Food is 3stars Open constrion in the ceiling going months in the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN read more

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I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where my sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie! read more

Beautiful community Pet friendly Close to Siesta Key Movie theater Game room Gym Art studio read more

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The country is currently locked down due to Coronavirus pandemic that is highest risk to seniors, yet this senior living has "Tours Today"? (see pic) I couldn't help but notice this sign outside daily since the National Emergency was declared two weeks ago. Their website states (as per gov order) that they have "Restricted visitors and non-essential health personnel from our communities, except in end of life situations or pursuant to the guidance of public health officials." Yet they continue to advertise tours. What's more important, $ or safety of residents? I can't speak for the condition of the facility itself because I didn't get past the sign out front before knowing this was not a place I want my loved one. read more

Brookdale Phillippi Creek - "Tours Today" during the Coronavirus pandemic national emergency. - Memory Care Near Me - Sarasota, Florida

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Wonderful staffing, good place to put your family. My mom is here and no complain

Great staff. Poor management. Sadly understaffed. Wish the management cared more about their employees and residents. So sad that the wonderful staff gets paid next to nothing while med techs and care givers are the ones actually caring for the residents. I feel the Brookdale facilities are only here to make a buck and not care for their employees or residents. read more

My mom has been here since 4/22. She is treated with kindness and they always respect her need for dignity. The caretakers have a difficult job however they are attentive and caring with her. The studio is the right size, the administrative staff are great, there are various nooks and quiet areas to relax and activities during the week. read more

Why would anyone say this is a good place. There is a resident that has had bedbug bites, a toe infection and has lost her sight in one eye all due to neglect care. This abuse and neglect are unacceptable in this nursing home or in any nursing home. Nothing is done to correct the care so now she can only see out of one eye. Please help the elders and NOT abuse them!!!! read more

The care my mom got here was great. Sadly she passed away but the love and respect we were shown during her passing was beyond remarkable. I couldn't have asked for a better send off for mom. Caregivers and residents all got in their goodbyes. There is no perfect community, I am sure. But when love, respect and good care is extended, there isn't much more you can ask for at the end of a parents life. read more

This is a wonderful community with caring staff. They go above and beyond to help. Lots of activities and bus trips. read more

Brookdale Phillippi Creek - Beautiful community! - Memory Care Near Me - Sarasota, Florida

I have full trust in the new Executive Director at this location. I have known Michael for several years where he had a similar role for a different company. My mother has been at that facility for several years. He made considerable improvements at that facility that directly improved the quality of care and well-being over everyone that lived there. He truly respected every person living there as well as the staff members. Michael respects the individual as well as bringing out the best in the staff. I am confident that you will soon see the full potential of Brookdale Phillippi Creek under his leadership. read more

BEWARE! If you have any concern for your loved one, do NOT send them here. Amidst my father being in hospice care and passing away, Brookdale caused more stress and put both my mom's and dad's health in absolute danger by mismanaging their medication. The executive director and nursing director will NOT help and avoid interacting with the families at all costs and now have to get attorneys involved. Managing medication should be the top priority and they cannot get it right. Again, do NOT send someone you care about here. I had to remove them, it's awful - and they will try and get you for every penny by always adding services that they don't even manage correctly. You have to fight tooth and nail to even get explanations on what the charges are on the bills. AVOID! AVOID! AVOID! read more

I have nothing but praise for Brookdale Phillippi Creek. My brother is thriving since moving in. He participates and enjoys the daily activities. His studio apartment is spacious and private. I am so appreciative of the excellent care he is receiving. read more