My best friend had a baby on 5/14, and while the nurses and doctors were incredibly sweet and…read morecaring, the cafeteria/food service experience unfortunately brought the morale down a bit. After just having a baby, the last thing a new mom should deal with is feeling like getting food is difficult or met with unnecessary pushback. We experienced some rudeness and unnecessary questioning when simply trying to order food, which felt disappointing during such an important and emotional time. The medical staff were amazing, but the food service side was definitely the downfall of the experience.

Everybody here is arrogant and the lack of understanding and respect for a patients well being is…read moreridiculous. Never have I felt so belittled, while seeking care for a family member. Their security is condescending, the staff at the desks seem to be too busy talking drama then to appoint someone anywhere. No help, No decency. If you need a place to get taken care of I would not recommend care from this joke of a staff at northwestern!!!

I took my father here to get an ultrasound on his legs to determine if the circulation of blood was…read morenormal. First of all the staff here were exceptional. The people at the front desk were polite and smiled as they told us where to go to get to radiology. The check-in desk at radiology had a very attentive person who was quick to welcome us and get the paperwork going. We were seen about 5 minutes after check-in and the staff in charge of setting up the testing were courteous to my father, who is hard-of-hearing. The procedure took about 1.5 hours and I was able to stay in an adjacent waiting room with a tv, which was perfect as my 3-year-old was with me. After the procedure, the nurses took us to the exit and were very complementary to my father, who fell asleep during the testing. We ended up eating at the cafeteria downstairs and left feeling positive about the entire experience.

I am considering an advanced directive so that I can specify that I do not want to be taken to this…read moreER again, no matter how serious the emergency. Everything was mishandled, from assessment to follow-up/primary care notification, to handling of personal data. I feel like this should not be a trauma center, as it does not triage trauma well

I had a day surgery here in March 2026, and it was my first visit to this hospital. I have never in…read moremy life had such a good experience in any medical facility, much less a hospital. Every single person I encountered along the way was super friendly, helpful, and kind. They explained every single step of the process in detail and were very quick and efficient. I left the hospital in very little pain and they followed up with me a couple days later to see how I was doing. I felt like the staff truly cared about my well being, and I can't recommend this hospital enough for a day surgery.

I can't say enough good things about the nursing staff. Between my husband, my mom and me all…read morehaving been GS patients in the last few years for various reasons , I was so impressed with the quality of care and the empathy from all the people we all interacted with. My only issue during the stays, and this can be worked around, was their food. Positively abysmal and not at all even healthy. Seems such a great hospital need to up their game in that department. But for the things that really matter in a hospital I felt like GS was stellar in every respect

Brevity is not my strong suit, but I'll do my best!…read more Truly terrible experience in the ER today with my four-month-old daughter and the nurse who assisted us (I unfortunately did not get his name- male, white, tall, blonde, forearm tattoos, possibly late 30's). Subjectivity obviously applies, and I also don't think this man meant to be intentionally harmful. But it's perhaps worse to claim ignorance as justification for clear misogyny. The complete lack of emotional intelligence was disheartening, to say the least. I was made to feel as if I were overwrought, overreacting, and an inconvenience. While I'm sure he doesn't remember the interaction this way, or possibly at all, ignorance should not excuse one's poor behavior. I suppose I'm naive to assume that such flagrant discrimination, unconscious or not, shouldn't remain prevalent or acceptable in the same way it was 80 years ago. We all have bad days at work, and that's okay. However, as an adult who presumably chose his career, this nurse should know, at the very least, how treat others with respect. I wonder if this interaction would have been even worse had I been a woman of color. Or how it might have differed had a male partner been there with me. Occurrences such as mine perpetuate distrust in regard to medical institutions. Hospitals are sought with the assumption that the expertise of a professional will be provided- that as the patient, you will be safely, kindly, and responsibly taken care of. But why should an institution be trusted, when it can't fulfill its basic community responsibilities or fundamental humanity? If given a choice, do not seek care here. ESPECIALLY if you have a child or infant. The aforementioned nurse also told me that I should've gone to the Huntley location, as Woodstock doesn't have a pediatric physician. If so, how would the public be expected to know this? Why would a hospital not be equipped to serve all ages in emergency situations? Frankly, if thats true, it's unacceptable, misleading, and irresponsible. We can do better, people!!

I visited the emergency room back in March 2025. The woman at the front desk was so incredibly kind…read moreto me. I am afraid of needles so when I was told I'd need an IV and to have blood drawn I started to cry. She went and got me a teddy bear to comfort me and I will cherish it forever it was an act of kindness that I was not expecting especially as an adult and it meant so much to me. I ended up needing emergency surgery and everyone else who helped me at this hospital was also very kind. I wish I had names but unfortunately I didn't catch anyone's before I was transported to a different hospital.

I've heard mixed reviews of Alexian Brothers over the years. I've visited people there but have…read morenever had to use their services. My wife had a bad case of the flu and we wound up at the ER late one night. She was seen almost immediately. The staff was pleasant and attentive. They listened, which I don't always see from hospital staff. The nurses were really wonderful - available and helpful. I can't entirely say the same about the staff doctor - I didn't get his name but he was a young guy who, while I'm sure is a very good doctor, didn't have the best bedside manner. And, when I had a question for him and couldn't get him to come to the room, I walked over to the desk where he was chatting about sports with others. When I tried to interrupt, he told me to wait and he'd see me when he was available. While I understand that everyone deserves a break now and again, being available for your patients is paramount. Clearly, not working and not being able to answer a simple question because you're talking about unimportant things is not what should be expected. Outside of my complaint about the doctor, we were very happy with how they treated us and cared for my wife. Of course, we have not seen the bill yet...

If you are in need of emergency medical care, I do not advise Alexian Brother hospital emergency…read moreroom! Worst experience of my life. I was afraid I was not going to come out alive. They will mix heart patients with heavy drug users. Security guards watching you. I was placed in a warm room, then remove to a room that felt like I was in a freezer ordered by the head nasty nurse. If you black don't go to Alexian Brothers Hospital. I started with a 140/80 blood pressure and discharge with a 189/90 blood pressure. I had to beg to please take out the needle still in my arm so I could at least put my coat on. Three blankets were not enough. I then realized I was in the room that the ambulance bring patients through double doors heavy with ice. Temperature about 10 degrees outside. I will NEVER, NEVER go back there again!

The wait time is horrendous. The staff is friendly. The billing is ridiculous, so be prepared to…read moreask if there's a charge for anything they recommend. I came in to get tested for a flu and they asked if I wanted some ibuprofen. I said sure and didn't think anything of it. Later I was billed $50 for "medication". I contested it, but they said that was part of my consent to be seen. I don't necessarily blame the staff, but I do question everything that is offered now. Glass of water? How much? Use the bathroom? How much? Are the masks complementary? Do I have to pay for the paper sheet that I sat on in the exam room? If it's not an emergency, I'd recommend you come here. You will be treated nicely and get into a room quickly, but after the initial vitals, prepare to wait. And buyer beware, make sure you don't accept any treatment without asking the cost. That said the quality of care was decent. The staff here are knowledgeable and friendly.

Dr Aquisa Abrar was ok, but the communication is off. I went and got lab work done and instead of…read morecalling me back with results I had to hawk them down and make an appointment to get the results. After my appointment her care team contacted me after the appointment. Medication wise, she's not registered so I had hawk them down again to get another nurse to send the medication, (she's aware of the issue as well). My final straw was I inbox them about medication needed and never got a respond and it's been over four days now. So, I switch providers that can communicate better.

BEWARE! IBJ| billing and Dr. Oryion coding on claims are the…read moreABSOLUTE worst, dishonest and deceitful company/Dr. ever! Be careful! They will provide braces, etc, have you electronically sign a doc; code the claim incorrectly so that your insurancel Medicare won't cover the item; and then bill you for it stating you signed a doc. Absolute FRAUD! They won't resubmit their claim properly to get paid because they want your $$$ without making any effort to correct their wrongs! Billing dept is full of complete incompetent fools who make no effort to help; take literally months to get back to you, with no accountability it rectification of THEIR errors! They are evil!!!

I was very impressed with my visit with Dr Oryhon. The staff was friendly and took time to spend…read morewith me and answer my questions. I have to say compared to another local ortho over the years who sold out and lost the importance of good bedside matter and most important caring for the patient. My experience with IBJ was OUTSTANDING! I would highly recommend Dr Oryhon and the IBJ team! Thank you!

Dr. O'Brien and Dr. Tjaden are absolutely amazing pediatricians. Both of them have great…read morepersonalities, great beside manners and truly care about their patients and their families. We have been part of this practice for 17 years and never have thought about leaving ever. I wish all doctors' offices were as kind, friendly and efficient as they are. It will be a sad day when my boys need to switch for pediatricians to family practices.

We love Dr. O' Brien. She is kind, relatable and knowledgeable! She has great bed side manner and…read moremy child loves her! We have had Dr tjaden once he seems nice. We have had Heather for sick visits. She isn't too friendly and is very quick. Pick Dr O brien if possible! :)

I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

The team of doctors, nurses, medical staff were amazing. They were right on time with everything -…read morekind, caring, nonjudgmental and really cared about me. The facility is super clean and organized. I would recommend this location to everyone. I felt very well taken care of and safe.

I brought my wife here for two procedures. If you are looking for a prime example of the healthcare…read moreindustry focusing on profits over patients, this is your place. All three doctors in today appear to be an hour and a half behind because they cannot keep up with all the appointments they are forced to schedule in a day. Makes me wonder how much quality is sacrificed. Iguess we will find out soon.