Jesse is a really nice family man who very respectfully let us know our stove was too old to order…read morethe conversion kit from gas to propane. I would recommend his services.

5 stars Jessie was very professional, he arrived early told me what was wrong with my oven. He…read moreordered the part and was able to get it sooner than he expected, so he came back and fixed my oven the same day. Thank you very much, we will definitely use his service in the future.

Sean is incredible, he seems to be able to fix anything, he is prompt and makes himself available…read morewhen you need him - even on the weekend - when most things break. :-) He fixed our washer, replacing a belt, the bladder and a spring, had to make two trips to our house but still, the bill was very reasonable. He is polite, hard working, we really can't say enough good things about him. A week after he fixed our washer, our dishwasher stopped draining, so Sean came out on a weekend, determined the issue, ordered the part and return within a couple of to fix it. Again, the bill was reasonable. If you have an appliance that is not working, before spending money on a new one - please call Sean. He will probably be able to fix it and save you time and money and prevent a fixable appliance from going to the landfill!

Sean is awesome! We called due to a burning rubber smell coming from the dryer and he was able to…read morecome out within 24 hours on a weekend. He quickly disassembled it, completely cleaned out the interior and vacuumed up dust and lint, replaced the cracked belt, tightened up the rollers for the drum, and showed us each step of the process while explaining everything clearly. He even found a seam in the exhaust pipe that wasn't properly sealed and was able to repair that as well. He took the time to level the dryer AND our washer, which were both wobbly before. We have the peace of mind knowing our dryer is maintenanced and running smoothly!

I needed my fridge repaired, and it was diagnosed quickly and the part ordered at expedited rate…read more Part did not show up when it was supposed to, but I wasn't charged for the "rush." Frankie was a very nice guy to work with, and I would call him again.

Contacted this business about a broken icemaker in our frig. They came for the initial service…read morecall, then 2 more times trying to fix it. They claimed the part they were sent was no good each time. I asked for a refund for the bad part and was assured I'd get one. I contacted the owner many times and each time I was told he was coming over with the refund. This started at Thanksgiving, now it's May... still no refund. Save your money, hire someone else. As an addendum to this review, I need to say I have now received my refund. Frankie said it was just an oversight, and apologized for the delay in receiving the refund. I am now satisfied.

They were efficient, reasonably priced, and were able to install our downdraft oven. Super kind and…read moretook time explaining things to me

We had a great experience with Big D and his team. They were on time and very professional. They…read moreinstalled my new stove/oven and it looks great. I liked the way they cleaned the area and left my kitchen clean and removed all of the trash. They were reasonable and I would highly recommend them.

I have used Mike's appliance for about 15 years. They've…read morehelped me repair a refrigerator, a dishwasher and a garbage disposal. All experiences went well they arrived promptly gave clear written information about what was wrong with the appliance and what was required to fix it and then promptly ordered the parts and came back out to resolve the issues. I find the prices very reasonable and I really trust them.

I am submitting this complaint regarding the treatment of my elderly mother and the extremely poor…read morecustomer service we received from Mike's Appliances. I am very concerned that my elderly mother was treated unfairly and that an attempt was made to take advantage of her. During this situation, Mike made statements directly to us that were different from what he later reported to the company. When I contacted the company to address the matter and provide clarification, I was extremely disappointed by the way my concerns were handled. I specifically informed the representative that I have camera footage that supports what I am saying and provides evidence of the comments that were made. Despite this, the representative refused to acknowledge or seriously consider the evidence. Instead of listening to my concerns and reviewing the facts, she was rude, dismissive, and unwilling to properly address the situation. I called specifically to make a complaint and speak with a manager because I believe my mother deserves to be treated with honesty, respect, and fairness. It is unacceptable for an elderly customer to be treated this way, particularly when there is evidence available that could help establish what actually occurred. I am requesting that management take this complaint seriously, review the circumstances, and investigate the conflicting statements and the conduct of the employees involved. I am also prepared to provide the camera footage as evidence. I expect a response explaining how this matter will be addressed. I also expect my mother to be treated with dignity and respect throughout this process. Thank you for your attention to this matter.

They did have to reschedule an appointment. But they were here within 48 hours of contacting…read more They were great, evaluated the space, told me everything a d all my options. Then went to work and hot it done super fast and quality. Highly recommend

The good - the technician did a good job of repairing by refrigerator…read more The bad - the company changed their warranty from 90 to 30 days mid-repair (while waiting for parts). The ugly - they kept my credit card payment information and automatically charged my card for the repair without my consent.

Don is thee best! This man really knows his appliances, works fast and efficiently. He's ways…read morecareful to protect floors and surroundings. Reasonably priced and a nice guy to boot! I highly recommend.

I needed a light fixture within a refrigerator repaired. GSAR ordered the required part, but it…read morewas 4 weeks between booking the service appointment and completing the repair. My tenant phoned me afterwards and said the technician was "unprofessional". She recommended that I should not use this company again. One positive: the company's owner effectively used a text link that connected him, me, and my tenant. This did result in good communication. However, the timeline was excessive and my tenant was made uncomfortable by the technician.