very muddy first stage, my shock lockout quit working. Once again, Phat tire to the rescue. Those folks in the shop are ON IT! Thanks tons for keeping me rolling!

I've rented from Phat Tire Bella Vista for the past few years after my son moved to NWA. I'm here…read moreat least twice a year. Always had great service. Until this past 3-day rental in April. I rent eMTBs due to being 62 and double knee replacements. I wouldn't be in the sport if were not for electrification. At first, I was happy to rent a brand-new Trek Rail. I'd be the first to ride it. However, to my dismay, I couldn't ride 2.5 miles without the chain popping off. It popped off 3 times. And then the chain broke within 4.0 miles of starting my one and only ride. Also, one cleat on my SPD pedals wasn't able to adjust tension and my shoe would pop out too easy. IMO this bike hadn't been fully ride tested prior to being rented. After I skateboarded my bike back to the parking lot and returned the bike, I was utterly miffed on being charged to replace the chain with a halfhearted apology from the store manager, Adam. I pleaded my case to no avail and was told I should've taken the insurance and "that's how the bike rental business works..." seams like customer Disservice to me. I considered myself a loyal Phat Tire customer. My rant continues: If I purchased a brand-new bike, a broken chain would be covered under warranty, especially with less than 2 hours of use. Also given the fact that the chain kept popping off, the bike needed better tuning. I can't believe I spent more than $400 dollars for a 3-day rental as I did just last November. I certainly did not get my money's worth. In fact, I feel ripped off. Shame on me. I was unable to get on the bike on day one or day two of my 3 day rental due to other time commitments. Rental day 3 didn't get me out on the bike till 4:30 PM. (I was going to pay an $20 overnight fee to ride till 7:00 PM. After the shop closed) More than $400 for less than 1 hour of total ride time. A fancy lawyer doesn't make that an hour. But that's on me due to my scheduling conflicts. Something changed. I don't know what. Maybe corporate Phat Tire sought expansion by partnering or selling to a private equity firm or maybe the team at the Bella Vista shop is overworked, underpaid or just not engaged in customer service. Or maybe it's me and I just had a bad day. I don't feel that if I'm spending $120+ a day for a bike rental that I shoulder have to take extra time from my day/ride to adjust my seat, pedals and fix chains that derail much less have to pay for chain. All I know is I like to ride and when I'm traveling around the US or Canada and I can fit it into my schedule, I'll bring my bike or rent a bike. This has brought me great memories, lots of fun and good health. Not this past time...

The entire crew at Bike Route is incredible. They are knowledgeable, friendly and very helpful…read more My wife and I have purchased multiple bikes from The Bike Route over the past 12 years or so and I purchased another one yesterday. I can't say enough about their professionalism. Jay and his staff are a pleasure to deal with.

Extremely helpful I getting a bike rack for our Jeep. We were traveling through and they were ready…read morefor the task. Thanks!

GHO keeps current model Specialized bikes for rent and the bikes my group rented were in superb…read morecondition. The shop had the bikes ready and waiting for us when we arrived and they were near perfect. During our rental, we had a couple of minor issues (our fault) and GHO took care of them instantly and with zero complaints! It was a great experience and I'll rent from them again.

Definitely excellent customer service each and every time I've been in. Trey was super helpful and…read moreknowledgeable. He went above and beyond to ensure I found the perfect bike for my needs, wants, and budget. This is what customer service should look like. Thank you Trey and Gearhead staff for making me feel welcome.

looks like neat store with unique & quality items but the store is never open. have signs showing…read morealmost everything is 40% off. are they closing?

Forgot my helmet an hour away, Denton is a life saver and provided great information about the…read morelocal trails.

I can't say enough good things about Revolution. Drew had me up and running in no time with an…read moreinventive solution for a worn trunion bolt on my We Are One Arrival! He even loaned me a demo e-bike while he laser printed a part.

Incredibly responsive, friendly, and do awesome work. Have used them for both basic maintenance to…read moreinstalling high end parts. Would highly recommend.

You can fill out a waver and your child can try out bikes on the small ramp they have inside. Super…read morefun and they have a great selection of wheels, helmets and everything you could need. It's neat because there aren't other Strider Bike locations to actually get to look at the bikes before you buy. They were very personable and didn't mind at all that we stayed and let our son ride a bike for awhile to escape the cold weather.

Came here a year ago to the exact day…read more Our girls fell in love with the strider bike and so we got em 2-3 week after our visit. It was our first time on bikes and the girls did great. The staff educated us on the bikes and the equipment and off the girls go! Fast forward to this year and the girls were excited to come back not only to Bentonville but the strider store. The staff was warm and inviting. Fun was had and thank you to the staff for the education and learning lessons. Our oldest daughter trying to do tricks and showing off!!!! Goodness ‍ If you are in the area ..stop in ..you might fall in love. Respectfully, Bryan Oklahoma City