Steve was mobile and came to my home, bought the alternator, changed it out, was diligent in…read moregetting me back up and running again and he came to me. I have nothing but good things to say about that kind of service.

Quick, professional and on time. They came to us, no need to spend the day in a repair shop!read more

I called them to level my camper out and Chris was absolutely positively 100% very professional…read morevery quick and really really good I would recommend him to anybody When I called he was here within 30 minutes and the quality and value was definitely worth it. So I would say ask for Chris he is the only one I know from that company as the only one I have dealt with and OMG he is so friendly, and like I said very professional and did it quick. So yes I will recommend him to anybody.

Apologies if this is a long story. After my mother in Michigan gifted my daughter her 2001 VW…read moreBeetle with 48,000 miles on it, my daughter and I traveled from California to pick up the car. We headed out on Thursday morning for the 5 day drive back home to Oakland California, taking a northern route to stop by Badlands National Park and Mt Rushmore. By Saturday evening, we arrived in Cheyenne WY, where we spent the night. After looking at the weather forecast for the Sierra mountains, we decided to pick up some chains for our tires at the local Walmart in Laramie, WY, before continuing on our trip. On Sunday morning, as we got close to Laramie on I-80, the engine started sputtering, misfiring and losing power. The EPC light kept flashing and it was clear something was wrong. I was able to make it to the local Walmart parking lot, though the car stalled a few times on the way there. After I parked, I was unable to generate any power beyond idling, and the car continued to stall. I consulted yelp and google to find a local mechanic, but none of the local shops were open on Sunday. I saw a listing for Rise High Auto Repair, which described itself as a mobile mechanic company. I called the number and spoke with the proprietor, Chris on the phone. He said he could be there in 35 minutes and would diagnose the problem for $125 ($95 diagnostic fee and $35 travel fee) in the Walmart parking lot and that the $95 diagnostic fee would count against the repair cost if we opted to have him repair the car. When Chris arrived in his mobile truck, he was incredibly friendly and he got straight to work. He recommended replacing the spark plugs and wires, thinking that would address the issue. After finishing the repair and clearing the codes, he suggested I drive around in the parking lot a few times to reset the computer to see if the repair addressed the issue. However it did not. I made it about 200 feet and the initial problem persisted. He said he thought it could be an issue with the throttle, which he said he could clean, but if it needed replacement, I'd need to spend a couple of days in Laramie, because it was unlikely any of the local part shops would have the necessary part in inventory. He took apart the throttle, cleaned it out, and reset the computer. We decided to take our chances and see if we could make it to Salt Lake City and then Elko NV, which was about 625 miles away. The car ran well all the way to Elko. We got to Elko around 10:30 pm, and I noticed I had a text from Chis checking in on us to see how the trip was going. On Monday morning, we continued our trip back to Oakland and arrived safely with no further issues. Again, I had a text from Chris on Monday, to see if we made it home ok. All told we drove over 1100 miles. I can't say enough about Chris. First, he was incredibly competent. I could tell from speaking with him that he is extremely knowledgeable about automobile repairs. Watching him work, I felt like I was watching a surgeon. He made all of the repairs in the Walmart parking lot and he worked efficiently and thoroughly to ensure that he was able to repair the car. It was cold and windy on this particular Sunday and he invested over 4 hours of his time fixing our car outside. Finally, he was incredibly honest and kind. He cared enough to check in on us until we got home, something he really didn't need to do. I unequivocally recommend using Chris and his company if you find yourself in Laramie WY.

1st class service, quick turnaround. Couldn't be happier with timing belt change along with oil and…read morediesel filter change.

Only shop that charges less labor than they actually worked!…read moreI went in for a list of service and tests: oil change, coolant pressure test, battery test for one all the way underneath my spare tire n change kit (Thx Audi). 3 major items, book has to be at least 3 hrs, how many would the dealer charge? My total bill barely 2 Benjamins, despite over 100 bucks of synthetic oil n filter. And, no battery change needed. A suspect transmission fluid pan n gasket, no leak after they cleaned a past mechanic's mess The opposite of cha ching. Professional service with money left in your pocket. Thanks so much, Good Folks!

Kirk Hurt is probably the best mechanic you will ever find. He seems short with people only because…read morehis focus is on getting you on the road, not playing cards. His prices are so affordable I wonder how he turns a profit. Really. If you ever get a chance to watch him work, you will see that he doesn't ever do the minimum to get the job done. He makes sure that his work is perfect. If I still lived within 3 hours of him, he would be my mechanic again.

In all sincerity, I had one of my absolute best customer service experiences at DJ's Auto Repair. I…read morereally can't recommend this shop highly enough. Here's what happened... I was coming through Little Rock, AR from Austin, TX on a road trip out to D.C. My car broke down about 15 miles east of Little Rock on an incredibly hot summer day. Not knowing anything about this shop, the tow truck dropped me and my car off at DJ's. When I got there around 1pm, stressed out from the breakdown, I immediately received attention and was told they could start working on my car the same afternoon. I told them what happened, that my engine had starting smoking while on the road, and then they told me to relax and that they would figure it out. Here's where it gets good: Don, the owner of the shop, LET ME BORROW HIS PERSONAL TRUCK SO I COULD GO GRAB LUNCH. Sorry for all caps, but really, that's correct and it still amazes me - after arriving and telling them about my situation, I asked if there were any lunch options within walking distance, and then Don handed me his keys and said "just use my truck to go wherever you want in the area while we work on your car". So, I did. After I got back from grabbing lunch in Don's truck - about two hours since first arriving at the shop - they had figured out the problem: a previous mechanic had done a poor job installing the car's water pump, which lead to the engine overheating. The repair would require several hours of labor and it was mid-afternoon, meaning that my car would need to stay overnight... so Don PERSONALLY DROVE ME TO A HOTEL in downtown Little Rock. Seriously... the guy took time out of his day to make sure I got to a hotel that was at least 10-15 miles away from the shop. It was his idea; I didn't ask for the ride, he just offered it to me, without any conditions. And the next day? He PERSONALLY PICKED ME UP FROM MY HOTEL, and DROVE ME BACK TO THE SHOP. Again, totally his idea. When we returned to the shop, they had fixed the problem, and then helped me communicate with the previous mechanic about the faulty part, which ultimately led to me being reimbursed by that previous mechanic. I was in my car that day, driving away, returning to my road trip. I have driven the car approximately 5,000 miles since then, all without issue. These guys helped get me out of a stressful situation, and everyone involved was competent, attentive, friendly, and helped make me feel cared for. And THAT is ultimately what good customer service is: making your clients feel at home doing business with you. These guys knocked it out of the park. I would absolutely do business with them again!

my car died late in the day and this shop was the only place nearby that was still open and had the…read moreresources able to take my car. towed my car here and their parking was filled with vehicles. multiple tow companies called told me they recommended this shop. the shop said they'll have it diagnosed by the following day, I didn't hear from them near the end of the business day so called and they said they'll have it diagnosed and contact me the following morning, which they did. the estimated price is on the higher side for the average estimated cost. they said they could get my car done by the following day by afternoon. l ended up cancelling additional service. the part for my car already arrived and they had to return it and didn't charge me extra. I ended up just getting a diagnostic with them and they ended up charging me less then estimated. all the employees talked to was very polite and patient. they sent way too many advertising and surveys to both my phone and email after was done with service with them. even after I left reviews and feedback, they kept sending more, feels like continuous spams