John's Hopkins Medical imaging works like a well oiled machine. I was warmly greeted, when I walked…read morein the door. Before, you know it, it's your turn at step #2. For me, that was iv insertion, heart leads attached, and a few questions to answer,everyone was so nice and kind. The next step was waiting room #2. A gentleman was pointing at me and gesturing for me to come in to the testing room. I was given some medication. Then, there was an awkward silence. When, I asked if anyone was still there? And, they explained that they had to wait for the medication to take effect. One of my suggestions would be to let the patient, who is hooked up to giant equipment, to know that in advance. The test itself was pretty quick once it started. Then, the process of getting unhooked from all of the medical equipment and I was on my way. Thanks to my son, Mike, who was waiting for me. Thank you to Johns Hopkins Imaging for their expertise and support.

Markers left me with secondary lymphoedema. They claim it is unrelated. My arm was fine when the…read moremarkers were put in. Shortly thereafter, all puffed up. Coincidence -- not!

The medical professional who gave me a mammogram was excellent. Mammograms stir up anxiety for me…read morebecause I have an implanted defibrillator. The medical professional who provided me with a dexascan was pleasant, warm and efficient. No warm fuzzies from the people at the front desk; however, it was a very busy day for them and this would likely explain the abruptness that I experienced.

BE VERY CAREFUL, THEY CANNOT GET BILLING RIGHT! MRI went…read morefine, was sent home with a CD copy, and paid cash upfront for the MRI. Two years later, and we've gotten sent to collections every 6 months because billing made a mistake (said I got two MRI's when I only ever got the 1, that was PREPAID!). We're in a cycle of calling, having them realize the mistake, reverse it, think we're all set, and then 6 months later we get another notice for collections. It's getting exhausting at this point, when they admit fault, say things are getting fixed, and then don't get fixed.

Overall, the appointment wait time was great--I was in and out quickly and able to make it to work…read moreon time. However, after my appointment, I stepped up to the receptionist's counter to ask about the results timeline, obtaining a CD, and any follow-up steps I might need. One of the receptionists was quite rude. Unfortunately, I didn't get her name, and it's possible she was having a difficult morning, but the interaction left a negative impression. Because of that experience, I would prefer not to return to the Bethesda location. It was disappointing, especially since first impressions matter, and it made me concerned about how patients are treated throughout the day.

If I can give 0 stars for this center.To Whom It May Concern,…read more I am writing to formally lodge a complaint regarding the unprofessional treatment and lack of coordination I experienced at your center. I was scheduled for an appointment on June 10th at 7:20 PM. Despite receiving multiple phone and automated confirmations, I was informed upon my arrival--after a one-hour drive with a fractured elbow--that my pre-authorization had been approved for a different facility. This occurred even though your staff specifically stated on June 8th that the appointment would only be kept if the authorization was finalized by June 9th. Furthermore, the management's response to this error has been unacceptable. I was promised a follow-up call from the manager, Mary E. Johnson, on the morning of June 11th. When I called at 10:00 AM along with the CIGNA Customer service manager who was trying to help me to get approval on the fly and fax to the number of this center, she claimed to be too busy to speak. When I followed up again at 11:30 AM, she reiterated that she was with patients and abruptly hung up the phone without offering a resolution or a definitive time to talk. It is disappointing that my time and physical condition were not respected, and that no effort has been made to rectify a mistake caused by your office's oversight. I hope that this matter is reviewed by senior leadership and that appropriate action is taken to improve your scheduling and patient communication processes.If she is so busy, she could ask someone to call and schedule immediately or atleast by the time she promised rather than saying for hours she has been with patients.  I look forward to your response. Sincerely, Anil

Great visit at the North Bethesda branch. My tech, Fitsum, was excellent. I have fragile veins…read morefrom past cancer treatment and he knew exactly how to set my IV up without causing pain. Not many techs know how to do this so I am very appreciative! I definitely recommend Adventist HealthCare Imaging-- North Bethesda branch. All of the staff are helpful and friendly.

Very experience technician who took the time to explain the PET process and what he was injecting…read moreinto my veins for the scan for cancer cells. Machine was very open and not as loud as I anticipated. Good experience overall and would use them again in the future should the need arise.

I had an excellent experience while getting an MRI at CRA. The staff is absolutely wonderful. CRA…read moredefinitely gets an A+ for customer service...at least in person. I did have a bit of trouble finding the right person to speak to on the phone. I'll say that the two women women working at the receptionist desk during my visit were extremely nice. Setting an appointment was a breeze, and CRA provides an option to complete all of your paperwork online before your visit. Checking in was also a breeze. Although I arrived about 20 minutes before my check in time (just as a just in case since I was a 1st time patient), they let me start my MRI a bit early, which was great. Just like the women at reception, the MRI team were super nice too. The facilities were quite clean and looked maintained. However, I was a little concerned that the warm water in the restroom was white even after running the water for a couple of minutes. CRA/medical park has a decent number of free parking spaces, which is becoming more rare these days, so that's one less thing to worry about. Actually, the parking situation is why I arrived earlier than my check in time, because it seems impossible to find free parking in this area. Fortunately, you will not have that problem at CRA.

On the morning of my appointment, I walked into the reception area and said "Hello" and no one…read moreanswered. There were four female staff members behind the desk talking to each other - customer service sucks!!!!!! BUT the professional that took the test was very friendly and informative.

Why won't this business return phone calls?…read more I left three messages in the past week to schedule an MRI and no one has contacted me. I am a cash patient and assumed I might get priority scheduling. I must look elsewhere.

Everything about this went wrong. I tried to schedule an open, seated, upright MRI for my chubby…read morehusband, who is claustrophobic. Just trying to get someone to answer the phone was a chore, it took me two days. When someone did answer the phone I was told their system was down and they would get back to me. Five days later when I still hadn't heard from them, I called back and was told they didn't forget about me, they had a very long list of people to call back. They required me to give them a copious amount of information before scheduling the appointment. One of the first questions they asked was what insurance my husband would be using. After giving them a metric ton of information, scanning and emailing and faxing, as well as numerous phone calls we were told they could not help us because they did not take his insurance. Out of sheer desperation, I said fine, we will self pay, (knowing that I could not possibly afford that) and then I was told no you cannot self-pay because you have insurance. I truly have no words for that absolute inane customer service. I will give them one star because I have a great story to tell about ineptitude and the state of American healthcare.

This place is the worst. After having a nightmare experience with them several years ago - driven…read moreat least partly by the fact that there are no phone communications between provider and patients, only unending loops of automated texts or one-way forms - I tried going back after getting dozens of reminders from them to schedule my annual mammogram. I let the scheduler know that I was between primary care doctors (my previous doctor left her practice) and she said that was fine, but after sitting for half an hour in a packed waiting room I was told by the front desk that it's illegal for them to give me a mammogram if I don't have a primary care doc for them to send it to. I personally think this is stupid, but if this is their policy why was I even given an appointment? Please find another location, I've had a good experience with their Germantown office.

Staff was attentive and friendly. It was during the holidays and they had a bra decorating contest…read morefor their staff where we could vote for our favorite. (The decorated bras were hanging in the changing room.) It was nice having something to "brighten" the mood and the experience.

I was able to schedule an MRI the next day. I walked in for an 8:30 appointment and was taken back…read morefor my MRI immediately. Kevin took great care of me - explained the MRI process, set me up with some soothing classical music and completed my MRI in 20 minutes. He was awesome and the process was quick and easy. Highly recommend GCM.

Awful! Scheduled an appointment. Took the morning off work for my MRI, showed up ten minutes early,…read moreand was told they don't have anything available, sorry. Walked out and scheduled something at Sibley.

Virtual Physical, 11400 Rockville Pike, Suite 105, Bethesda, MD 20852 ; MD Business ID W10620987…read more Business Listed under Maryland Radiology Associates LLC w trade name Virtual Physical. GI Doctor, Wayne Olan Radiologist, Robert J. Hage Owner, Obi Obi Resident Agent. P. Case Aiken II ESq. It has been our experience they will not deliver a completed report for several weeks. The Colon Report is more than 1 month late. The above information is accurate as of 11/3/23 for reviews and complaints to the state of MD, Medical Board and general public at large.

I paid for a full body scan because I was not feeling right and my doctor could not find anything…read morespecific. The facility was comfortable, the attendants made the scan easy, and the doctor's explanations were understandable. Nothing unexpected stood out on the images. Unfortunately, about a month later I was diagnosed with cancer when my symptoms got worse. I did not have any expectations that this was the same as a diagnostic CT and my cancer was not a solid tumor type so I was not surprised nothing was found on the Virtual Physical. However, when deciding on whether to spend such a large amount of money, people should know that this type of scan won't catch certain physical problems.

Great experience -- just went to get some blood work, had no problems checking in and was taken…read moreearly. The staff was very friendly and professional -- highly recommended!

5 Stars our of 5: A huge thank you to Michael from Quest…read moreDiagnostics! He handles our daily specimen pick-ups at David Green M.D. in Bethesda, MD. Michael is always smiling, incredibly nice, and completely reliable. We truly appreciate his professionalism and great energy. He is an asset to the Quest team!