Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

I find that this community is truly a quality organization whose CEO has extensive experience in…read moreoperations. The managers are some of the best I have ever come across both from an experience level as well as personality and passion for the seniors. I wouldn't be worried about a reduction in staff at the top level as this is prudent business management during these fiscal times. My experience and the residents I know who have moved there in the last 6 months tell me they are extremely happy to live at Aviva. You have to be careful about all posts you read both positive and negative - always validate!

My mom lives in skilled nursing and she gets amazing care, everyone is so nice and the place is a…read moreclass act. Thank you

Beautiful state of the art facility. Staff is kind and accommodating and the other residents are a…read moreblast! 10/10 would recommend!

I was hired by the front manager and owner of this place. I was told I'd be making 14$ an hour. I…read morethen told him i had epilepsy and they unhired me. Think bout what kind of people do that before you leave your loved ones with them.

Inexperienced and incompetent management results in emotion-driven…read moredecisions (rather than logical/rational) that can endanger the welfare of their residents. I'll report healthcare violations with Florida's Agency for Healthcare Administration to request full investigations. The formal complaints may take time to appear on the AHCA website. Beware of this facility. There are many better options. Qualified and experienced management is paramount. This facility lacks both

Skip it. Very poor leadership, leading to largely untrained staff. They do not have "compassionate…read morecare" as their primary goal. A for profit business TFOH does not, will not live up to their promises. Your family member may not get the medicines they need each day, or the foods they need. Apts are not cleaned w regularity, the entire facility shows a very poorly cleaned environment, from pee-stained floors in the common bathrooms to carpet and upholstery soiling. All personal items--jewelry, clothing, food, art, are up for grabs. Take ur eye off them and they're gone. Theft of personal items is widespread. Food is terrible, staff is very poorly trained. Avoid this place ; it's among the worst of a bad lot.

We lost Mom a couple months ago, and she spent most of her last year with Tuscan Gardens. Mom…read morereceived outstanding care, from the front office sales force, the custodial and kitchen staff, and especially the nurses. People truly cared, and that will always mean a lot to me. A special shout out to Jessica Jayroe, who epitomized the service received. It didn't seem to matter what anyone's job description was, if help were needed, they saw it was provided.

After a long search, we finally found the perfect place for my mother-in-law…read more The assisted living facility she had been at--a large national chain--had steadily declined over the past five years. For the last two years, my wife and her sister visited numerous facilities, determined to find a place where their mom would truly be happy. But time after time, something was missing. Their mom was understandably reluctant to move. She had deep emotional ties to her apartment--it's where she had lived with her late husband, and leaving it felt like leaving part of him behind. Then they discovered Tuscan Gardens. From the moment they walked in, everything felt different. The staff was warm and welcoming. The community was immaculate, bright, and full of charm, with cozy nooks and inviting spaces around every corner. They spoke with residents who genuinely loved living there--and it showed. Still, the biggest test was introducing the idea to their mom. They brought her to visit... and she lit up. She loved it! The decision was made, and she moved in shortly after. Now? She's thriving. She has a big smile on her face every day. She's surrounded by friendly, caring staff in a beautiful, healthy environment. For our family, it's been a huge relief. We finally have peace of mind knowing she's not just "getting by" but actually enjoying her days. That confidence and comfort are priceless. A heartfelt thank you to everyone at Tuscan Gardens! And a special shoutout to Barb, the activities director--she's an absolute gem. Her energy and enthusiasm are contagious, and she takes the time to personally connect with each resident. We love watching her in action when we visit. :)

Do not use this company for your private duty needs. Do not recommend!! I don't trust themread more

Susan and her staff helped my mother transition from the hospital to her home after surgery. Since…read moreI was out of state, I needed someone to help care for her 12 hours/day. They cooked for her, helped her with bathing and took her out into the community when she was ready. The caretaker was like another daughter and I was so grateful to them since I couldn't be there!

SMH is where my dad went after a week long hospital stay. Wonderful caring staff. I highly recommendread more

The very best of care from the Therapists to nurses to CNA's…read more Have had a very bad experience with another place. This facility is top notch. Can't praise all aspects enough.

I love the Goldton! Between the food activities, swimming in the pool being able to go out into…read morethe community and enjoy all the attractions. The friendships made here are forever and it feels like family. It feels like home, and I would highly recommend the Golden to anyone who's considering independent, assisted living or memory care! Two thumbs up!

A great place. Caring and compassionate. Clean and safe. A very caring staff from top to bottom.read more