My experience with you has been wonderful. I am so grateful to Kasia Puchalski my representative, Maritza from the business office, Johnny, Jerry,and Maria from customer service. Kasia has been meticulous in her handling of my wheelchair needs. Working so closely with me and my doctors from Northwestern Memorial Hospital, and Blue Cross, Kasia was able to navigate us through a process that can oftentimes be grueling, in an expedient manner. Kasia then worked closely with Johnny to assess exactly what type chair would best suit my needs, from features to material for the seat to the color. All of time that Kasia spent with me was done to make sure that my wheelchair not only met all of physical requirements, comfortability needs, and she even helped me to pick a color that would be cool from a woman's perspective, I may be handicap but I still wanna look hip. Patients Choice was recommended at a time when I needed them most and they truly lived up those recommendations. Patients Choice saved me at a time when a company named Mobility Solutions negligently handled my wheelchair needs and left me for over a year in pain and extreme anxiety. What Mobility Solutions did to me, left me so damaged, broken, and frustrated after having already endured the pain of multiple amputations and a phenomenal number of surgeries that left me as a bilateral amputee. The severity of my depression was so horrible that besides seeing my psychologist and psychiatrist, I required Valium to help my anxiety, and moths of actively attending suicide groups at Northwestern because I felt defeated. I am so thankful that Patients Choice and Kasia were able to help p pick up all the pieces and make sure that I felt whole again. I may see my therapist for many years to deal with the loss of my legs but the fear of where I will sit comfortably and be able move safely in a power wheelchair has been taken care of by Patients Choice. I am so fortunate to have Patients Choice and Kasia working with me. I feel safe, protected, and more than anything I feel cared for like part of a family. They are experts at making everyone feel special, welcome, and they go above and beyond without asking for anything in return. ~ACE & BRUNO read more

Patients Choice - Mobility Equipment Sales & Services Near Me - Rolling Meadows, Illinois

Lori in DWF is amazing to work with! She introduced me to this company and I'm so glad she did. As a PT, I'm looking for ways to get my patients the best equipment to meet their needs and want them to also not have to worry about the out of pocket or how much insurance will cover. This is where Lori and her team at patients choice come into play. They take care of everything and are such a pleasure to work with. I'm so grateful a company like this exists to help offload the time it would take me to address insurance coverage during my treatment sessions. I have no doubts when I get patients choice involved that it will get taken care of. Thank you Lori!!! read more

if I could rate this experience less than one I would. My mother received a loaner chair which is not appropriate for her body type. I have called multiple times I spoke with Stacy who is very condescending. She kept repeating that at least my mom received a loaner while I understand, she's lucky to get a loaner, It doesn't work for her. We have been waiting on parts for nearly 30 days. Without a proper chair my mom's ability to leave her assisted living to go out for the day has been impacted. Her chair was a lemon from the start & she deserves a new one if parts cannot be found. read more

I first called in JULY for a wheelchair repair and have called at least 4 times since then. I've been given all the following excuses for no response from the repair team: "the first customer service rep entered it incorrectly, " they have the wrong name listed" "they sent the request to the wrong doctor, " "there's been a problem with the repair group and they're behind." (Heard this one in July and September.) It's now the middle of SEPTEMBER and no one has contacted me to do a small repair on my father's wheelchair. Very disappointing! read more

My daughter power wheelchair is only 1 year old and has had numerous amounts of repairs. From her headrest fall off to motor repairs, armrests repairs, only to have the company take more than 2 months to complete a service call. read more

While my initial experience ( see my 1-star review below) was extremely frustrating, Julie looked into the problem and got someone out to look at the wheelchair within the week. A new part had to ordered and was delivered within 2 weeks just as the repairman had said it would. During both visits he was extremely polite and helpful. read more

If I am handed a Customer Service & Service Department card with a phone number or email address, I expect to be able to contact someone if I need service. This has not been the case with a wheelchair I purchased for my daughter. Only have had it for 2 1/2 months, and one of the brakes isn't working. Have tried to contact Patients Choice and left a message, and so far have been unsuccessful. Very frustrating. read more

I just wanted to express my gratitude for the exceptional assistance I experienced in helping my mom get a power chair. Their persistence to serve us truly paid off! Bringing a demo chair for her to try out in the comfort of our home was a game-changer for me; It made it easier to find the perfect fit for her needs. They made a significant impact on my mom's mobility/well-being and for that I am eternally grateful! read more

Ally B is the best to work with. Always has a positive and upbeat energy and super knowledgeable. My patients and I love working with her!

Cudos to Julie in customer service. She helped to expedite and pushed for a resolution. Mother-in-law is happy...I'm happy. Thank you. read more

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my mom's power wheelchair has been out of service for 3 weeks. I received a call finally on Thursday saying someone would be out on Friday to service her chair, no one came. I called Monday morning & was told the company only has one technician & he was out sick. THIS HORRIBLE customer service. My mom cannot walk and this company only has one technician??? INSANE read more

I would definitely recommend Patients Choice. Everyone has been extremely professional, prompt and kind. I've worked with Kasia, Paul and Larry as well as the phone customer service people and all interactions have been positive. One of the ladies who answers the phone after hours was noticeably excited for me when I got my wheelchair approval and told me how happy she was for me. All my follow up questions have been answered and I feel comfortable reaching out again in the future should anything come up. Again, I would highly recommend this company. read more

The power wheelchair and hospital bed were both put together incorrectly. We have been waiting since February for repairs/adjustments to the wheelchair- for a very ill patient, this is unacceptable. While I understand Covid has delayed many things, I cannot even get anyone at the company to call me back. Messages are ignored and I've been promised many return calls. They did however have the time to send an unexpected bill. They definitely aren't in the business of helping people. We had the chance to meet another DME provider at a rehab visit and there are definitely people out there who are knowledgeable and care! Pick another company. read more

As an occupational therapist for 33 yrs, I have worked with many different wheelchair companies when ordering custom wheelchairs for my patients. Vanessa Wolff, ATP at Patient's Choice in Colorado has been excellent to work with when assessing and ordering wheelchairs and accessories. I appreciate her timeliness, knowledge, and professionalism. I would highly recommend Patients Choice for patient's wheelchair needs. read more

Sophia N. at Patient's Choice have been very helpful and informative. She is concise and prompt to reply with any questions or concerns that may come up whether it may be a new or current referral. She is also pleasant to work with. Thank you Sophia for all your help! read more

I needed a wheel chair for my mother who was having surgery in early 2021. I was contacted by a wonderful rep, Dana. I have never met or talked to Dana, but she immediately engaged and put everything in place within hours on December 30th for a delivery on December 31st. Truly amazing! I highly recommend Dana to anyone who needs medical equipment. She goes above and beyond. The best customer service I have ever had, bar none! Thank you Dana!! read more

excellent company, friendly staff, knowledgeable about products they carry and more importantly product support post purchase is second to none (which is very important). pleased with their services read more

Did not listen to what our needs were for a wheel chair, than two months after receiving it we had problems and they never bothered to come and look at it. This is after our insurance paid $18,000 for it. Don't use these people read more

I would give them zero stars. DO NOT DEAL with this company PERIOD. The have no compassion or business integrity!!! I plan to report their poor service to Medicare. We have been without a wheelchair for a MS patient that cannot walk or transfer for over two weeks. They do not return phone calls no matter what you do. They came to repair the chair and it was drivable but needed some minor adjustments. They blew up the electrical components and left the chair inoperable and no estimated time to order the required replacement parts. When you call for a status you get voicemail and they do not promptly return phone calls. This is the first time I have written a complaint about a company but this one is so bad I need to do the responsible thing to ensure no other handicapped person ever has to deal with Patients Choice!!! read more

Does not stand up behind services. Very hard to get in touch with when called. Given run-a-round on why products failed after spending alot of money to get set up. read more

This business does not know the meaning of Customer Service. They seem to exist solely to deter business. The women in the office are rude, have sharp tongues and speak in a nasty cold tone. I was looking to buy a power chair/scooter and instead of jumping for a sale, the 'salesman' preferred to only deal by text message rather than phone and then couldn't reply in less than a week's time. It was so unbelievable no one would believe you.He was always sick or in the hospital. And while my part time work schedule offered some strains, salesmen will usually jump to accommodate. Keep away from this place read more

My father had to contact Medicare to complain about this company. Medicare said, they are committing fraud. My father will NEVER do business with this company again. read more

I an 72 yrs old and was prescribed a CPAP which Patient's Choice provided me via Medicare. The technician dropped off the machine, spent a few minutes showing us how to run it and promptly left. The mask they provided didn't fit well and after several attempts , I finally settled on the nasal canula. Their service is average. My biggest problem is their billing. I have been duplicate billed once. They also haven't billed me for supplies I've received. When we go to pick up new ones, they say you owe us $ xxx. I'd be happy to pay, just bill me. Weak operation. read more

Actually, it should be 0 stars. This is by far the worst DME vendor I have ever dealt with! The power chair that they gave me was a total lemon. Since they refused to take it back, and no other vendor would deal with it, I had to have the junkman come get it. I would not wish these people on even the nastiest of politicians who run for office! Certainly, PatientsChoice is NO CHOICE! read more

I would not recommend this company to anyone. The sales representatives are rude, non informative and condescending. You will wait weeks upon weeks for a returned phone call. And when you try to speak to upper management, they will disregard your messages and phone calls even more. We invested 6 months (after we were told the whole process 8-12 weeks) obtaining proper paper work for Medicare for a custom manual wheelchair. We were told that the patient was eligible for this chair and approval would be no issue. That was so far from the truth! 6 months invested, meanwhile the patient without a chair sitting in an uncomfortable, transport chair and at increased risk for pressure ulcers as they are wheelchair bound, we are told "Sorry, we can't get you the chair because our profit is too small!". After they wasted our time, they offered no solutions except to call another company. We were willing to pay cash for many upgrades! Now I'm forced to start the process all over with a young lady with disabilities who is suffering. I will definitely be contacting the ADA! Don't use for them for anything! read more