The bus drivers are MEANNNN there is this one bus driver that is so mean he MAKES US PAY even one time my dollar flew away and he was like "figure it out" and I was like so mad cause he didn't even let me sit read more

Well I lost my 4th job since 2021 due to the buses and the lazy assed drivers who can't get to the bus stop on time. The bus 2 driver was 3 minutes early and left before the my granddaughter could get to the bus stop! Lost her job because this is such a frequent issue. They come early or way late. They can't even stop at the bus stop usually cuz they're speeding. I want to start a class action suit against keolis! Please text me at 7752763116 if you have also been fired or late to an appointment and lost your job or had a Dr charge you for a missed appt etc. I have tried to complain to the company but they are nothing but incompetent and can't or won't complete a complaint form. I will hire the attorney and we will all get some satisfaction if we can get keolis out of our town and get a new mayor. Please text read more

5wks ago I notified multiple staff and was laughed at by a guard trying to get help for a pigeon in distress. At first ya I was mad because it is a life birds mate for life, 3 weeks I had contacted everywhere I can think of no one wants to take responsibility. If it was any warmer who knows but as you can see it's not gonna hang forever I feel sorry who doesn't take heed and sits under it. I have fed the pigeons pointing out why I'm trying to draw attention PUBLIC SAFETY DISEASE PLEASE COMMENT LETS GET THIS DISGUSTING LACK OF RESPECT FOR LIFE AND DEATH ADDRESSED read more

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I give 2 stars because the Licoln Line was early so had to wait for me to cross the street to catch it. I give the same 2 stars because the driver of bus#568 was super nasty to me. He said something to me as I got on. His ticket box was out of order. I thought that was what he was mentioning so kept going. He snapped at me and said this is the Lincoln Line. I said yes I know. He says we'll some people don't. He was so abrasive. Yikes read more

RTC 4th Street Bus Station - A beautiful day on the bus - Bus Stations Near Me - Reno, Nevada

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Very unreliable either busses are very late or don't come at all. I take the bus for work so to make sure I make it to work on tine i have to leave 30 to 60 minutes more than what is needed. These people obviously don't know what they are doing read more

This is the absolute worst transit system I've ever seen!! Busses are ALWAYS late, if they show up at all!!! The bus drivers are the biggest assholes on earth, RTC or Keolis cares not about it's customers. I've sent numerous emails and I'm not the only one that has, but absolutely NOTHING gets done. Unfortunately I don't drive, so I'm going to have to suffer along with many other people, and use this UNREASONABLE SERVICE!! read more

Had a great trip today with Ray. He is the Super Friendly driver on route 15. We did the entire loop and it was fun. It was at 1130AM, bus 560 on January 8th 2024. A Great way to start the New Year. Thanks again Ray. read more

Tuesday 2-11-20 after school I rode the bus at 5pm to downtown when I was on the bus I decided to Set down on the chair closer to where handicap people wheelchair goes. Well when I sat down I felt something bite my butt and I put my hand down to itch it and then when i got to downtown i went straight home. Then I got home from the bus I was going to hop in the shower and when I took off my pants I got a lot of bites on my butt and I was so freaking piss. I couldn't believe what the hell was this on my butt and it was itching and big red bites. This's why I'm writing this so to let people know to be careful if your going to ride the RTC bus just be careful because you don't know who have what and how many people can bring something on the bus and then later of the day you have it. That's why I'm NEVER EVER GOING TO RIDE THE RTC BUS AGAIN!!!! If I have no Choice I will walk instead of get bugs on me. RTC you have choices to clean up those chairs everyday but if you don't care about your job or the people who is on your bus everyday then found a another job!!! I have to put one star just to yelp this literally stupid!! I don't think you guy need any star ZERO bye bye!!! read more

Is the RTC bus system in Reno/Sparks the worst bus system in the United States? It must be, I've never experienced such incredibly poor service, encompassing the whole rider experience. read more

I have taken bus systems all my life, mostly in California so it's safe to say I know what good, bad and everything in between looks like. In all my time I have never had an experience like this I'm not a normally angry person either it takes a lot to get me there. First I went to the bus station just in time to watch the 4:15am bus leave. I know from experience that once the bus is in motion they won't stop to let you on. Fair enough but security comes up to me and asks which bus I'm taking and when I told them they said you're not allowed to wait for the next one, you have to leave. I explained what happened and they allowed me to wait. The next bus doesn't show up at it's designated time. Security once again approached me and told me that I have to leave this time. As I'm leaving the bus rolls in 8 minutes after it's designated time and if I had left earlier I would have missed it due to security kicking me out. The behavior of security and the tardiness of the bus caused me to miss work that day. I understand that there is a homeless shelter nearby and they are wary of loitering but that isn't my fault. read more

Well another day at the mercy of keolis. 61 years old stuck no bus AGAIN. No schedule kept no signage no notification of obsolete stops downtown bus stop no bus no notice stuck n fkd AGAIN. Community dis service big joke. Stuck miles from destination. Wow. read more

Last week I took Rt 7 and Rt 19 buses to get to the airport. Arrived back today, and reversed the trip. I had the stops written down in my cell phone. I listened carefully for the stops to be announced. Had no problem until the last leg of the trip on the Rt 7 bus. My stop was announced, I immediately dinged the call bell. The driver continued on past my stop. I called to her that she had missed my stop. She told me I hadn't rung. I reiterated that I HAD. She told me I should have paid attention, WHICH I HAD BEEN, VERY CAREFULLY, since it was full dark outside and I couldn't see a thing and don't live on that street anyway so wouldn't know any landmarks. I was VERY careful to listen for my stop. Finally after arguing with me back and forth, she stopped and let me out. I had no idea how many stops she had skipped. I asked how far back the stop I wanted (Echo @ Mt. Babcock) was and she told me she didn't know. I am disabled, I walk very poorly with a cane, the EXPECTED walk back would have been bad enough, but she dumped me somewhere I did not know where in the dark and freezing windy cold. I had to call my son to find out how far I had to walk back. My cell phone often does not work, thank god it worked this time. She kept telling me it was my fault for not paying attention, only I HAD been paying attention and I dinged the dinger as soon as my stop was announced. SHE wasn't paying attention and then she was mean about it and dismissive and wouldn't even tell me how far I needed to walk back to get to where I was SUPPOSED to have been let off. I would like to add she was also rude to an older man for just closing his eyes for a minute, something I had done SEVERAL times during the trip myself, and she rudely told him her "rule" was that there was no sleeping on the bus. He wasn't sleeping and she didn't even address him, she kept yelling at some other guy who wasn't even sitting near him to "wake his friend up". None of us on the bus at that point knew who or what she was talking about, and in point of fact I had been glancing back that way and had seen the guy close his eyes for just a few seconds before she started yelling at people in general apparently. Finally the guy she was mad about having closed his eyes realized HE was the topic of conversation and popped his eyes open in surprise and said "I'm not even asleep!" It was right after this that she blew right past my stop. I don't know what her problem is but maybe she shouldn't be taking her personal problems out on us old folks. I guess I am lucky I was sitting sideways so she couldn't see me close my eyes or she would have admonished me for daring to close my eyes for a few seconds too. I had no complaint about any other driver. I do not normally ride the bus at all. I used to have a disabled person card but I let it lapse because I was told I had to buy tickets 10 at a time and as I rarely go out that was not terribly useful to me. This is the first time I was going to see my grandson in another state and had to get to the airport. A cab ride is $55 so I thought to ride the bus to the airport and back and did so successfully until this woman ignored my stop request and then blamed me for her mistake. It wouldn't have made me so angry had she just said something like "I'm sorry, I didn't hear the bell", and then told me how far I would have to walk back instead of telling me she doesn't know where the stops are on her own route. There is no excuse for the way she treated me or the older man she so rudely chastised for daring to close his eyes. And btw, are HER rules different from RTC rules? Do her "rules" supersede the norms of polite society as well as RTC rules? It took me 22 minutes to make that walk, which google thinks is a 7 minute walk - that would be because I am disabled. I was prepared to walk from the Mt. Babcock and Echo stop but not the Bismark and Echo stop. I didn't even know where the stop where she finally let me out actually was, no idea how many stops she had passed after blowing past mine. I'm just lucky my phone worked this time so I could get hold of my son in another state to tell me where I was and how far I had to walk back to get to where I should have been to start with. There are a BUNCH of complaints already here about treatment of the elderly and disabled. Clearly RTC doesn't give a crap, they just want to take in the grant money for supposedly providing support services to elderly/disabled without actually PROVIDING said services. I guess the fact that I am elderly AND disabled gave this woman free rein to treat me like something nasty stuck to the bottom of her shoe. RTC clearly agrees with her. You know, because someone for whom walking an extra block (or more since she wouldn't tell me) in the dark freezing windy cold on an unfamiliar street is a real problem, must be a subhuman who doesn't deserve air to breathe, let alone the use of her precious bus or any respect whatsoever. read more

This establishment is not taken care of properly. Their security will harass you for sitting for 20 minutes waiting on a bus. Just today I went in and used the restroom and it was repulsive, there was human feces all over one of the stalls, on the toilet, and wall, and it was neglected to get cleaned up, I've been here for about 25 minutes and no one has gone in there to clean. Busses are constantly late because the drivers are taking their breaks till they have 1 minute to leave, they leave.. I've used the bus station for years, and I've never experienced such a bad service. Now, I have drivers that are great, they have really appropriate ways of customer service and they are working hard making sure their busses are clean and they keep people safe.. But other than those select few, 4th street station needs to step up their establishment. read more

Dropped off a friend, looks like a good place to catch a bus. Very clean and very easy to get in and out of. read more

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With all the homeless people around it im pretty tired of the security mistaking me for one of them and being rude . i quit taking bus and use uber or lyft . sick of rude drivers and horrible security . customer service sucks read more

I had to ride the bus because my car is in shop and overalll it's been good! Nivce friendly drivers!

Ive been taking public transportation dayafter day watching people bring in dogs , ever time theres always this one lady who refuses to let people in the bus with a dog. Since when has it been an issue to bring in your animal onto the bus if you have the on a collar to where they cant get around? Also theres always an issue with lady bus drivers being in a mood every day being impatient with the elderly as if they can move faster then they can , fix your staff . read more

This place is very unorganized, I don't like their bus schedules on the weekends and they are just very bad with their scheduling and they don't have enough stops for people with disabilities and they need to put a bus out at Spanish Springs that's why I stay there very unorganized.. read more

Ok so had to update the review. I was treated poorly by the driver of the route 6. He acted as if disabled passengers where a problem. Made a complaint and it was justified by their quality assurance manager. Got this email from their quality assurance manager and she also justified his actions and made comments that the drivers don't have to accommodate the disabled passengers. Rtc is treating their passengers as if we don't matter. Contacted Ada and contacted channel 2 news who is looking into this matter. read more

I just got off the 13 outbound bus at about 9:45 a.m. on Kietzke Lane. The female bus driver with the short hair was very rude. I wasn't able to get her name, but I shared what route she's driving along with the time. My car has been down this week, so this is my first time riding the bus for the week. This bus driver made my experience a bad one. As soon as I got on the bus, I greeted her kindly. In response, she gave me a frown. The customer is the product. In return, I should've received a positive reaction in return. After I took a seat, she started yelling behind her for someone to turn off their music. The music was coming out of the man's headphones and the people on the bus were louder than his music. He turned his music off immediately. Interesting how she was yelling at him, but couldn't give me a kind greeting in return. I politely questioned her about her conduct, I didn't believe she was keeping things in context. In return, she asked me if I wanted to get off the bus. Wow, I have a 2 year old baby with me, and out of your pride and ego, you're gonna suggest that we get off the bus. I didn't say that, but these are my thoughts. Wow. A bus driver is supposed to interact with the customer, (who is the product) in a positive way; a bus driver is supposed to leave her/his bitterness at home, and not go to work and vent their bitterness on the customer. That's bad for business, which is more of a liability, instead of an asset. I even told her that I was gonna post feedback on Yelp. Once, again, she is the driver of the 13 outbound bus that left the station around 9:30 a.m. this morning. Bus drivers are supposed to be more courteous with the customer. read more