I have used Lifeway Mobility in the past to install a chair lift some 20 years ago. I was so…read moresatisfied with their product and service that I called them again when it was time to update. they did not disappoint. Eric and Tyrone together made the process as trouble free as I had hoped. they removed and hauled away the old lift and installed a new one within a couple of hours. Both men were pleasant and professional, took the time to answer any questions, and made the whole experience seem effortless.

The technicians who come out to the home are great. But the gentleman currently in charge of…read moreservice is very poor. A few years ago it was a woman who would always pick up the phone or call back promptly. The current person never picks up and never returns calls. Plus I'm still trying to figure out why I paid $400 for 30 minutes of preventative maintenance.

The men's Ralph Lauren department inside of Macy's at the shops in Palm Desert California has an…read moreexcellent team from the manager, Michael to Diane to Andrea and Jose.They do an excellent job of engaging with the customers that come in and they are very helpful and always recommending Clothing. That is amazing.

Nobody wants to have a stress fracture which requires "no weight bearing," but Choice Mobility made…read moremy life a lot easier. I rented a motorized wheelchair for home and a motorized scooter for school as an alternative to using crutches or a walker. The products were exactly as described and Art at Choice Mobility was awesome to work with. I hope I never see the place again but recommend it thoroughly and without reservation.

My mom needed a better bed after a mth between the hospital and rehab after a fall. I rented a full…read moreelectric half rail hospital bed. Delivery was quick and precise (was given an estimate), and bed is comfortable! Payment and delivery set up a breeze. Look nowhere else but Mark Drug Medical Supply!

An employee named Patrick was very abrupt, terse and rude…read more At a time when someone is in need of medical equipment, understanding, patience and professionalism is needed.

My experience with you has been wonderful. I am so grateful to Kasia Puchalski my representative,…read moreMaritza from the business office, Johnny, Jerry,and Maria from customer service. Kasia has been meticulous in her handling of my wheelchair needs. Working so closely with me and my doctors from Northwestern Memorial Hospital, and Blue Cross, Kasia was able to navigate us through a process that can oftentimes be grueling, in an expedient manner. Kasia then worked closely with Johnny to assess exactly what type chair would best suit my needs, from features to material for the seat to the color. All of time that Kasia spent with me was done to make sure that my wheelchair not only met all of physical requirements, comfortability needs, and she even helped me to pick a color that would be cool from a woman's perspective, I may be handicap but I still wanna look hip. Patients Choice was recommended at a time when I needed them most and they truly lived up those recommendations. Patients Choice saved me at a time when a company named Mobility Solutions negligently handled my wheelchair needs and left me for over a year in pain and extreme anxiety. What Mobility Solutions did to me, left me so damaged, broken, and frustrated after having already endured the pain of multiple amputations and a phenomenal number of surgeries that left me as a bilateral amputee. The severity of my depression was so horrible that besides seeing my psychologist and psychiatrist, I required Valium to help my anxiety, and moths of actively attending suicide groups at Northwestern because I felt defeated. I am so thankful that Patients Choice and Kasia were able to help p pick up all the pieces and make sure that I felt whole again. I may see my therapist for many years to deal with the loss of my legs but the fear of where I will sit comfortably and be able move safely in a power wheelchair has been taken care of by Patients Choice. I am so fortunate to have Patients Choice and Kasia working with me. I feel safe, protected, and more than anything I feel cared for like part of a family. They are experts at making everyone feel special, welcome, and they go above and beyond without asking for anything in return. ~ACE & BRUNO

Believe the many 1 star reviews and stay away from patients choice…read more There are better options (any option is better really). Our rep Andrea lost paperwork, missed appointments, wouldn't return calls. Tried to give them benefit of doubt - stuff happens but a completely unreasonable business to deal with. Finally gave up and went to another vendor. Never did get the wheelchair.

Man what a wonderful company!!!! I am from out of town and called them up to set up a scooter in…read moreShramsberg. They were great. I had an issue with a scooter very poor battery life. The owner came out on a weekend and took care of me. He was so nice got me the right scooter and I was set. That scooter was great and Amigo. Wow love Lang and the people there. O highly recommend them and will use them again.

Outstanding service for my parents. Would highly recommend them. Jacob was awesome to deal with.read more

We went to BVM because they took my mom's insurance. The saleswoman was helpful, we chose a walker,…read moreand she explained that she needed to get a prescription from the dr. That was the last I heard from her. I called twice and talked to someone different each time. They would check the records, find out that they had received info from the dr. but it wasn't complete, and we didn't hear anything back. I've stopped calling. My mom ordered something from Amazon.

i posted a review but kicked back. the site is also not good at all. customer service is the worst…read moreI have ever seen before.

I had a medical procedure Friday and needed medical assistance before my 10am appointment on sat. I…read morechecked the night before and again in the morning about their hours. I called and the hours said sat 9am open. I got up at 7:30 so to be there by 9. When I arrived a few minutes after 9 am the door was locked. I called three times and waited 30 minutes outside. I went to 10 appointment bleeding . I'll take my business elsewhere since they cannot hire people to open the shop.

From the owner: We are a family-owned business located in downtown Mount Prospect, Il. Being family-owned and…read moreoperated allows us to be more flexible with prices and service. Being in the home care field for more 15 years we've come to understand the needs of our older adults at their homes. We are here to help you stay at home be more safer and manageable for yourself and your loved ones. We are always more than happy to share what we've learned throughout the years. Walk-Ins welcomed!! No Appointment needed * Bedroom/Bathroom Safety * Diabetic Wear * Compression Stockings and support * Hand/Knee Braces * Patient Lifts (Hoyer)- Manual & Power * Lift Chairs/Recliners * Hospital Beds * Mobility- Wheelchairs** Knee Scooters** Rollator/ Walkers Crutches/Walking Canes & Accessories Power Scooters (** Rental and Purchase)

Wonderful customer service. I called to order a walker and was given all the information needed…read morefor my dr to write a prescription for the walker. I didn't have to pick it up. The walker was delivered to my home the next day and adjusted to my height and weight. Best Aid Medical Supply took care of submitting claim information to Medicare and supplemental insurance. They made everything so easy. Impressive.

Please be aware that there's no guarantee that the mobility vehicle that you thought you were…read morerenting will actually be available when you arrive for your pick up. The customer service at this location for rentals is terrible and the conflict resolution at the store level is zero. I would not recommend this location.

I recommend you be careful when you rent from here. They didn't give us reliable equipment. I got…read morestuck far away in another state with a van that had a bad strip and door / ramp that wouldn't work. Caused me to be a day delay from getting home. I'm pissed !! Then the battery had to be jumped when we got gas in Indiana. It was a nightmare. However, they did feel bad when I returned the van and compensated me tremendously; that made a big difference. Shows you they did care and were sorry for the convenience. .

I'm writing about the work Access Elevator performed at my 94-year-old father's home on Fulton…read moreBoulevard in Chicago. My father is a disabled veteran. Under a VA-funded project, Access Elevator was selected as the vendor to provide an accessibility porch and vertical platform lift (VPL) at his front entrance. According to the Better Business Bureau, Access Elevator has received multiple complaints in the past three years, with four complaints closed in the last 12 months. I am now submitting an additional complaint through BBB and posting this review because of what happened at my father's home: demolition of his only lawful front egress and the absence of stamped construction drawings or a City of Chicago structural/porch permit for the work. At the initial site visit, Access sales representative Aimee Ferrell measured the front entrance and recommended an oversized 42" x 60" lift. After about ten minutes of measurements, she acknowledged the "math" didn't really work with our existing stairs and egress but told me she would "make it work." At no point during that visit did she disclose that a smaller, compliant 36" x 48" Bruno VPL was available and could potentially meet both VA needs and City of Chicago egress requirements more safely. I later learned about that smaller option on my own. We were relying on Access, as a VA-approved vendor, to recommend a safe, code-compliant solution. I believe the failure to disclose the smaller lift option was a serious omission. In a later conference call, a senior representative, Frank Wasilewski, told us that "Chicago-stamped construction drawings" existed for the porch at our address and he would email those stamped drawings to me. Despite multiple follow-ups, no stamped architectural/engineering construction drawings have ever been provided to us for this job. On August 13, 2025 Access then proceeded to demolish the existing front porch and landing, which was my father's only lawful front egress. After demolition, we were left with a 5 foot trench and broken concrete at the front entrance, a 12 foot drop at the base of the steps, and no safe, code-compliant landing or guardrails. To my knowledge - and based on conversations with the City of Chicago Department of Buildings - only an elevator installation permit was pulled, not a structural/porch permit. We were never given stamped architectural/engineering drawings for the porch reconstruction. My father's only safe front entrance was demolished under a project where there was no structural/porch permit and no stamped A/E drawings in place for the framing and reconstruction of the egress. Access provided a small 8.5" x 11" sketch as part of the award packet. That sketch was not proportional to the porch framing that their carpenter (Daniel) actually began building on site. What was being framed did not match the dimensions or clearances implied by the sketch. A few days after demolition, an independent Illinois-licensed architect, Don Leone Jr., AIA, inspected the site. He told us that the project required stamped architectural/engineering drawings and a City of Chicago structural/porch permit, that the framing he observed would not meet City code or pass a Department of Buildings inspection, and that the job should not proceed without proper drawings, permits, and a compliant design. Shortly after the concerns were raised, Access withdrew from the project, after the porch had already been demolished and partially framed in a way the architect said was non-compliant. Access later informed us and the VA that the permits it had obtained were "cancelled and inactive" and that any new contractor would have to start over with new drawings and permits under their own license. At no point did Access restore a safe temporary egress for my 94-year-old father before walking away. My father was left with a damaged, unsafe entrance that caregivers and emergency responders had to navigate daily We relied on Access Elevator as a VA-approved accessibility vendor to (1) accurately disclose lift options and limitations, (2) obtain appropriate permits, (3) provide stamped, code-compliant drawings, and (4) ensure my father's only front egress was never left unsafe. Instead, we were left with a demolished entrance, no stamped drawings, no valid structural/porch permit, cancelled permits after demolition, and additional out-of-pocket costs for architectural review and site measurements to correct the plan. Because of the seriousness of this situation, OSHA issued a complaint and formally notified the VA of the life-safety hazards created by the demolition. Additional oversight reports focus primarily on the VA's management, but they all document the same factual sequence described in this review. What I want from Access: acknowledgment of what happened at my father's home and meaningful changes in how they handle projects where structural demolition, permits, and the safety of elderly or disabled customers are at stake.

David A. David came…read moreto my home today to work on the Stair Chair Lift. He was very professional and asked many questions, like how long we had been experiencing these issues. The problems we were having included a continuous beeping sound and the chair not moving at all, either with the remote or the hand leveler. David wanted to know how long the issue had been happening and when we received the chair. He identified the cause of the problem and fixed it. He arrived on time, cleaned up all debris before leaving, completed the necessary paperwork, and left the original copy for our records. The world needs more workers like David A.