Also known as Capri Health and Rehabilitation Center, this place was awful for my elderly mother…read more She had a rib injury and they they were supposed to heal that with PT. She was ignored repeatedly when she needed help going to the bathroom, the food was terrible, and they would never return the calls from family when trying to get hold of her directly failed. The staff just didn't seem to care as her mental state went from bad to worse. They wouldn't even let her leave when we were demanding them to, probably to get more insurance. It wasn't until we could get her into a nice assisted living facility that she started to perk up and become herself again. DO NOT GO HERE!

Facility is outdated, rooms have ants/smells like feces. Aftercare is a joke. Employees leave…read moreearly from visits and or never show up...terrible . These patients NEED their therapies...I'd give zero if I could. Such a sad disappointment...

My mom had surgery and needed a place to recover and do some occupational and physical therapy to…read moreget back on her feet. The facility is in average shape but what makes it a great place is its dedicated staff. They were kind and compassionate throughout her stay. The nursing staff in her hall was very attentive and reasonably quick. The PT and OT staff was very encouraging and helped her see that she could improve enough to leave independently. I think that they all provide a very valuable service. One issue is the noise at night. It is very difficult to sleep because the place is noisy at night. Maybe they could put a noise reduction plan in place to help the residents get some rest. It was difficult trying to navigate the processes of coordination between doctors at Pinebrook, doctors at the hospital and other medical services. It would be helpful to have some written procedures for new people entering the facility. The food was ok but the chicken was always overlooked to the point that mom couldn't cut it. Mom sincerely appreciates all the staff for their caring support. Post note: Within three days of moms expected release, she became dehydrated and her blood pressure dropped dangerously. It seemed to be the result of a medication that was making her nauseous. With vomiting and her condition she was high risk for dehydration. The staff didn't communicate across shifts to catch the looming problem and she had to be taken to the ER. While she recovered, I believe that it could have been avoided with better communication and case management. I reduced the rating due to this issue.

This place doesn't deserve one star! It is a hell hole! It…read moresmells, the staff is incompetent. Ask for something, and they either say it's not their job, or that person is on a break (yes, even if it's your time for medication) Or that they're new and don't know. The administrative staff is never there to help you. They filed insurance paper work incorrectly so insurance won't pay. Then it's up to YOU to try and fix it. Guess what, they just happen to be out of the office whenever you try to contact them. My husband was there for 10 days, so we had a pretty good idea of how the place is run. I forgot to mention the tv remote didn't work, and the faucet in bathroom was both loose and leaking! Honestly, nothing good about the place. Find another place!

The current team at Sunset Lake gives me great peace of mind. I am a family member whose loved one…read moreis in LTC. The new administrator Sara Livingston is very personable and is very hands-on which we really appreciate. We know that every great leader, has a great team and her team is terrific. Sara has a team of professionals whose goal is to provide consistent quality care. There is so much to say about the kindness, compassion, and respect that we want for our loved ones. This group of heroes understands the stresses that families go through in worrying about our loved ones. This team will do everything possible to make sure that my loved one is taken care of with respect, kindness, and compassion. No place on earth is perfect, but at Sunset Lake this team continues to work towards the best possible care. Because they understand that it is so important to hire professionals, who in their chore instinct is to give care with dignity, kindness, and compassion. No nursing home can be successful without those key elements. I could write a book about the many professionals at Sunset Lake who are my heroes. I wish to thank the Social Workers, Nursing Department, Doctors, CNA's, Administration, Housekeeping, Maintenance, Kitchen, Transportation, Reception, Human resources, Rehab Department--- from the bottom of my heart: thank you, thank you for continuing to strive to give our loved ones the best care. AND to make sure that you give employment only to those who believe in giving care with dignity, kindness, respect, and compassion to our loved ones. GRATEFUL...

The staff here at Sunset Lake Health and Rehab is very caring, compassionate, and attentive. They…read moretruly treat residents with dignity, kindness and respect. The facility is clean comfortable and welcoming; the staff goes above and beyond to make sure residents feel safe and well cared for. Can't say enough good things about this facility.

Kind caring staff at all levels. Very clean and uplifting environment with excellent social…read moreactivities. Beautiful menu daily with many choices available. I am very impressed and very happy with the care my mother receives at VOTI.

Visited my grandmother here for a few days. They were amazingly supportive of her going above and…read morebeyond what I thought was required. Almost all were very personable and genuinely seem to care about their residents. Staff even accommodated a guest like me by providing a cot as well as letting me dine with her. Food was good too.

Stacey & Stephanie are two of the sweetest, loving, kind gals you'll ever have the pleasure of…read moreknowing. If you're looking for someone to care for your family member with compassion, respect, honesty, patience and love ... these girls are the ones to call. They will treat your loved one like they would their own family. They are simply the best.

From the owner: Sisters For Seniors In-Home Senior Care - Sisters for Seniors provides service in private homes,…read moreindependent and assisted living communities and rehabilitation centers. Our highly-qualified and compassionate caregivers are ready to help you or your loved one continue to thrive at home with the assistance they need relating to homemaker and companion services.

Great people and atmosphere. Truly live by their motto by loving, caring and serving.read more

I wish I could give ZERO stars because that is exactly what they deserve. Please do not even apply…read moreto this company, the calls, texts, and emails alone are borderline harassing, just overwhelming. First shift I booked and was "confirmed" with them, I showed up & the facility had never confirmed me and didn't have a need but I was allowed to stay for 3 hours because they felt bad that I had shown up, otherwise no compensation was arranged on Coastal's behalf. That was a horrible first impression, nevertheless, I said I'd try them again. Months later, I booked my 2nd shift with them & was "confirmed" (that word again). Made it to the facility an hour away from my home & the same thing happened! I called Coastal to find out where was I to go, Dan told me to just wait around until staff told me where to go & that 6 ppl from Coastal Care were in that facility this morning. The D.O.N. showed up, I was never confirmed, they hadn't even put me in the computer for a login to be able to work there and I was not allowed to stay at all. Called Coastal and Dan said they'd pay me for 1 hour for my time. ONE hour! $32. It took me that to even get there and another to get me home. PLEASE don't waste your time and gas with this company. There are SO many other staffing agencies to choose from, steer clear of Coastal Care Staffing unless you want your time wasted AND not valued at all!

Excellent service, always answers the phone 24 7. Great help when we needed someone for dad…read more Companion was very patient and compassionate.

I am disabled and a young minded senior, if not by body. I need to have a caregiver/housekeeper and…read morewas given workers from A Better Solution in Venice via another agency. I was sent one after another who were supposedly told my requests for service, such as: non-smokers, must like (service) dogs, food prep, cook, clean, laundry, get mail, vacuum & mop floors, assist w organization, carry in groceries & put them away. I had a list for them when they came each time, yet since they didn't take notes, I had to babysit them the whole shift! Each person I was sent, except for 2, obviously wanted to just sit, watch tv & keep a little old lady company and maybe make a sandwich - and when it was made clear they needed to work, they grudgingly did as little as possible and then quit. The two who actually did work as requested, were doing fine (except for my having to babysit them) for a few weeks, and they too started spending time on their phone, or spending a half hour before quitting to do their "paperwork" which takes 5 mins. When I nicely pointed out they were still on the clock, they became annoyed and soon quit. To top it off, the last one broke my new grabber, quit and the agency said they wouldn't send anyone else because she made up a lie about my having bed bugs!! Unreal!! My opinion & experience has been that they don't want to work, they just want to do the bare minimum and collect a paycheck.

My mother has been at this facility for over 2 years, and I'll say this: If you care for your loved…read moreones, don't take them here. If you want the more detailed version, see below. But as far as the main takeaways: *This place smells of urine, *There's not enough staff to give the care needed *They'll raise your rent without warning, *And the elevator (that's been an issue for 2-years) is still not fixed (which is why they're going up on the rent) *** The premises frequently smells of urine and other odors. The restroom by the dining area is terribly unkempt - regularly having feces in the toilet, urine on the floor, and what appears to be mold on the ceiling. And as mentioned earlier, the elevator frequently has issues. Hopefully you don't get stuck on a different floor and are forced to use the stairs. And that's not taking into account the care being provided. The staff is regularly unavailable, and it is very difficult to get in contact with the administrator. She appears to be really busy, because she always seems to be taking vacations. The nurses say they call, but there's never any answers or responses. There are 4-5 staff members overseeing over 100 residence. Do the math and tell me why you think families complain that it can take an hour for somebody's call lights to be answered. All this for what you're paying. Speaking of, they'll frequently raise your rent with little forewarning. And these increases don't seem to have credible reasons for their rise. Definitely not for the environment and care they promised. Again, for what they're asking for, this is not worth the rent (not even mentioning the rent increases). Just take it from me, you don't want your mother here.

Terrible experience led to removing my mother after two weeks. They failed to respond for 30-60…read moreminutes when summoned for help even after raising concerns with the facility manage. She vomited from the food and was sent to the hospital. She had to be removed for her safety two weeks short of the paid for in advance stay.

BrightStar Care team is great. We had a team of 2 caregivers over our 6-month period…read more Caregivers were capable, professional, reliable, knowledgeable, and patient. Both my pareby and our family had peace of mind knowing Dad cared for and safe. The admin team was super - easily accessible and always worked hard to accommodate our requests as quickly as possible as Dad's care needs changed over time Highly recommend

My family has been working with BrightStar for several months. Our son is mentally and physically…read moredisabled. It's hard to have confidence and trust in people that come into our home and replace us, even for a few hours. It's more difficult because of all the complications that our son has. We became connected with BrighStar and that has changed. At this time we are working with J.P. in Venice. It's very nice to walk out and know that Christopher is in good hands. Not only does J.P. like working with us, he likes working for Brightstar. He likes the team approach and the continuity of care that his company has in place. I heard him say this today and I knew he meant it. If an employee likes their company, that says a lot to me. Thanks, BrightStar!