I've taken my elderly mother here 3 times and have always had great service and no waiting. I'm…read moresorry to hear others haven't experienced such service.

I absolutely LOVE this place. Everyone, nurses staff and doctors are so kind! I must say Dr Lisa is…read moremy favorite. She is as sweet and kind as she is gorgeous! She listens and takes her time with us. Thank GOD for this place and the people who work there. I LOVE you Dr Lisa more!

My sister went there for a cat bite and they did everything in a professional manner with…read moremedication and clear explanation of what she needed to do.. I have been there several times and they handled all the situations very well.

They dont understand how to enter into their system medicare crossover. They wanted me to pay $80…read moreout of good faith even though medicare is set up to send the bal to my secondary ins. My appt 940 by 1020 i told them forget it horrible service. There's an urgent care on every corner after reading the other reviews I can see why its only 2 or a 3 rating.

Today marked my second trip to Advocate Lutheran General Hospital, and unfortunately, my second…read moremajor billing issue. My first visit was with an oncologist, which was supposed to be billed through the Veterans Administration (VA). Even though staff interviewed me and took all my information, they mistakenly billed my personal insurance instead. I had to go to the billing center in person to fix it, where I met Jennifer E. She was fantastic--she listened, made a phone call, and corrected the setup for VA billing, assuring me it wouldn't happen again. However, I recently returned for a sleep study, and despite assurances that the billing was set up correctly, the exact same mistake happened again. I had to return to the billing center, but fortunately, Jennifer was there. Within minutes, she resolved everything. Jennifer E. seems to be the only person in that department who truly understands VA claims. She is so skilled that she should retrain the rest of the staff. Jennifer went out of her way twice to fix errors that other employees created in the system. While she provides a first-class experience, patients shouldn't have to repeatedly correct the hospital's mistakes.

My wife had surgery recently @ Lutheran General. After her surgery she was admitted to SICC this…read moreis a 6-bed unit that provides nursing care to wide scope of surgical and trauma intermediate care patients before they either go into a normal hospital patient room or are released. She was in this unit for just over 3 days after her surgery. The level of care in this unit is very impressive. I would like to especially note William & Doreen both were very hands on checking in my wife while she went through the recovery proce William, Doreen,

We had an excellent experience at urgent care in Park Ridge. I know I can sometimes provide a lot…read moreof details when explaining what's going on, but the doctor was patient and understanding. Rather than brushing off the symptoms he genuinely took our concerns seriously, and he carefully worked with us to find a solution. We are grateful for the care we received and would highly recommend this urgent care to other.

My personal feeling is that you are placing your health and well-being in jeopardy by using this…read morefacility. I have been there on two separate occasions, I found the nurses, and nurse practitioners to be accommodating but the protocols are unacceptable. I left a message at the location, I was seen at to arrange a call back I was under the impression that I would receive a call after the provider finished with the next patient. When I didn't hear back, I called the telephone number listed on Google. You speak with a robot by the name of Amelia who asks a series of questions to send you to the right location. I was referred to an incorrect location multiple times it was a Saturday and I knew I was running out of time if I was going to reach someone. I told the girl no matter how many times I dialed I was consistently referred to the wrong location. She said she couldn't help me. I said do I drive there to get someone to talk to me and she said that was an alternative. So I drove there, at which time the young lady at the reception desk didn't seem particularly interested in my problem. She accused me of yelling when in fact, I was simply angry and I told her I'm not yelling. I'm just angry at which time I began whispering. I am an 81 year -old stroke patient who has to use a walker. She told me to sit down. She was rude, condescending, and not the least bit interested in making me feel better. She was defensive and responsible for involving someone else sitting in the reception area in our conversation. A five-year-old child would have known enough to not have the conversation in an open reception area. I asked to speak to the building supervisor at which time she put me on the phone in the reception area with the supervisor. Once again, everyone in the reception area heard what was going on. The receptionist humiliated me, and exacerbated a sensitive situation . I would never put myself or a family member in that situation ever again. This is a caution to anyone using this urgent care center.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Staff was very nice and professional. I had the pleasure of meeting with Gabby, who made me feel at…read moreease, and was very easy to talk to. I appreciated the great service and level of comfort I felt. Would definitely come back if I need additional services.

I am a little surprised at all these negative reviews - maybe I just got lucky but I had a great…read moreexperience here. I know...who write 5 star reviews about an Urgent Care (one of the least happy places on earth)? Me...I guess. I had gone to another Urgent Care a couple days earlier and was told "you're fine, get some rest, etc etc". I got gradually worse over the next two days and decided I had to go see someone again since I was worried I'd have to go to the ER if I kept ignoring how I was feeling. I arrived at NCH Immediate Care at 4:30p and braced myself for a long wait based on the reviews (I get it, Urgent Care places are inherently unpredictable and I was fine waiting as long as I got to see someone and was properly diagnosed). However, I was called in about 15min, I saw a nurse immediately, and then I saw a doctor maybe 15min after that. He ordered a couple tests and a chest x-ray (and I thought to myself, crap...how long is it going to take to go see an x-ray tech). But, the tests were conducted within maybe 10min and the x-ray was done 5min after. I was SHOCKED at how quick everything went, how nice everyone was, and how THEY kept apologizing for keeping me waiting. They then apologized again for "making me wait" 15min for the x-ray to be processed and reviewed by the doctor (in my experience, full hospitals take at least this long, if not longer). End of the story - I was diagnosed with double pneumonia after the first Urgent Care missed it, and I probably would have had to go to the ER the next day if I didn't come here. The doctor seemed legitimately concerned and empathetic, he wrote me a couple prescriptions, gave me some tips, and told me to follow up with my primary since this was very serious. Fast forward 2 days later and I am already feeling a lot better, though I have another 5 days to go on my antibiotic treatment to be safe. I am grateful I came here and they literally may have saved me from a major medical emergency.

I Came for a pre employment screening I was told it would…read moretake a hour from start to finish this is not urgent care at the other care placthey have wait times on the monitors and actually work quickly it's been one hour I've been checked in Plus I was told i needed an appointment it looks like they take walk ins I hate waiting for long period of time I had planned my day to be here for a hour my mistake This place isn't like the other urgent care places they aren't organized seems like I've been waiting longer than the time

Think carefully before you enter this facility. We got a bill for $241 for nothing. No treatment…read morewas rendered and we didn't even get past the lobby.

Do not expect to see a physician when you go there, the sign on the building "Physicians Immediate…read moreCare" is a lie - there was no physicians on premises when I came there, only nurse practitioner. Gentleman at reception was very nice, polite and courteous, but the rest of the staff I encountered were arrogant and pushy. I left there after I was told that I won't be able to see a physician, and I have to explain all my complex medical problems to a nurse, and rely on her experience and education. Go there on your own risk and don't expect much.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

They are great with walk-ins and I was lucky today, no one else waiting for an appointment. They…read moreare really good at quality care and I've had nothing but good experiences here. The receptionist, the nurses and doctors here are top notch and you can expect nothing but superior service. One good tip that the receptionist gave me was to not come when they first open. She's like, people think that if you get there early, it won't be busy. That's totally the opposite and they are usually less busy late afternoon to really evening.

I could write a novel on my bad experiences with this office, so I'm going to save everyone the…read morepain and I'll stick to bullet points. I will give them credit though, they have completely mechanized the health care experience. Even their Doctors seem like robots. - After hours operators are rude. - Appointments aren't convenient to those who work a normal work day, I always have to use my time off for appointments. - Don't bother with the telephone scheduling line off the advocate website when finding another doctor. I was on the phone with them for over 30 minutes and they couldn't find an appointment after 5:00 on the weekdays or a weekend appointment with a female provider in the North side of Chicago area/Northwest Subs. -How could this office not take primary care checkups during the weekends?! -They do not respect patient privacy. I have been left in the room alone and a nurse left the screen open! I saw what other people came to see the doctor for- names and all,so I assume that the same was done for my information! If I was so inclined, I could have done some clicking around! - Plan on waiting in the lobby, on average for me it's a realistic 20 minutes. I was forgotten about once all together. - The Doctor only cares to get you in and out. On two occasions when I requested a longer visit to address concerns, I had 8 MINUTES with the doctor and no questions answered! - The nurse will ask you what you are here for and type it in the computer, but the doctor didn't address them. - I asked for a complete lab workup, and I guess that comes up to about 5 tests.. - I asked for the numbers from those tests and I have yet to receive them, it's been over a month. I'm sorry but "your labs are fine" relayed by god knows who doesn't work for me. I work for the VA and the care given to the patients exceeds this on a bad day by strides.

I can not even believe what I am reading right now…read more Dr. Dana Russo is my gynecologist and I am pretty picky person! I want everything to be 5 stars for me. And they are. I don't care how big office is and where is the desk. Who cares. I love how they greet me at the door and except me, I love my doctor who was with me my whole pregnancy and she IS THE BEST!! I had my baby with them and it was in best hospital EVER!!! If someone waits for little longer has to be exception, because during my pregnancy, which was more then 10 visits, 15 maybe, I waited just once for about 30 minutes and they told me at the front desk that Dr. is late, that I will wait 45 minutes. All other appointments I waited 5, maybe 10 minutes, max.

We've been going to Family Medical Associates for well over a decade, and we have seen each of the…read morecurrent doctors. Dr. Gillis is amazing, he takes plenty of time to explain things thoroughly and clearly has a wealth of knowledge. Dr. Bergeson is great, and Dr. Puls is efficient. He has a different personality. Some like it, some may not. The nurses and office staff are great, they always try to make our child feel happy and safe, though he's usually grumping at them over shots or whatever we were in there for that day. The phone system is different now, they have a triage option for calls needing same-day attention, and they also have options for routine appointments. I've had them call me back well after business hours for non-urgent matters, so I know they take their jobs seriously and they stay until every need has been met. Our family is completely satisfied with this practice and with their staff!

My family had been seeing Dr. Briggs for a couple of years. We liked his down to earth approach…read more I even recommended him to my parents, who then started to go to him. The one day my dad tried to schedule an appointment with Dr. Briggs and was told by the receptionist that Dr. Briggs had left the practice. He asked to see another doctor at the practice but was told that they were not taking any Medicare patients. Fast forward six months - my son's prescription needed to be refilled. Despite the fact that he had been on the medication for five years and had been prescribed the medication by a doctor in the office, they required that my healthy son come in for a consultation before they would refill the prescription. We switched practices. Fast forward to yesterday - against my advice my husband called to make an appointment for an annual physical with one of the doctors. He was told that he would need to schedule a consultation with one of the doctors before they would give him his annual. This place is a scam. They require two appointments to accomplish what should be done in one. Practices like theirs are a large part of what is wrong with health care in America.