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    Adventist HealthCare Imaging

    5.0 (1 review)
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    4 years ago

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    Community Radiology Associates - Gross pink and brown mold in dressing area. Yuck

    Community Radiology Associates

    2.0(85 reviews)
    2.0 mi

    This is my second visit to Community Radiology and unfortunately my last…read more A couple of weeks ago, I came here with my daughter and experienced the same issues. Once again, we were told to arrive early for check-in, which we did--only to wait 45 minutes to over an hour past our scheduled appointment time. It took 30 minutes just to be checked in, and once we were finally called back to another area, we waited there for an extended period as well. To make matters worse, the test being performed required a full bladder prior to the appointment. By the time the test actually started, we had been waiting nearly two hours while holding a full bladder, which is extremely uncomfortable and completely unacceptable. If you know your facility is understaffed or running behind, patients should be notified in advance. There is no respect for people's time here, especially for children and for procedures that require specific physical preparation. I will never return to this location. I will continue to support American Radiology in Columbia, MD, where wait times are reasonable and, more importantly, patients are called ahead of time to reschedule if staffing issues arise. That is what real customer service and patient-centered care looks like

    I called for an appointment and was told I needed a preauthorization for an mri. I do not. But…read moretheir insistence delayed my treatment and pain relief. I called my insurer and confirmed ii dont need a preauthorization. called for an appointment and made an apppt right away. The scheduler says some schedulers automatically you need one because UHC is so difficult to work with. Day of scan wasn't any better. the front desk intake woman was RUDE, cold and intimidating, which i assume was her game all along. No need to treat patients like people. the machine was basic, no music or visuals to help you through it, No message asking if I was doing ok, or telling me how much longer the test would take. But they were pleasant and competent. when I left I was given the requested disk promptly. But was told results would take 3 - 5 business days and another 3 for the report to be posted to the patient portal. Find another place to get your MRI.

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    Adventist HealthCare Imaging - diagnosticimaging - Updated September 2026

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