I had an excellent experience while getting an MRI at CRA. The staff is absolutely wonderful. CRA…read moredefinitely gets an A+ for customer service...at least in person. I did have a bit of trouble finding the right person to speak to on the phone. I'll say that the two women women working at the receptionist desk during my visit were extremely nice. Setting an appointment was a breeze, and CRA provides an option to complete all of your paperwork online before your visit. Checking in was also a breeze. Although I arrived about 20 minutes before my check in time (just as a just in case since I was a 1st time patient), they let me start my MRI a bit early, which was great. Just like the women at reception, the MRI team were super nice too. The facilities were quite clean and looked maintained. However, I was a little concerned that the warm water in the restroom was white even after running the water for a couple of minutes. CRA/medical park has a decent number of free parking spaces, which is becoming more rare these days, so that's one less thing to worry about. Actually, the parking situation is why I arrived earlier than my check in time, because it seems impossible to find free parking in this area. Fortunately, you will not have that problem at CRA.

On the morning of my appointment, I walked into the reception area and said "Hello" and no one…read moreanswered. There were four female staff members behind the desk talking to each other - customer service sucks!!!!!! BUT the professional that took the test was very friendly and informative.

I visited the imaging center for a chest xray during my lunch break. I had to get back to office…read morewithin an hour with a drive time of 40 minutes. I arrived immediately got registered, was taken back by the tech completed the xray all in 12 minutes. The facility was clean, the staff were polite and courteous and the tech was efficient. I was very satisfied with the visit.

Please be warned! This place has been closed for over a year. You will not know that this place was…read moreclosed until you get there. We have complained to Progressive a year ago and they still did not make the change. When you asked for an appointment they assign you to the Greenbelt versus the downtown Silver Spring location.

Good thing we called the number to verify- they are still answering the phone number with the…read moresilver spring exchange as though it still exists! Silver spring is CLOSED!!!! Apparently, the Greenbelt Md location is the location they give appointments as though it's silver spring, Md- so be sure to check !

Forest Glen Location Silver Spring MD…read more I had an appointment today. From reception to the medical assistant and x-ray, everyone was great. They get 5 stars. However, I won't return. regarding Dr. K. L.: (1) She didn't wash her hands upon entering the room (2) She deliberately pressed upon the fractured area to see if it hurt (of course, it's a fracture) when she could have started more gently (3) She continued to make limited eye contact, which made me lose confidence in her; she lacks bedside manner and empathy. (4) I got the impression she was just passing through and made a pitstop on her way. Perhaps she had some other pressing personal or medical engagement. One star. I won't be back, not even for a followup!

I visited GWOG Silver Spring office on a few occasions and I always was totally satisfied with the…read moreservice. I see Dr. Gutterman and find him knowledgeable and attentive. He provides good explanations in a friendly manner which helps a lot.

Driving up and seeing it is in a strip mall (by the Aldi and Target) was, I admit, a bit…read moresurprising. But, getting past that, it's a nice place with great staff and very professional, compassionate and caring staff, both in front office and in the back (technical) staff. Comfortable waiting room.

I have been here on two different occasions over two years, and both experiences have been…read morepleasant. The front staff is efficient and medical team is very caring and patient. I would recommend this place because of so easy to get to and the staff is wonderful.

This is my second visit to Community Radiology and unfortunately my last…read more A couple of weeks ago, I came here with my daughter and experienced the same issues. Once again, we were told to arrive early for check-in, which we did--only to wait 45 minutes to over an hour past our scheduled appointment time. It took 30 minutes just to be checked in, and once we were finally called back to another area, we waited there for an extended period as well. To make matters worse, the test being performed required a full bladder prior to the appointment. By the time the test actually started, we had been waiting nearly two hours while holding a full bladder, which is extremely uncomfortable and completely unacceptable. If you know your facility is understaffed or running behind, patients should be notified in advance. There is no respect for people's time here, especially for children and for procedures that require specific physical preparation. I will never return to this location. I will continue to support American Radiology in Columbia, MD, where wait times are reasonable and, more importantly, patients are called ahead of time to reschedule if staffing issues arise. That is what real customer service and patient-centered care looks like

I called for an appointment and was told I needed a preauthorization for an mri. I do not. But…read moretheir insistence delayed my treatment and pain relief. I called my insurer and confirmed ii dont need a preauthorization. called for an appointment and made an apppt right away. The scheduler says some schedulers automatically you need one because UHC is so difficult to work with. Day of scan wasn't any better. the front desk intake woman was RUDE, cold and intimidating, which i assume was her game all along. No need to treat patients like people. the machine was basic, no music or visuals to help you through it, No message asking if I was doing ok, or telling me how much longer the test would take. But they were pleasant and competent. when I left I was given the requested disk promptly. But was told results would take 3 - 5 business days and another 3 for the report to be posted to the patient portal. Find another place to get your MRI.

Scheduling great, facility great, employees at the facility great, results I felt were very…read moreinformative. No regrets in paying out of pocket to get this done. Only problem I had was no one ever called me to schedule or review my results with me which is advertised in their materials. I just got a notification through email/app my results were available and that was it. I don't need to do it now, as I already had an appointment with my Dr for something else and my personal Dr reviewed the results with me since I brought them along.

5-star: The stuff all around is so professional. The waiting room is lovely (and I appreciate all…read moreof the snacks and drinks available after the scan). The reception staff was prompt and efficient, as well as the and the MRI tech who acted as my guide during the process. The whole experience really was terrific. I was lucky not to have any major findings, but I did find the review process over the phone after the results were in felt a tiny bit rushed. All in all, the experience was outstanding and I recommended it highly to anyone. Having this scan is a wonderful peace of mind. I will definitely repeat this in a couple of years.

The staff is very friendly and try to make the radiation process as comfortable as possible. The…read morestaff asks me about my day and other questions which helps alleviate the monotony of having the radiation treatment daily. The office is clean and organized. I like how they have a bowl of candy at the front desk. Each day after radiation I "treat myself" to a piece before I leave. I would highly recommend Holy Cross Radiation Treatment Center to anyone who unfortunately would need it.

Wonderful experience here today. Staff was lovely and personable from front desk to ultrasound tech…read moreand the owner was so helpful! We felt like we got some great pictures and they took their time making sure we were happy. There was a miscommunication with what was included in my purchased package and the owner made sure to make it right! 5 stars and cannot recommend this place enough! I wasn't planning on doing another scan outside of my OB but I enjoyed this so much we will try to come back here again when I'm a little bit more far along. The room was also very clean and cute and ample seating for your loved ones. I really felt cared for here and there's some lovely people that work here.

Being pregnant for the first time during COVID has come with many challenges; one of them being my…read morehusband not able to attend appointments and ultrasounds with me. He's missed out on some of those special moments, but being able to attend the 3D/4D ultrasound together brought us so much joy! Beth was able to get some amazing shots of our baby girl, and I have over 30 stills and the video from the whole experience to download and keep for memories. Beth also gave us a packet of several color and black and white photos! The office was very clean, and they diligently sanitized the office and sonogram area after each patient. I will absolutely be back in the future, and I highly recommend Beth and Baby Joy!

Scheduler was quite rude and hung up on me when I attempted to reschedule a pre-colonoscopy virtual…read moreappointment. Initially, she refused to cancel it because 'it is so far in advance' so I explained that it was set up without my approval and I cannot make that appointment. She finally agreed to cancel and then hung up on me. I started to wish her a good day and to enjoy her weekend but she was long gone. She should realize that she is not tasked with doing favors - it is to provide professional, courteous patient services.

I have been going to this office for about 7 years and always find the front desk staff to be…read moreunkind, unfriendly, and rude but recently, I had an actual horrible experience with them. I wrote to the office about this experience but have not heard back from anyone to acknowledge my message or my experience. I think the reason front desk staff can behave this way is because they know that they can get away with bad behavior and they have the support of the Administrator and providers. Even though I like my provider, I am finding it difficult to keep going to this office where as a patient, I don't get the respect I deserve.