On March 7, 2026, I visited Honda to purchase new windshield wiper blades after my original ones were accidentally thrown away by AutoNation Ford Katy. Fortunately, the representative at Ford was able to locate one of my original wiper blades, so I only needed to purchase one new blade and a replacement rubber for the second one. The Honda employee who assisted me was extremely friendly, helpful, and attentive, making sure all my needs were taken care of. Then, on March 9, 2026, I returned to Honda because Ford was unable to help me remove a stuck valve cap on my tire. Honda checked it right away and advised that they could fix the issue without any problem, estimating it would take about one to one and a half hours. Their team worked quickly and efficiently, and I was back on the road much sooner than expected. As an added bonus, they even washed my car for free, which I truly appreciated. Thank you, Honda, for the wonderful customer service. Please keep up the excellent work! Special shout‑out to Thuan Vo for the outstanding assistance! read more

After a long day, and getting stuck in that awful tragedy that killed two motorist on I-10, I decided to turn around, I figured I'd rather sit on a couch while my vehicle is being serviced, than sit in traffic for hours. Hector Mejia, the service advisor immediately approached me as I pulled over, I told him I don't have an appointment, but my vehicle needed service. He was all smile and said @No problem! I'll take care of you, he explained every service package, Pros and Cons. He got me squared away in no time, offered me hot coffee and walked me to the lounge as they work on my vehicle, in under two hours I was headed out and home. Good job Hector!! read more

We purchased a vehicle at Katy Honda a couple of days ago and we are giving the experience a 5-star review thanks to Ethan Lee. Buying a vehicle is a tedious process and Ethan went above and beyond to make the experience memorable for my son buying his first car. I told him what we were comfortable paying and without back and forth, he made it happen. Thank you, Ethan, for making the experience as positive as memorable as buying a new car can be! read more

How I wish I would have read these reviews before coming here. I came here in April because my right rear car wheel was not holding air. As we know, cars are machines with the capability to cause extreme damage, so an issue like this was a major concern for myself and other drivers. When I arrived, I was very clear that I wanted my tire looked at and I really was not interested in any add-ons. I know being a female and not having a ton of expertise in this field, sometimes that causes predatory behavior to happen with the hope to upsell items that are not necessary. I was assured that that wheel would be looked at and my sales associate James Na was very good at finding commonalities with myself and him, mainly around teaching, to get me to trust his intentions. I truly am a person that trust people in their craft and don't lead with the idea that I will be scammed by said person. Especially since every single sign in the Honda Katy center (as I sat there for over an hour) was a "customer creed" talking about customers being right and deserve l the best care. Ironically, that was not my experience. When I got my car back they assured me that the tire was fixed and they also talked about potential other problems I should fix as well, highlighting the safety concerns if I don't get them fixed.I trusted their suggestions (my mistake) and I ended up spending about 600 dollars that day. When I got my car back, not even 20 minutes later the tire pressure light came back on. I arrived home and my fiancé let me know that the car was still not holding air. I called Katy Honda back to let them know that I was disappointed since I spent so much money and the reason I came in was not fixed, and they did not call me back. My fiancé ended up calling on my behalf and they were very accommodating to him. They ended up calling me back at work but I was not able to answer. I did send a text message to let them know that I could text, but I wouldn't be able to call in that moment due to the nature of being in education. My schedule is tied to the school day. On the topic of being in education, money decisions like this are not taken lightly due to the financial burden they cause, so this was a big deal to me. To this day, I have yet to receive a text message back, addressing any of the concerns and safety issues that they have caused due to not fixing my tire. I ended up cutting my losses with them and going to discount tires in Katy, which were extremely helpful and accommodating. I highly recommend going there. This experience has been very disappointing and further caused my wariness with going to car dealerships. Do better Katy Honda. read more

Katy Honda - Text message ignored - Auto Repair Near Me - Katy, Texas

I purchased my Civic brand new in 2020 and one of the reasons I purchased the car there was that this dealership offered free oil changes for the life of the vehicle. The dealership was sold about a week later without providing any notice to its customers. When I went in to get my first oil change they charged me a "discounted rate" at $59.95. You would think if they purchased a dealership, along with the inventory, then they also purchased the obligations of the old owners. Their argument was that they purchased the property only. Skip forward 5 years and not only have I not received a single free oil change, but now they are raising the price of the oil change to account for the increased supply costs. When I tried to argue that at a minimum the $59.95 price should be honored I was transferred to the service manager. She was extremely argumentative and rude. If this is how they treat their repeat customers, I'd hate to see how they treat customers that didn't purchase their vehicles from them. Save yourself the frustration and don't get screwed over, by heading east along I10 and go to Easy Honda. That's where all our service will be done and future Honda purchases will be made now. read more

I recently visited your dealership to purchase a used 2025 Honda Odyssey priced at approximately $34,400 and to negotiate a trade-in for my vehicle. During the process, I discovered that the van was missing a middle seat in the second row--something that was not disclosed upfront. When I asked the salesperson (Ben) about it, he stated that he had "just found out," which I found difficult to believe. Shortly after, a manager came over, apologized for the missing seat, and proposed that I cover 50% of the cost to replace it. Despite the vehicle being incomplete, they were unwilling to adjust the sale price accordingly. Additionally, during negotiations, the manager referenced my CarMax appraisal value and used it in the discussion to justify their trade-in offer. I later realized that I had accidentally left my appraisal paperwork inside my vehicle, which appears to have been accessed and used without my consent. While I acknowledge this was my mistake, it was inappropriate and unprofessional for dealership staff to review and use my personal documents in this way. Due to the lack of transparency, questionable handling of my personal information, and unwillingness to fairly negotiate, I chose not to proceed with the purchase. This experience has significantly impacted my trust, and I will not be returning to this dealership. I hope this feedback is taken seriously so that future customers are treated with greater honesty and professionalism. read more

I went to Honda for a routine oil change. As expected, they tried to upsell me on additional services (coolant, etc.), which I declined. Shortly after leaving, I noticed my car started jerking and struggling when shifting from 2nd to 3rd gear. Within a short time, the car completely failed and wouldn't shift at all. Now it has become my problem since their techs have no clue what they are doing. I brought it back the next day for a diagnostic, and they came back with a $10,000 repair quote, $5k in parts and $5k in labor. That immediately raised red flags. It honestly felt like they were trying to push me into trading in my vehicle rather than fixing it. I decided to get a second opinion from a trusted independent mechanic, which I strongly recommend to anyone in this situation. To make matters worse, when I asked for my vehicle's service records, the service department was extremely uncooperative. One person refused to provide them, and another said they would email them, which still hasn't happened. You take your car to a dealership expecting professionalism and honesty, but instead, it felt like a money grab from start to finish. This experience has completely broken my trust. I will never bring my car back here again. read more

This place USED to be awful.. but it's under new management and you'll notice the difference the moment you step in. After years of waiting in parts for a recall to be available, the dealership proactively called me and scheduled me to come in. They had a loaner available (which was never the case previously!) and Alexander was top notch! read more

Predatory service charges. Lied to my mother taking her car in for a service under warranty telling her she needed service at $700 for something she only needed regular maintenance on ($200). Other dealerships validated the over work estimate. Do not trust this location. read more

I set an appointment to look at a car and when I got there the car was sold. While I was waiting at the dealership the manager I'm assuming accidentally texted me saying to "SHOW HIM A DIFFERENT CAR OVER HIS BUDGET" This dealership gives off sketchy vibes and I would not recommend read more

Katy Honda - Auto Repair Near Me - Katy, Texas

Worst service center experience ever in literal decades of owning cars. Will not return calls. Will not return texts even though they guarantee "pictures of everything and estimates sent before any work is started". Total lies. No accountability. You can't even leave a message with the service center manager to complain about their awful service because his "mailbox is full". Probably full of complaints. This place sucks. I wouldn't rate any stars, but I am required to leave one to leave a review. read more

I visited Katy Honda after my brand-new Honda Accord showed a tire pressure warning. Honda Care directed me to the dealership service center. I arrived around 7:38 a.m. expecting quick support since the vehicle is new and under warranty. At the service desk, I dealt with a certified service advisor, Anthony Coca. He was on a long phone call before acknowledging me. When I asked for my car to be checked, he immediately questioned if I had "hit something" and whether I was "going to pay for the service," which felt rude and dismissive for a warranty concern on a new vehicle. When I explained I had not hit anything, he responded in a very unprofessional way, stating that service and sales/finance "are not a team" and that he does not care about what other departments tell customers. This was extremely disappointing and not what I expect from a certified service advisor. I waited about 2 to 2.5 hours with very little communication. When my car was ready, I was not informed and had to find out myself while he remained on a phone call. A manager later spoke with me and was polite, but the experience had already been frustrating due to poor communication, attitude, and lack of customer care. As a long-time Honda customer (8th vehicle from Katy Honda), this experience was very disappointing. I hope the dealership improves communication, professionalism, and teamwork between departments. read more

Took in our higher-mileage vehicle for some maintenance on Saturday Jan 31, and Service Advisor James Na was very helpful and courteous. All repair charges were clearly explained in advance, as well as the urgency of need on each one. James also successfully found a useful coupon to save some money, and also arranged for a loaner for the day. Thanks James and Honda Katy Service Dept! read more

NEGATIVE EXPERIENCE in ordering parts.. inquired for front left CV-axle for around $1,600.00. kind of steep for a mere cv-axle, huh. (vs. quality parts sold online at around $100).. or okay, it's OEM, maybe that's the reason.. Anyhow, the following day, i called for the SAME item; surprisingly, it was now priced at an outrageous amount of around $2,400.00 and is on SPECIAL order. so, i CANNOT return it for a refund if something comes along the way.. price increased after a day, smh.. recently, i ordered the transmission overfill plug/bolt priced at $22.. Guillermo Herrera promised that it will arrive from Dallas the following DAY. it did not arrive the following day.. Interestingly, i received a call that it is now available after one WEEK, not day (from 1/22/2026 - 1/28/2026).. the weather concern was only for the weekend. i don't see the point why it would arrive so late. better keep your promises/undertaking, man. be honest upfront by saying that the item will arrive in around one week if only to meet customer's expectation.. consequently, i was constrained to ask for a refund. i will never return to this dealership. read more

A good Honda dealer to have in the area! Got to come here, here and there and they are helpful! :) read more

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Avoid This Dealership - Sold Me a Lemon! I had an absolutely terrible experience with this dealership, and I strongly advise others to stay away. I purchased a used 2015 BMW with only 75K miles, and it has been nothing but problem after problem since day one. First, it took them three weeks to even give me the car, claiming they had to make "necessary fixes" before I could drive it. I trusted them, assuming they were ensuring the car was in solid condition. A month later, I noticed a burning smell coming from the air vents. I took it back, and they took another month just to diagnose the issue--an oil leak from a faulty valve cover gasket. While I had an extended warranty, the most expensive part of the repair wasn't covered because it wasn't considered part of the powertrain. This forced me to pay $2,200 out of pocket for something that should have been caught before they even sold me the car. Then, just a month after that repair, while driving back to San Antonio, I got a drivetrain malfunction warning. I paid to tow the car back to the dealership, only for them to refuse to even look at it. Completely unhelpful. I had to take it to a BMW dealership, and after another month-long wait, they told me the worst news--I needed a whole new engine. Even with my extended warranty, I still had to cover the diagnostic and other costs, leaving me with a total of $5,600 lost--all while barely getting to drive the car for three months. This dealership knowingly sold me a car with major underlying issues, took forever for repairs, and then completely abandoned me when the biggest problem arose. Save yourself the money, time, and stress--DO NOT buy a car from here read more

We searched online for the Honda Accord and this dealership had the one that we were interested in. We called the dealership and spoke with Bright. He was very personable which made us feel at ease. He was honest, straight-forward, professional, and super friendly! He really made the process easy as buying cars has always been a lengthy and stressful. The car needed some cosmetic things touched up and we arranged to pick it up at the end of the week. The car was ready earlier than discussed and it was clean, and tank full! It has been an awesome experience that we will share with others and we will definitely return when it is time to buy another car! read more

I don't think you'd like to hear my review Service 6/23 x2 6/24 Came in to do basic oil change and tire rotation as part of the lease agreement for my 24 Civic sport. Disaster from the get-go had to wait 25 minutes plus in the driveway. I'm sure your Survaillance will show it understandable I left just to see a error message pop up called and then came back and they said it would be good after about 15 minutes of them doing something in the car. After leaving again nearly 20 minutes of driving later, the message appeared again, the same calibration error, message and low tire pressure of course by that time traffic was really bad so I called and said I'd come in the next day. Showed up at about 5 PM just to be met with attitude from the guy at the counter saying oh so "you decided to come right before we close" I was like you guys couldn't serviced the vehicle properly the first time and I had to come in after work to deal with your problem. The service advisor assigned to me was nice, but everyone around her was absolutely terrible. I would never recommend anyone get their car serviced from Honda Katy. read more

Price shows one thing, Out the door price will spike up once they add all those after market fees that you didn't ask to have. They will say you cannot waive those fees.. which is an untrue. They will charge you for Tint, wheel-lock, LoJack theft, paint restore fees and more. When you challenge them on such fees, they become disgruntled. The General Manager seems to handpick which salesman he wants on the job. They are working in tandem to add after market fees to their financial benefit. Exactly why the cars in question are still sitting on the lot. State Prohibitions on Mandatory Add-Ons No requirement to buy unwanted products Under Texas Finance Code § 348.014, a dealer may not require you to purchase a vehicle protection product (such as an extended warranty, GAP waiver, or service contract) as a condition of buying or financing the vehicle unless it is installed at the time of sale. read more

Worse place you could ever buy a car! They sold me a jeep renegade and after selling me the car I only had it for 2 months and it had an oil leak. After that they told me they put a new engine in the car because " all the car did was sit on the previous owners lawn" and 4 months later the engine blows on the side of the road because the engine in the car had faults cylinders. On top of that the lights on my dash board that indicate that there is something wrong never went off in the car when the oil leak happened and when my engine blew. They intentionally sold me a bad car. read more

I have to say their service Katy Hinda is one of the worst dealership I had to deal with specially their service department. They dont call back, they dont return calls and even the car is ready they will not call and let you know. I have been calling for three days and leaving messages and no return calls. This dealership service department's ruining Honda's brand name. be careful when you buy and get your car service from them. It has been a worst experi nce and I will never buy Honda anymore because of them. read more

Please do not take this vehicle to this dealership for any service. The service here is terrible because i brought my car in for repair and made an appointment they said they had parts to fix it and when i came 3 times they said they didnt have parts to fix my car Even the manager has a bad attitude. I will never com back here Server very very terrible read more

Since I posted a review, the manager commented and asked me to email him directly. I did and he did not respond. After contacting Honda on multiple social media platforms, my touch screen was replaced. Still haven't heard from Manager Alex, but apparently someone else took initiative to fix my car. Most people at this place are great, but seems like the problem might be top down. read more

Please Avoid this dealer. I went in September for an oil change and they charged me double the amount on what is advertised and when you ask them on differences and they would tell that other service rep. did not tell them. They did a state inspection and told me to come back after driving 100 miles on a freeway as my vehicle failed emissions ( This is a 2022 Honda odyssey with 10k Miles on it). I went in today and they charged me the inspection fee again with $10 increase then last time ( Double dipping). When i asked them why it is they are saying i need to comeback with in 14days and Shawn responded that he is not my previous service rep and he cannot do anything. I would have saved time and Money if i have to drive all the way to the dealer and pay an additional amount and i would have got it cheaper at a local shop near to my house Bottom Line: Honda vehicle sucks and if you go to Katy Honda, that is another pain to deal. read more

Yay! We drove into Katy from San Antonio just to buy a car from Ken! Very easy and quick communication and negotiating. The car is utterly perfect. We were not stuck in the dealership long time haggling back-and-forth. Ken was very precise and helpful and we got in and out very fast. I'm so excited!!!! read more

I was surprised to see that the service dept moved to the main showroom and had expanded considerably. The check-in agent, Tran, was quick and efficient. He assigned me to Alex Hernandez, Service advisor, who was wonderful from beginning to end. He took time to let me know several times the status and reviewed all work done at the end. Checkout was digital at his desk so I didn't need to wait in line at another counter. I hope to get both gentlemen again for my next service. They were professional and considerate. read more

Thank you Doug Torres from parts department you definitely helped me tremendously throughout my time at the dealership

Got service with both husband's car and Mom's car today 01/26/2026! Everything ok until we asked for rental car.. even we already request a rental car on the phone they're said will do rental car for us! Have my dr appointment need to go after drop off both car! The first guy helping us he is Vietnamese, second guy his name is James Na helping us said no, we're cant do a rental car because it only take 30-45 minutes! Fine...we wait and one car done! I accepted because no choice! When we start driving look thru the window all 3 guys helping us stand up come together and talk S*hit and laughing at us! Right in front of customers??? What kind of service is that?? Need to train them again please do not do that in with customers! If you can't treat them well stay home! Don't do customers services job!!! This could be 0 star for this place but yelp Dont let me do it so have to leave 1 star for that kind of SERVICE!!!!!! read more

Update (9/21/2023): I will say that the positives of this experience are that the company pays attention to its reviews, so after posting two reviews and making a complaint to the BBB, once Ali Bharwani became involved, I was at least able to negotiate the cost of the remaining parts and service. At this point, this last explanation I have received is from manager Charley Leach and this response puts me more at ease. The accountability of his final response (offering to print and discuss the details in person, patiently explaining what is safe or expected about the repair, admitting to a mishandling of the situation and an apology for how long this process has taken, and an offer to help with the cost of a future repair) is appreciated and what I hoped to have received from the service representative all along. I wish it hadn't taken so much to get here, but if you talk to the right people at this company, you can get a reasonable resolution. _________________________________________________ On Thursday, 8/3/2023 I brought my Honda CR-V to Honda Cars of Katy due to the A/C not working. The service representative both times has been Troy Brymer. By 8/4, I was told that the clutch and coil from the compressor was the cause of the problem and they would also replace the belt because there was some smoke coming from it. After the job was completed, I was able to pick up the car on 8/15. At the time Troy told me the belt did not need to be replaced after all. The A/C stopped working again after another 4 days and I brought it back to the shop. This time Troy reported that metal debris had entered tubes and caused damage that would require a much larger repair (estimated to cost around $3800). When I asked about where the debris came from, he said that it was from the old compressor, they were aware of it and it had been mentioned in the invoice, however this result was a "worst case scenario" and does not usually happen. The only line mentioning "metal in system compressor is locked up" does not indicate whether the problem was dealt with or whether there is any risk from remaining debris. At no point prior to the second visit did Troy or any staff member bring the debris to my attention, discuss the risks, or additional options to get rid of the debris. His responses indicated that replacing the compressor was the job that needed to be done. After multiple attempts (being told at first that the manager is too busy to call me), I spoke to manager Charley Leach on 8/28, who at first accused me of not choosing to do additional repair. After I insisted that no such option or risk was discussed with me, he said he would talk to Troy and contact me again. I have been unable to contact the manager since then. read more

Katy Honda - Auto Repair Near Me - Katy, Texas

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Kristen in sales did such an AMAZING job being attentive to my needs before and AFTER the sale! There were minor issues and she helped me get them resolved quickly from start. She went ABOVE and BEYOND! My only word of caution would be about their service department...make sure they 10000% understand what your car needs and that they have all the documentation needed to make the necessary repairs and you'll be good to go! read more

Been almost 60 days and still haven't received my plates. Would give this dealership zero stars if possible. Completely regret buying from them. Kept me waiting for HOURS in a simple transaction during time of purchase, waited for 45 minutes afterwards before someone mounted the temp. tag that's now close to expiring. Atrocious communication, as I'd called twice and emailed a few times about the plates noting the expiration and that the vehicle needs to be relocated - they don't care. Dismissive, unhelpful, and not staffed well - was told it was a backup on the administrative side, and they're swamped... well I still don't have my plates and now what? Stay AWAY. read more

You know how you normally dread buying a car? NOT HERE! What an amazing experience. I haven't bought a new car in yeaaaars; and Javier D & Ricky made it painless!!!! We had a great experience getting our new Honda Accord Hybrid Sport. Would highly recommend! It was seamless start to finish Walked in at about 5pm and left at about 8:30 with our new car. I also loved the bonus swag you get, I know I'll always have a Honda umbrella in the back ;) read more

My wife and I worked with Phu to purchase a Pilot. He was very responsive and worked with us to secure a price we were happy with. Once we were in the dealership, he was very accomodating and made the process as painless as possible read more

I bought a car here back in April and I absolutely love it, however my customer service experience was the worst I have ever received when buying a car. My sales person Serenity was the only person that was actually helpful. Any time you have a question for any department they will make you wait and hour just to speak with someone in person or if you call they NEVER pick up the phone or return your calls after leaving a voicemail, specifically the finance department. I don't not recommend this location I say drive the extra mile and save yourself and keep in mind the times I've had to go there it was empty. read more

Bought a car from miss Vy. She was very knowledgeable and helpful. Highly recommend everyone to buy a car from her. Easy and smooth buying experience. Love my new car read more

Overall good experience for my first time at this location. Thanks to Alexander Hernandez in the service department being helpful with discounts and communicating the status of my vehicle. I would recommend going to him for help in the service department. read more

Katy Honda is partners with Driveway.com. They will not help with a trade in! They LOW BALL worse than CarMAX!!!! Save your Time, Effort and Money, go anywhere but Katy Honda! They basically pay off your Trade in and THAT's all they care about, THEMSELVES! Leslie The above is the TRUTH! read more

Just got my oil changed here, it took 3 hours and I had to ask the techs to look for my car. After asking them to check I found my car in the parking lot where it had obviously been done for a while. Upon getting my keys and getting back in my vehicle I found out that my change had been STOLEN from my car. Approximately $4. After speaking with the managers they told me there was nothing they could do because I already get free oil changes because my car is new. Horrible management! DO NOT go here if you have anything valuable in your car because management could not care less if it goes missing. read more

Great people and friendly approach. Fun place with a kind approach. I got to drive motocompacto. Looking at getting one . read more

Katy Honda - Honda Electric! So fun - Auto Repair Near Me - Katy, Texas

I am currently sitting in the lobby of the dealership. Got here at 10am to look at a used 2021 Honda HRV that my daughter and wife saw and test drove the previous day. I test drove it and we started the process. It is 3:41pm and we are stilling waiting for finance to comeback to finish the paperwork. Dealership was clean and the salesman was friendly and courteous. I would recommend Kirk Fuller as he was pleasant to work with. However, They are short staffed, and negotiating took about 30-45 minutes between each trip for salesman to get manager approval. 6 hours to buy a car is ridiculous. Next time I am buying online after test driving in a dealership to find what I like. read more

Katy Honda - Auto Repair Near Me - Katy, Texas

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