Bobby B was great during the process, thanks man! Will 100% be back. This is my second vehicle from…read morethem.

One of the worst service experiences I've had…read more I had an extremely disappointing and frustrating service experience at AutoNation Ford Katy (20777 Katy Fwy) that began on March 7, 2026 and took seven days to resolve due to repeated mistakes, lack of accountability, and unprofessional behavior from management. I brought my vehicle in for: * Oil change * Tire rotation * Windshield wiper rubber insert replacement only (not full blade replacement) Despite being very clear about the wiper request, I discovered immediately after leaving that my entire wiper blades had been replaced against my instructions. When I brought this to the attention of the service advisor (Randy), he appeared confused and dismissive. Only one of my original wiper blades could be located, and I was told the technician had already left for the day--suggesting my vehicle was rushed. No accountability was taken, and no solution was offered. Because AutoNation could not correct its own mistake, I had to go to Honda, where I was told I would need to buy new blades since one was missing. I had to rush back to AutoNation before closing just to retrieve the single blade that was found so I wouldn't have to buy two replacements. Shortly after leaving Honda, my tire pressure light came on, which was concerning given that a tire rotation and air check had supposedly been done. The next day, I discovered one valve cap was completely stuck, making it impossible to add air--confirming the service had not been properly completed and that no issue was disclosed. When I returned on Monday to request reimbursement for: 1. The wipers AutoNation incorrectly charged me for. 2. The replacement wiper I had to purchase due to their mistake. I encountered extremely rude and dismissive behavior from a manager named Don, who interrupted me, spoke condescendingly, and showed zero interest in resolving the issue. Although he acknowledged the stuck valve cap, he claimed they "didn't have the right size" to fix it--something Honda corrected immediately. Honda also washed my car, which AutoNation didn't do. Reimbursement was delayed and incorrect multiple times, and my name and address were misspelled on both the invoice and checks--showing sloppy handling of customer information. The only bright spot in this entire experience was Henry, another manager. Henry reviewed everything, immediately acknowledged the mistakes, corrected the reimbursements properly, took ownership of the situation, and followed through exactly as promised. He demonstrated genuine professionalism, accountability, and respect--something noticeably absent elsewhere during this ordeal. It is upsetting that a simple service visit escalated into a week-long issue because one manager refused to help. This location's lack of workmanship, professionalism, and accountability reflects very poorly on the AutoNation brand. I strongly urge corporate leadership to review management conduct and service procedures at this dealership. If not for Henry, this situation likely would not have been resolved at all.

On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones…read morewere accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance!

Predatory service charges. Lied to my mother taking her car…read morein for a service under warranty telling her she needed service at $700 for something she only needed regular maintenance on ($200). Other dealerships validated the over work estimate. Do not trust this location.

Be extremely cautious with this dealership. They utilize "bait-and-switch" tactics regarding…read morevehicle certifications. I purchased a $110,000 Range Rover here under the explicit requirement that it was Land Rover Certified Pre-Owned (CPO). It was marketed on their lot with "Certified" stickers and plates, yet I later discovered they quietly registered it as "AutoNation Certified" to avoid manufacturer-level coverage. This deception has left me with an $11,000 repair bill just months after purchase. When I confronted management, Sales Manager Chad responded with a dismissive, "gotcha" attitude that was entirely unprofessional. The epitome of a "used car salesman"! They rely on the Land Rover name to mask shady, "fine-print" sales tactics. Save yourself the headache and the money--take your business elsewhere.

West Houston Land Rover sent me an e-mail advertising a $99.95 price for a synthetic oil change…read more They actually charged $203.01.

Trusted and valued for auto purchases and service since 2005…read more Wouldn't consider going anywhere else for Toyota related item. Strong recommend.

I purchased a vehicle from this dealership, and the post-sale experience has been incredibly…read morefrustrating. They promised to handle all the necessary paperwork, but communication has been non-existent. Specifically, Celeste from the finance department personally assured me that she would call me to handle my temporary license plate, but she never did. To make matters worse, once my temporary tag expired, I called them to demand a solution, and they actually told me to just drive with the expired tag, which is completely illegal. It is highly irresponsible of them to put a customer at risk of getting ticketed or facing legal trouble with law enforcement. It is unacceptable that once the sale is finalized, they completely ignore you and give this kind of "advice." I absolutely do not recommend this place. Compré un vehículo en este concesionario y la experiencia postventa ha sido frustrante. Me prometieron que se encargarían de la documentación y los trámites correspondientes, pero la comunicación ha sido nula. En específico, la financista Celeste se comprometió personalmente a llamarme para resolver lo de mi chapa (placa) temporal, pero nunca lo hizo. Lo peor de todo es que, una vez que se venció mi placa temporal, los llamé para exigir una solución y su respuesta fue decirme que manejara con la chapa vencida, lo cual es completamente ilegal. Es una total irresponsabilidad que pongan en riesgo al cliente de recibir una multa o tener problemas con la policía. Es inaceptable que una vez que cierran la venta, se desentiendan por completo y den este tipo de "soluciones". No recomiendo este lugar para nada.

We had a wonderful experience with Omar at BMW West Houston! My husband and I initially visited…read morejust to browse, and we returned a week later to purchase. Omar treated us with the utmost respect and patience - from our initial visit to our inquiries via text/phone, and through closing - I cannot say enough positive things. Omar was extremely knowledgeable about the entire BMW line and was able to highlight pros to similar makes/models in a way that felt genuine and not pushy. Our final signing was also a breeze! We were in and out within an hour - Omar was ready, the paperwork was prepared, and the car waiting in the showroom with a gorgeous presentation. Omar really made the difference with us purchasing from BMW West Houston and we couldn't be happier!

I am extremely disappointed with my experience at BMW of West Houston and would strongly caution…read moreconsumers to thoroughly document every aspect of their transaction. My concerns are: 1. Communication and follow-through from dealership leadership, including General Manager Charles Cannon, were significantly lacking. Calls and requests for updates were not responded to in a timely manner, if at all. 2. The dealership completed the sales process and executed documentation on the vehicle purchase, only to later attempt to unwind or materially alter the transaction while attributing the issue to the lender. From my perspective, the dealership's internal handling errors became mine, the customer's burden after the deal had already been represented as complete. 3. Pricing transparency was a recurring concern. Advertised pricing and actual deal structure did not consistently align, and responsibility was frequently attributed to third parties or external circumstances during negotiations. (super ugliness) 4. Vehicles that had already been sold or otherwise unavailable continued appearing online during the process, which created confusion regarding actual inventory availability. 5. The sales and finance process felt unnecessarily high-pressure. After extensive effort to finalize the purchase, the dealership later attempted to revisit material components of the transaction rather than standing behind the deal structure originally presented. 6. Specific personnel involved in my transaction included salesperson Marvin Barahona-Sanchez and finance representative Shady Yauhari Souky. My experience with the handling and communication throughout the process was extremely frustrating and contributed significantly to the overall negative experience. Additionally, the vehicle itself did not appear fully retail-ready at the time of sale and reportedly required substantial detailing preparation before delivery. (2 hours) Consumers considering this dealership should carefully review all documentation, financing terms, pricing details, and delivery conditions before completing a transaction.

I always have auto insurance. My vehicle had a really bad flat tire with a bent rim. my vehicle was…read moretowed to this location by sugar land green towing from Walmart 290 & W Tidwell address 13484 Northwest Fwy Houston, TX 77040 United States. Auto Nation Chrysler Dodge Jeep RAM Katy address is 21777 Katy Fwy Katy, TX 77450 United States are the most beautiful car lot with the poorest management and most unprofessional sales consultants with the exception of my sales consultant named Corey Jones. After returning the day after my first visit; one of the sales consultants explained to me that they do not keep anybody's personal information and that my credit application was shredded. After filling out a second one perfectly and asking the finance manager for a copy of my own information before exiting the sales building to return to the service side of the Auto-Nation the finance manager asked me rudely to never return to the sales building. ~Jacob Cantu, Salespeople WILL NOT RETURN FOR BUSINESS.

Sell your Jeep here if you want them to deduct $1,000 for a cracked windshield and claim that's how…read moremuch it costs . They would have gotten my future business, absolutely NOT after this experience.

Another great CarMax experience! This is our 6th CarMax family purchase and everything was as…read moregood as expected. We had the vehicle shipped (from a further distance than usual), and had a bit of a delay. The trade in offer expired during that time but CarMax honored the original (higher) offer. Diego Orozco was very professional and followed up promptly when we had post purchase questions. Next time I need a vehicle, I will definitely be looking to CarMax for my car!

HI KATY COMMUNITY ALERT!! I suggest you do not dare to come this location where staff especially…read morecashier or accounting or customer service are most the time or their personal phone or sleepy...... you will loose your precious time and money. This was my 1st time experience with this organization where they wasted my several hours and went their 5 times due to misguided by a several representative!! I will never go back this location where people are asleep during their work!!

Thank you Syed, great service and we love our new car. You made buying this a great experience!read more

Extremely Disappointed - Would Not Recommend Land Rover West Houston…read more If you're considering purchasing a vehicle from Land Rover West Houston -- especially remotely -- I urge you to think twice. My experience purchasing a 2018 Cadillac Escalade has been nothing short of frustrating, and unprofessional. I bought the vehicle sight unseen after placing my trust in their sales associate, David Hudzietz , who was very helpful and provided detailed photos of the vehicle and assured me the Escalade was in good condition. I specifically asked to be informed of any cosmetic or mechanical issues, including paint, trim, and overall drivability. I purchased the vehicle and had it delivered to Colorado. As soon as I drove the vehicle, I noticed that it had a loud knocking noise coming from the undercarriage (which I immediately documented and shared in a video) and two cracks in the windshield -- both of which were never disclosed. These are not small details. I raised my concerns in a detailed email that was forwarded to the management team Chad Tatum & Daniel Gonzalez by my sales representative. Nearly two weeks later, I have received no follow-up, no acknowledgment, and no attempt at resolution. Instead, I saw a dismissive internal response from the salesman claiming there were "no cracks in the windshield," as if I was making this up -- despite clear photographic evidence and firsthand observation upon delivery. My sales representative assumed it must've happened during the shipping to Colorado. Regardless of when it happened, it should be addressed and taken care of. This dealership was happy to sell me a car, but disappeared the moment a problem arose. That's not just poor customer service -- it's a breach of trust and a complete failure of responsibility. I expected more from a luxury car dealership. If you value transparency, communication, and basic customer care, avoid Land Rover West Houston.

Recently bought a new 2026 WRX from this dealership and had a great experience working with Steven…read more From the first online inquiry, he was very straightforward without any of the extra fluff or sugarcoating you may get with other dealerships. We were able to negotiate a final OTD price along with a very close offer on the old Subaru we were trading in before every arriving at the dealership. Negotiations on the trade-in went fairly smooth as well once we got to the dealership to finalize everything. If you're in the market for a new Subaru, I would highly suggest checking this dealership out and working with Steven. Thanks again!!

By Far the worst customer service ever, Was completely taken advantage of because I was 19 at the…read moretime buying my first car and knew nothing about cars and how buying a car would work. When I tried to cancel my Warranty and gap after getting another car somewhere else they told me I had to fully pay off my car before I could proceed (i traded it in) so I had the car salesman call himself to talk to them and they hung up on him multiple times when he told them they were trying to screw me over and then just stopped answering as a whole. Originally sold me my car with a nail in my tire and a TPMS issue that I didn't know about and they weren't bothered to say anything. I so badly wish I never went to this place and wasted almost two years of my life paying for a POS that I overpaid for.

Tracy took very good care, from walking on lot to car pick up. clean and smooth. knows vehicles…read more Thank you

This weekend, I visited Shottenkirk Nissan in Katy, TX, with my cousin as directed by the Sales…read moreDirector, Edwin. Upon arrival, we met with the finance manager, Christopher Robinson, to review options for her recently purchased vehicle. My cousin originally purchased a 2025 Nissan Armada from this dealership in September of that year. She drove approximately 10,000 miles and had two oil changes performed at the dealership during that period. After the second oil change, she noticed a loud metal-on-metal grinding noise. When she returned to the dealership, the mechanic was authorized to remove the oil pan and discovered metal shavings at the bottom. Ultimately, this indicated an internal engine failure. Since my cousin lives in Corpus Christi, TX, she took the vehicle to a dealership there for repairs, which took nearly a month. They replaced the engine. Upon returning to her local dealership, she noticed a ticking noise and reported it to the service department. They inspected the vehicle, told her it was normal, and advised her to continue driving. She then contacted Edwin to express her safety concerns while driving this vehicle. He advised her to return to the dealership so they could replace the vehicle without issues. Today, she drove three hours to Katy and spent nearly five hours at the dealership. She spoke with Christopher Robinson to explore options for exchanging the vehicle. Unfortunately, their only offer was to trade it in and purchase a more expensive vehicle, which would put her an additional $10,000 upside down financially. Christopher prepared paperwork for a 2026 model, offering a 96-month loan at an 8.04% interest rate, resulting in a monthly payment of $1,319. She agreed to these terms to obtain a reliable vehicle. However, upon reviewing her credit, Christopher stated that the banks would not approve the loan because her credit score was 695, whereas a minimum of 700 was required. At the time of her original purchase in September, her credit score was 780. The new financing options presented were a monthly payment of $1,598 at 10.83% interest for 84 months or $1,890 at 4.05% interest for 84 months -- both of which were unaffordable. We expressed our dissatisfaction with what appeared to be misleading information and the inconsistent efforts to help her. Christopher called Edwin to see if he could assist further; however, Edwin returned with excuses, claiming he had done everything possible. He also suggested a buy-back through Nissan but dismissed it, implying that if the engine was repaired, an engineer might refuse the buy-back, complicating the process. My cousin then asked Christopher to speak with Kevin, the General Manager, to discuss her situation directly. Kevin, who was nearby, refused to meet and advised making an appointment for Monday, stating that weekends are for sales and not dealing with customer issues. This response was disappointing and left her feeling dismissed and frustrated, especially after spending over $75,000 on a vehicle that experienced engine failure at just 10,000 miles and was still exhibiting issues. Further concerns were raised after reviewing online reviews of the dealership, which referenced potential fraudulent practices. During her initial purchase, they offered $28,000 for her trade-in but only provided $27,000, citing an error. Additionally, they refused to allow her to finance through her bank, insisting she use their financing instead. She discovered they listed her annual income as $150,000, despite her stating her actual income was $65,000 -- and they never verified this. Her final financed amount was $1,291 per month at a 9% interest rate. She believed they were acting in her best interest, but subsequent inquiries with other financial institutions indicated her credit score of 780 should have qualified her for interest rates closer to 4%. Overall, she is very disappointed with how she was treated. She did not request the engine to fail; she simply wanted a safe and reliable vehicle for her family. Instead, she received dishonest information, misrepresentation, and a lack of proper support. She is planning to seek a resolution to her situation, as she no longer feels safe or confident in her current vehicle. Additionally, she intends to share her negative experience with others and discourages others from doing business with Shottenkirk Nissan, citing concerns about unethical practices and poor customer service. Rebuttle: This lame ass generic statement below by the owner of the dealership is the same for every bad review. How about you make a call to the customer and see what you can do to resolve the issue not hide behind your desk Mr Shottenkirk! "On behalf of our dealership, we would like to apologize that you were not totally satisfied with your last visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate..."