My family and I traveled using American Airlines. My husband booked our tickets online about two…read moremonths in advance. We arrived at the airport and went to the kiosk to check-in and check our bags. The people working at the luggage check-in were friendly and patient. After going through security we waited at our gate. The people that worked at the gate were friendly. We handed them our boarding passes, they scanned them and we were allowed on the plane. It was fairly quick. The plane was clean. The seats were typical. They feel small but they are comfortable enough. There is a tray table on the seat in front of you that you can use, a place you can hang your phone on the seat in front of you, and a charger port that you can attach your charging cable to to continue charging your phone while in flight. The people that worked flying to our destination and flying back home were friendly and did their jobs well catering to everyone. Overall I had a positive experience with American Airlines. From the check-in to the flight they had very friendly staff. I just wish the seats were a little more spacious.

If I could give American Airlines negative stars, I would…read more This was the worst travel experience I've ever had. I purchased a first-class ticket for a red-eye flight and received none of the basic amenities I expected: no water, no blanket, no food, and no in-flight entertainment. Even the seat pouch was torn, and my phone fell through it. The situation became much worse when my trip was delayed by 15 hours. I was traveling to attend a wedding, but I ended up stranded at Austin Airport with no hotel accommodation, refund, or meaningful support from the airline. To even communicate wiht representatives we had to stand in line for 4 freaking hours. After waiting and dealing with the uncertainty, I was forced to cancel my trip altogether and return home, missing the wedding entirely. For the price I paid and the level of service I received, this experience was completely unacceptable. I would not recommend American Airlines based on this experience.