I recently purchased a 2026 Range Rover Sport from Land Rover West Houston, and I can honestly say this was one of the best dealership experiences I've ever had. What's funny is that I never intended to buy a Land Rover. I initially reached out about a BMW M4 they had listed online. I had been following that particular M4 on Cars.com and CarGurus for over a month, and since I was in Houston for the World Cup and traveling from Dallas, I thought it would be convenient to stop by and finally see it in person. Andres responded to my inquiry quickly, scheduled me in to see the M4 in person and and had everything ready when I arrived. The M4 was waiting for me in their covered garage and was presented in pristine condition. After taking it for a test drive, I realized that while it was a beautiful car, it just wasn't the right fit for me. At that point, Daniel, the Sales Manager, came by to introduce himself, and I also had a brief conversation with Jimmy their Finance Manager as he was walking by; we talked about the World Cup and the tournament results. Everyone was friendly, welcoming, and genuinely enjoyable to speak with. During our conversation, I mentioned to Andres that I had always been curious about Land Rover and had liked the Velar ever since it was first released. Without hesitation, he encouraged me to explore the lineup and suggested I sit in some of the vehicles in the showroom while he grabbed keys for a Velar. The moment I sat in the Range Rover Sport, I was hooked. Over the next several hours, Andres patiently walked me through the Land Rover lineup. I test drove a Velar, a Range Rover Sport Plug-in Hybrid, a Range Rover Sport P400, and even a Defender. He was extremely knowledgeable, answered every question I had, and never once made me feel pressured. His professionalism and product knowledge made the entire experience enjoyable and educational. When we got to the numbers, we weren't initially aligned. After several rounds of discussion, I decided it was getting late and headed back toward Dallas. What happened next really impressed me. About ten minutes after I left, Daniel and Jimmy called me and presented financing terms that made sense and worked for both sides. I turned around, went back to the dealership, completed the paperwork, and drove home in my brand-new 2026 Range Rover Sport. I want to sincerely thank Andres, Daniel, and Jimmy for their professionalism, persistence, and outstanding customer service. They took someone who walked into the dealership intending to buy a BMW and turned him into a first-time Land Rover owner. I never would have imagined that I would leave that day in a completely different vehicle, from a brand I had never owned before. If you're looking for a dealership that values relationships, professionalism, and customer experience, I highly recommend Land Rover West Houston. This team earned my business, and more importantly, they earned my trust. read more

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My husband and I test drove a pre-owned vehicle this weekend. A 2017 LEXUS RX350. The sales guy was nice and professional while we were there. We actually loved him and thought we had an excellent rapport. We were friendly, didn't attempt to haggle. Test drove and had a great experience. I really liked the car, and am expecting insurance money within 72 hours. My husband reached out to the sales guy and explained the money would be here within days, asked if we could leave a cashiers check of 2-3k in good faith money, to hold the car for us. The manager called my husband and said absolutely not. Mind you, we were not asking to take the vehicle with us, the cashiers check was only to hold it until the full payment could be made. The manager refused and said if I wanted the car I had to come in and finance it that day. We didn't realize this was an AutoNation (as it's not advertised on their website or pre owned listings online) We have a friend that sells for AutoNation (Michael Russo) so we decided to ask if he could get the car transferred to his dealership. He said no problem. We explained waiting 72 hrs for the insurance money, again he said it's no problem at all and that we could even take the car home before the money arrived. He sent us the forms to fill out for the transfer. When the manager saw the paperwork, he lied to our friend, said the car was sold and couldn't transfer it. My husband knew this wasn't true, as the salesman would have reached out to let us know it sold, and text the salesman (Joseph) and said we had the money and wanted to come pick up the car. Joseph said someone was test driving the car right then and he wasn't sure. (Hard to test drive a car that's already been sold, right?) At this point the sales guy is lying, the manager is lying. All we wanted to do was buy a car. The manager is lying and costing his sales team money. Extremely crooked business practices. We were literally trying to pay cash for a $23k car. It's absolutely not sold. It's been on their lot for 15 days. Bad form, Chad Tatum (the manager). We are very serious buyers and though it's not a Land Rover, it was still $23k that AutoNation missed out on because you didn't want to work with us in ANY capacity. My only question is why?? If you are looking for a LandRover, buy it somewhere else because Chad is shady for no reason. Extremely disheartening experience. If I could leave 0 stars, I would. It's very unfortunate that AutoNation would allow this behavior from any employee, much less a manager. Won't sell a customer a car, won't allow anyone else to either. That car is sitting on their lot, not moving, with a buyer ready and waiting. Terrible business. I challenge AutoNation to request the proof of sale from Chad on the 2017 RX, because he has none. read more

I purchased a vehicle on June 17, 2026, but did not take delivery until June 19 because the dealership still owed me an item on an IOU. On June 20, the vehicle displayed a malfunction warning. On the next business day, June 22, I immediately contacted my salesperson, Omar, by phone and text to report the issue and requested to cancel the purchase. I also asked multiple times to speak with a manager but was never connected. On June 23, Omar told me my only options were a buyback or trade-in. On June 24, I finally spoke with Sales Manager Chad and was again told my only options were a buyback or trade-in. The proposed buyback would have left me responsible for nearly $9,000 after owning the vehicle for only a few days. At no point was I informed about AutoNation's 5-Day/250-Mile Money-Back Guarantee, even after I requested to cancel. I discovered the return policy only after researching it myself online. I was then told I was outside the return window because the dealership was calculating the period from the date I signed the paperwork rather than the date I actually took delivery. Only after I researched the return policy, escalated the matter to the General Manager, and provided text messages showing that I had requested cancellation on June 22 did the dealership agree to honor the return policy. I acknowledge that the return policy was included in the paperwork I signed, and I take responsibility for not reading every page carefully. However, my concern is that when I specifically requested to cancel the purchase within what I believed to be the applicable return period, I was never informed that I qualified for AutoNation's return policy. Instead, I was told my only options were a costly buyback or trade-in. Had I not researched the return policy on my own, insisted on escalating the matter, and provided my text messages, I believe I would have unnecessarily lost thousands of dollars. read more

You can buy a car from this dealership but Service department is a joke. No call backs and they don't care. They don't take business serious. read more

Vanessa is the absolute best sales person. Please ask for her when looking for any car used or new she will take care of you like family. Exceptional service. read more

Be extremely cautious with this dealership. They utilize "bait-and-switch" tactics regarding vehicle certifications. I purchased a $110,000 Range Rover here under the explicit requirement that it was Land Rover Certified Pre-Owned (CPO). It was marketed on their lot with "Certified" stickers and plates, yet I later discovered they quietly registered it as "AutoNation Certified" to avoid manufacturer-level coverage. This deception has left me with an $11,000 repair bill just months after purchase. When I confronted management, Sales Manager Chad responded with a dismissive, "gotcha" attitude that was entirely unprofessional. The epitome of a "used car salesman"! They rely on the Land Rover name to mask shady, "fine-print" sales tactics. Save yourself the headache and the money--take your business elsewhere. read more

West Houston Land Rover sent me an e-mail advertising a $99.95 price for a synthetic oil change. They actually charged $203.01.

I reached out to the dealership virtually about a car I saw on AutoNation's site. Was in communication for 3days for an offer that would've taken a few hours tops in person. The sales rep, Alyssa, was very dismissive and gaslighted the situation when confronted about her horrible communication (like I said took 3days for an offer which I had to reach back out about) then after I asked if they took a particular bank loan, suggested I allow them to shop for a loan to not incur multiple pulls of my credit report. Come to find out they pulled my credit each day for 3days. At which point she minimized the amount of credit checks as 'typically dealerships pull 6-7 times' and basically 3 checks is nothing. All of this is in text which I will include. As the sales rep, she never communicated any other credit pulls would need to be done but quickly put the blame on her 'finance' dept and 'miscommunication.' Saying she's just the middle man and did as she's asked [by me.] Gaslighting at its finest. DO NOT DO BUSINESS with this representative. Will be reporting their deceptive sales tactics LOOK CLOSELY to the texts and how I reached out on Day 2 and didn't get a response til Day 3 read more

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DO NOT BUY AN EXTENDED WARRANTY. The promise that it is fully refundable at a prorated rate is a complete lie. AUTONATION lies. Love the dealership though. read more

My experience with Land Rover West Houston service was outstanding. My service advisor was Giante and I cant say enough about his unwavering attention to my needs. He was professional, thorough, knowledgeable, timely with his follow up and showed concern for my concerns. I passed right by Land Rover North and drove to Katy. I was not disappointed. Thank you, Giante. I will always have my service done with Land Rover West Houston. read more

Bought a vehicle with several repairs needing to be completed, they kept the vehicle for a few weeks, did not complete the repairs, returned the vehicle. Requested the missing trim parts, repairs be completed, told several times it would be completed, 3 months later repairs are still not complete, conveniently the manager is never there to take phone calls or call me back. If you shop here you are SOL. DO NOT RECOMMEND! read more

Highly recommend this dealership!! My daughter was in a car accident and her car was totaled. She is in a small town so we had to rely on the internet to find a car similar to her old one. I found one at Land Rover West Houston. Anoosh was my sales rep and he went beyond the call of duty to help us. He took lots of videos and pictures, even FaceTimed us so we could see the car and play with the buttons. He was super attentive and got back to me in a timely manner with anything we needed. After he passed me to the finance department, Jonathan was just as accommodating. We could not get to Houston so he sent the documents to an AutoNation nearby so we could complete the transaction. Everything went smoothly. We needed the car to be shipped and they set everything up, sent another video before the car left and got us the car the day they received the papers and payment. The car was everything we hoped and to make it even better, they offered a 4 day/250 mile no hassle return if we didn't like it. They also offered a 3 month/4,000 mile warranty and provided us with the CarFax and the Inspection report. One of the best car buying experiences I have ever had! Ask for Anoosh! You'll be glad you did! read more

Watch out they bait and switch you on pricing. Don't believe the website price as they will go up once you arrive. Very deceptive and unhonest. When you want to buy a $100k car you shouldn't have to deal with this crap. Go elsewhere. read more