This company is horrible!! They lie to you and say the phone is free and you don't have to pay a bill for 2 months. Not true. We had the phone for 2 days, literally 2 days and not only received a bill in 2 days, but the $50 credit they claim will result in no bill for 2 months is not true as they add all these other charges that they never mentioned during the initial sales pitch. We called three times to be sure of the monthly rate before signing for this service and 3 different people gave us the same monthly fee but the bill is showing something completely different and has an amount due. This is a ripoff to elderly people who are on a fixed income and only need something for emergencies. Then you try to contact them on the phone and they want you to email your concern. This is a bunch of boloney!! read more

Don't believe these other people with their positive comments. This company is horrible!! They lie to you and say the phone is free and you don't have to pay a bill for 2 months. Not true. They took more than $70 in 2 weeks from my bank account. I never used the piece of junk phone they sent me, I had to pay $15 to ship it back to them. Customer service is also horrible!! read more

I received a free service from Affinity Cellular due to my income, This was over a year ago. The other day I tried to turn on my phone and I heard a voice telling me to call a number. The representative from Affinity told me that the company was no longer in the program where I get free service and this is why my phone was cut off. Then, I get a bill from Affinity in the mail telling me I owe $22.00 since they had discontinued this "Free" service in May. I was not notified of this change,. They claim they sent me an email and a telephone message. I looked on my phone and my computer and can not find any evidence of this. I asked them to send me documentation of these contact they claimed they delivered to me, They will not send me documentation and said they are now going to give my name to the collection agency. They have spend more on time with me than what money they are asking for. My doctor suggested I get the phone. I have seizures and would have a way to get help if I had the phone. Affinity I believe is untruthful and need to give more training their staff. I do not believe anyone contacted me. read more

I have had cellular service since the 1980s! Affinity provides the greatest service at the LOWEST price I have ever paid! Their Customer Service Representatives are here in the United States and are most helpful! read more

my aarp magazine showed these guys less than my current provider, free phone and $50 credit. scammers through and through...their own phone person said as much. when i questioned my "checkout" of the plan and phone, phone charges show up...not free phone. "oh, there's a deposit on any phone from us, you get it back in 6-12 months !!!??? folks, that's not free...i'm filing a better business bureau complaint for all to see. stay away from these pathetic specimens...scam job, people !! read more

I am a customer of Affinity Cellular for several years and I find their customer service to be "excellent". They do need to upgrade their phones. They have outdated phones. Small screens with old operating systems. I was planning to leave them for a different company because of their lackluster selection of phones but because of their excellent customer service I stick with them. I find their service to be very good. No dropped calls. Voice quality is good also. Please get better phones and better phone selections! read more

Have been a customer for several years now on a AAA plan that is perfect for me and at a great low price. They have great customer service. Knowledgeable, and able to answer all my questions and resolve any problems (haven't had many!). Highly recommend. read more

I am 74 years old. I am a customer for over five years. I had no problems at all. I would highly recommend them. I love my cell phone. I am thrilled with the company. Again highly recommend! read more

This is a very disorganized company. We got my uncle a phone in November, he passed away before the phone even arrived. Once I got it I cancelled the service and returned the phone. They reimbursed everything but shipping which I was okay with. Then, we continued to receive bills for the service for a phone that we didn't even have. Each time we got a bill I called and was assured it was taken care of. Then we received a Collection Notice with no contact information on it. I guess they just expect you to pay. The annoying thing here is that in January they credited me for everything and now I'm getting harassed for an amount that they paid me back saying I didn't owe! BEWARE - I can't testify to the phone service, but the Customer Service is really bad. read more

My Alcatel cellphone went dead for more than an hour nd I got so upset with the situation that I'm going to replace it as soon as possible no more trouble for me, i'm done. read more

Their website says 100% service in my zipcode - but I get 2 bars most of the time - so they lied. There were no instructions with the phone, not even how to insert the battery, but a little booklet that said the manual for the phone is on their website. It's not. I found 5 phone manuals, but none for the phone they send me. So they lied. They say $10/month for the service and the phone is free - but they're charging me $13/month. So they lied. I don't like being lied to. read more

where do I sent this new "smart phone" to ? too much to say in negative about this phone and your service. this phone is a mess, it is not bargain at any price. the phone numbers given are not useable with CC PHONE. no videos to order to show how to make the darn thing work. You should be ashamed...selling these nonworkable stink. Chat person online at your company ws nice 8.12.19. But could not help. I contacted a business that sets up commercial computers..they could not find a place that would help with visual dvd or computer information on how to use this ...Linux..Gmail both have always been a mess. why then do you all use android for cell/android services. my former SAMSUNG WORKED ..you canceled that. This ws to replace the Samsung. I still have it..of course it isn't workable by your having canceled it to begin with. the booklet /manuel is to fine print and too faint to see. what did I pay for that..far too much. none useable. so many crooks & U B 1. read more