It's a shame that this place has only 3 stars. Often places that offer a service get judged harshly…read moreon reviews. I have used this place occasionally to get a Covid test over the last couple years. My review will be primarily on Covid testing there since that's all I've done If you are planning on coming here for a Covid test READ the website! More than once have I overheard an unhappy person finding out that they have to pay $150 for their test at the counter. If their website wasn't clear before, there are now at least three different places throughout the process of making an appointment online that indicate whether or not your test will be covered. I've shown up both with and without an appointment. If you don't have an appointment, wait time kind of depends on time of day and time of year(around the holidays is busier). Each time I've visited I felt the visit went smooth and my visit was as pleasant as getting swabbed could be.

Billing needs to be more transparent. They billed my insurance over $700 for a simple strep test…read morevisit of which I got stuck with well over $300. I called them to ask about this since this seems wildly high and did not get anywhere. I asked if they offered cash pricing instead of insurance and was told yes you have the right to choose to do that. However, they refused to tell me anything about that pricing at all. I get that this visit was already set through insurance, but I should have a right to that information going forward. Definitely feel like I got screwed. Just use telehealth if you can.

We were greeted pleasantly, had the good fortune not to have to wait, and were treated to a care by…read morea nurse practitioner or physicians assistant who was extremely competent, patient, gentle, compassionate and thoughtful. He is someone I would be happy to have as my physician. Look for the good; it's there to be found and don't be discouraged by negative reviews.

We called earlier, learned it closed at 830pm, got there at 755 and was told they could take no one…read moreelse. We could have been told that on the phone ... but this was really inconvenient (and avoidable if they just said something.) And our request was simple, too, an antibiotic for possible tick bite. Hate to leave a 1 star, but poor customer service.

MRI -- Technicians had an unnecessary professional attitude…read more Made unreasonable demands & when complied with refused to do the MRI anyway. Patient was reasonably frustrated but nothing else. Staff chose to blame caregiver for patients attitude. Staff was unnecessarily antagonistic to a patient with stage four cancer & their refusal has throw off whole chemo schedule.

Quick, efficient and patient friendly from triage to booking. Just wished they were in-network with…read moremy BCBS so the MRI would be covered.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

I got a blood infection and was very sick in ER. That was the only (-) experience. 6 hrs in the…read morehallway *. see David D. Review. Moved to 5th floor. From that moment till released. Excellent care in every area. MRI, Cat scan, Echo Cardiology. Lab, and immediate care when I turned the call light on. The food was great, loved the everything omele. Thank you for the caring support crew. Three very tough days then two coming back. Great care by all. Special thanks to Cardiology, Lab, Neurology and Infectious Disease. I has Sepsis, a stroke, but quick work by my care team, and care from great professional Nurses, and I'm still recovering but its tough to think of the outcome had we not came to Newton Wellesley Hospital. * ER was less then desirable. my wife took care of me. from getting a room to release 5 STARS!

This is a good location if you need labs done on a holiday or weekend. Other locations nearby in…read moreWaltham and Chestnut Hill are not open on major holidays, but Newton Wellesley is open and pretty easy to get to right off of 128. Or just a couple miles from the pike. Limited parking at the entrance for handicap and some charging spots. Usually those are taken so you have to go to the lower parking spot and walk up a ton of stairs. There's also the option to valet which is $12 or only $4 if you have a handicap placard. To get to the lab/imaging location, when entering turn right after the check-in station, then go straight to the end of the hall and then left. You'll see a wooden desk on your right to check in. There's a small waiting room there, but also a larger room across the hall. They're not a lot of phlebotomy stalls, but they move pretty quickly. Staff are friendly and efficient. This is a good option for getting labs vs driving into Boston.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

My husband and I have been going to this practice for over 10 years. Our physician, Geraldine…read moreZabik, is so responsvie and attentive that we felt we needed to post a comment about her. I recently tried to get a prescription filled on a Thursday before a long weekend; however, there was a glitch and it never got sent. I called on Saturday and left a message with a covering physician who said there was not much she could do until Tuesday but that she would contact Dr. Zabik, (very nice thing to do). Later that day, Dr. Zabik called my home and left a message that she had called it in for me. I did not ask her to do that but she did it because she is such a caring physician. I would highly recommend Dr. Zabik and this practice.

My home base for medical care. I now live on Cape Cod but come up 4-5 times a year as needed…read more Watertown is my hometown and I feel at home there. Great staff - labs on site feel caring

Your primary care team needs to do better. When promised a follow up call, no one will ever call…read more Prescriptions are never sent right the first time. Medical information on my chart has inaccurate info, which is the most concerning. I ask for it to be corrected every time and it never is. I leave every appointment frustrated and taken advantage of. You need to do better.

We made an online appointment and were in and out in less than an hour. All the staff we met were…read moreefficient, friendly, and very helpful. Would return if a future need arises.

My wife has been treated very professionally whenever she goes there. The PA even called her at 8pm…read moreto suggest she come in early the next morning. She feels like she is going to her regular doctor. I just want to make sure they get credit for great care in my wife's case.

The worst place ever. Very unprofessional and hard to get in touch with the manager Jen. Everything…read moreabout this place is faulty. Should be closed down to further improvements can be made. Not good for anyone living in this area either. From the front desk to the medical assistant and physician in the back. Are all horrible to say the least.

Simple perscription request for bronchitis was told to go to pulmonologist. Previously required…read more2 visits to get necessary meds.