Max and Justin were extremely helpful, honest and professional. They worked in a timely manner. I greatly appreciate them explaining the issue and the process....TWO THUMBS UP from Ms. Brown read more

If you have a leak and are unable to locate it please make sure they preform a leak test. No leak test done until after our floor was dug up ( our home is on a concrete slab). But once the leak test was done and the leak was detected everything went smoothly; except the fact that we have a 2k bill for floor replacement. read more

This company is horrible!! Their technician was rude and incompetent and totally unprofessional!!! They came out and said duct work needed to be moved. We called an AC guy who said it could be fixed without moving. We exposed the leaking pipe and when their technician came back out he cut the water off then left without attempting to fix and didn't turn the water to the house back on. In fairness their service manager did call. the plumber we called after he left came out and said it's an easy fix without having to move ductwork. I will never use them again!!!!! if I could give them a zero I would. read more

I hired areo to clear a blockage in our sewer line. Unfortunately, the plumber did not fix the problem and never informed me that the issue remained unresolved. I only discovered this later when the problem persisted. Clear communication and effective service are the bare minimum one should expect from a professional plumbing company, and this experience fell far short. I would not recommend them based on this lack of transparency and failure to complete the job. read more

I called for service around 2:00 PM today and they fixed the busted pipe at my mom's house in NE Columbia by 3:30 PM. Now that's what I call responsive and efficient!!! They even gave her a senior citizen's discount. I highly recommend this business! read more

What a great company! A courteous and efficient service technician was dispatched to us the same morning we called! Bill had already anticipated our needs based on the phone call and was prepared to install a new kitchen faucet for us when he arrived. We were completely satisfied with his choice of faucet and even happier that we didn't need to wait for a return appointment. We will definitely call Aero Plumbing for all our plumbing needs and will ask for Bill!! read more

They sent a plumber out and I explain what was wrong he didn't even attempt to look nor explain anything. I had told him what the issue you was and he did nothing to check or tell me what the actual problem was. Horrible customer service. They told me it was be 45 dollars to come look at it and he said it would be 85 and didn't explain or say why. I would never use this company or recommend them to anyone!!! read more

Mike and his crew are the example of what consumers want in service and expertise. Their work was neat and exactly what we had in mind. They provided expertise in repiping our 70 year old home, allowing for the challenges of crawl space and older existing structures. They checked everything and made sure we were happy with the difference in having all new piping. They showed our home respect and were courteous and clearly honest in all they did, and we all shared the same goal of improvement. The price was reasonable and worth every penny for what we received. read more

Had main line clog at 8pm on Friday night. Aero advertises 24-hour service, so called them at 8:30pm. Was told technician would be dispatched & someone would be in touch with us. Still waiting at 11pm, so called Aero and was told that she could not get a technician out until the next morning. Aero never even bothered to call & let us know this. Very unprofessional & not reliable. read more

The most over-priced place I've ever worked with. $245 to install a faucet and I provided all materials except one cut-off valve. They got one star only because nothing has leaked. read more

Quality work and reasonable pricing. They charge the lowest dispatch fee than any other plumbing service I've ever used which is credited toward any repair or other service they complete. Honest and great customer service from the first call to work completion. I will never use anyone else. read more

Very reliable! Silas has come to our rescue twice now over the years and is very knowledgeable, professional, and efficient! Needed an emergency leak fixed this time during the Coronavirus pandemic...he showed up promptly and wearing a mask, which we really appreciated! Just glad they are working still and trying to stay safe during the health crisis! Ashley called thirty minutes ahead to let us know he was on the way...thanks, y'all! read more

We don't need a plumber very often thank heavens, but when we do, this is the one we call. We have had to call them several times for different things over the last several years and they have always come through for us. Yesterday, a new kitchen faucet was installed. Jon came on time, calling 20 minutes before he got here. The faucet install went better than expected and all I had to do was put items back under the sink. Jon wore a mask due to Covid which we really appreciated too. He even switched out the way the faucet, handle and soap dispenser were installed to make them more user friendly for us. Will we use them again, yes; will we recommend them to others, most definitely. read more

Simple toilet repair, but speedy, timely and very competent service (as it was last year when this same company had to replace my kitchen garbage disposal at very urgently.) I recommend them highly. read more

Very experienced plumbers. I was impressed with cost and quick response. Mike is very personable and always explains what the problem is when he does our work. They have been doing our plumbing for a long time! read more

This company was recently dispatched to my home via a home warranty company. Upon arrival they came to our front door and immediately informed us that our issue would not be covered by a home warranty. I let him know that I'd feel more comfortable with his explanation if he where to first at least inspect the issue. I proceeded to walk across the front yard approximately 70 yards to the area in question. The entire walk he continued with his narrative trying to justify his statement. When we got to the area and I began to explain the issue and how there were literally three separate waterlines within 6 inches of one another and showed him how the irrigation line was actually manifold to the different zones in the yard he was absolutely unreceptive. I further showed him how I could plug the effective line and still operate the sprinklet's proving the damage line was not involved with the sprinkler system. The entire time he would not cease in talking or listen. He continued to tell me how it wasn't covered but he was going to take care of me. I told him if it wasn't covered he could leave because I had no intentions of doing business with his company. Again, he would not stop talking and he wouldn't leave. He really thought we were somehow obligated to do business with him even though he wasn't going to honor the warranty from the company that directed him to our property. I ultimately had to get a little loud and forceful for him to leave. As he left he continued to run his mouth. At one point yelling I was only upset with him because I didn't understand plumbing. At that point I did reply that I did in fact own two different plumbing distributors in the past. It was overly obvious during this entire experience that this gentleman came to our home with no intentions of ever honoring the warranty but to charge us additionally for work he felt entitled to. I really didn't appreciate the smoke this fella was trying to blow up my tail. Out of principle I went back to the warranty company then ultimately had the work done elsewhere. Watch out for these fellas, not only were they dishonest but they weren't even believable in doing it. read more

We have been using Aero plumbing for 20plus years and have always been very satisfied with the professional workmanship of the plumbers, the polite and respectful service of the office staff, and the timeliness of the visits. read more

We had a plumbing ruture at the outlet of the water meter isn piping that the City had installed. Because it was on our side of the water meter the city told me to have a plumber fix the problem. I called Aero Plumbing and explaine our need for service soon. The Dispatcher called the plumber and called me back saying the pumber would come in the afternoon. She called again about noon and told me he had just left for our house. The plumber did an excellent job quickly and restored our water service. At my request he relocated the city installed box slightly to make the shut off valve reachable with a standard water cut off valve wrench. I watched his work and was impressed by the new modern system he used in the repair. I had none of the problems described by the first reviewer. read more

I want to leave a review because, My father called this company for an emergency pipe burst. The dispatcher was able to schedule an appointment for him and told him " Someone will call you within a 30 minute window of their arrival". This information was provided to him at 1:44pm and he had to work so I came to wait for them and I imagined I would wait a few hours however I never imagined waiting until 8pm. I called again after patiently waiting all day and there was a lady named Ann who answered she was sweet and explained I needed to speak to the Dispatcher, Rebecca. Rebecca called me and I was polite after explaining myself to her again, she offered no true customer service as a service provider. She failed to acknowledge the inconvenience the company has put us in, nor did she offer in grievance. I was not looking for a handout I am happy to pay full price for the service, I was just amazed at her being a representative of the company not having any respect or empathy for the position the company has placed us in. Instead she kept repeating herself saying " well I'm not in the office, I can't do that, I can only assume you didn't have an appointment". Whereas, we did we have the phone records to prove. Eventually, I told her I'm an intelligent woman I didn't need her belittling me by repeating herself over and over and over again. This must have truly upset her because she began to yell and say " well I don't need you, I don't need your business, I don't have to do this" . She was extremely disrespectful and completely out of line. I gave this company 1 star because I had to give it something to make this post, however I wold give it 0 if I could. Nonetheless, I am sure the service would have been great however, the customer service was non existent, was simply following up on an appointment the was never met. Rebecca was unreasonably disrespectful. I'd say think twice before going with this company. read more

Please don't ever use this company. We had a leaking tub faucet on a Saturday morning and called for service. We were told that there would be an $85 service fee per hour. When the service tech showed up about 3 hours later, he said that the cost would be $265 because they had a $185 flat fee on the weekend. We had an emergency situation with the water running constantly and heavily. I questioned the tech about the high cost, and he said that's just their rate. We had not been told this when we set up the service. He installed several small washers and finished in less than 20 minutes. I asked what the parts cost and he would only say that this was a flat fee charge. I'm sure the washers cost less than $5. We again expressed our dissatisfaction with the high cost,, and the tech said that we could have said no to the service. We had an emergency and had waited, and it was too late to start all over again. The tech made it clear that he was ticked. $265 for 20 minutes work and less than $5 for parts is in my opinion totally absurd. I will never use this company again, and I recommend you shouldn't either. read more