Great inventory with a wide range of Product. Abdul was outstanding. He was very knowledgeable…read moreand expertly answered all my questions. He had very good customer focus and was concerned with addressing my individual needs and not just selling me a Power Chair. We explored several option and Abdul highlighted the difference so I could make an informed decision. He was very patient with me in demonstrating all the product features.

Steven came out on a service call for me. He was on time, extremely polite and very helpful…read moreexplaining certain things about my aging scooter and what repairs may need to be done.

Were very helpful in getting me a commode and wheelchair thru Medicare. About the only supply house…read morethat worked with Medicare. Great prompt service.

Order was wrong and products left in hall in plastic bag and bag broke - Lysol can sprayed the hall…read moreand all the products- I called to report this and was disappointed they did not offer to replace so I cancelled service

Bra didn't fit. Since what determined it was the wrong size was trying it on, that apparently meant…read moreI "wore" it so they wouldn't accept a return/exchange. Condescending rep. Terrible customer service.

Prism sent incorrect equipment or didn't send what I needed. It was a hassle every time I ordered…read moresomething. They billed Medicare and my supplement insurance for stuff I never ordered!! I finally gave up!! I am trying a new company called Adapt. My first order is missing the tubing I ordered! Finding a reputable company for CPAP equipment is difficult!!!

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

My experience with you has been wonderful. I am so grateful to Kasia Puchalski my representative,…read moreMaritza from the business office, Johnny, Jerry,and Maria from customer service. Kasia has been meticulous in her handling of my wheelchair needs. Working so closely with me and my doctors from Northwestern Memorial Hospital, and Blue Cross, Kasia was able to navigate us through a process that can oftentimes be grueling, in an expedient manner. Kasia then worked closely with Johnny to assess exactly what type chair would best suit my needs, from features to material for the seat to the color. All of time that Kasia spent with me was done to make sure that my wheelchair not only met all of physical requirements, comfortability needs, and she even helped me to pick a color that would be cool from a woman's perspective, I may be handicap but I still wanna look hip. Patients Choice was recommended at a time when I needed them most and they truly lived up those recommendations. Patients Choice saved me at a time when a company named Mobility Solutions negligently handled my wheelchair needs and left me for over a year in pain and extreme anxiety. What Mobility Solutions did to me, left me so damaged, broken, and frustrated after having already endured the pain of multiple amputations and a phenomenal number of surgeries that left me as a bilateral amputee. The severity of my depression was so horrible that besides seeing my psychologist and psychiatrist, I required Valium to help my anxiety, and moths of actively attending suicide groups at Northwestern because I felt defeated. I am so thankful that Patients Choice and Kasia were able to help p pick up all the pieces and make sure that I felt whole again. I may see my therapist for many years to deal with the loss of my legs but the fear of where I will sit comfortably and be able move safely in a power wheelchair has been taken care of by Patients Choice. I am so fortunate to have Patients Choice and Kasia working with me. I feel safe, protected, and more than anything I feel cared for like part of a family. They are experts at making everyone feel special, welcome, and they go above and beyond without asking for anything in return. ~ACE & BRUNO

Lori in DWF is amazing to work with! She introduced me to this company and I'm so glad she did. As…read morea PT, I'm looking for ways to get my patients the best equipment to meet their needs and want them to also not have to worry about the out of pocket or how much insurance will cover. This is where Lori and her team at patients choice come into play. They take care of everything and are such a pleasure to work with. I'm so grateful a company like this exists to help offload the time it would take me to address insurance coverage during my treatment sessions. I have no doubts when I get patients choice involved that it will get taken care of. Thank you Lori!!!

I usually like writing good reviews, but all I can say about my experience is that you research the…read morename before you do business. the delivery process was frustrating and late, the guy reschedules delivering twice then calls and rescheduled again till Sunday at his convenient time not my ( paying customer ) promised time. Product very used, smelly and worn out Velcro . I recommend picking up the rental and see for yourself whom you are dealing with. Prone has no company name or sign on the address unit, kind of weird set up. After experiencing Prone solutions, I found other reputable companies with nice clean products and big showrooms showing the products. I eventually purchased brand new products for less than what Prone would've charged for the length on my recovery time using their smelly heavily used product and frustrating service.

I needed face-down positioning equipment for a vitrectomy. My surgeon's office provided a few…read morebrochures of companies to contact. Two of them were out of State, where the equipment is shipped out, and then you are responsible for packing it up and sending it back. I chose Prone Solutions because 1) they are local, 2) the rates were competitive, and 3) I received hands-on instructions. Tom could not have been nicer as he set up everything for me and explained the entire process. I honestly could not have made it through my post-op without this valuable service. What a Godsend! I highly recommend Tom at Prone Solutions.

REVIEW DATE - 06/09/2008…read more Absolutely outstanding service. Got my powerchair from them right before my insurance cut off. I will be going back to get upgrades for my powerchair soon. They did the job right, now I need more stuff. So we will go the extra mile to use them for their Quality of service and Quality of product. Good first word in the name to have when you really have Quality services and products. A word of caution, the rehab guy can be a bit weird at times, and does not get things done very quickly but he does get them done and he gets them done right, sometimes takes a phone call to get gears rolling again. But in my case it was one phone call to check status and boom a few weeks later I have them knocking on the door with my powerchair. (Feb 14th presidents day 2008) Reason for repost - Account Transfer & Close (ATAC)

I'm so pisses off!!! My husband received a hospital bed from them 6 yrs ago and we needed the whole…read morebed replaced within the 2nd year because the handle broke and the railing kept falling. Then the remote control that makes the head and feet of the bed go up and down replaced 3 times. Now I tried to call them because the same things are happening but their number is disconnected. What am I supposed to do??? Quality Healthcare IL

Had them calibrate a CO2 incubator and it was such an easy process. They were quick at responding…read moreand quick to schedule. Service guy was friendly and helpful. Definitely going to use them again.