After almost 10 years of seeing this team, I would not recommend them…read more
In the last 6 months, I have been here 3 times, all indicating pain in my front teeth. The first, they did a cleaning and a filling, second, they did a crown replacement, and third, they found 2 fractures in my teeth where my pain was. I found Dr. Patel to have a lack of sympathy or interest in my care, and she rushed through both my procedures.
When Booshit was cleaning my teeth in the first visit, Dr. Patel even came in the room and told him to hurry. She came in, said my pain was probably due to gum disease and balked at the fact that I didn't want to replace my crown same day. She said it could crack any day (it didn't crack or cause me any issues but I went in and replaced a few months later anyways). After she was done with me, I saw her run out the front door, so apparently her break was more important than my appointment.
The second time, I got my crown replaced and I remember it being such a fast appointment that my I texted my friend that I was "shocked" that they got me in and out so quickly. During that visit, I mentioned the persistent pain and they took a quick xray and look (like less than 5 minutes) and they said it all looked good and to use a water floss. Then, I tried to use a coupon emailed to me by their team, and they told me it wasn't valid because of the fine print, but the fine print affirmed that the coupon was valid, so I asked them to re-read then they realized their mistake and honored it.
On the third visit, I came in and saw Tapasya Gurumurthy for pain and black lines on my teeth, but she did not give me a thorough evaluation. She looked at my teeth and let me know we'd have to start drilling to see if I need a root canal or an extraction on either or both of my fractured teeth. When I stopped her for questions, she seemed surprised that I didn't want her to continue.
I asked her to look at my previous xrays to see if she could see the fracture because I had pain for the last 6 months, she said since she did not perform my previous work, she couldn't review it. I asked her how long it would've taken for a severe fracture like this to develop, she said she couldn't speak on that either. When I asked her based on her experience if this would need likely a root canal or an extraction, she couldn't say. Her inability to answer my questions was confusing and concerning. At first, she said to come back to see Dr. Patel, then she came back and said to see the Endodontist as soon as possible. I asked for the next appointment and she said he only comes once a month so I'd have to wait another month (???). She seemed to want to tell me worst case scenario and just kept saying "We'll hope for the best". She scared me and caused a lot of anxiety over the last week.
During that 3rd appointment, when they gave me the cost estimate, I explained all of my concerns and frustrations above, with one of the staff even affirming she remembered the coupon issue. She was kind and took notes, and told me she'd have Dr. Patel reach out to me on Monday bc she was OOO at the time. It's now Wednesday and I haven't heard anything in email or by phone.
Had their staff taken my pain seriously and did thorough evaluations, maybe we could've prevented the fractures from becoming severe issues that required emergency care.
I saw a second opinion at a different practice 5 days later, who confirmed the severe fractures were severe enough to likely develop over months. He found the tooth growing behind one of the nearby teeth, and he was shocked that Stonecrest didn't explain this to me, or mention the risks of the condition during my 10 years there. He did a nerve test on my teeth and found that a root canal would likely be sufficient and explained the procedure fully to ease my fears. He also found 1-2 additional, minor, fillings that were not seen by Stonecrest. Stonecrest did not do a nerve test, did not look at the surrounding teeth, and refused to look at my previous work despite having the medical records readily available.
Going to another place reminded me that there are dentists who actually care about their patients.
