Contacted this business about a broken icemaker in our frig. They came for the initial service call, then 2 more times trying to fix it. They claimed the part they were sent was no good each time. I asked for a refund for the bad part and was assured I'd get one. I contacted the owner many times and each time I was told he was coming over with the refund. This started at Thanksgiving, now it's May... still no refund. Save your money, hire someone else. As an addendum to this review, I need to say I have now received my refund. Frankie said it was just an oversight, and apologized for the delay in receiving the refund. I am now satisfied. read more

I needed my fridge repaired, and it was diagnosed quickly and the part ordered at expedited rate. Part did not show up when it was supposed to, but I wasn't charged for the "rush." Frankie was a very nice guy to work with, and I would call him again. read more

I had a very frustrating experience with this company. I was told one thing about what was wrong with my dryer, but it didn't feel accurate, and there was zero follow-through. I had to keep calling over and over just to get updates, and most of the time I didn't even get a response. Communication was poor, and the lack of accountability made the whole situation worse. At this point, I don't trust this company for any future service. Be careful if you decide to use them--you might end up paying more than necessary for a problem that isn't clearly explained or properly handled. read more

Cole is the type of professional you want to work with, and this is the number one reason Frankies will be our go to for appliance repair. Details... Natural gas dryer doesn't heat. I called yesterday afternoon to schedule service. Service was scheduled for 3PM today. Cole arrived an hour ealier, because he was free, and in the neighborhood. 5 minutes after we meet, Cole diagnoses the issue to either the gas solenoids, or the gas to the dryer is shut off. He asks before replacing any parts... Is the gas valve going to the dryer turned on? The gas valve going to the dryer was not turned on. A contractor mistakingly turned that valve off a few days ago. It was worth paying the diagnostic fee, not just because Cole resolved our issue in less time than I can hold my breath, but because I'm not stressing about finding a good appliance repair service anymore. read more

My washer was giving me issues. I called and was able to make an appt for the next day. The technician was prompt and was able to figure out what the issue was immediately. He ordered the part, installed with a couple of days later. No issues since then and it's been over 3 months. I definitely recommend! read more

Frankie's Appliance Repair was truly great. They showed up fast, were super professional, and quickly fixed my dryer's heating element. I was able to start drying clothes that same afternoon. Definitely recommend. Thank you to Frankie, Cole, and the rest of their excellent team. read more

I was having issues with my Electrolux drying machine. Frankie and his team were quick to respond, offer suggestions, and made things happen quickly and efficiently. They told me about Speedqueen machines and found one within a couple days and had it installed the next morning. Highly recommend Frankie's Appliance Repair to anyone who is looking for standout professionals and want things done asap! Isai Ramirez is very personable and gave detailed updates throughout the entire process. Thanks guys! read more

Great and fast service! Made an appointment and they were here that same day to check on the dryer, found the issue and ordered the part.

Hello for the second time on this business! I'm so impressed with Frankie's Appliance Repair!! We just had our dryer fixed for the heating element, but another part went out ( granted our dryer is over 25years old) and once again they came immediately to the rescue!! Service tech Cole is very professional and has the knowledge to get the job done correctly!! Also to my surprise, we weren't charged for this repair!! Outstanding business relationship and so very thankful we still have great people out there!! THANK YOU again Frankie's!!!!!! read more

Frankie was great. Needed our dryer fixed. He reached out, came over, had the part in the truck, got it fixed with no issue. Would recommend and call on again thanks! Good and fair price and excellent service. read more

Great service they fixed my refrigerator that was freezing my food. They answered all my questions.

Frankie responds right away. Orders parts & once they arrive, are installed to start washing clothes again. Will call again if his expertise is needed. Thank you, Frankie. read more

Solid, speedy service! Frankie was on time and knocked the job out same day, even after having to get a new part. Would definitely use him again for appliance help. read more

Okay... Isai Ramirez from Frankies Appliance showed up the same morning I called with a text confirmation letting me know he was on the way to fix my refrigerator. He was very knowledgable and quick to fix, not to mention very reasonably priced. Now that my appliance is fixed to last for the next 20 year, I won't need there service, but if I did, Frankies would be the first I would call. Highly recommended. 5 STAR! read more

Frankie is very professional and thorough. Quick turnaround from assessment to completion of job. I highly recommend Frankie.

Frankie diagnosed and repaired my older washing machine recently. He quickly determined it needed a new drain pump with pulley and ordered the part. He came back a couple days later to install and test it. He was on time, friendly and knowledgeable. I would not hesitate calling him again if I need another repair job. read more

I cannot more highly recommend Frankie's. I've had them three times over the past few years. Exceptional service, communication and prices. The best of the best! Thank you, Frankie. read more

Called, left message no return call. 2 days later called again phone rang rang rang. All during business hours. Why recommend? Ammending the above first impression: I see Francisco reaching out and i do appreciate that. I have since corrected the issue for now. Give em a chance im sure i over reacted. read more

I just had Frankie's out to look at my refrigerator, which was leaking. Gil came and we quickly found that the water filter seal was broken. We replaced it and cleaned the area. He was quick, efficient and friendly. I am very happy with the service and will use them again when needed. read more

My fridge stopped working yesterday, so I panicked. I called other appliance businesses, but Frankie's called me within the hour. We set an appointment for the next day, around three. The technician came earlier, was very honest, and immediately fixed the situation. He saved me around three hundred dollars. He ( I didn't ask his name :( ) was very friendly and professional. I will call Frankie's any time I need an appliance service. read more

Frankie's seems to be everything you could wish when you have an appliance problem. They were professional and personable on the phone. Their phone message system for appointments was efficient. The repair person was timely, friendly, and helpful. They helped me with my refrigerator problem and a second repairman stopped by to help. The job was already finished, but I like that they have each other's back to get any job done right. I recommend Frankie's. read more

CallEd & scheduled an appointment, even got a text confirmation of my time and day from them, and they never showed. It looks like they have the wrong phone number in Google but if you look here on Yelp it's a different #. They just called and reminded me they said they would arrive between 930 and 1030, my mistake. Will update later. read more

Frankie charged $195 to install new dishwasher which is fair. However he recently charged me $165 to clear the clogged drain hose which took 10 minutes. Unlikely to hire them in future. read more

Friendly and fast in repairing the problem. Highly recommend them for all appliance repairs

Our family contacted Frankie's for my grandparents fridge repair. He was very helpful & spoke Spanish. Hopefully nothing else breaks but if it does, we will not hesitate to contact Frankie's appliance repair again! 5/5 read more

Terrible. Came to look at our washer and give us a quote to fix it. The guy was here for 5 mins, said he would get us the quote and $95 later, we never heard from him. When we got a hold of someone there, they said the repair tech couldn't do or recommend anything because our washer wasn't hooked up. He NEVER said anything about needing it hook up when he was here... it was disconnected because it needs repair. They would come back out but it would cost us an additional $95. Useless company, terrible techs who don't know how to communicate, a waste of $95. They've had multiple chances to make this service right and obviously don't care to. Do not use this company. read more

I can't even call it a "bad service"; more like I was swindled!! Yesterday, The very novice tech showed up at my house to fix a single burner on my stove. Immediately, he said my model was "commercial" so he called for assistance. He provided the model info while the other person google the schematics. After a while, without even touching a any of his tools, he said that the repairs would cost around $600 and that I could (1) leave it as it is and use the remainder burners or (2) purchase a new stove...those were my only option...WOW. For that diagnostic, (diagnostic, really?), I paid $55 dollars. I was very disappointed, to say the least but mostly furious! I couldn't believe it. I chose this repair service for the good reviews but I was swindle out of my money! I can't even described how incompetent they were; they didn't even touche the appliance!!!! The Tech just went by what the other person on the other side of the phone, and who never saw then appliance, told him. Incredible!! UPDATE: Days later, Frankie, owner, followed up by phone, acknowledge how the suppport/trianing (of his tech) had broken down and apologized. He offered to returned my money but I preferred to get the actual diagnostic which he did the following day. He told me what was wrong and provided repaired cost. Frankie was very transparent and conceding. I however, opted not to do the fix so I cannot attest to technical skills. read more

They came right away and knew exactly what the problem was. They were not able to do the job but provided a reliable recommendation that took care of things the same day. That reference not only did the job the same day, they called us the day after to ensure our refrigerator was working properly. read more

Thank you with the staff at frankies repair , great service and thank you for checking up to make sure everything was well , will definitely refer and use again read more

Had a refrigerator that wasn't cooling properly. They returned our call promptly and Frankie came out the next day and fixed it. Very happy with service. Recommended! read more

Our 1- year-old microwave stopped cooking food. Frankie's came out to check it. The repairman was on time and efficient. It was too much to repair it, so I paid the repairman for his visit and he left. He was courteous and honest which I appreciated greatly. Unfortunately, he left the microwave completely disconnected so that nothing worked. Frankie's came back out immediately and reconnected the microwave so we at least have the ventilator and light back. I miss the microwave, but am grateful for the prompt, honest service I received from Frankie's. read more

Fast response, excellent service, fair price and very professional! My dryer broke down and they knew what they were doing, fixed it the same day in the same visit. It's been good and running again. Nothing bad to say, I definitely recommend them:) read more

Called Frankie today! A Saturday....He was here within 30 min! Figured out the problem in no time! The fee was fair for the time spent! To top that off, super nice guy! I'd call him back... he has my recommendation. Denice K. read more

They responded in less than 5 minutes. Arrived in 15 minutes. They came to see my 3 year old "GE 4.5 cu. High-Efficiency Front Load Washing Machine with Steam, ENERGY STAR" and as it turned out the people from Home Depot didn't installed it properly. They failed to remove the orange guards that should only be placed when the washer is about to be moved. So with that being said, it's a pretty good washer if it worked all these years. I also had another washer, a top load and they were able to fix it at the moment, they had the part with them. So my questions/problems were resolved in about 1 hour and a half at a very reasonable price. Really great job! I will be definitely calling Frankies for any future repairs. read more

Friendly, professional, and personable. Great same day service. Came out and fixed my Kenmore washer at my home on a Saturday morning. Prices are really affordable. I would highly recommend him to anyone! read more

We called Frankie's on a Monday morning and they were able to get someone to come out and look at our dryer the same day by 1pm. The repairman arrived on time and was very efficient with his work. He offered us various suggestions on what we could do with our broken dryer and even referred us to the dryers the store has on hand. We really appreciate the honesty when it comes to this type of work and the prices were great as well. They are very fair in the prices they quote you for and don't nickel and dime you like other places. We would definitely recommend Frankie's to anyone looking for a repairman that is honest, reliable, and fair priced! Ultimately we did end up deciding to buy a new dryer since the one we had was about 10+ years old (probably closer to 15 years lol). read more

Repairman came by to try & repair our dryer today. The cost was too high to repair it so he returned the money that he charged us for taking a look at it. Thank you for your honesty! Good job!! read more

Very nice and professional but went a month without an oven while they tried to figure out my oven problem. They ordered 2 parts with no luck. Finally they said they didn't want to spend more on trying to fix it because it would cost me and them both more $. I ended up loosing the 59.00 dio gnostic fee but solution was never found. At the end, I ended up having to spend 2500.00 on a new oven and trashing a 4 year old oven that Frankie could not repair. I have to admit I am very disappointed with the result of there repair attempt. read more

The owner Frankie followed up after his employees' work and was responsive to my concerns.

Wow is all I can say! From initially calling to setting up an appointment (same day as of today) to finish. Fast & friendly service. Gil was 15 minutes earlier than expected and finished fixing our washer within minutes.. definitely will be our go to when we need any type of appliance service! read more