They only get two stars because the guys that work there or the employees I say not guys they were good however, the sales people the finance people are liars. Oh yes, you can get a loaner vehicle will always have one for you. You pay extra and we'll make sure to have one for you. They never do never ever do then you have to Uber and then you get a rental from Hertz that you gotta pay a fortune for because they don't pay for it. You have to pay for it out of your own pocket or you have to wait and then get an Uber. This place is so unorganized AutoNation. You just screw everybody over all the time since I walked in there. I never thought that I'd be so screwed over Chevrolet Lone Star Chev /let I/ they were awesome. It didn't matter what it took. They took care of their people place as a joke when it comes to taking care of their customers and paying for extra why should a customer have to pay? Why should a customer have to do all the extra when he pays for the warranty that the sales person and the finance person condom in to pay for I will never ever buy a vehicle at AutoNation again and if you need something fixed and you're in a different city you can't get it fixed at any different place either. They don't tell you that there's so many hidden secrets with AutoNation that people don't know. Trust me walk away. If you're gonna find something it ain't worth a headache they lie they cheat and they steal. read more

I took my new 2026 Ram 2500 truck for an oil change. First of all I waited there for approximately 3 hours and $300 for an oil change! When I got home I noticed that my new truck was leaking oil. I open the hood and oil was everywhere. The mechanic who serviced my truck did a horrible job! That guy didn't even wipe down or clean my truck. I will never take Truck there again. This is how they treat their customers after purchasing a Ram product. I called them back had them clean it up and had a master mechanic look it over. I asked the service manager to change fuel filters for wasting my time and their mistake. He offered me a wash! LOL. Seek another professional dealership! read more

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Omar was amazing! He found the exact vehicle I wanted and made the whole process smooth and comfortable. He was professional, patient, and so sweet with my daughter, who talks nonstop. We felt welcomed and accommodated the entire time. I absolutely recommend him. read more

These jackasses will have you wait a whole hour waiting on the phone for service, then when your next up in queue one of the service losers will instantly hang up on your call and make you completely waste your time. The service department is full of losers. The sales department is just as much of a group of losers, Ive purchased 3 Hellcats and everytime i went shopping for a hellcat I go to this dealer first because i live next to it, and everytime I go they low ball my trade in and try adding extra scam charges ontop of the vehicle price, and everytime I walked out and bought a hellcat somewhere else (Gulf fwy cadillac, sugarland chevrolet) this dealership is absolutely garbage. tired of dealing with these crooked dealership workers read more

Sold me an unfixable lemon. $100,000 hunk of scrap metal. Piss on ram. Piss on auto nation. Avoid stelantis products at all costs. I've had 8 loaners that were all JUNK! read more

Customer service was very helpful. Sales representative not too push but I was told if you let them walk out without a car or truck you have listen to the needs of your client, read more

Sell your Jeep here if you want them to deduct $1,000 for a cracked windshield and claim that's how much it costs . They would have gotten my future business, absolutely NOT after this experience. read more

AutoNation Chrysler Dodge Jeep Ram Katy - Car Dealers Near Me - Katy, Texas

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Arrived and was immediate confused, there is no "service" entrance. Asked for oil service. Ten minutes later got a text proposing $3,000 in other services. I knew the first four items (cabin filter, battery, aux battery,four wheel alignment) were BS so I rejected the whole list. Went to pay in a room of 12-15 people, all of whom ignored me until I posted up on one. Paid and left never to return. I change batteries and cabin filters myself so that was BS. I've been driving fifty years so I notice if I need a four wheel alignment. If you don't really know what you need and don't need don't go to this f**** place, it is a crooked upsell shop. read more

*** UPDATE*** I purchased my vehicle from AutoNation in 2024 and was told there were zero recalls on it. After being in a serious accident where the airbag did not deploy and the seatbelt failed to restrain me, my lawyer and I looked up the VIN to see why the safety features didn't work. That's when we discovered Toyota had issued a recall on this vehicle back in 2020 four years before I bought it. AutoNation sold me this car under the impression that it was safe and recall‑free. Selling a vehicle with a known, years‑old recall without disclosure is unacceptable and dangerous. Buyers deserve transparency, not false assurances. read more

AutoNation Chrysler Dodge Jeep Ram Katy - Impact - Car Dealers Near Me - Katy, Texas

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If I could give zero stars I would give zero stars. The customer service at this dealership is horrible. Their inventory states that they have parts, they're the biggest AutoNation dealership in Houston but when you call or you go, they never have what you need. read more

DO NOT GET A VEHICLE FROM HERE UNLESS YOU WANT TO PUT $$ INTO IT RIGHT AFTER PURCHASE!! Purchased a used F150 (2022) with 55k miles from this business 3 months ago, and already have had to bring the vehicle in two separate times and put over $2,300 into it. Several auto repair shops looked at my vehicle and stated that these issues were present BEFORE I purchased the vehicle, and that was hidden from me when I purchased it. Autonation stated they did an inspection and check of the vehicle, but these issues should have been brought up and disclosed to me prior to purchasing it. The blinker also went out when I purchased the vehicle, and the maintenance team did not fix it despite asking to get it fixed before driving off the lot. VERY uneducated salesmen at this dealership as well. Dishonest. NEVER SHOP HERE!!! read more

Review: I purchased my Jeep in 2016, and the issues started from day one. The dealership didn't have the model I wanted on the lot but promised it would arrive in three days. After paying and waiting, I called to check on it, only to be told it wasn't there. I had the VIN and found out it was sitting at a different dealership. I had to push them to either get it or negotiate a better price. Then, the shifter broke, and at the time, there was no recall. I had to pay for the part and a rental car. A year later, I found out there was a recall--on the exact replacement part I had already paid for. Now, my oil cooler is leaking, which is a well-known issue on the 3.6L Pentastar engine, and my cylinder 2 head is also failing--another widespread problem with Jeeps. Despite these defects being widely reported, the manufacturer refuses to issue a recall, leaving customers to foot the bill for their faulty design. The dealership initially quoted me $76.20 for the head and 2.6 hours of labor to fix it. Then, they changed the price to $865 for the head and 7 hours of labor, even though they are already removing many of the same parts while replacing the oil cooler. Originally, they gave me a quote of $10,200 for the repairs, including preemptive maintenance on the fuel injectors, PCV valve, and clutch. Since my father owns an automotive shop, I was able to use their parts account to bring down some of the costs. Instead of passing on the savings, the dealership just moved numbers around to make up for the loss. After back-and-forth negotiations, I reluctantly agreed on $8,600 to complete the repairs. I was told they would start working on everything else while they waited for the clutch to arrive and that my Jeep would be ready by the end of the month. That was on the 12th of this month. Now, almost three weeks later, they have only finished the top part and still need to do the clutch and rear main seal. I was lied to multiple times about when it would be ready. Here is the exact message I received from the dealership: "I was just informed by our technician he should have your vehicle ready for pick up by Saturday morning. Worst case scenario, Monday just to be on the safe side of expectations. However, I personally was assured Saturday morning your Jeep will be ready." Yet, here I am still waiting while they keep giving me the runaround. This dealership is dishonest, inflates prices, double-dips on labor, and makes empty promises. Avoid this place at all costs. I will be filing a Better Business Bureau complaint to hold them accountable. read more

I dropped my pickup truck off for repairs to my starter on Thursday February 27, 2025, and it's still not ready. It took 5 days just to have a diagnostic done, and for them to tell what I had already told them what was the problem. It should not take 2 weeks to fix one problem. My service advisor ignores me often, and has very little info to give me. No manager has reached out to me, although I've tried to reach one of them. This has been a horrible experience. I hate I ever got involved with them. Please stay clear of their service department. So a manager, Sally, finally reaches out to me. She had the audacity to insult me by saying she did me a favor because I could not afford to pay. I never said I couldn't afford to pay. I had reached out to customer care to see if they could help with the cost since this happened right after my warranty expired. They contacted the service department to get them to submit it to the warranty company(Mopar). And they were more than happy to help. I just want my truck fixed and given back to me. Is that too much to ask? read more

Is there a rating below 1? I have never been treated so poorly by a place that says they want my business! I only choose this dealership because they had the vehicle onsite that I wanted and could get that day. I really liked our sales lady but the manager and finance were taking hours when there was no one else there. Horrible but I got my car with the warranty I thought I wanted/needed. The warranty....a complete waste of money! Between what they said they covered vs what they actually cover and the service department I knew I was in dealership hell. I made an appointment and then told days before they even looked at it. What is the purpose of the appointment then? So then they would have my vehicle for two or more weeks. Went to a trusted mechanic and boom issue corrected less than 24 hours later. And the warranty rules changed so they only covered dealership repairs. I don't think so!! Icing on the cake, to cancel the warranty I had to threaten legal action or I would still be on their so called service merry go round. There are many other ways to get a car and a warranty of my choosing. Bit more effort on my part but I will never go back there! read more

Highly recommend to anyone buying a new or used vehicle. My salesmen (Cameron) was very responsive and quick, he even went out of his way to pickup my truck from another dealer an hour away from this location just to get it to me that day. I was impressed with the professionalism with all employees and management. read more

AutoNation Chrysler Dodge Jeep Ram Katy - My new truck!! - Car Dealers Near Me - Katy, Texas

My first ever complaint against a business. Set up appointment for service week before by computer. Filled out paperwork and checked off that I would be waiting on vehicle as I have no other vehicle. Got to appointment 30 min early. At least 10 people at the service check in. Only one older man helping another customer. All others would not look up from their phone. I had to finally make a loud noise to get anyone's attention. The guy who finally looked up and waited on me said I needed to move my car to another area and get in line to be checked in. He said someone named Eric would then come check me in. I waited in line and previous guy came out and said Eric can't check you in because he is at lunch. This was 9:50am. He said he guessed he would go ahead and check me in. Then he said is this the noise that you say your car is making? I said yes but it gets louder. He then says that sounds normal for a jeep. I said I drive all day as I am a Home Health nurse and this isn't normal. He then says well it is normal for a jeep. I said well I've been driving this car for 4 years and it's never made this loud noise and my steering wheel is shaking. He again says it's normal for jeeps to do that??? I just looked at him. He then says well I'll go ahead and check you in but it will be 4 to 5 days because of the holiday before we can look at it. I said I filled out paperwork so it would be looked at today. He said well it's a holiday. It's 12/29. I finally said I would just take my car somewhere else. He said"OK" and he walked off. I never once raised my voice or was rude in any way!!! I will NEVER go back to this place and will NEVER refer anyone to them. They don't want peoples business read more

I made an appointment at the dealership for the "Express Oil Change" @ 10:00. Arrived at 9:50 and about 6 cars were backed up in the Express Oil Change drive, which just happens to be the normal service drop off line. When making my appointment, I had stated I would wait since it appears AutoNation had discontinued the home shuttles previously offered. I got out of my vehicle and finally found some to turn my car into, asking how long I could expect to wait. "We're up to 1 1/2 hours now. If you want it quick, you need to bring it in around 7am! "I'm not sure about you, but an hour and a half doesn't fit my description of Express Service. Needless to say, I backed out and went to another location. This is the second time this has happened to me, and will be the last. read more

Waited hours to get information after I test drove a vehicle. The sales person even got lunch while I sat there waiting and waiting. As I got ready to walk out, they told me it would be another five minutes. I ended up just walking out and going somewhere else, never again ! read more

They fixed my 2nd injector under warranty for my ram 3500 6.7, The next dealership found trash/debris on my new 2nd injector and it had a serious fuel knock that sounded like it would have blown the motor if i didn't bring it in immediately hurting my working situation. Never let them work in this industry by giving them your vehicle. read more

this place is absolute garbage! I would not recommend taking your vehicle here. They will have your vehicle for weeks before even touching it. You can't get a call back from the service advisor. The manager will make every excuse for their lack of communication. Then, when you pick your vehicle up, you'll have to take it right back because of the crap work that they do. Mac Haik is right down I10. read more

The only thing i can say about this dealership is STEER CLEAR. The service department, though improved with the hiring of Sallie, is still a long way from good. I have several examples of issues they specifically caused, and some they didn't. The 2020 Ram 1500 Laramie Longhorn 4x4 I have is busted from the jump. 52K miles both exhaust manifolds cracked. Replaced. 64k miles both manifolds cracked again, replaced with aftermarket headers. 74k miles, rear differential went out. Replacement took months... 8 months. Working with this specific service department was brutal. They ordered the wrong parts even though I did the research ahead of time and told them what to order, they did it their way and extended the time by months. When i was supposed to receive the truck, someone had hit it in their parking lot, they repaired it, but delayed delivery by a month. My battery died as they didnt start the truck for months... they did replace it without fuss. 81k miles, rear differential went out again. They had to rebuild it... which is cause for concern. 84k miles, front differential went out, and the same service department replaced it with a new unit, took three months. The "technician" installed my crossmember backward (even though there is an arrow that states "front" next to it. 84K miles, when I received my truck back, the sunroof didnt work. Its a mystery why, but I replaced the motors with an EBAY replacement from a wrecked truck. 104k miles, the battery previously installed died. they replaced without fuss, only because Sallie and I are pretty much buddies by now. I have had several open claims with Stellantis on this truck. Worst quality I have witnessed in a vehicle so far. Last time I ever get suckered out of $69k read more

AutoNation is BS! My mother-in-law referred me to this location. She got a 2018 Nissan Marano with leather seats, damn near fully loaded. She was able to drive off the lot with the worst credit and no money down. I went there. They could not do anything for me. My credit is not the best but I know it's better than hers. I've seen it. They tell me I have to put $1500-$2000 down. Someone please help me understand how does that work? They get to pick and choose who gets a vehicle or put down a down payment. It is certainly not right. read more

My husband and I came here last month on February 21st to get a used car. We saw a listing online for a 2006 Toyota Highlander Hybrid, and we went to the dealership the next day to view the car with Arden as the salesperson. We trusted that he knew what he was talking about as he said the car was serviced and passed inspection. Leaving the dealership that day with the car we were pleased. On day 3 of the 5 day/250 mile car promise the check engine light came on. We went back to the dealership and at this point the car kept shutting off, was having difficulty turning back on, and had problems. There was NO check engine light on when leaving the dealership. Once we came back to the dealership Arden told us it was a used car and that was to be expected. Well the day we bought the car Arden reassured us that if there were any problems it would get fixed, refunded, or they would help us get a another car. When we took it back Arden told us to go to the service part and get it looked at, but the service representative told us it would be a few days thus making the car promise ineffective. We decided to take it to the Toyota Dealership next door and found that the brake line was leaking into a computer underneath the car, and that the previous owner wasn't able to get it fixed. I'm honestly surprised that AutoNation didn't check the code and fix the problem or auction it off as Arden told us they don't accept cars that need major repairs. The Toyota dealership told us it would be $6000 to replace and a 6 month wait on the part, and it might not have even fixed the problem as there was multiple codes popping up, and told us it would be best to return it. Not to mention a sales representative named Omar at the AutoNation dealership tried to sell the Toyota Highlander to a woman and her child while we were there getting it taken care of, and we had to tell him to please not do that and showed him the Toyota report, and showed the General Manager the report. On February 24th (same day the check engine light came on and when we took it back to AutoNation) we were met with passive aggressiveness from Arden. Was told that it was a used car and that it was to be expected to have problems, but we did not expect $6000+ worth of problems... We tried to get our money back but they fought back and tried to talk us into a lease to own contract we couldn't afford. Instead we looked into another car (2012 Infinity G37) and bought this car instead. The General Manager was nice enough to knock the price down so we were able to buy it outright with the payment we made for the Toyota Highlander. But then again, the check engine light came on literally after 5 days in the Infiniti but luckily it was just a sensor that needed to be replaced. Honestly how do these cars even pass inspection? Remind you, NO check engine light codes were on for either car until we drove them for a few days. It seems like AutoNation mechanics are deleting the codes to pass inspection and give others false hope. I was also told they do a 150 point inspection, but just to be sure we took it up to Firestone to have the Infiniti fully inspected. Should've done that with the Toyota but it's alright, lesson learned. Other than my baby Jacqueline being a great car, my husband and I will never go back to AutoNation... Too shady in my opinion. And it's a shame that they are a big brand within the United States. Just a piece of advice, have another mechanic inspect the car as soon as you drive off the lot. They do have a 5 day/250 mile guarantee, which the Finance Representative made sure to check on the Toyota before we were able to try and get our money back, or in this case, another car. read more

I had to make an appointment for them to fix a few recalls and they were booked a few days out. Well my appointment was schedule for 11 AM on Monday but I decided to drop my truck off in the morning because it was better logistically for me getting to work. I arrived right before 7 and there was only one person ahead of me. Even though I was early they took my vehicle in anyway. Jesus was my advisor and he took my information and confirmed was services that they would do today. They offer a shuttle if your destination is with 10 miles and mine was. You are out on the shuttle list and you will ride with others going different locations. I decided to just take a Uber as I would be able to go straight to work. I expected it to be at least until the next day to get my vehicle back as one of the recall was supposed to take several hours to complete. Imagine my surprise when I got a call at @ 1PM telling me my vehicle was ready. I arrive to pick up my vehicle after work and it was indeed ready to go. They also did a complimentary vehicle check of the mechanical functions to let you know a baseline if there are any services that are needed. They were able to alert me of a minor issued that I could take care of myself. Most dealerships get a bad rap most of the time and some actually deserve it. My experience has not been bad , so there is some good to come out of these visits sometimes. I may use them on the future as needed depending on their prices. Most independent shop offer better pricing for the same services. read more

AutoNation Chrysler Dodge Jeep Ram Katy - Car Dealers Near Me - Katy, Texas

I did not appreciate their false advertising. Drove all the way out there to look at two cars. One was advertised at $64k, but was actually $81k due to "market adjustment" add ons. That's crap. The other was supposed to be $55k, but was actually 74k. Not shopping AutoNation again. Pretty shady. read more

AutoNation Chrysler Dodge Jeep Ram Katy - Challenger advertised for less that actual cost being sold - Car Dealers Near Me - Katy, Texas

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Came here to get a new car. Wasn't sure what I wanted but went to go look and see my options. I didn't think that I would drive away in my now new car, but with the help of Thuc, he made it happen! Thuc went above and beyond to find the best car for me and I'm happy with my purchase. If you're looking for a new car and want the best sales representative, I highly recommend asking for Thuc. The process was very smooth, easy and not stressful. I'll definitely be going here next time I'm in the market for a new car. read more

AutoNation Chrysler Dodge Jeep Ram Katy - Car Dealers Near Me - Katy, Texas

This is not my first review and will not be my last. I was mislead while purchasing my vehicle by the finance department on purchasing extra insurance for better coverage. I spent over $2k per year to find out the extra insurance did not cover anything I was told it covered. I canceled all of the BS coverage back in March and received an email yesterday that I have to hand sign the cancellation form it can be canceled. Autonation dealerships are THIEVES dressed in suites!!! do your self a favor and go to any other dealership! you'll be happy you did in the long run. my 1 Star rating will continue until my full refund has been paid. read more

After my initial review, I took it up with the Better Business Bureau (BBB), only to find out AutoNation isn't even accredited and has a dismal 1.6-star rating. They didn't bother to respond to my complaint, proving they don't care about their customers. I also called AutoNation's corporate headquarters twice, and both times I was promised a callback within 48 hours. No one ever got back to me. Instead, I got a dismissive call from the store's General Manager, who didn't address any of my concerns. This AutoNation's complete disregard for customer service and their awful BBB rating show they're not interested in fixing their shady practices. Their lack of follow-through speaks volumes about how little they value their customers. read more

I've literally spent two hours trying to get an actual person on the phone from the service department. Not the answering service as they can't see warranty coverage. I am still waiting on a call back from them. Worst customer service ever. read more

Personally, that was the worst visit I have had to a dealership ever and I have been all over the country in dealerships. I have a hard time believing that your sales team is bringing the best offers to the table and as far as I am concerned, there is going to be alot of people walking away from deals if your team keeps doing what they do. I understand part of a salesman job is to sell. However, once a client like myself is set on a car, its because I have done all the research beforehand and have owned a similar care before and just want to keep the same consistency moving forward. My visit would be rated 1/10, simply starting off with your salesman and your loan manager not being on the same page. Since they are not on the same page, they want to pin their confusion on someone else but unfortunately for them, I am not desperate to buy a car or in an urgent need for one. Overall, 13.9% APR for 72 months with $600 a month for a $20000 is inconsiderate for me. Maybe another more needy person will purchase that but for me to pay to pay $29,204.80 over sticker price for financing is a very retarted move. To end on a good note, good luck with yourself and I hope your salesman is able to pass off the buck onto someone else that can afford to pay for the truck twice. read more

I recently purchased a brand new Chrysler Pacifica and less than a month, the car broke down! My wife drove it to work early in the morning and it did not even make it out of the community, thank God. All of a sudden the car stopped and the gearshift automatically put the vehicle in park. All the dash lights came on and was flashing.It was in the middle of the road of our community. I had to go over there to try and move it to the side and not block neighbors. However each time I put the vehicle in neutral or drive, so I can push it out of the way, it defaults to park! I got it towed to the car dealership and it has taken so far two weeks about and the vehicle still not ready. I did get a small Corolla that I am responsible to pay the taxes on, which I still don't agree. They don't even have a larger vehicle to accommodate my needs since I have a big three row van. I have to pay a daily fee of five dollars, if I use the tollway on top of the toll booth fee, which that is not cool. Also, the reason they are taking so long is because they stated some of the staff are out due to Covid, which is not my fault for the delay. We're hoping to go on a family trip, but had to cancel because of the car being too small... This is the worst new car experience I have ever had. To add salt to this, I even wanted to let their manager and sales rep know of the experience a couple of times, but no response or acknowledgment. Latest update that I just received text from service advisor dated 1/14 today Good morning. We had to reorder your alternator, the one that arrived was damaged. I will let you know what the ETA is on the new one. - Cynthia read more

I always have auto insurance. My vehicle had a really bad flat tire with a bent rim. my vehicle was towed to this location by sugar land green towing from Walmart 290 & W Tidwell address 13484 Northwest Fwy Houston, TX 77040 United States. Auto Nation Chrysler Dodge Jeep RAM Katy address is 21777 Katy Fwy Katy, TX 77450 United States are the most beautiful car lot with the poorest management and most unprofessional sales consultants with the exception of my sales consultant named Corey Jones. After returning the day after my first visit; one of the sales consultants explained to me that they do not keep anybody's personal information and that my credit application was shredded. After filling out a second one perfectly and asking the finance manager for a copy of my own information before exiting the sales building to return to the service side of the Auto-Nation the finance manager asked me rudely to never return to the sales building. ~Jacob Cantu, Salespeople WILL NOT RETURN FOR BUSINESS. read more

Avoid this place for anything service related dropped my jeep off for a cooling issue dealer forced additional diagnostic past the initial diagnostic for my concern then trying to charge $5000 claiming my warranty will only cover my concern I put the car in for and I will have to pay $1000+ for my car or approve there upsold and up charged repairs read more

This is for the service department. I set up an appointment and came at that time. They then told me it would be 5-7 days before they even looked at it. I asked what was the purpose of the appointment then? They couldn't come up with a satisfactory answer. I asked what was it going to be doing for the seven days, just sitting in the lot? The attendant said yes, it would sit in the lot until they cleared everything else and could look at it. As my truck was running fine and it was a superficial issue, I asked why couldn't they put me in the que and then call me when they could look at it at 48 hours? He said it didn't work that way. Yeah, dip, it doesn't work that way because of poor management. It's ludicrous to expect someone to wait seven days before even getting a diagnostic done. If you make a doctor's appointment, they don't tell you to wait in the office for a week. Don't have appointments if they mean nothing. I wasted my time to bring it at the appointed time for them to tell me to wait seven days just leaving my vehicle sitting. Ridiculous. read more

My first car buying experience was absolutely amazing. My salesman Adam took amazing care of me and we were able to find me a car that I'm happy with. read more

AutoNation Chrysler Dodge Jeep Katy dealership needs to be blacklisted and all military members in the surrounding area of Houston need to know about their bait and switch with customers. I have served this great nation proudly for 24 years. I do not know how many times; they have pulled this on customers in the past. I refuse to be a victim and hopefully this will stop them doing it in the future. I am not any customer with AutoNation Katy. I have purchased 8 vehicles in the past 15 years with them. Also, I have referred several military members, friends, and family to go purchase a vehicle there. I received an email from General Manager Cecilio Flores asking of my experience. I emailed my response below about my concerns with not meeting an agreement with the trade offer but decided to continue my loyalty with them on purchasing my future vehicle. Hello Cecilio, (GM) Thank you for reaching out, I was at the dealership yesterday working with salesman Hector making my deposit to hold a 2021 Ram TRX. Salesman Caleb initiated the process on helping us find our new truck. I have been a loyal customer for 15 years at that dealership. Below is a list of vehicles I have purchased there. I have always been satisfied with my purchases. The sales team through the years has always been professional. Which is the main reason for me to always come back as well as being Dodge and Ram fanatics. However, this last purchase for the TRX has left me puzzled with my trade. Your sales management was unable to match a competitor trade offer with the Laramie. My sales tax on the TRX is estimated $5700. I am losing out the sales tax that should have been around $2900 with the trade. This is discouraging as a customer I always want to get the most on my purchase. Even with this $2800 difference, I still came to this dealership and put my deposit down on the TRX. In the past, numbers have been worked through and both parties ended up being happy. But that was not the case this last time. I just wanted to bring this to your attention. I really thought more effort could have been made to get a better result. Even though I was not completely happy. I stayed loyal to this dealership that has always been good to me and my family purchasing cars. I look forward to my TRX getting to the dealership within the next couple months and completing my purchase. * 2007 Chevy Cobalt * 2014 Challenger SXT - new * 2011 Honda Accord * 2013 Challenger SRT 392 - new * 2012 Ram 1500 Express - new * 2012 Charger RT - new * 2015 Ram 1500 Sport - new * 2019 Ram 1500 Laramie Sport - new * 2021 Ram TRX - new and waiting to arrive. J 19 May 2021, "Bait" I was told by the sales team prior to putting my deposit. They are selling the vehicle at MSRP and not bumping up the price. I signed the buyers order and put my deposit on the vehicle. Oh, did I mention my wife RECORDED the whole thing! 21 May 2021, "Switch" I received a phone call from Sales Manager Jared Crosby informing me the MSRP was increased $5,000 along with my two options. Agree to the increase or come in to receive my deposit back. I refused to answer either option. So, I have decided option #3 sending a letter to the BBB is the best route for the AutoNation "Bait & Switch" Katy Dealership. Not to mention informing everyone about their unprofessional tactics. So, all my military members, friends and family in Texas and Houston area spread the word. AutoNation Katy is not loyal to their return customers. Do not get caught with the Bait and Switch. They fail to put the customer first. Whatever comes out of this... I will not be purchasing another vehicle from this dealership and I will continue to let everyone I know about my negative experience with them!!! read more

AutoNation Chrysler Dodge Jeep Ram Katy - POC and receipt for down payment of TRX. - Car Dealers Near Me - Katy, Texas

Just bought a car from here, and I have to say, Omar made the whole process a breeze. He was super knowledgeable and really listened to what I wanted, which made everything so much easier. Omar was also just a genuinely nice guy-- He was there every step of the way to answer my questions. Honestly, I've never had such a smooth experience buying a car. If you're heading to this dealership, definitely ask for Omar Tamez. read more

These folks are not only incompetent but they are also liars. They charged my credit card for 20k instead of 5k. Then they insisted that my wife sign a document claiming that she was giving me 17k of our community property money. I was promised a second key and now nearly 5 months later I still haven't received a second key. I have e-mails from both the general manager and the finance guy to back this up. Do not shop at AutoNation in Katy, they blow goats! read more

I purchased a Chrysler Pacifica with additional warranties a few years ago. I've called/texted/e-mailed the finance dept multiple times to get a copy of my warranty policies but can't get anyone to answer or call me back. Seems like they only respond if they're trying to sell you something read more

2021 RAM 1500 with Serv4X light. @ 1100 miles. It took 10 days to schedule appointment. I re schedule my work schedule to take the vehicle for service. I service advisor hook up iPad and found service issue was recorded. He explained they can fix issue, if it is not active...arrived at 7:55am and Left at 8:01 am. The service SERV4X came on again. Arrived at service 2 day later on Friday and was told the diagnose will be perform on Monday. I ask for service manager and 20mins later. A person arrived and when concerns. I asked are you service manager? The person avoided the question? I asked for a business card...no business card. The person explained put me in loaner car and call me with result. They was have the issue with 6 hours. The person explained that a wood rat chewed thru a wire and it is not covered and I'm responsible for service for 2021 Ram 1500 less than 3000 miles. The person explained will be $495 out of pocket - 1 paid 1 truck note. Got the loaner car on Friday and left the dealership with insurance card. I was pulled over by the police Friday evening. 15 mins later, they let me off with warning notice. Saturday at service center for loan car paper. Tuesday the person called me and explained the truck is ready. Paid for Service for rendered. I spoke Sale Manger regarding my service and retrieved damaged part. 1 wire was severed/chewed and 3 other wire was not touched. I spoke with Mr. Cecilo Flores and he explained " It is just bad luck". I told several time how the location is a high volume dealership by sale person, service person and Mr. Flores. I explained this 2021 Ram 1500 is one many, passed thur the door at Katy Ram Dealership. I spoke with load Holder (chase) and they explained they can cancel the contract or the dealership put into another truck. Mr. Flores explained that was false and I can trade truck in. 1 truck payment down and 47 more to go. I expected more Wesley Hall read more