Sent a tech in a timely manner. Diagnosed and replaced thermostat. Returned to adjust fan motor…read morehousing. Perfect for more longevity of the unit at a lower cost.

This is not a company I would recommend, we recently built a new home and Affordable was the sub…read moreused, Problems in all areas, bathroom fixtures, water heater you name it. Since December of 2021 they've been called back and charged us over $350 on the water heater alone. They feel the need to not only charge $100 an hour for service calls but also a "distribution " of $75 per trip. Won't get another dime from us. The technician they sent out could use some continuing Ed on customer service too.

Had Kraus install our furnace when we built in 2012. Called today at around 6pm as the furnace…read morewasn't working when we got home from work and have a one year old who can't go all night without heat. Brian was on call and when my husband called he just said he wouldn't come out tonight. No offer to talk my husband through some things to check or make another suggestion of who we could call. Just one more example of the terrible customer service we have experienced since going with this company. There were tons of delays or no shows during the installation phase as well. I would not recommend their business to others

I was unimpressed with their work. They left a 1/4" gap between the old pipe and the new pipe and…read morewouldn't come out to fix what they did until it suite them--three days later! We ended up calling Coyle Heating and Plumbing in Monticello. We have never had any problems when using them.

Bought a walk-in tub a few years ago from them. Recently the faucet died. Marion water is notorious…read morefor mineral buildup. When the faucet died, I naturally asked them to find and replace the faucet. Here's what I learned: 1 - do not rely on the information provided by whoever answers the phone. They are just a receptionist with zero knowledge about what is possible or practical. 2 - do not work directly with the servicing technician on parts. they don't know how to work with the "front office" to make sure the correct part is ordered...and they don't provide any updates on status of orders. (not my job, was the essence of the explanation) They might be good at cleaning out clogged drains, but I wouldn't trust them to do that right either. Use them at your peril. You've been warned.

TL/DR Review: JP Plumbing & Heating is fantastic! They are actually willing to fix you furnace, or…read moreair conditioner, instead of just trying to sell you a new one. That can mean the difference between spending a few hundred dollars on a repair, or spending several thousand dollars on a whole new HVAC system. Unabridged Review: In order to understand what makes JP so special, you need to know a little about how the HVAC business works. Imagine if every auto mechanic primarily worked on one or two types of cars, but they didn't have a sign out front telling you which types they worked on. So, if you bring your Honda to a mechanic who works on Honda and Acura, he'll have all sorts of parts in stock, and he'll fix your Honda. If you bring that Honda to a mechanic who works on Toyota and Lexus, that mechanic has a choice. He can either order parts and try to fix a car he's not used to working on, or he can tell you your Honda is in bad enough shape that it's not worth fixing. Then, he can sell you a Toyota, make a lot more money on the sale in a lot less time than it would have taken to fix your Honda, and also make it so it's easier for him to fix your car next time. That's exactly how most HVAC companies work. If your system is made by York, and the company you call primarily sells Goodman and Trane, they're typically not going to order a York part for an HVAC unit they don't typically work on, and then have you get angry it's taking so long for the part to get there, when they can make a lot more money selling you a new Goodman or Trane furnace and condenser that they will always have parts for. I don't blame them. I understand why they do it. I just don't want to pay $6,000 for a new HVAC unit when I could have paid $300 for someone to diagnose the problem, and replace a part that probably costs $25-$50. That's where JP Plumbing & Heating comes in. My wife first discovered them after one HVAC company had told me my problem was my thermostat (it wasn't), and quoted me something like $1,200 for a new thermostat, three new filters, and way more labor than a thermostat requires. Then, another company told me my entire HVAC system needed to be replaced. JP sent a tech out. He examined the furnace, and determined that the flame sensors were malfunctioning because they were covered in rust. He spent a couple hours scraping the rust off, and the flame sensors have worked great ever since. This was two or three years ago. We called JP again this past Wednesday afternoon, because the furnace kept kicking on and off randomly. We figured the flame sensors might have rusted again. JP sent a technician out early the next morning (yesterday). He determined that the problem was a broken pressure switch, and he had it fixed in probably less than an hour. So, I have called JP for two separate things, and they were able to fix those things both times, instead of selling me a new HVAC unit. If you want to spend thousands of dollars on a new HVAC set-up, then definitely do that, but don't spend thousands of dollars on a new unit because you called the wrong HVAC repair company. Call JP instead.

The absolutely the best at Geothermal heating! Prompt, fair, and friendly highly qualified…read moretechnicians.

From the owner: When You Want "Geo Done Right" Come See Us…read more We are the tri-states premier geothermal contractor. We are one of a very few businesses in Iowa, Wisconsin and Illinois that specializes in geothermal heating and cooling.

technician came out on Friday, changed a couple filters, opened the unit and said everything looks…read moregreat for a 20-year old furnace, closed it up, then left. The next morning, the house temperature was 61 degrees with the blizzard on the way. The thermostat said "system malfunction". Solon H&A is only open on weekdays, no way to get ahold of them on a weekend. oops. Then I received the bill in the mail and was surprised to see he supposedly checked out my thermostat and did several other things. He did not. I now have a different heating and air company.

Honest company all employees are kind and courteous. Derek has always taken care of routine and…read morenot so routine calls with the utmost professional way. Have used them for 30 years don't trust anyone else.