I am thankful for the healthcare professionals and care team at this location…read more From the registration staff, to technicians and medical professionals, even volunteers and security, I have typically had a positive experience. Only downside for me is the cost of care for tests, or things not covered by insurance. (Check out alternative places, like Bright Light Imaging for CT Scans or imaging). The halls and main spaces are kept clean and in order. I especially appreciate the staff in the Breast Care Center. They are very caring individuals. I also find it is a perk to have a nice Starbuck's in the lobby here too, so you can treat yourself to a hot or iced beverage after an appointment. And, this is your reminder ladies (and men) to practice self care and get checked regularly each year. You matter! And this is a nice place to go when care is needed.

My father, a 78-year-old patient, was brought to this ER following a fall at his rehab facility…read more His medical record clearly documented a tape allergy with a specific notation that tape causes skin tears. Despite this being visible in his chart, staff applied standard adhesive tape to his arm. When the bandage was later removed, it tore his skin open, leaving a wound that was still unhealed ten days later and caused him significant pain for several weeks. This was not an emergency situation. He was there for a head CT and was stable. There was no reason his allergy could not have been checked before tape was applied to his fragile, Prednisone-thinned skin. I filed a formal complaint and received a response acknowledging the issue and stating that staff had been educated on allergy documentation. An apology and a staff training do not undo the unnecessary pain this caused my father. Documented allergies exist for a reason. Patients and families should not have to fight to have them respected.

If you want a Hospital where one hand doesn't know what the other hand is doing, constant…read morebureaucratic bumbling, dangerous withholding of prescription medication due to dropped balls and night call nurses who keep you up by talking loud about their personal lives, this is the Hospital for you

Like an asylum from the 1930's…read more Dr. Shah is a quack. I have atypical Autism. He tried to diagnose me as psychotic. I don't even live in the state of Illinois, and he thought it was a good idea to keep me in the hospital for two weeks. His decision cost me my job. He also demanded that I start taking medicine that I didn't need and that essentially turned me into a nonverbal three-year-old. I am guessing he did this to stop me from complaining to authorities about him, but, unfortunately for him, I am in the process of filing a 10-page complaint with the Illinois state medical board. At discharge, he stole a prescription of Adderall from me and attempted to steal $700.00. I had to have a lawyer call and threaten to file a police report in order to have the money returned. I didn't get the medication back. I am guessing he took it, and I don't blame him, because he may need it worse than me. I am hoping that in doing so he was able to provide his other patients there with something other than the far-below substandard care that I received. Unless you want a nightmare horror movie experience, stay out of this hospital. It is the worst. Not only are the doctors ignorant about developmental disorders, but they actively abuse and take advantage of the vulnerable people who have them.

Went there for surgery on both my ankles at the same time…read more Let's start with the fact that I now have a copy of my medical records from my stay there. Upon reading them, it's clear that I'm lucky my surgeon knows left from right. He normally doesn't do surgery there and now I know why. My records have several notations stating that they were surgically removing hardware from my LEFT ankle - which they were actually removing it from my RIGHT ankle. And it states that they're installing hardware into my RIGHT ankle - which they were actually doing to my LEFT. In one notation it stated that they " were installing hardware into my right ankle. They were then going to remove hardware from my right ankle. " Wrong. Two lines later it states that they were installing hardware into to my left ankle. Reading these records made me wonder if they were at all coherent at the time they were recorded. This is a hospital. I would expect they would pay attention to those kinds of details especially when surgery is involved. To be clear my surgeon is wonderful and now I know why he doesn't normally operate at St Alexius. The first night I was there the nurse refused to give me my normal blood pressure medication. It was noted in my chart that I take it for a heart condition, and not high blood pressure. My regular cardiologist (who is in Naperville and specializes in my condition) told me that he doesn't care how low my blood pressure is, he wants it as low as it will go. It's to protect my aorta due to a genetic condition I have that killed my father. A condition that is noted on my chart. The nurse would not listen. She said my blood pressure was too low to give me the medication. I agreeed, and stated that if I didn't have this particular condition, I wouldn't need the medication. But I do have the condition and therefore my cardiologist wants my blood pressure as low as possible. She still refused. After complaining that she would be responsible if my aorta tore, she finally called the on-call doc. Again, though my condition is in noted in my chart, along with clearance from my cardiologist (who is the prescribing doctor), the on-call doc still refused to give me the medication. In the morning, I spoke with the day nurse who said she would ensure I got the medication that night. And finally I did. But a hospital that would allow me to go without a medication for a heart condition noted in my chart is clearly due a lack of knowledge, an assumption made, and a serious risk that could have resulted in dire consequences. The next night, a different night nurse refused to give me the Dilaudid pain medication I was on. Mind you, I just had 2 large screws removed from my fibula and tibia in my right ankle. And 4 screws drilled into my left ankle not even 36 hours prior. It was 10/10 pain. I felt like a bear was chewing my bones in both feet. I was in agony for hours, crying, and trying to breathe through the pain all night. The nurse finally offered me a Norco. I took it, desperate. It didn't even dull the pain. I asked for another and she refused. I was doubled over and nauseous from the pain all night. I never even got close to sleeping at all. When the morning nurse came in and saw me panting, exhausted and folded in half grabbing my bandaged ankles crying, she immediately ordered the Dilaudid. She was horrified that I had been in that condition all night long. It's clear the day nurses and doctors were much better trained, and cared more about their patients than the night shift. So a hospital that can't keep left from right straight, refused a prescribed heart medication for a condition noted in the chart, and a night shift that simply doesn't care that a patient is in agony is not a hospital I will return to. I advise you to go anywhere else you can. Worst experience I've had at a hospital.

I do not recommend Saba Kahn in cardiology. If you are considering being 'treated' by this…read moreindividual I would do more research and reconsider. I am happy to further explain if necessary. Feel free to send me a msg with any questions or concerns.

This review is a couple years late. But it just popped into my head, so figured I'd review now…read more It was around Feb. 2020. Which was near when Covid was becoming newsworthy. My wife had cancer and had been through 6 months of chemo, 1 month of daily radiation, as well as other treatments. This day she was having chest pain, and I insisted we go see what is happening. Turned out is was probably just anxiety. Anyways, I pulled up in front to let her out and park the car. But she told me to wait a minute. So of course I did. We sat for maybe 2 minutes in the car. Nobody around outside. No other cars. I just was seeing how she was, and persuading her to go get checked out. Then out walks a lady nurse. I'm thinking to myself, "good, maybe they will help persuade her to get checked out". Boy was I wrong! We were greeted with an angry, "What are you doing sitting here?" I said, "My wife has some chest pain and we are just getting ready to come in." Her response in a snarky tone was, "Well it's really weird you are just sitting out front like this!" I responded, "Well, we were deciding if it was needed to come in." Her response, "We can't help you, you need to go somewhere else!" It was a very weird experience. Thank God my wife was fine and it seems it was only anxiety or perhaps just something caused from her year of cancer treatments.

i went in to be seen and had plenty of cash as i am not currently insured. after finding that there…read morewas a 50% higher price to be seen that what i saw posted online i asked about that and was basically talked out of being seen by a secretary and she gave me a pamphlet for financial assistance. i never said i was poor or broke, i was upset at the lack of transparency and understanding and left. not going back again and really hope that this improves for others as im just hoping im ok at this point and have lost faith in the industry. honestly sad excuse for a medical center.

I just spoke with a gal named Farina in the CT scan department and she was so great, easing my mind…read moreabout a calcium scan I need. I don't want to have my head inside of it unless I have a drug first and this is like a donut where your head and feet are out. She told me Anna would be my tech and that she'll take great care of me. I'm so at ease now, thank you.

We get great care here and I love that we have had the same Dr Behnke for years. All health records…read moreare here in 1 place and the staff is super friendly and helpful! Front desk and appointment setters are excellent and get you in quickly when you're not feeling well!

I had a day surgery here in March 2026, and it was my first visit to this hospital. I have never in…read moremy life had such a good experience in any medical facility, much less a hospital. Every single person I encountered along the way was super friendly, helpful, and kind. They explained every single step of the process in detail and were very quick and efficient. I left the hospital in very little pain and they followed up with me a couple days later to see how I was doing. I felt like the staff truly cared about my well being, and I can't recommend this hospital enough for a day surgery.

I can't say enough good things about the nursing staff. Between my husband, my mom and me all…read morehaving been GS patients in the last few years for various reasons , I was so impressed with the quality of care and the empathy from all the people we all interacted with. My only issue during the stays, and this can be worked around, was their food. Positively abysmal and not at all even healthy. Seems such a great hospital need to up their game in that department. But for the things that really matter in a hospital I felt like GS was stellar in every respect

Since Endeavor bought Northwest Community Hospital some things have changed. Since the purchase,…read moreI've used their lab and their emergency room. There have really been no changes to their lab. You can walk in with lab orders and they will take you in the order of check-in time. Their phlebotomists are good, and results come in quickly. As for the ER, they seem to have a lower staffing level. I think part of this is I heard they are no longer a trauma center. If that is the case, I understand their reduction in staff. As with most ERs, wait times can be outrageous. I brought someone in who was in terrible pain - 10 out of 10 on their scale. How much pain you are in doesn't seem to matter in their triage. We waited a very long time before we were finally taken back. Once in an ER room, the service was outstanding. The quality of the nurses and the ER doctor were top notch. When we left, the medical issue was resolved, and although it is cliche, we had service with a smile. Aside from the wait time in the ER, Endeavor seems to have kept the quality of care up to par.

The Endeavor Health Northwest Community Hospital Breast Center is beautiful. Clean and…read morecomfortable. Staff is lovely. Quick appointments. Have you had your mammogram this year?

I have been trying to get into my portal for 3 days. They give me phone number that go nowhere…read more dont press for callback because they won't. sat on hold for 3 hours yesterday.Got 4 different people today and they all sent me to the same place.It's a joke.Not even going to talk about after surgery they dropped me on the floor.Or the critical care head nurse that screamed to everyone that I was an alchoholic.Should have called Hipa

Went to ER with severe pain and it was determined that I needed emergency surgery. I was told…read morethat surgery would happen that night however it was postponed until the next day at 10 am, then 2pm, then 3.30 pm, then 4.30 pm, then 5.30 pm, then 7.30 pm then it finally happened at 8.30 pm. A total of 7 delays. Not acceptable! I was sent home 2 days later. However they did not send me home with any medication for pain or infection. One day later I was back in the ER in severe pain. More scans, etc. A scolding from the surgeon for not taking the pain meds prescribed, which were never given to me! Another 3 days in the hospital. This time I did receive prescriptions. However, no one spoke to me about them and I was prescribed a medication that I have severe side effects from. If someone had spoken to me I could have avoided having to track down the doctor for a different medication. Communication people! My second admission was totally unnecessary and was totally the fault of the hospital. On a side note, the nurses were awesome. The rest, not at all.

Northwest Community Hospital has neonatologists from Lurie on call for higher-risk births such as…read morec-sections. While in the end my little one was just fine, it was reassuring to have him checked out by an expert. If there had been a problem, they have a neonatal intensive care unit (NICU) on site. They even have a a helipad for true emergencies that require services elsewhere.

A few days ago I delivered our daughter via c - section because she was born weeks early. She had…read moreto be admitted into the NICU. While here the doctors, nurses, and staff have been amazing. The level of care provided to her (and us) is above and beyond my expectations. Everyone is so caring and helpful. The doctors meet every few hours and discuss the improvements/risks of ech baby here. They ask parents if they'd like to sit in on the meetings. Every step and process is explained. While my daughter must continue to remain in the NICU I'm confident that she will receive the best possible care.

I got the call from my step brother, the rehab facility nurse at Pearl of Elk Grove had not gotten…read moreimportant instructions from the physician at Good Samaritan hospital who inserted my fathers gastric tube that feeding must be done with the patient at a 30 degree angle or food aspiration from regurgitation could be fatal. He died choking to death. I drove in from Milwaukee and came into Alexian Brothers Hospital through the wrong entrance, it's a lot bigger with different entrances than when I used to work on an ambulance decades ago. I came into the E.R. through a back way, noting the multiple signs warning everyone that aggressive behavior towards staff would not be tolerated. There were no obvious signs indicating where to check in, though I did come in the back way. There was no one in the window (picture a glass barrier like in a late night liquor store in a sketchy neighborhood) but a worker was having a long drawn out conversation with another woman that involved a lot of repetition. I asked a passing security officer where I should check in and he pointed to the empty reception window. The woman in conversation did turn out to be the one who was supposed to be the reception worker so when she returned I said "my father died, I think he's in room 9, may I go back there?" She didn't apologize for the wait, but the woman she was talking to offered her condolences (not a worker, either a patient or relative of a patient), and I was shown to a locked door and let in. Someone just inside that door pointed to a room directly across, I walked through the nurses station island to get there, the curtain was closed and inside my step brother and his wife were sitting crying next to my father's body. The litter on the floor suggested a full code was performed, as my father the former cardiologist would have wanted. I could tell by the medical litter they must have "done everything they could." Technically proficient. There was a cart with 6 cold cups of coffee, 6 plastic bottles of water, and some store bought cookies. Not sure if that was for us, or if there just wasn't room in the hallway and the cart was stored there. There wasn't much to say, it had been a tumultuous month of Dad struggling to not die in Good Sam hospital, a roller coaster of hope and despair leading to the debacle at the rehab hospital and then this quiet, lonely, grim scene. My step brother and his wife had to go pick up their young daughter from school and I was left alone with my father's body for a while. A long while. No one came to talk to me, not a nurse, not a physician, not a chaplain, not a social worker, not even a housekeeper. I have no idea who was with my father in the last two hours of his life, what they did exactly, what they thought, and of course none of those people had any interest in knowing anything about the human being who so recently occupied this body. Nobody had any interest in who I was sitting with this body. When my father was a physician, he felt it was an important role to comfort family when patients died. He used to moonlight at Jackson Park Hospital Emergency Room where I saw him do this with grace and empathy. As a medical professor he would teach his interns and residents at the University of Chicago and then Rush Presb St. Lukes how important it was to practice compassion and care for survivors when patients passed away. As an attending physician he always checked in on his patients whatever hospital they ended up in, whether he was on staff or not, and he often attended patients' funerals. When it came to his turn, medicine had become a corporate capitalist business devoid of humanity, he died very much alone. I contemplated this, also, very much alone. When I opened the curtain to leave, all eyes avoided me and I left without so much as a goodbye. From the bottom of my heart I wish that whole Emergency Room crew better when it's their turn.

Not very clean Shortage of nurses…read moreBilling department outsourced outside the US and they suck. Unfortunately it is the closest to my house and my PCP is associated with them. I like my PCP.