Had an amazing day with Jeff and Kyle! They answered all my questions and didn't force me to get something. I had my eye on that KTM 350 and they made it happen! Those dudes are dialed ! read more

AEO POWERSPORTS - KTM 350 SXF - Motorcycle Dealers Near Me - Murrieta, California

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not the best customer service here. My husband and I came in and were ignored by the girl working the front desk for almost 20 minutes . She was just rude and just sat on her phone and did nothing . We asked if we could have help in regards to a helmet and she said someone will be out in a minute. Took 10 minutes for a guy to come out and help us. read more

Won't honor the E-price their website quoted. Says it's wrong yet the website has quoted me the same price all week.

I came in today to buy a bike cash, because I recently sold my 2021 yz450f and I've been wanting a beta 450rx I was at the store for about 15 min nobody approached me to see if I needed assistance... I had to walk to one of the sales rep and you can tell he didn't want to be there. They have great inventory they need to focus more on customer service. The funny thing is that a Caucasian man walk in and they were helped first than me. I am native America I don't wanna think what I felt but just saying. I will take my business somewhere else. read more

AEO is great!!! Ray was super helpful. He took his time getting everything dialed in and provided a ton of info and advice. Definitely our go to bike shop in the feature! read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

I've been a customer here since they opened. Service here used to be a 5 star but has slowly gone down hill with the employee turn over rate. Everyone at the front counter is new and has no experience with motorcycles. I went in the shop today to pick up my $1500 part order already paid in full. The service manager comes out and says " hey you have an outstanding $600 tire invoice from January of this year. I'm not giving you these parts until it's paid". After arguing for 10 min that he's obviously wrong he comes back out with my paid in full receipt and says sorry my mistake. Our records haven't been updated. I found your payment in our system. I have never not made a payment that was due by myself and why would you wait 7 months to bring it to my attention? Get your house in order before you start blaming your customers for your mistakes. I will think twice before shipping here again. read more

I needed to pick up a tire for one of my dirt bikes and I got there at like 6:09. They close at 6:00 and they were like we're closed sorry. As I was walking out they said we can help you, but next time we close at 6:00pm. I get off work at 5:00pm, I was driving from Fallbrook to Temecula traffic is always bad around that time. Thank you for assisting me after hours! Nice and friendly service! read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

We came in before closing on a Saturday. Ray and Brian were excellent. They were very knowledgeable and informative, and we didn't feel rushed or pressured. The advice offered was helpful and insightful. We walked out excited with our son's birthday gift. We will definitely be back for future purchases. read more

Called around looking for a GasGas trials bike. They had lots of models in stock (other dealers had one or two, if any), and their price was significantly less than other dealers. The transaction was quick and painless. I'll be back... read more

AEO POWERSPORTS - Trials - Motorcycle Dealers Near Me - Murrieta, California

AEO is different than any other dealer. This may be a long review, but it's worth the time to read. I purchased a 22 Husqvarna fe350s last august and a Husqvarna fe501s two weeks ago. I've also used their parts department countless times, service department several times and in house suspension shop (REP) as well. Here's why I highly recommend them- 1. Salesperson Ray sold me both bikes. He was incredible and still is. The sales guys don't make commission so they don't pressure you. He made me feel like a family member from the very beginning. What stands out to me was AEO never raised their prices during Covid like everyone else. They also beat every other dealer's prices easily. Thanks Ray! 2. Parts- all the parts employees are cool and know their stuff. Every one of them are friendly and will work to get you what you need. Tyler, Ashley, and Jeff always go out of their way to say hi and help me out. Wade is always very helpful and gives me good advice when I ask. Prices are as low as it gets on most items. I buy everything from them, even gear. They also carry Klim gear which is a huge plus for me. 3. Service department- the service manager Tyler is an amazing guy. He always gets me in quick and every single job they've done has been flawless. I have full confidence that Tyler will take care of me right the first time. He's always friendly and says hi as well. I appreciate that. Last, I ALWAYS see them using torque wrenches! That's one of my pet peeves. 4. REP suspension- these guys are where it's at. I brought my forks and shock, they added compression to both forks, re-sprung and did a re-valve. I've had a lot of other shops do my suspension, but this is a whole new level. Everyone is friendly and will spend all the time needed to make it perfect for you. Couldn't be happier and the prices were excellent. Last, I enjoy going to AEO and even try and go once or twice a week. My wife thinks I'm crazy but I love this place like a second home. Thanks to everyone at AEO, I will definitely keep sending people your way! read more

AEO POWERSPORTS - Husqvarna fe350s and fe501s - Motorcycle Dealers Near Me - Murrieta, California

You should really approach your customers. Walked in expecting to buy a ktm 390 adv and walked out after nobody approached me. Plenty of places in the area to buy from. Won't be coming again read more

Huge shoutout to Taylor who went above and beyond to get my boy one of the KTM SX-E2's. He went out of his way to go directly to KTM HQ and grabbed it for me in time for Christmas. Super grateful for the service and will be returning for future bike purchases!! read more

AEO POWERSPORTS - KTM SX-E2 - Motorcycle Dealers Near Me - Murrieta, California

Recently had the pleasure to come in contact with Taylor at AEO. He went above and beyond to ensure that I had a great experience (Sam as well). Consumers can purchase anywhere they want nowadays, however these guys treat you like a person and not just another sale. I truly recommend anyone looking for a new motorcycle, parts, gear or service to give these guys a try. Thank you so much AEO and a special thanks to Taylor for making my purchase seamless. Ride safe everyone! read more

AEO POWERSPORTS - KTM 1290R Super Duke - Motorcycle Dealers Near Me - Murrieta, California

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Ray and the team at AEO Powersports are great once you get someone to talk to you. Admittedly, I didn't look like someone that was going to walk out with a motorcycle wearing flip flops and a t-shirt cut at the sleeves but once someone asked me if I needed help it was smooth sailing. They're not sales people, they're just riders looking to help out other riders. They don't ask a lot of questions to custom tailor a sale to your specific needs, which leads to a pressure free purchasing experience. If you have questions, have them loaded in your back pocket because otherwise they assume you know what you're looking for. I left a very happy man and the new owner of a Duke 890 in a single visit. At the time I didn't have my California endorsement to ride, but had 8 years of riding experience under my belt. I was underdressed and under licensed to ride the bike home so two of the gents helped me out. One rode the bike to my home and the other was their ride back to the shop. At delivery they were nice enough to explain things like the break in period and how to use the electronics. I also had some fit issues (jaw pain, pressure at the temples after more than 10 minutes of wear) with a helmet that I had purchased and they helped get me settled into a better fitting helmet. After getting some face time with the team, it feels like another place to hangout and talk bikes. Which was another cool thing, they carry electric bicycles along with their stock of KTM/Husq motorcycles. Would highly recommend. They've earned their 4.9 star rating on google and 4.5 on Yelp. read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

Horrible service nobody was helpful or wanted to help Store seemed on the racist side lady at cashier couldn't help me when I asked her she ignored me n then helped out another customer right after I asked for help I waited another 20 minutes n still didn't help me with my request So I just left and they probably still didn't even notice I left read more

I used to love going to this shop. I grew up going to a local shop in NorCal where parts guys didn't even need catalogs...you told them what you needed and they handed you the right part. It was rad. I found that service again at AEO years back! BUT In the last year, every time I go there I leave wondering why I went. Zero acknowledgment from staff. Zero help finding anything. When I hunted down everything I needed, I stood at the checkout while 4 employees ignored me holding hundreds of dollars in equipment. I had to ask if I could checkout...then still no greeting, no "did you find everything you need?". I needed an oil filter, but I was so over it, I went home and ordered it online. I hate leaving bad reviews but I'm doing it in hopes that this shop can care again. read more

Usually I try to fix my bike myself however, I have brought my bike in for three different repairs and every single time Brian has helped me out. Him and all the employees have been extremely approachable and are all passionate about their jobs and detail oriented. Every single time I've gotten my bike back it's been in great working condition and if any other problems arise after a repair, the mechanics willingly address them. I have a 2014 KTM 450 and it runs like a brand new bike now! Very fair priced for the high quality work they do! Thanks so much you guys read more

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Just picked up a new FE 501 and ray and the rest of the crew were super helpful and made the process as easy as you could ask for! Way better than 3 brothers! Highly recommend buying a bike from ray he will get you dialed in! read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

Went in to look at the Super73 electric bikes, was greeted right away by several of the team members. They happen to have the exact models (ZX & Z1) in the exact colors I wanted moonrock & blue. Both models were fairly priced so I bought them both. Team Member, Ashley & a guy with a beard were very helpful and provided plenty of information & professional service. I would highly recommend AEO Powersports & will definitely be back for more toys in the future. read more

Look at my smile, I do that once per year for a special occasion. AEO Powersports do not create problems, they solve them. Taylor is the best motorcycle dealer in a 100-mile radius from Los Angeles (probably even more). I got my 4th motorcycle 2022 Svartpilen 401, that was truly quick and easy buying experience. No bs, no wasted time. Highly recommended to all my friends and strangers. read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

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Ray was super easy to deal with made everything as easy and fast as possible to get me in and out of there. Only spent about 10 minutes in the office doing paperwork loaded up and was on my way. Best pricing on the Austrian brand bikes by far. Thanks again! read more

Best in the business right now, bought my bike there last year and the experience, deal and humans are best in class. Would highly recommend if you appreciate a relaxed atmosphere, best deals and humans that are knowledgeable about motorcycles and motorcycle equipment. read more

AEO POWERSPORTS - Enjoying the bike in Washington state at a friend's property. - Motorcycle Dealers Near Me - Murrieta, California

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Amazing KTM shop this place is amazing with great product line and friendly staff. Will def be my regular shop from now on. read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

Went in looking to purchase a bike. No one approached for 20 minutes, and didn't get any acknowledgement when walking up to staff, so I left. Would recommend going elsewhere. This story doesn't seem unique to myself either. read more

Stopped in this place today just to have a look before the weekend races for my daughter and being a completely new guy they sure did answer all my questions and didn't pressure me at all I will be back Monday! read more

Awesome at helping us get the exact parts we need for My sons bike. Super helpful and friendly. Great prices! read more

Absolutely horrible didn't call me back for an entire month. Customer service is very bad and didn't fix my super73. I had it there for 3 months and it never got fixed read more

I have to update this review. AEO responded very well and called with real care, sent me the registration and offered to make it up to me in multiple ways. read more

Once again, AEO delivered! Literally! My wife decided to surprise me for Christmas with a new KTM 300XC-W TPI dirt bike. Taylor not only gave her a hell of a deal, but had everything done in 20 minutes start to finish AND they delivered the bike so she could surprise me! They've recently expanded their store, with a huge sales floor and tons of bikes. I cannot say it enough, but if you're in the market for a new KTM, HUSQVARNA or GASGAS dirt bike or enduro, forget the other shops, come to AEO! If customer service is important to you and follow up support, this is the place for you. When my wife and kids came in, the immediately remembered her, even knew their names! To the team at AEO, thank you so much. Thank you for the great service, thank you for being family friendly, being knowledgeable in your craft and supporting your customers. You have customers for life from this household. read more

By far the most positive experience I've had as a lady rider at a motorcycle dealership. Bright and clean space with friendly and knowledgeable service staff. read more

AEO POWERSPORTS - Motorcycle Dealers Near Me - Murrieta, California

My father and I both drive the extra distance to AEO not only for their 5 star service, but because of their transparency. Brian in service and the rest of the staff are always amazing. Thank you AEO and you'll always have us coming back for a better experience! read more

Today was my first time going into AEO POWERSPORTS and they earned a primary customer. The service from the whole staff was completely unexpected! Most times I go into a Motorsports store the service is generally garbage, almost as if that's just how the industry is, yet AEO was different. I walked in to get my son a chest protector and jersey and gloves and while browsing around the staff went out of their way to just say Hi, what a concept! They brought my kids stickers as giveaways and as a father of 3 this makes little to no difference to the company to give away 5$ worth of stickers but it meant all the difference to my kids. They were knowledgeable and amazingly friendly and personable! I'd like to say thank you for the amazing buying experience and it's all because of Tyler, Thaddeus, Taryn, Wade and Ray! Thank you all! read more

I feel bad for the owner and we aren't ones to write poor reviews. My husband walked in yesterday around 11:30am to purchase a bike. After about 20 min of looking at bikes and waiting around for the employees to help him buy the one he wanted, he walked out. No other customers were in the store and the employees just didn't seem to care at all. read more

Won't get into the specific details of my purchase, but in comparison to other dealerships in the Greater LA area, AEO blew everyone out of the water across all aspects. Really had an awesome buyer experience and appreciate the team's customer centric approach. Thanks Taylor and team for getting me on my Husqvarna read more

Bike has been in service for repairs for about 2.5 months. Impossible to get a hold of anyone in service. Nobody will return my phone calls or give me any information on when my bike will be completed. Very unprofessional and extremely frustrating. Will never give them anymore of my business. read more

Been to this store numerous times and they aren't very polite here.None of the employees greet you ever or even acknowledge you are there.I called service line the other day to ask a question about software for my bike,service person was busy and the lady who answered the phone took my information and told me he will call me back....Never received a call back...Ended up driving to Poway Motorsports(even though I am local to Murrieta) and I tell you what a difference! Every person who worked there was greeting me and asking if I have any questions.Service guy jumped right in and found a software update for my bike and took the bike in the back and was finished in 5 minutes! It is kind of shame that AEO powersports lack customer service training,because it would be more convenient for me to go to my local store instead of driving and hour to Poway to get a good customer service. So far I wouldn't recommend this KTM dealer,hopefully they can change for better in the future. read more

The staff here is super friendly and helpful. The sales people dont work on commission and are there to get you the bike thats right for you. They dont add on any hidden fees or crazy dealer mark up. I am only coming here from now on. Ray in sales is awesome! read more

Waste of time coming here. They say one thing on the phone and another when you get there. Guy wanted me to leave my bike there for days just for a simple tire change is crazy. read more

Where to start , me and a couple buddies(Hispanic) went into the store tonight , drove about an hour away to check some gear and boots . We weren't greeted. Not one person said anything to us.hey can I you guys ? Or maybe how y'all doing tonight. Not a damn thing . Buddy mine ask the lady at the counter for a boot size , she said give her a second . A non Hispanic(white) couple walked up and went to the counter and the lady literally ignored us and start helping them. We stood there for about 10-15 mins, two other employees came out didn't even want to help us ! You guys need to get it together . It's 2021 still acting racist out here. read more

Had a great experience here today. Ray burgess is an amazing sales person and took the time to answer all my questions which led me to pull the trigger on getting a new bike! Ray came in on his day off and when the store closed to allow me to complete the purchase quickly. Highly recommend this place for all your Ktm ,gas gas, Husqvarna bike needs! read more