Excellent experience every time. Rachel is wonderful and takes time to truly get to know me.read more

I was seen on Monday by Dr. Traci Jensen D.O. for a possible reoccurance of pneumonia. I find it…read morehard to believe she checked anything as she only "listened" to my heart and lungs for 15 seconds, if that. She prescribed a Z pack (antibiotic) and Promethazine DM for cough. Good luck keeping that cough medicine down! Her affect was lacking and I seemed to be boring her with my presence. She was out of the room faster than a jackrabbit

Had a colonoscopy on May 6th and still waiting results of biopsy. Have called 3 times and no one…read morehas returned my call. This is not good.

Very professionally run just had colonoscopy done there very caring and patient with anyone who is…read moreanxious highly recommend them I am pleased with what I had done the instructions were very clear thank you see you I. Five years

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

In my opinion, based on my experiences described below, Thunderbird Family Medicine and their…read moreassociated practitioners are UNETHICAL and MONEY GRABBERS. They will hold your refills and lab orders "hostage" to make you come into the clinic so they can charge you another co-pay and bill your insurance for another office visit. Background. I went to the same doctor for almost 20 years. Unfortunately, he had a stroke and could no longer practice medicine. We had a great relationship. Every year, I would faithfully pick up my lab orders, get my labs drawn, then schedule my yearly appointment to discuss the results and make any necessary changes. If something unusual came up mid-year, I would make an appointment to see him. If I needed a specialist, he would recommend a good one. Perhaps I was spoiled with this kind of patient-doctor relationship. When searching for a new primary care doctor, I asked my friends who lived nearby for a referral. Dr. Scott Marquard with Thunderbird Family Medicine received a lukewarm recommendation and had decent reviews, so I decided to give him a try. It turned out to be a BIG mistake.  Red Flag #1. The clinic charges a yearly fee just for the privilege of going to them.  Red Flag #2. On my initial appointment with Dr. Marquard, I brought in my 20 year history printed out for him along with recent lab work. My vitals were taken by the technician and I waited for the doctor. He came in, shook my hand, then we had a ~15 minute discussion, then he shook my hand and left. No look at the eyes, ears, throat. No listen to the lungs or heart. No nerve reflex test. No palpations. Nothing. Only conversation in which we discussed my current prescriptions and an upcoming international trip, among other things. I was told to call in for future prescriptions refills. Red Flag #3. When I called to get my prescriptions renewed, I was told by the front desk that I needed to make an appointment. This was contrary to what we had discussed on my first visit. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to call 98 point 6 (my telephone insurance service) and pay $5 to get my prescriptions renewed (they asked to see my lab work which was current). Red Flag #4. When it was time to get my annual bloodwork done, I called to get a test added to the lab order (I found out about a test that could tell if you had a genetic disposition for blood clots - my dad died of a DVT). I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. My resolution was to skip that test and go ahead and get my blood drawn. Red Flag #5. As my international trip to India and Nepal was getting close, I called to get prescriptions for an anti-nausea and antibiotic "just in case" as we had discussed during the initial meeting. Guess what? I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment to discuss CDC guidelines. My resolution was to wait until my annual and visit an expensive travel clinic that would be much more knowledgeable about international travel.  Red Flag # 6. After my annual and after my international trip, I called in to get a prescription refilled. Guess what???  I was told by the front desk that I needed to make an appointment. When I asked the front desk to ask the doctor about it, she confirmed that I needed an appointment. I called again when I was almost out of medication, I told the front desk that the situation was "b*llsh#t", and that I had been in 8 weeks prior and my lab work was only 9 weeks old. She refused to connect me to a doctor, so I tried to use their portal to make the request to the doctor directly. Dr. Marquard told me via the portal that I verbally assaulted the staff and was terminated from the clinic. This was not a huge disappointment as I had already researched, found, and made a future appointment with another primary care doctor.  Note #1. All this occurred in a period of less than 8 months. Note 2. I saw another provider (NP - nurse practitioner) other than Dr. Marquard for my annual. I can't find the name as my access to the portal has apparently been terminated. I remember that a PA signed off on the visit (also a red flag???). So, patient BEWARE!!! I highly recommend finding another clinic if you value your time and money. If you choose to go to this clinic and see these practitioners, make sure to get prescriptions filled and lab work orders in hand before you leave their office.

Excellent care and wonderful office staff always ready to help…read more Dr. Desai is a great professional and a kind man.

NEW WARNING DO NOT GO HERE…read more Let me start off by saying this place has ZERO regards for their patients. They are quick to bill the insurance for 6 months but still having zero idea what's wrong with me. Making the patient feel like it's their fault for not knowing the underlining cause when trying to advocate for themselves. In the doctor's words "Must be having some type of placebo effect." Which is crazy because no other medication made a difference in my health but after begging the doctor to just put me on fluconazole ( prescription for valley fever ) I started to notice a difference in my health no more fatigue , no more migraines, and no more achy joints. Explained this to the doctor they had speak to me due to my doctor going on vacation. He was ABSOLUTELY RUDE , inconsiderate to my health & well being. I had blood work done total of 2 test , One test came back positive & one came back negative. Instead of looking further into this he Argued with me about what else I could do to see what's going on. In his own words "You didn't make an appointment this is free help. I'm late to my next appointment so?" I've been to the emergency room for this same issue multiple times . Paperwork stating they do see an issue / inflammation & to Contact my primary care doctor. My health has only declined with this facility & the lack of care. Only recently after begging the office manager to look into this. The doctor starts semi listening because now he's upset that I made a complaint. In 2022 I was diagnosed with valley fever, Come to find out I might have it again. I've been in their care for multiple months and my health only declined due to lack of care. They are quick to turn around and make you feel like you're the issue if they can't figure out the underlining cause for your visit. When trying to advocate for myself I've had the doctor personally argue with me infront of my wife because he has zero clue what's wrong. As the doctor gets upset because I'm confused asking questions and what's the next step for a health plan. Very quick to pass it off to the next person that has zero clue about my health. Also spoke with the office manager due to the referral department messing up not sending my referrals to the right place & leaving multiple voicemails even having my wife call in. Zero response within 48hrs , so I personally walked in to speak with the manager. Even when the manager called went straight to voicemail. Being said I'm going multiple days without the referrals while the place I needed the referrals for getting booked out farther & farther . Seemed like she cared for the patient's health but when I call in to express my concerns it's clearly not as important as it was when we had spoke face to face. This place needs to be audited because when asking for all of the visits my insurance has paid for they cannot provide it to me. The manager put on notice November 1st 9:46am needed all information. On 12/11/23 Manager could not provide information due to being "Short Staffed" RED FLAG I have still not received all my paperwork. I have been going to west side internal medicine for multiple years now. My father also visits this same facility. As I'm writing this we both are making complaints to our insurance. Save yourself the headache like I did by finding somewhere that ACTUALLY CARES!

I've been seeing Dr. Singh for about four years now, and I couldn't be more pleased with the care…read moreshe provides. She is extremely professional and, just as importantly, an excellent listener who takes the time to truly understand any concerns. As a pulmonologist, her knowledge and attention to detail give me a lot of confidence in my care. My wife originally recommended her to me, and we've both continued seeing her ever since. I highly recommend Dr. Singh to anyone looking for a thoughtful, attentive, and highly skilled specialist.

I have had consistant excellent care at this location. Dr. Singh and her staff are kind,…read moreresponsive, respectful and professional. I would highly recommend this pulmonologist to anyone.

Dr Dwivedi has earned my complete confidence and I am so thankful. As someone else said, he is not…read morea box checker- he very much cared about listening and relating to my other health issues. When you need a good endo -as I really really did- you need someone eager to take in info to respond to, be responsive, and be responsible and see big picture as Dr Dwivedi has for me. He can speak fast and directly, but when you are where you know that is exactly what you need, it is tons better than sweetness and light. If it's not first impression, let me tell you Dr Dwivedi's heart and his brain are proven very big and well connected, in my experience. He's really had my back and compared to other perhaps overwhelmed colossal endo practices when my titration needed a days span not weeks or months span- he blew me away at his good direction and got me on the right track and has kept me there.

Dr. Dwivedi is fantastic. He has a gift for breaking down complex medical concepts into simple…read moreterms that are easy to understand. He laid out all of my treatment options clearly, explained the pros and cons of each, and worked with me to map out a clear plan moving forward. When or have you EVER walked into your Doctor's office without an appointment and THEY TOOK TO RIGHT TO A ROOM! and the Dr came right in? PROBABLY NEVER! Doctor came in and spent about 30 minutes with me and me off with a few referrals weeks later I have a pretty clean of .

Dr. Dr Heatherann really listened and is very friendly , My…read morefirst visit and it won't be my last Highly recommend Staff is also friendly It's a win win situation

Dr Bal is probably the most compassionate, caring Dr I've ever had never makes you feel rushed…read morelistens to you and always answers your questions and if you text messages always done in a timely message. The office is clean everybody's friendly. I wouldn't go anywhere else.