This airport's review histogram is perfectly symmetrical, at this point, and crests at 3 stars. That's where I'm going to land in terms of a review ... at 3 stars. While I like Lisbon to the tune of MORE than 3 stars, this airport is largely utilitarian. The front of the airport and the tall atrium upon entry are nice enough, but then the airport sputters into long hallways and not very inspiring spaces. Many of the gates for medium-sized aircraft are in these squarish waiting lounges off a long corridor, which feel somewhat claustrophobic as a result of the stairs and ramp down into them and these areas could be more comfortable. However, it's not a really large airport, so it's not that overwhelming, Bathrooms are also cramped. The service from airport personnel can go from pleasant to aloof, and anywhere along that continuum. I have usually made the trip with only roll-aboard type luggage, but the few times I've checked luggage, it took a long time for the baggage to arrive to the baggage claim area and I don't know why. On one arrival, people were sighing, but the bags did arrive. The airport is fairly close to the center of the city, as the crow flies, unlike some other cities, such as Rome, whose international airport is far from the city center. The Metro now comes into the airport, using the Red Line which used to end its run at Oriente, location of the Parque das Nacoes. I had to check - this service began on July 17, 2002. For the longest time, these smaller beige Mercedes taxis used to zip back and forth between the center of Lisbon and the airport for fairly reasonable fares, so I wonder how the Metro has affected the taxi business in Lisbon. Checking in is also fairly easy and I haven't seen much in the way of long or slow moving queues. The weather at the airport always seems pleasant, especially in the summer, when the breeze coming off the very wide Rio Tejo (the Tagus River) keeps the airport area naturally air conditioned. So, mostly, it's an airport that serves its purpose and does not really impress, though Lisbon and its surrounding areas definitely do. read more

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Really was very pleased with this airport. Very modern with all of the amenities that you come to expect with a larger airport. There is free wifi throughout. Easy access via the trains and metro. Everyone was very friendly and helpful. Definitely will fly to or through the airport again. read more

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Landed in the Lisbon airport from Toronto. The customs were fairly quick, although there were only a few lines for international visitors. We weren't asked any questions at all, probably because we were the last ones in our tour to go through customs and they all understood that we were with the same group. Walking from the customs to the luggage was about 7 minutes. Our luggage actually came out pretty fast, but the rest of our tour's luggage came out closer to the end. There wasn't anything extremely memorable about this airport, though coming out of the gate, I noticed a big, bright opened shopping area. Everything else seemed pretty standard. read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

The airport is fine with decent selection of food once you make it inside the security checkpoint. We stayed in Portugal so did not connect through here. Overall, it was A-OK. Not a horrible disaster, not a spectacular experience. read more

It's dirty, the bathrooms suck and there aren't enough places to sit before you go through security or after. We had a 5 hour layover AND a plane delay- so we couldn't even get through security because we had to wait a couple of hours for our stupid Air Canada desk to open. We ended up camping out at Starbucks, which meant we had to buy stuff we didn't want- because there was NOWHERE to sit. The food choices are limited and not all that great. I hope I never have to come here again. read more

Great airport with very friendly and helpful staff, most of whom speak English which was a nice surprise b

BOTTOM LINE: The 80s are calling, and they want their paper boarding pass back. If you like waiting more than the average person, than the Lisbon airport is for you! From arrivals to departures, this chronically understaffed airport will meet, if not exceed, your expectations. First, upon arrival, despite what appeared to be at least 3 large flights arriving together and with well over 500 people queuing up at customs, airport officials were unable or unwilling to open up more than 6 non-EU counters. Coupled with inadequate air conditioning, I had a long and sweaty wait. What a great first impression for tourists. Upon departing, it appears that the airport doesn't have a unified electronic check-in process, online or by kiosk (i.e., some airlines do, while others don't). What this means, at least for Air Transat, is that you're FORCED to queue up for paper boarding passes at a very small number of counters. Fun times, if you have to catch up on your Tolstoy. Finally, when going through security, they only have one dedicated employee operating the luggage scanner AND inspecting you if you set off the metal detector, while a second employee to direct travelers through the metal detector. Of course, this idiotic division of labour is compounded by the fact that they don't talk to each other, and travelers are directed through the metal detector faster than the staff can scan their luggage. The result is a huge bottle neck of travelers waiting around for their carry-ons to be scanned because the same staff is preoccupied with inspecting the yahoos who forgot to remove their massive belts or steel-toed boots. In the end, the Lisbon airport is an embarrassingly inefficient international airport, even when compared to what is a pretty low standard (notwithstanding the gems in southeast Asia). As much as I enjoyed Lisbon, their airport gives me pause before I consider returning - traveling through other EU countries is way less painful. P.S. - Can't comment on the duty free because of the above-noted deficiencies almost made me miss my flight. No free wi-fi. Oh, it was pretty clean, so it's not all bad. read more

It's a nice airport but be sure to get there early so you are not lost in the long lines especially if you are flying United or air Canada the lines take for ever I between the staff chit chat while the passengers are anxious if they will miss their flight or not , no just saying just how it it is read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

Lines simply don't end if you are a non UE traveler. We stood in passport control over 1.5 hour. For a weekend from the UK this was so inefficient. If Portugal cannot welcome it's tourists it should put this picture of endless lines on the bro hire. Horrible. Never visit it again and certainly never buying a home here. It was on our plan... But not after today. read more

It's functional. There's something annoying about the whole suspense about telling you your terminal last minute though. My experience is reflective of flying through Iberia here and although it's a loads better than Madrid Airport, it lacks a bit of tweets that can be easily rectified. Rental Car companies are located on the side road upon entrance and they can be pretty cumbersome as well. Once you figure out your way around the loops, the pace works out for you. The taxi line might seem long but it moves extremely fast so don't let it intimidate you. The WiFi works halfway through the line so soak up those rays before they're gone. The good thing about this airport is that it's directly in the center of the city making it accessible to all barrios in Lisboa. read more

Two things will condition your experience: the day you're travelling and the terminal your flying from/into. If it's a busy day, security will be a mess. It's not a great experience on a normal day, but if a queue starts building up, it's hell. There isn't much room to prepare and tidy your things before getting to the actual belt with the trays and they don't seem to have a very efficient system in place to deal with priority passengers, such as people with disabilities. On the other hand, once you're through security, there's a lot of good shops you can visit while you wait and a good selection of cafes and restaurants. Relax... Or hurry, some of the gates are 15mins away and you need to make your way across the Duty Free Shop! Unless of course, you're flying from Terminal 2 (mostly low cost carriers use this terminal). If you didn't go straight there, you'll have to catch a crammed bus from Terminal 1 to Terminal 2. Once there you can check in any bags you may have and you'll go through security, where, invariably, the metal detector will sound off - it's nothing personal really. And after you've passed all this you will find... very few seats and even less options to eat or shop. There's basically a MacDonalds, two other cafes, a (fairly entertaining) Ale Hop store and a bookstore. Cross your fingers, you don't want to end up here with 5 other full flights and delays. Pro-tip for arrivals or departures: if you have an EU electronic passport, carry it with you. It'll allow you to use the scanning machines to go through passport control and possibly save you from wasting precious minutes standing in the queue. read more

Aeroporto de Lisboa - Pista no Terminal 2 - Airports Near Me - Lisbon, 11

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Yes. Best treatment and service by airport security, TSA, or whatever they are called at an airport. Ever. In life. I don't understand why the TSA/airport security people have to be super uptight in certain airports. Lighten the hell up. Yes, their job is serious. But guess what? So is mine. But you have to lighten up at times or else the seriousness will kill you, fast or slowly. It's possible to be lighthearted and, God forbid, be nice and have some fun at work. These workers here at Lisbon airport do just that. They don't need to intimidate to hide behind their insecure exterior. Hey, not sorry that I'm going Kanye West here on this review. When you keep your cool at your job and have confidence, yet know how to interact with people? Guess what, things go smoother. This is in most cases as long as someone is not threatening you. So boom, there you have it. Lisbon airport? Keep winning at being awesome, witty, charismatic, and friendly (yes, all of the following characteristics occurs in my interaction). That is all. read more

Whoa! The worst airport I've been to in a very long time. We dropped off a rental car and it took about 45 minutes to do the drop off! They need a system over haul and that would be putting it politely! The rental car drop off line is long because you are waiting for others to drop off their cars BUT ALSO because you are waiting for the cars in front of you that have been dropped off to get washed! NUTS! There are two terminals. Terminal 1 is civilized. Terminal 2 is a shack - make shift terminal. For food, there's a McDonald's, a nespresso place and a sandwich place. Bathrooms are limited and dirty. For a super baby friendly country, Lisbon airport is the least child friendly. To get to security in terminal 2, you have to take the escalator down. There is another security section for babies and those in wheel chairs as neither stroller or wheel chair fit through the barrier. However, only one adult can go with the baby through the special security line leaving one parent to mind the baby and unpack diaper bags and personal bags through security. It was a night mare. Good news is we survived! read more

Just stopped here for a transfer but I don't think I've ever been out of an airplane and through customs faster than I've been here. It's a super organized airport and HUGE you could probably get lost if you have no idea where you are going. They have a large selection of food if you're hungry and you can reach the gates pretty quickly. Although they do not provide you with your gate number until like 20 mins before your flight so you are sitting and waiting and looking at the screen until it pops up. A little nerve racking but I think it's something very European. read more

Easy to get away from and easy to get to. On the small side, easy to get around, can be heaving. Passport control was not too long a wait, and the shopping opportunities abound. There could be more food and drink vendors, but those that are there are all used to accommodating the crowds. read more

Lisbon international airport is beautiful, but can be confusing. Not all airplanes have assigned desks for check-ins so if you're on Monarch (for example) ask one of the workers to tell you where their check- in desk is located. The security is pretty efficient making the process quick. There's loads of stores and places to eat. The duty free store is huge and you can grab the typical alcohol and Portuguese wine. They also sell some Portuguese treats like pastel de nata. They sell a bod of 6 pastels for €9. You can practically go shopping for hours, but be careful and leave enough time to complete the immigration process especially if you are non- EU. The immigration queue for non-EU citizens cans be long. Once passed the immigration, the terminal has many stores and restaurants to eat in while you wait for your flight. Honestly, if you're non-EU, I'd go through immigration first and shop in the store terminal so you don't have to worry about it read more

Aeroporto de Lisboa - Airports Near Me - Lisbon, 11

I don't remember much about this airport, other than there's lots of walking! That's both arrivals and departures. They have a bunch of duty free shops as well, I didn't pay much attention to them, but plenty of options. security lines are very long, but efficient. Keep in mind that after security you have duty free.. .and then you have passport control... and then your gate. Don't go crazy shopping and get stuck in the passport security line. read more

A true horror. Not sufficient staff to guide to appropriate stations. Those needing wheel chairs or other assistance not cared for properly! Self-check-in machines do not always work. Long distances from security to some gates. read more

Nice airport. Everything is modern and new. Plenty of high end shops and duty free. But a word to the wise. HIDDEN SECRET! The waiting area is surrounded by shops and the teleprompters with gate information displaying the gate with only 20-30 minutes before flight departure times. This is a fatal design flaw because you find your specific gate number then have to go to customs and wait in line. Our flight was to leave at 12:45pm. Gate information showed at 12:05. Which creates a mob rushing to the gate to board, only to find customs and a long line. We got our gate time and got stuck in customs lines until 12:30. There were only 3 customs agents to serve 200-300 people. If two different flights gates are announced, that's 300 people going to customs to clog line at one time. Then upon arrival at the gate, British Airways had closed the door at 12:25. They would not hold the plane and left a lot of passengers behind. Had to rebook a new flight on another airline. Boo! Otherwise Lisbon and Portugal are amazing and I will return with this knowledge. This reveals BA's commitment to on-time records is more important than their customer service. The secret is to go to the gate terminal where your flight will be leaving and wait in that area. Not in the shopping area. read more

The queue for passport control was extraordinarily long for non EU citizens, taking approximately 1.5 hours to get through, which can be stressful if you have a tight connecting flight. Perhaps it's because I am American, but I was shocked with the amount of unattended luggage around the airport, it does not seem safe to have bags just laying around where strangers can put who knows what in them? I had a long layover and there weren't that many comfy options available in the terminal so I purchased a lounge pass which was a pretty good investment, the lounge is pretty simple but there was ample room to charge and shower up. The shopping and dining options are adequate. And the security staff was quite polite for security staff read more

I've flown into a lot of international airports. Lisbon is the worst, by far. After landing, you take a ten minute bus ride to the terminal. Driving to get to something efficient?? Not on your life. An hour winding your way through the line to go through phase one of customs. Despite an interminable line, many of their check-in booths weren't staffed. When you get to the sprawling baggage claim area, there are -- of course -- no signs telling you which arrival flights go with which baggage claim area. And pity anyone transferring to another international flight. They go thru this whole mess only to check in again. The only thing missing is a big sign saying, "Go away. We don't want people visiting!" read more

Being from Lisbon, I've been through this airport countless times It has evolved a lot over the years, for the better. Still there are a few areas of improvement Recommend to all that can checking in online... though the process has improved, the bag drop-off still gives me cold sweats Security is now in a wider, more efficient area, and if you're on a thought schedule, people are usually cool and let you through. If you're going to non-Schengen countries, make sure you have plenty of time to spare. The gates are on the northern end of T1, and there is the possibility of a queue at ID check (better have your passport with electronic chip; EU IDs also work) Food is obscenely expensive, so... pack something to snack on... Free WiFi usually works and there are charging stations in the main square. With the years we've been forced to go through duty-free, though that's not any different from other airports, like Brussels... There are more toilets in the northern area of the main square, recommend going the extra meters for faster and cleaner. Staff is usual helpful and courteous... do pay attention to your flight, there are no announcements for boarding, only final calls. TAP lounge is nice and has decent food and choice of reading read more

Had the worse experience at this airport. After my first layover from LAX to JFK then from JFK to here I had one more to get to Geneva. And getting through customs was just AWFUL. I couldn't believe that they only had like five people trying to get everyone by. KEEP IN MIND: they have these lines set up with signs that say "approx 1 hour wait here" then it goes down 45 minutes, 30 minutes, etc. so you know they KNOW bc they've had this set up for awhile to figure out the times. They then slowly started calling people who had flights at certain times. And I was like um, my flight is in LESS than an hour and I can't miss it. And they told me, no there's flights before you. I couldn't believe it. Once I FINALLY got through I had to run for it and I had to get through security first before finding what gate I needed to go to. And OF COURSE my gate happened to be ALL the way at the end of the terminal. It was absolutely ridiculous. Lisbon airport, PLEASE step it up for your customs and getting people by. It's just amazing how many open booths there was and felt sort of chaotic. read more

This is probably the worst organized airport in the world. There have multiple check in desks for multiple airlines with no signs to direct you. You have to go through boarding pass control before security and at security again then passport control after security; no signs to direct you on where to go to get to security or the boarding gates. They use electronic passports but only if you flew into Portugal, no where does it say that and you end up waiting in multiple long lines. The TAP employees are no help and will just tell you that they work for TAP and if your flight is on another airline then they cannot do anything and will walk away. The airport building itself is pretty run down, akin to a building in a third world country, expect overflowing trash, dirty bathrooms with no soap and debris on the floor, and trash. read more

I have always enjoyed the Lisbon Airport. Granted, because of the growth, they have had to extend a lot and this has led to long walks to get to the long-haul aircraft. But if you consider that it is practically a stone's throw from downtown Lisbon, I think they have managed quite well. So you are basically trading in a long walk for an expensive taxi ride, such as you would in Rome, London or Paris. The check-in area is usually a disaster, not sure if it is because I happen to leave in the early morning for the U.S. bound flights or if it is an ongoing thing. TAP and Ground Force handle most of the flights and they are either overworked or understaffed, leading to long lines. But at the end of the day, they somehow manage to pull it off - even though this doesn't make it less stressful for the passengers. I tend to cut it close, but my recommendation is to get there early. The food court has vastly improved over the past few years, and while slightly more expensive than outside it is not over priced. Most places serve tasty and good quality food. I imagine that at some point they will have to capitulate due to size constraints and build another airport across the river, which will really be bad. read more

One of the worst airport in Europe. So huge but dining options after the Gates are so limited. It doesn't even have an interactive map. Better eat before coming here. read more

Flown in here over the last 19 years a handful of times. Smells like a burning cigarette. Dated interior. Can't speak for passenger services but customs and baggage claim look awful. Not a fan of landing on these runways. Always super choppy. read more

What a pain in the a$$. Going through customs TWICE, then taking a bus to catch your plane. Ugh! And anything you require to take on your flight is going to be ridiculously overpriced. I'd rather fly out of Porto. read more

Finding an honest cab driver to get you anywhere, good luck. Fortunately the metro goes straight to Lisbon center. Poor signage can make it a confusing place to navigate. The majority of the employees are very nice, but during my second visit I ran into some extremely unhelpful, unpleasant people at the British Airways bag drop, and at the passport control entry. U.S. passports have an electronic chip. Use it and save time. read more

Nothing special about this airport, pretty basic. Few food places, a couple of bars for the international terminal and lots of duty free shopping. The lounge for business/first class, there is only one lounge is located before the passport control which doesn't make any sense. Sometimes the passport control lines can be quite long and you risk missing your flight if you spend too much time at the lounge specially that they do not have a Fast Track option. read more

I like that this airport only has two terminals. Terminal 1 is for international flights and terminal 2 is for domestic. My experience is only for terminal 2 and the car rental. Everyone at this airport is very friendly and Uber is able to come directly to the airport to pick up passengers. I recommend using Uber versus waiting for the bus. Yes, the bus is cheap but they literally wait until every seat is taken before they leave. I am usually in a hurry so sitting around waiting is not something I like to do. Going back to the airport security here is intense so leave plenty of time. The first check point you just scan your baording pass. If you have your pass on the phone make sure the settings are set to show a bright display or else it will not scan. Then you go through the typical security where they scan your bags and check your boarding pass. Note since it is just one terminal everyone is waiting here. It moves fairly quickly, but be sure to leave at least 30 minutes. After getting your bags checked you will walk through the duty free store...and your will is tested. How far can you walk without buying anything...thankfully my bag was heavy so I kept walking. At this point you are thinking now you can go to the gate? WRONG! As soon as you see signs for the gate there is another checkpoint. This one you have to scan your passport and then they take a picture. It's actually a really cool machine, but you should remove your glasses. Overall, I recommend having at least a two hour layover. With all the security checkpoints you nay miss the flight. read more

Great experience flying into this airport! The good: - passport control was quick and they had multiple service desks open - Starbucks right as you exit the arrival terminal - clear signage everywhere - bathrooms as soon as you exit your flight because...ya kno! - great selection of food - clear link to metro and it's very simple to take, with workers there to help you especially since many ppl take the metro into the city center The bad: - unfortunately not everyone speaks English, helps if you know a bit of portugese read more

I really enjoyed this airport. Aside from one of my travel buddies being pulled into a room for 6 hours because she was flagged by Interpol (turns out her passport had been stolen by identity fraud), the airport itself was great. Plenty of lounges, duty free shopping was stellar, and lots of shops and restaurants! There's Michael Korrs! Pandora (it's everywhere- run away!), plus lots of Euro brands like FNAC and Desigual. Duty free was spectacular: Stock up on Port, Ginja, Sardines- the specialties of Portugal. The quality was superb and the price was phenomenal! Enjoy your time in the Lisbon Airport! read more

This is such a clean and beautifu airport! And the people I've met so far are so incredibly nice!!! Or maybe I'm just delirious from lack of sleep. I think flying for 18+ hours really kills some brain cells. And it's super cold here... I think I'm dying. But overall, I'm excited as HECK! I've never been to Europe before and I am ready to have the time of my life!!!! Of course I'll many more exciting thugs to say about Portugal in the next few days... stay tuned friends :) read more

I flew into this airport on a Thursday night and flew out on a Sunday around noon. I didn't find the airport too difficult to navigate when I arrived. It was fairly easy to call an uber from the departures door (there is a small car park right outside departures). The airport wasn't too far from the city center; an uber on Thursday night cost me about 11€. The wifi worked well for me both times I was at the airport. I would allow for some extra time to check in when departing from this airport. We came here around 8:45 on Sunday morning when leaving Portugal; my flight to Madrid was at 11:30 AM and my friend's flight to Washington DC was at noon. My friend, checking in with United, was able to get her boarding pass in just a few minutes, but the Air Europa line was much longer and it was hard to tell my line and the Moroccan Air line apart. I wound up in the wrong line and had to go back to the end of the Air Europa queue, but thankfully we were early so it wasn't a big deal. In addition, at the security checkpoint, one of the passengers was trying to argue her way into being allowed to bring 2 large hairspray bottles onto the plane in her hand luggage. She was ultimately successful (I was extremely impressed), but the line was held up for several minutes while she argued with the airport staff, who didn't seem to be in any rush or offer to let the passengers behind her go to another line. Again, since I was so early for my flight, I found this to be more amusing than stressful, but I wouldn't have been very happy if I had been in a rush to catch a flight. My flight to Madrid was at a gate that wasn't attached to a plane; rather, we took a shuttle from the gate to the plane, so boarding started about an hour before take-off. However, the second batch of passengers arrived via a much later shuttle and boarded a few minutes before the scheduled take-off time, so I think they allow for some straggling. Overall, an okay airport, but I would definitely arrive early if flying out from here. read more

Lisbon airport is a mixed batch of good and superbly mediocre. In the course of a week, I had two layovers here. One was on a flight outbound from the EU and he other was inbound for an internal EU flight. The airport is not too large with only about 40 gates in the main terminal. On the international outbound flight, you are forced to pass through immigration on arrival to the airport and to wait in the international departure zone. Typically, this is the best part of any airport as it strives to get people to spend money. This was a stark exception and was really a two star experience at best. There were two small duty free shops and one very large sardines shop (actually). The sardine shop was probably the highlight of the waiting area. Most of it was just gates with nothing of note. Many of the gates were bus gates which is also disappointing. The return flight and the EU waiting area was much better but nothing extraordinary. Here there were a selection of restaurants with fairly reasonably priced food. We settled on one with an offer for a burger, fries, and a beer for €11 (not bad for an airport). Maybe I was just impressed because that is how much the beer alone would cost in a US airport. The food was fine. Overall, this would not be my first choice for a transit airport. read more

Probably the worst airport experience I've had. Temperatures inside were high and it was muggy. Lack of jetways and using one bus to load an A330 was a tedious and torturous process. As much as I loved vacation in Portugal , I think I'll just fly to Spain and drive to Portugal if I feel I have to visit again. read more

The airport before security checking is very confusing. There isn't clear navigation system to help you find your way especially if this is your fist time in the airport. I think locals and often travelers are used to is or more familiar but my friend, my boyfriend and I had a hard time finding our way with luggages. We all ran from one end to another trying to find where to go and being directed into wrong directions by people who work there. I believe that is the reason why each airline has an office window so you can go there and get help. Maybe it was just me being super stressed out about traveling, but I found the airport in the beginning super confused. Of course once you pass security checking, you totally forget about the stress when you walk through the duty free black hole! The only reason why I am giving 4 Stars to Aeroporto de Lisboa is because I love duty free goodies. This airport literally has the biggest "shopping mall" inside on your way from security checking to your gate. Be aware you can honestly lose track of time by being distracted. I have probably spend 45 minutes looking at perfumes, make up, food and wine before rushing to my flight which i almost missed. Its pretty dangerous zone, however on the bright side....if you are traveling in Lisbon or Porto and didn't have enough time to buy wine or gifts, you will find it here. I bought 2 bottles of wine for a price of one and i wish i bought more. read more

Location: About 10-15 minutes from the centre, if you get no traffic. My fare was less than 10€. To get into the city, I'd suggest the Aerobus - it'll cost you less than 4€ and drop you off in the centre. Just check the stops to make sure this option is convenient for you. The place: OK well, when I arrived, I stepped into what felt like a mall - brightly lit stores and everywhere and a massive food court. But to leave... a whole other story. I flew out of T2, and they've got a small duty-free, a McD's, Nespresso and a few shops. That area is basically one big gate with chairs. It's OK but not spectacular. read more

I wish I could give it 0 stars. Avoid this hellhole at all costs. I have never seen a more poorly designed and executed place. I waited 4 hours in passport check where someone fainted ans another group started a fist fight. I missed my flight because of how long it took. I ended up having to purchase a new flight because the wait to get rescheduled was 5 hours long. Everything that could have gone wrong did, with no help from staff to solve issues. I will never be setting foot in this place voluntarily ever again. read more