I booked a tour around Lake Tahoe for Tuesday, September 16, 2025, through Viator and never…read morereceived a confirmation of the tour. On Sunday, September 14, 2025, I contacted Viator and explained the above and I was in formed I was not booked for a tour. I asked if I could purchase a ticket for the tour and was told not was sold out and the next tour available was Tuesday, September 30, 2025. I checked my Viator account and it did not show a pending or cancelled tour on September 16, 2025. I booked another tour for 199.00 and took that tour. I received a call for the tour driver and said they were waiting for me. I told him what happened and that I was told I did not have a ticket. I checked my credit card statement and was shocked that I was charged 70.00 for the tour when I was I informed I did not have a seat. I filed a request with Viator and was told the refund was declined by Discover Lake Tahoe Tours. Discover Lake Tahoe Tours uses Viator as a third party administrator and if their administrator gives out incorrect information it is not the clients fault but the company(ies). I will not use Viator or Discover Tours again.

I booked a tour through guideyourguide.com for a small group (8 max was in the description) tour. I…read morechose to be picked up at Tahoe Vacation Resort. The night before they told me my pick up was at Lake Tahoe resort. Lake Tahoe vacation resort is right on ski run by the marina so there's plenty of parking options and is specifically why I chose it. Lake Tahoe Resort does not allow you to park there unless you are staying at the resort . It is right next to Harrah's. It was the celebrity golf tournament so I had to pay $50 just to park my car for an $80 day trip to Virginia city. The tour bus was completely filled with 23 people not the eight person max that I was expecting. I had take away 2 stars for these reasons. Virginia city is cool for the day. If you have a car just take yourself. Take some old time photos, get a beer a bucket of blood, and get a souvenir Christmas ornament at Christmas forever. Plenty of restaurants to choose from. I went to The palace because the guide recommended it. Cheap burgers but nothing special. I'd suggest trying another place.

Tahoe Knight Monster Hockey Package…read more Round trip from the Silver Legacy to Tahoe Blue Center with Game Tickets for $50 per person. Everything went fantastic. However, for the game tickets it is best if you download the Monsters' App too. And realize for the price - your tickets are in the end zones. Fifteen of us were able to party up and arrive safely home. Both bus drivers were professional and possessed a sense of humor! An added bonus the Knight Monsters came from behind to win the game!  I am recommending your service to any one who will listen. Hopefully, it is successful enough to continue in the future!  Thank you again!

Checked schedule prior to trip. Posted on website and Airport that last shuttle was at 12:25 am. I…read morearrived at 11:30 pm to Reno airport. Found the desk to purchase tickets for shuttle which had sign that said no was there after 10 pm and to talk to the driver outside the door. Found my way to door D , but there was no one there or markings for where to pick up the shuttle. I waited, tried calling, and messaged but received no response. Waited until 12:45. I was quoted a price of over $200 for taxi. By the time I waited for the shuttle, all the hotel shuttles had finished. I decided to Lyft since I had no other options at that point. I will not plan on using the service again since I cannot depend on it and there was no recourse or way to contact/confirm.

Train 6 was fabulous. Staff was very accessible and helpful…read more Train 5 was not very helpful at all funny doesn't make up for basic service for water. I've waited 3 hours for water because the lounge snack car was closed seems more than open. We are in the handicap section and is difficult to climb those stairs several times to be told they were closed dining car closed. No one would get us water, unless we were in 1st class. Really concerned staff don't you think?

I was curious about alternate modes of transportation and decided to try a classic form…read more I tried the 2 different sleeper cars and had to splurge on the larger size since it can get warm/cold and it can effect perceptions. (Husband and I experienced a bit of claustrophobia in the standard private sleeper car). Travelling Amtrak is not cheap but it is eye-opening and interesting. The salmon and steak plates were surprisingly great! Friendly and quick service in the dining cabin. Snack bar is pretty good and reasonable. I enjoyed the stops, scenery and the people. There are beautiful families (Manninites?) with their vibrant clothes colors and white head coverings. The interior feels like an older train. There is a community shower and toilet. **Grand Junction Station has a wonderful brewery, FOAM & FOLLY. Rush over there to pick up some cans. Let your conductor know as stop at this station can be short some days.

We loved our trip with Amador lines. The bus was new and kept clean the whole time. We really…read moreappreciate Will cleaning the windows on days we visited the National Parks so people could take clear pictures. Having water always available helped everyone stay hydrated at high elevation. Finally, Will was a gem. Not only was he a skilled and calm driver, but he was very personable. Guests loved talking with him at meals and during down time. Based on this experience, I definitely hope to work with Amador and Will again in the future!

Choose another option! You only graduate from high school…read moreonce in a lifetime. It is also unbelievably expensive to fund your kids through school but even more so their senior year. My daughter's senior grad trip was Friday the 7th and they were to leave AACT at 1pm and arrive in Universal Studios Hollywood at 9pm and arrive home Saturday the 8th at 1pm leaving City Walk at 4am. This was a 24 hour trip that cost us each individually, nearly $400 for tickets, food and transportation. We paid for only the grad night experience in Universal which, had they arrived on time, would have been a total of five hours. My daughter was on the unfortunate bus that kept overheating on what was supposed to be a 7 1/2 hour drive. That means that they were without air conditioning on a bus full of sweaty, tired teenagers who quite literally came directlt from finishing their finals to take this trip. Maintenance on your vehicles is important. How on earth does a chartered bus overheat that much? To say my own daughter was miserable, is an understatement. Further, they were spread across multiple busses and the person with their tickets was on the bus that apparently was too cool for an accurate GPS system. There is no excuse for not utilizing WAZE while driving in California but to take the wrong turns before even leaving Nevada? How does that even happen in the age of technology? Several students who are already a half hour late for a five hour experience, were left waiting outside the park that they paid for another full hour until their entire class arrived. If nothing else, stay together when driving! By the time they got inside the park, most of the rides that were supposed to be open for them were closed. They got 3.5 hours of a 5 hour ticket which we paid for. This wasn't an act of God but incompetency in maintenence, driving and then further, a policy which required 8 hours between the return trip and delayed arrival, that our kids wait inside a closed movie theater for five hours (instead of the original two) without their water bottles, medications, phone chargers, pillows, blankets or anything that would make them remotely comfortable or be able to communicate with parents who had almost no idea what was going on. This also meant that on the final week of graduations, plannedpartied, dinners etc that my exhausted, sweaty teenager arrived home at 5pm with only a half hour to get ready for her best friend's graduation dinner, which she was almost too tired to stay awake through. It is my understanding that the organizers are seeking restitution which in turn provides us, the paying customers, restitution as well. When asked if she had fun, my daughter's response was an emphatic no. This was not the final experience she was supposed to have with her high school and her classmates. Amador Lines is a large part of ruining this for her, a moment she will never have again. If you are looking for transportation, I highly recommend you look elsewhere. A charter bus should not have the same or actually worse capabilities, then a greyhound. In fact, that might have even been better. Amador, fix your busses and get GPS.

The bus drivers are MEANNNN there is this one bus driver…read morethat is so mean he MAKES US PAY even one time my dollar flew away and he was like "figure it out" and I was like so mad cause he didn't even let me sit

Well I lost my 4th job since 2021 due to the buses and the lazy assed drivers who can't get to the…read morebus stop on time. The bus 2 driver was 3 minutes early and left before the my granddaughter could get to the bus stop! Lost her job because this is such a frequent issue. They come early or way late. They can't even stop at the bus stop usually cuz they're speeding. I want to start a class action suit against keolis! Please text me at 7752763116 if you have also been fired or late to an appointment and lost your job or had a Dr charge you for a missed appt etc. I have tried to complain to the company but they are nothing but incompetent and can't or won't complete a complaint form. I will hire the attorney and we will all get some satisfaction if we can get keolis out of our town and get a new mayor. Please text

My Mother-in-law decided to come up from San Jose for the holidays. She didn't want to have driving…read moreissues and the train was full, so she decided to jump on a Greyhound. She had very little experience in this and she ended up getting a seat on a local. The tickets said it had two stops, however this is a misnomer. There are two stations where you can get out, But the bus stops many times on the way to pick up travelers. So a normal 4 Hour drive ended up it up taking her about 8 hours to get here. The workers and the drivers were friendly. She had no issues with any of the patrons. The bus was completely packed. The only real issue was the drop off in Sparks. The Sparks bus stop has no place for someone to wait out of the weather. There's an overhang. When my mother-in-law asked where she was to wait, one of the workers told her to go across the street to a small kiosk/café. Luckily she didn't have to wait too long, but it was freezing cold. I have not been on a Greyhound bus since I was a teenager, it is how are you right to Reno. They had a nice bus station in Bakersfield where I left with the café. I do remember it was a little expensive back then, and when I arrive to Reno, it was also a bus station with lots of indoor seating and a restaurant/café. I am not sure if these types of bus stations exist anymore? The online process is quite easy. They even have a greyhound app if you are a frequent traveler. Their website is quite nice and they also provide runaways and children free rides if needed. And of course budget friendly. The bus was definitely clean. So yeah, I wouldn't hesitate to use Greyhound bus system if there was a need.

Greyhound services the Sparks area. This is the new terminal, with in house personnel. tickets can…read morebe bought here (ticket machine closed between 3AM and 6AM); or purchased online. The downtown reno depot was a bit scary, this one feels very safe. You cannot park at the terminal but there is a parking lot across the street by Victoria Plaza.