Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.

To whom it may concern. In staying here from a bike accident. I just wanted you to know that…read moreAshley Tina and Syanne do a great job a go beyond the call of duty. I'm glad I'm here to learn how to walk again. Thank you. Todd Fisher 614 619 3948 room 610A.

Hawthorn Rehab. If I could give a 1 minus I would. The Director of nurses the Administrator the…read more Unit manager and many more are a JOKE! Quite scary in the natural setting of things. Not one single employee seems to know their job. Let alone follow through with written orders. They need to fire all present and hire new staff. Completely different people. Not one employee I have encountered knows how to do their job and follow orders to care for the patients in their care. I am in shock that these people receive a pay check for what they do NOT do. I have to call everyday to ask why orders are not addressed. Never an answer but always a lot of excuses. Hawthorn Rehab. If you love your family member BE AWARE. Look elsewhere for true care. AFTER THE REST OF THESE RE VEIWS.....NO ONE HAS ANYTHING GOOD TO SAY! So very concerning!

One year ago, we made the decision to move into Assisted Living and chose Brentwood @Fore ranch in…read moreOcala, Florida. Looking back over the entire process from the beginning to the present time, certain individuals stand out from the start. The first contact was Alice at the concierge desk. That contact was friendly, professional, and efficient. Although it was a weekend day, we were connected to Ginny in marketing within a few minutes. Ginny remembered s from the time we toured the facility a few months earlier and was ready to start our application for residency. Although there seemed to be a ton of paperwork, she led us through the process professionally and efficiently, giving us guidance on timeline, options on the move, information on required documents, etc. we found her to be knowledgeable, professional, and accessible as the move went forward. During our time here we have not experienced any employee being rude or uncooperative to either of us. We are happy here. A good beginning sets the stage for a good experience. It is a pleasure to give the facility and employees 5 stars.

Brentwood at Fore Ranch is an Assisted Living and Memory Care Facility (ALF) in Ocala, Florida. My…read moremother lived there from July 2019 until October 2022. The building is reasonably nice but deteriorating and in need of maintenance. My mom's room had a nonfunctional bathroom fan with moldy ceiling tiles around it that apparently had been there for longer than several days (see the included photo below). While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food is reasonably good. The staffing, management, and care provided is a significant concern. If you are evaluating assisted living in Ocala, ask how long the Executive Director has been in place. It is a telling piece of information about staffing turnover. Without consistent leadership to provide management and staffing oversight, the care for your loved one may not be as dependable as expected in an ALF. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility in October. On August 30th, 2022 my mother had a stroke at Brentwood. In fact, she likely had at least 2 strokes that day. The first stroke symptoms were in the morning and quickly observed by a dining room service employee who pushed mom's medical alert button that is provided by Brentwood. She went to the hospital by ambulance but was released back to Brentwood the same day. Upon her return she fell. She was evaluated by the Brentwood staff and it was determined she was okay. Later that same day in her room, at 4:39 PM, the button was again pushed on her medical alert necklace, presumably by mom who had fallen in the bathroom. At approximately 5:05 PM that day my brother made an unexpected visit to mom and found her on the floor in the bathroom. After repeatedly pushing the alert button on mom's pendant, my brother finally had to go down the hall to find staff to help. This was more than 25 minutes after mom's pendant was pushed at 4:39 PM. A Brentwood Director says the 4:39 alarm was responded to in less than 2 minutes, though Brentwood is unable to identify who responded to the alarm within 2 minutes of 4:39. The records supporting that assertion have been requested verbally and in writing without result. If your loved one does not need much assistance and can get around well on their own then Brentwood is an adequate facility. However, if you are searching for an ALF that can be counted on to provide the timely assistance your loved one may need, there are likely better options in Ocala. As an independent care manager said to me as we were looking for alternative care for mom, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

Went here for rehab after a hip fracture. Food was touch and go. Care was okay, but below my…read morestandards. I felt like a tenant that hadn't paid rent for 90 days.

I thought everybody was great there and I got great therapy and by the time I left, I was doing…read morefantastic and I want to thank everybody there. I'll give you all a big A+.

Visiting Angels Ocala (VAO) has been providing continuing outstanding and compassionate service for…read moreour 94-year old dad since the first week of March 2020. The entire operation and everyone involved has been professional and focused on providing the best care possible. Dad experienced some medical problems (completely unrelated to the care provided by Visiting Angels) after a year into the VAO care program which resulted in changes to his living arrangements. VAO was understanding, cooperative, flexible, helpful and supportive in making adjustments to Dad's care program. It has now been nearly 18-months since VAO began providing services. We have never had a problem with billings, services, care-givers, or compliance with the scope of services provided by VAO and the outstanding staff. Dad has been cared for by one person for the overwhelming majority of time - but there has been a limited number of days when other caregivers were required to fill-in (due to illness, doctor visits, family emergencies, etc) for Dad's primary caregiver. The "substitute" caregivers were each well informed of Dad's condition/personality before arriving and each provided good, friendly, quality support that was welcomed by Dad. If you're ever in need of a reliable home health care service to provide care, companionship, light housekeeping services, assisting with meal preparation and clean-up, personal hygiene and grooming support, and a compassionate friend to help care for a loved one, I would certainly strongly recommend VAO. Reach out to Elizabeth or Kandice and find out how VAO can work with you in developing a program that works best for your loved ones needs and interests: the costs for care are very reasonable given the quality and reliability of services.

Haven spoken to Visiting Angels on Tuesday and they were at my mother-in-law's home on Wed. Our…read moreparents live in Florida as we are in Vegas, so it's hard to monitor their well-being from so far away. Even though they have awesome neighbors and friends, it was time to have more direct home care for them. I have the pleasure of speaking with and dealing with Veronica, she jumped into play and organized a game plan to assist with our parents. Veronica is on top of her game, she right away called our Mom's Doctor to find out her medications and Doctor appointments. Veronica set her up with a Caregiver right away and started on Wednesday. If you have elderly parents and don't' live by them---I would 100pct support and recommend Visiting Angels... Thanks, Veronica for your continued help and quick response's...

This fine facility and especially staff took care of my mother and father when they started to need…read moreassistance in their later years. They had planned to make this possible and they enjoyed their stay. There were many activities they participated in plus meals, rides to the store, self care and very professional care. Thank you to The Windsor and the staff there. Later life is good here.

Choosing The Windsor of Ocala for my mother has been a life-changing decision. The unparalleled…read morecare and unwavering dedication shown by the staff, especially Brenda, have not only brought immense joy to my mother but have also given me peace of mind. Brenda goes out of her way to help and exemplifies the highest standard of care. The personalized attention and genuine compassion provided by Brenda and the team go beyond standard care; it's a testament to their commitment to creating a home away from home. As I envision my own future, I am confident that The Windsor of Ocala will be the place where exceptional care meets unparalleled comfort. An extraordinary haven where every resident is celebrated and cherished. The Windsor of Ocala is not just a facility; it's a beacon of excellence shining bright in the world of senior care. I wholeheartedly recommend it to anyone seeking the best for their loved ones. For any questions, do not hesitate to reach out to Brenda for her exceptional assistance.

While we feel the staff here DO care for the residents, they fall very (very) short on…read morecommunication. My mother was there for just two months and then we had to transfer her to a different facility. In the tour/interview process, they are extremely responsive. However, once you have your loved one placed, you can forget about timely responses, if they respond at all. Mom has heart issues and we were assured a cardiologist was coming onsite to see her. Never happened in the two months she was there. We could have brought her to one ourselves but were told it was handled. We could go on and on about similar things but suffice to say, what you are told during your tour/interview, probably is not completely accurate and I'm not even sure how to instruct on getting accurate answers. The facility is nice, it's clean, good food and activities for residents; however, the communication and response issue is NOT good at all. They also seem to lose medical records as well as treating physician names. Definitely could use some admin oversight or assistance in responding to family members of residents.

Brookdale at Canopy Oaks I do not recommend you send your family member to this facility. They are…read moreextremely understaffed. My mother was there for 9 months we had to place her there in the middle of covid. When they opened up and I walked in through the doors, the things that I saw were horrific. The place is filthy the management takes no culpability for the lack of care for the patients. When my mother walked through those doors she was walking, taking showers by herself, and feeding herself. By the time I removed her she had been left in bed with very little activity for 9 months, she had no muscle tone in her legs and could not walk on her own. I would come into her room and find her lying in bed in a wet pull up or full of faeces.This memory wing is like a morgue. These dementia patients need stimulating activity and there is none what so ever there. I do not blame the staff I blame the management, they take no accountability. When we had to make the difficult decision to place my mother there I provided her with beautiful linens, clothing, and new furniture. When I was able to come into the facility several weeks ago after they opened up, half of her clothes were missing all of her linens were missing she didn't even have her original bed that I provided for her when she moved in. Her room was filthy there were dust balls under her bed the size of baseball's, her bathroom was filthy, she was dehydrated. She was constantly getting UTI's (urinary tract infections) that was because nobody bothered to make sure she was hydrated. If that wasn't already enough to make me move my mother then they made the decision to remove Makayla Saunderson who's in charge of activities in the memory wing. She was excused from her position. With the exception of a few nurses and aids she was the only staff member there that I saw that truly care for these patients. If you are in the process of making that very difficult decision to place a family member in a assisted living facility and would like more information On what I saw and what my mother went through at canopy oaks please IM me 0n facebook. I would be happy to give you further details. Please don't be fooled by their discounted rates. Ask yourself why are they discounting their services and monthly fees, because people are fleeing from canopy oaks. #DontGoToCanopyOaks #ManagementDoesNotCareAboutTheirPatientsTheyOnlyCareAboutTheirBottomLine

I love it here! The staff and residents are amazing! The team really cares. Everyone is super nice…read moreand very friendly. This community makes a difference in their residents lives daily.

In my opinion, these people killed my mother. Harsh as this is it is true to me. My Mother as she…read moregot older was treated badly by the office staff. My mother was independent as they come. This place caused my mother to have medication issues. When my mother had a stroke - the hospital found very strong drugs in her system that I am 100% sure were given to her illegally. My mother was scared of these people but we sadly couldn't afford to bring her here as we're 300 miles north. Sad day - don't trust this place b/c the second you trust them - they will burn your parent who lives there.

The staff is Very helpful and always give you a smile.Annmarie…read more Is the administrator, Annmarie Made this transition easier on myself and the family. Your the best! All our thanks

From the owner: Hampton Manor Premier Assisted Living in Ocala offers luxury senior living with personalized care,…read moreincluding Independent Living, Assisted Living and Memory Care. Our community provides customized care plans, 24/7 support, engaging daily activities, wellness programs, and resort-style amenities for seniors in Ocala, FL. Residents enjoy comfortable suites, gourmet dining, social events, and a safe, supportive environment designed to enhance independence and quality of life. If you're looking for the best assisted living in Ocala, Florida, Hampton Manor delivers compassionate care, comfort and a warm, home-like community where seniors can thrive.

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.